The document discusses how performance support is revolutionizing e-learning by focusing on providing resources that help users complete tasks rather than taking courses or tests. It outlines how learning habits are changing to be more on-demand, in short bursts across different devices. This means instructional designers need to create small, flexible resources in different formats. Examples of different types of performance support resources like checklists, step-by-step guides, videos and infographics are provided. The performance support design process involves analyzing the performance problem, designing the optimal resource format, and making it available for on-demand use. Success is measured through metrics like usage and evidence of performance improvement.
10 Ways to Use an Enterprise Social Network for Social LearningJane Hart
Using an ESN in these ways can help L&D play a significant part in inspiring, encouraging, supporting and embedding social learning in the organisation - and at the same time build widespread adoption of the ESN. (Presentation at LT16, London, 3 February 2016)
Presentation to PACT Meeting, Minneapolis, 13 February 20145. [Links to references at http//c4lpt.co.uk/janes-articles-and-presentations/social-learning-in-the-workplace/
The session will provide you with a clear understanding of which social learning tools are available and fit-for-purpose for corporate use. Jane will discuss what tools organisations are using, and will provide practical advice on getting started and setting up informal and social learning tools so they add value to your organisation.
Factors influencing decision-making among medical students and teachersSunčana Kukolja Taradi
Authors: Sunčana Kukolja Taradi, Zoran Đogaš, Mladenka Vrcić Keglević, Milan Taradi
University of Zagreb Medical School, Croatia & University of Split Medical School, Croatia
Presentation at AMEE 2010 - Association for Medical Education in Europe Conference,0 August to 3 September,
Malaga, Spain(http://www.amee.org)
10 Ways to Use an Enterprise Social Network for Social LearningJane Hart
Using an ESN in these ways can help L&D play a significant part in inspiring, encouraging, supporting and embedding social learning in the organisation - and at the same time build widespread adoption of the ESN. (Presentation at LT16, London, 3 February 2016)
Presentation to PACT Meeting, Minneapolis, 13 February 20145. [Links to references at http//c4lpt.co.uk/janes-articles-and-presentations/social-learning-in-the-workplace/
The session will provide you with a clear understanding of which social learning tools are available and fit-for-purpose for corporate use. Jane will discuss what tools organisations are using, and will provide practical advice on getting started and setting up informal and social learning tools so they add value to your organisation.
Factors influencing decision-making among medical students and teachersSunčana Kukolja Taradi
Authors: Sunčana Kukolja Taradi, Zoran Đogaš, Mladenka Vrcić Keglević, Milan Taradi
University of Zagreb Medical School, Croatia & University of Split Medical School, Croatia
Presentation at AMEE 2010 - Association for Medical Education in Europe Conference,0 August to 3 September,
Malaga, Spain(http://www.amee.org)
The Role of Teachers in Exponential Times (Course of continuing medical education in the organisation of the Croatian Medical Education Society and the University of Zagreb Medical School. Zagreb, 03-08 March 2014 (prof. Sunčana Kukolja Taradi, University of Zagreb Medical School, Department of Physiology)
Moral Judgment Competencies in Medical Students - Is Medical Education out of...Sunčana Kukolja Taradi
Authors: Sunčana Kukolja Taradi, Milan Taradi, Mladenka Vrcić Keglević, Darko Antičević
University of Zagreb Medical School, Croatia.
Presentation at AMEE 2009 - Association for Medical Education in Europe Conference,30 August to 3 September,
Malaga, Spain(http://www.amee.org)
Abstract:
Background
Although medical doctors face moral dilemmas every day and presumably have higher requirements for morally competent professional behavior than any other profession, medical students are mostly trained only to handle the scientific and technical aspects of the profession but not the moral. A number of studies world wide found a troublesome phenomenon: students' moral judgment competences decline during their medical education.
Summary of work
Lind's Moral Judgment Test (MJT) was used to assess moral judgment competences of medical students (1st, 3rd, and 5th year) at University of Zagreb Medical School.
Summary of results
Results from our cross-sectional study revealed that the MJT Competence-score (C-score) of tested medical students (N=182) showed a decline tendency, indicating a regression in their moral judgment competences. Students' C-score: 1st year = 21.27; 3rd year = 16.39; 5th year = 17.12.
