Making the
  most of
 informal
 learning

  eLearning
 Innovations
 Symposium
    GMU
  June 2012



   Jane Hart
    C4LPT &
 Internet Time
    Alliance
@C4LPT
โ€œI thought I had made a sound
business case for investing more
in informal learning, but few
organisations changed their ways.
They continued to put almost all
of the training budgets into
schooling novices. They acted as
if the natural way of informal
learning didnโ€™t exist. Or was
someone elseโ€™s responsibility.
They squandered the opportunity
to increase their effectiveness by
becoming networked learning
organizations.โ€
                  Jay Cross, 2012
โ€œAdding social into formal learning is worthwhile,
but folks might get confused that doing so is also
informal learning, and itโ€™s not.โ€
                                         Clark Quinn
Need to
understand the
characteristics
  of informal
  learning in
order to make
 the most of it
"Formal learning is like
riding a bus: the driver
decides where the bus
is going; the
passengers are along
for the ride.โ€
               Jay Cross
โ€œInformal learning is
like riding a bike: the
rider chooses the
destination, the speed,
and the route.โ€œ
                 Jay Cross
1 Twitter
                                  2 YouTube
                                  3 Google Docs
                                  4 Skype
                                  5 WordPress
                                  6 Dropbox
                                  7 Prezi
Top 100 Tools for Learning 2011   8 Moodle
                                  9 Slideshare
                                  10 (Edu)Glogster
                                  11 Wikipedia
                                  12 Blogger
     List compiled from the       13 Diigo
  Top 10 Tools contributions of   14 Facebook
                                  15 Google
              531                 16 Google Reader
     learning professionals       17 Evernote
            worldwide             18 Jing
                                  19 PowerPoint
                                  20 Gmail
To solve their learning
and performance
problems โ€“ quickly and
easily
To keep up to date with their industry
and profession
To build a trusted
network of friends and
colleagues โ€“ Personal
Learning or Knowledge
Network (PLN or PKN)
ask and answer questions
exchange ideas, resources
and experiences
brainstorm and solve
problems together
keep up to date with what
their colleagues are doing
and thinking
learning from one another
in many different ways โ€“
sometimes without
realising it
To keep up to date with what is happening
inside their organisations
To share what they know and learn with their
colleagues
To reflect on what they are doing
and learning - and share their
thoughts and experiences
To use a variety of
resources,
social networks
and social tools
to learn continuously
and improve their
productivity and
performance
as they do their jobs
Characteristics of informal learning

                PULL
        variety of resources,
          people and tools

             unstructured
              continuous
           in the workflow
          as part of working
              often social
         often serendipitous

           self-organised
           self-managed

        performance driven
        and (self-)evaluated

          working smarter

         highly autonomous
โ€œToday already 47% of
business technology
users at North American
and European
companies report using
one or more website(s)
to do parts of their jobs
that are not sanctioned
by their IT department.
We expect this number
to grow to close to 60%
in 2011 as frustrated
workers work around IT
to self-provision
technology.โ€




Forrester Research,
April 2011                  19
โ€œbetween one-third
   and two-thirds of
 your employees are
 meeting their needs
  by working around
                youโ€

             Jensen & Klein,
            โ€œHacking workโ€
Blind spots, CLO Magazine,
                  April 2011
Workplace Learning?




Formal Learning         Informal Learning

  Informalize &         Enable and Support
     Socialize              Informal &
 Formal Learning          Social Learning

Learning=Training        Learning=Working
Supporting individuals and teams
Take responsibility
   and control
Get Organized
Harold Jarche
Contribute & Share




โ€œbe a valued contributing node in a networkโ€
Narrate &
Converse
Get things done
Reflect and Review

โ€œlife in perpetual betaโ€
Workplace Learning?




Formal Learning         Informal Learning

  Informalize &         Enable and Support
     Socialize              Informal &
 Formal Learning          Social Learning

Learning=Training        Learning=Working
Course and
Control hurdles
The Social Workplace Learning Continuum




 Formal                                                                               Informal
                       Informalizing and Socializing     Enabling and Supporting
Learning                     Formal Learning           Informal and Social Learning   Learning




 ยฉ Jane Hart,C4LPT, 2012
The Social Workplace Learning Continuum

                              1 - Think LEARNING PLACES/SPACES
                                      not TRAINING ROOMS



 Formal                                                                               Informal
                       Informalizing and Socializing     Enabling and Supporting
Learning                     Formal Learning           Informal and Social Learning   Learning




 ยฉ Jane Hart,C4LPT, 2012
From Training Rooms โ€ฆ   to Learning Spaces/Places โ€ฆ
The Social Workplace Learning Continuum