Conclusions
Medical students get a highly sophisticated technical training but not the moral education needed to cope with dilemmas they will be confronted within their professional life. It seems like there is a hidden curriculum in the structure of medical education that prevents rather than fosters the development of moral judgment competencies.
Take-home message
For holistic development of medical students a change of the curriculum and organization of medical education is needed that will create an academic atmosphere fostering students' moral development.
Kidney physiology: Regulation of glomerular filtration rate
prof. Sunčana Kukolja Taradi, Department of Physiology, University of Zagreb School of Medicine, Zagreb, Croatia
Prezi presentation: http://prezi.com/vjw7kdgtbbjk/?utm_campaign=share&utm_medium=copy&rc=ex0share
Social skills of medical teachers:Do we need to take them in account?Sunčana Kukolja Taradi
Kukolja Taradi S, Vrcić-Keglević M, Taradi M, Antičević D.
University of Zagreb Medical School, Croatia. Social skills of medical teachers:Do we need to take them in account?
Presentation at AMEE 2008 - Association for Medical Education in Europe Conference,30 August to 3 September,
Prague, Czech Republic (http://www.amee.org)
Music: Purple Planet Music
Regulacija srčanog minutnog volumena (Regulation of cardiac output); prof. Sunčana Kukolja Taradi, Department of Physiology, University of Zagreb School of Medicine
Červen - měsíc Koně, Jeďte naplno, Léto: Období Ohňů, Bydlení: Nebezpečné léto v interiéru, Pozor na nebezpečné kumulace Ohňů, Audio přednáška: Životní pravidla, Nové kurzy 2016/2017, Energie dní: týden od 30.5.
Aligning Your Organization's Strategic Direction, Roadmaps, and Technology, A...Design for Context
When driving, we use GPS to navigate in real time, with immediate recalculations around obstacles. We know our goal, and technology supports our movement. Yet association technology management is different with multiple departments travelling individual routes with interim destinations in the larger journey. How can we better use roadmaps to plan our technology journeys and keep everyone in sync? Gain insights to help you coordinate organization and technology goals across parallel initiatives and departments. Evaluate roadmap-building techniques, strategies for creating a common vision, tools to align member/user goals with organizational goals, and tactics to course-correct along the journey.
Top 10 Digital Workplace Patterns #spfestdenverKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together.
In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
Top 10 Digital Workplace Patterns #SPSChiBurbsKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
Top 10 Digital Workplace Patterns #spsvancouverKanwal Khipple
Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
Project Management Revised 6e
Project Management Revised 6e
Kathy Schwalbe
Information Technology
Information Technology
Although project management has been an
established fi eld for many years, managing
information technology requires ideas and
information that go beyond standard project
management. Now in its revised sixth edition,
Information Technology Project Management
weaves together theory and practice to present
an understandable, integrated view of the many
concepts skills, tools, and techniques involved in
project management.
This text provides up-to-date information on how good project management and eff ective
use of software can help you successfully manage information technology projects. Appendix
A contains a detailed guide for using Microsoft® Project 2010, which is the most widely used
project management software tool today. This comprehensive appendix teaches you the
fundamentals of Project 2010 in the context of project scope, time, cost, human resources, and
communications management. Exercises at the end of the appendix will help you test your skills!
Visit the Premium Web site at www.cengage.com/mis/schwalbe to fi nd Jeopardy games,
podcasts, updated resources, Quick Quizzes, and more.
Fully updated for the
PMBOK® Guide,
Fourth Edition to help
you prepare for
Project Management
certifi cation exams.
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To learn more about Course Technology, visit www.cengage.com/coursetechnology
To learn more about Cengage Learning, visit www.cengage.com
Purchase any of our products at your local college store or at our
preferred online store www.cengagebrain.com
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Project Management Revised 6e
Project Management Revised 6e
Kathy Schwalbe
Information Technology
Information Technology
Although project management has been an
established fi eld for many years, managing
information technology requires ideas and
information that go beyond standard project
management. Now in its revised sixth edition,
Information Technology Project Management
weaves together theory and practice to present
an understandable, integrated view of the many
concepts skills, tools, and techniques involved in
project management.