                                 2 - Think SOCIAL TECHNOLOGIES
                                  not TRAINING TECHNOLOGIES



 Formal                                                                                Informal
                       Informalizing and Socializing      Enabling and Supporting
Learning                     Formal Learning            Informal and Social Learning   Learning




 ยฉ Jane Hart,C4LPT, 2012
Social Technologies
include โ€ฆ




Member profiling
Activity stream
Real-time updates
Member commenting
Threaded discussions
Notifications
Sharing of resources
Content co-creation tools
Sharing links
Sharing files
Polls and surveys
Private messaging
User liking
Group spaces
The Social Workplace Learning Continuum


                           3 - Think ACTIVITIES not COURSES or CLASSES



 Formal                                                                                Informal
                       Informalizing and Socializing      Enabling and Supporting
Learning                     Formal Learning            Informal and Social Learning   Learning




                    organise                                       support
                   structured                                    unstructured
                    activities                                     activities


 ยฉ Jane Hart,C4LPT, 2012
The Social Workplace Learning Continuum




 Formal                                                                               Informal
                       Informalizing and Socializing     Enabling and Supporting
Learning                     Formal Learning           Informal and Social Learning   Learning



     augmenting
     f2f or online
       learning
        events




 ยฉ Jane Hart,C4LPT, 2012
The Social Workplace Learning Continuum




                                                             4 - Think LITE design
 Formal                                                             Task driven     Informal
                       Informalizing and Socializing     Enabling and Supporting
Learning                     Formal Learning                Promote conversation Learning
                                                       Informal and Social Learning
                                                              Use simple content
                                                              Support autonomy
                                                              (Self-)evaluation of
     augmenting               organising
                                                           performance outcomes
     f2f or online          semi-structured
       learning                 online
        events                 activities




 ยฉ Jane Hart,C4LPT, 2012
The Social Workplace Learning Continuum




         Encourage
 Formal Enable                                                                     Informal
Learning    Help Formal and Socializing
               Informalizing                          Enabling and Supporting
                             Learning               Informal and Social Learning   Learning
          Support
     but make sure they
          โ€œownโ€ it
                                            support               supporting
                                          professional            knowledge
                                            learning               sharing in
                                          communities            Communities
                                                                  of Practice



 ยฉ Jane Hart,C4LPT, 2012
Embed structured
learning activities
   in the group
The Social Workplace Learning Continuum




 Formal                                                                                              Informal
                       Informalizing and Socializing                 Enabling and Supporting
Learning                     Formal Learning                       Informal and Social Learning      Learning
                                             Provide exposure to
                                              Social Media Tools

                                                  Support
                                             Personal Knowledge                                     supporting
                                             Management (PKM)                                     self-organised
                                                                                                     personal
                                                                                                     learning




 ยฉ Jane Hart,C4LPT, 2012
The Social Workplace Learning Continuum


                              5 - Think continuous flow of activities
                                     not just response to need


 Formal                                                                                   Informal
                       Informalizing and Socializing         Enabling and Supporting
Learning                     Formal Learning               Informal and Social Learning   Learning




 ยฉ Jane Hart,C4LPT, 2012
Making the
                             most of
                            informal
                            learning

                             eLearning
                            Innovations
                            Symposium
                               GMU
                             June 2012


Slide links available at
                              Jane Hart
C4LPT.co.uk/iel12              C4LPT &
                            Internet Time
                               Alliance

Making the most of informal learning

  • 1.
    Making the most of informal learning eLearning Innovations Symposium GMU June 2012 Jane Hart C4LPT & Internet Time Alliance
  • 2.
  • 4.
    โ€œI thought Ihad made a sound business case for investing more in informal learning, but few organisations changed their ways. They continued to put almost all of the training budgets into schooling novices. They acted as if the natural way of informal learning didnโ€™t exist. Or was someone elseโ€™s responsibility. They squandered the opportunity to increase their effectiveness by becoming networked learning organizations.โ€ Jay Cross, 2012
  • 5.
    โ€œAdding social intoformal learning is worthwhile, but folks might get confused that doing so is also informal learning, and itโ€™s not.โ€ Clark Quinn
  • 6.
    Need to understand the characteristics of informal learning in order to make the most of it
  • 7.
    "Formal learning islike riding a bus: the driver decides where the bus is going; the passengers are along for the ride.โ€ Jay Cross
  • 8.
    โ€œInformal learning is likeriding a bike: the rider chooses the destination, the speed, and the route.โ€œ Jay Cross
  • 9.
    1 Twitter 2 YouTube 3 Google Docs 4 Skype 5 WordPress 6 Dropbox 7 Prezi Top 100 Tools for Learning 2011 8 Moodle 9 Slideshare 10 (Edu)Glogster 11 Wikipedia 12 Blogger List compiled from the 13 Diigo Top 10 Tools contributions of 14 Facebook 15 Google 531 16 Google Reader learning professionals 17 Evernote worldwide 18 Jing 19 PowerPoint 20 Gmail
  • 10.
    To solve theirlearning and performance problems โ€“ quickly and easily
  • 11.
    To keep upto date with their industry and profession
  • 12.
    To build atrusted network of friends and colleagues โ€“ Personal Learning or Knowledge Network (PLN or PKN)
  • 13.
    ask and answerquestions exchange ideas, resources and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing and thinking learning from one another in many different ways โ€“ sometimes without realising it
  • 14.
    To keep upto date with what is happening inside their organisations
  • 15.
    To share whatthey know and learn with their colleagues
  • 16.
    To reflect onwhat they are doing and learning - and share their thoughts and experiences
  • 17.
    To use avariety of resources, social networks and social tools to learn continuously and improve their productivity and performance as they do their jobs
  • 18.
    Characteristics of informallearning PULL variety of resources, people and tools unstructured continuous in the workflow as part of working often social often serendipitous self-organised self-managed performance driven and (self-)evaluated working smarter highly autonomous
  • 19.
    โ€œToday already 47%of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology.โ€ Forrester Research, April 2011 19
  • 20.
    โ€œbetween one-third and two-thirds of your employees are meeting their needs by working around youโ€ Jensen & Klein, โ€œHacking workโ€ Blind spots, CLO Magazine, April 2011
  • 22.
    Workplace Learning? Formal Learning Informal Learning Informalize & Enable and Support Socialize Informal & Formal Learning Social Learning Learning=Training Learning=Working
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
    Contribute & Share โ€œbea valued contributing node in a networkโ€
  • 28.
  • 29.
  • 30.
    Reflect and Review โ€œlifein perpetual betaโ€
  • 31.
    Workplace Learning? Formal Learning Informal Learning Informalize & Enable and Support Socialize Informal & Formal Learning Social Learning Learning=Training Learning=Working
  • 32.
  • 33.
    The Social WorkplaceLearning Continuum Formal Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Informal and Social Learning Learning ยฉ Jane Hart,C4LPT, 2012
  • 34.
    The Social WorkplaceLearning Continuum 1 - Think LEARNING PLACES/SPACES not TRAINING ROOMS Formal Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Informal and Social Learning Learning ยฉ Jane Hart,C4LPT, 2012
  • 35.
    From Training Roomsโ€ฆ to Learning Spaces/Places โ€ฆ
  • 36.
    The Social WorkplaceLearning Continuum 2 - Think SOCIAL TECHNOLOGIES not TRAINING TECHNOLOGIES Formal Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Informal and Social Learning Learning ยฉ Jane Hart,C4LPT, 2012
  • 37.
    Social Technologies include โ€ฆ Memberprofiling Activity stream Real-time updates Member commenting Threaded discussions Notifications Sharing of resources Content co-creation tools Sharing links Sharing files Polls and surveys Private messaging User liking Group spaces
  • 39.
    The Social WorkplaceLearning Continuum 3 - Think ACTIVITIES not COURSES or CLASSES Formal Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Informal and Social Learning Learning organise support structured unstructured activities activities ยฉ Jane Hart,C4LPT, 2012
  • 40.
    The Social WorkplaceLearning Continuum Formal Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Informal and Social Learning Learning augmenting f2f or online learning events ยฉ Jane Hart,C4LPT, 2012
  • 42.
    The Social WorkplaceLearning Continuum 4 - Think LITE design Formal Task driven Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Promote conversation Learning Informal and Social Learning Use simple content Support autonomy (Self-)evaluation of augmenting organising performance outcomes f2f or online semi-structured learning online events activities ยฉ Jane Hart,C4LPT, 2012
  • 44.
    The Social WorkplaceLearning Continuum Encourage Formal Enable Informal Learning Help Formal and Socializing Informalizing Enabling and Supporting Learning Informal and Social Learning Learning Support but make sure they โ€œownโ€ it support supporting professional knowledge learning sharing in communities Communities of Practice ยฉ Jane Hart,C4LPT, 2012
  • 46.
  • 47.
    The Social WorkplaceLearning Continuum Formal Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Informal and Social Learning Learning Provide exposure to Social Media Tools Support Personal Knowledge supporting Management (PKM) self-organised personal learning ยฉ Jane Hart,C4LPT, 2012
  • 48.
    The Social WorkplaceLearning Continuum 5 - Think continuous flow of activities not just response to need Formal Informal Informalizing and Socializing Enabling and Supporting Learning Formal Learning Informal and Social Learning Learning ยฉ Jane Hart,C4LPT, 2012
  • 49.
    Making the most of informal learning eLearning Innovations Symposium GMU June 2012 Slide links available at Jane Hart C4LPT.co.uk/iel12 C4LPT & Internet Time Alliance