This text provides up-to-date information on how good project management and eff ective
use of software can help you successfully manage information technology projects. Appendix
A contains a detailed guide for using Microsoft® Project 2010, which is the most widely used
project management software tool today. This comprehensive appendix teaches you the
fundamentals of Project 2010 in the context of project scope, time, cost, human resources, and
communications management. Exercises at the end of the appendix will help you test your skills!
Visit the Premium Web site at www.cengage.com/mis/schwalbe to fi nd Jeopardy games,
podcasts, updated resources, Quick Quizzes, and more.
Fully updated for the
PMBOK® Guide,
Fourth Edition to help
you prepare for
Project Management
certifi cation exams.
Project M
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To learn more about Course Technology, visit www.cengage.com/coursetechnology
To learn more about Cengage Learning, visit www.cengage.com
Purchase any of our products at your local college store or at our
preferred online store www.cengagebrain.com
1111221758_cvr_se.indd .
Many SMEs are challenged to implement its business principles. Their success depends on sustaining viability and growth; therefore an innovative approach helps them to identify the core of its business. Osterwalder’s Business Model Canvas translates SME’s expectations into business processes providing a clear focus, and the Business Model Shafer helps enterprises to execute strategic choices.
The influence of these two business models on internationalization of SMEs should be displayed by the case of Create it REAL. Create it REAL is active in the 3D printing industry and focuses on developing new technology to improve 3D printers. It is believed that the different business models enables thinking through all the aspects of the company, thus finding the influence on its internationalisation strategy.
By merging the findings from Osterwalder’s Business Model Canvas and Business Model Shafer, the thesis underlines the potential way how Create it REAL’s business model influence its internationalisation's strategy.
DevLearn 2018 - Designing AR Experiences for Performance SupportChad Udell
While many companies are experimenting with AR in the L&D space, there are a number of businesses harnessing the power of AR for enhancing operational performance outside of the training department. How do these experiences differ, and how can you renew your department’s focus on performance by taking on more advanced AR solutions in your efforts?
In this session, you will learn practical approaches for designing effective AR experiences. You’ll discover an approach to strategic implementation of AR by forming a partnership with functional business units. You’ll also explore the difference between simple marker-based AR solutions and more advanced computer vision and machine learning–backed AR. You’ll then look at how you can integrate AR systems with operational business systems in order to maximize return on investment and realize the opportunity that AR-enabled workers represent. Finally, you’ll look at aligning measurement of business task success and AR experience usage in order to align learning and production.
Develop key components of a content strategy
Connect the implementation of the strategy with
Improved workflows for creating, managing, and publishing content
Reduction of risk in lack of compliance, inconsistency, missing information
Generation of revenue through effective multi-channel content delivery
Ask (and answer) questions related to tool selection
Hands-on with FrameMaker and DITA to create topics
Publish PDF and HTML5 formats
Implement an Adobe Experience Manager-based solution to ingest, manage, and publish content
How UX Can Drive the Vision of Future Products - Arttu NiskasaariUXPA International
Our existing B2B product has been developed for 15 years and the need for complete redesign was acknowledged in 2013.
Unusual for the software business in our country and field of business, this project for the brand new solution was driven by UX from the beginning. The main target was to introduce new level of collaboration between all company functions to formulate a shared vision for the future product.
It took us one year to move from user research to prototypes, and in the meantime our UX team grew from two to six persons. Hence, we will also talk a bit about organizing the work of the team to support several products and projects without sacrificing the long-term project.
In this session we will share our experiences and lessons-learned from working our way towards that vision with research based top-down approach.
The Times They Are a-Changin’: A Data-Driven Portrait of New Trends in How We...Heather Miller
Much has changed in a short period of time in three areas: (1) the way we build software today in industry is very different than it was even 5 years ago, (2) the dynamics of open source have changed, (3) the average developer has drastically changed.
Using data I’ve collected from government statistics, and from various surveys and interviews, I’ll make the point that perhaps a traditional computer science degree might be overkill for average application developer jobs out there: a lot of jobs predominantly involve gluing together open source components rather than having to write components from scratch. I’ll also show that if you’ve been working for 5+ years in industry, then you are in a tiny minority of veteran programmers because there is a literal onslaught of entry-level developers entering the market, at a rate unseen before.
These data points are interesting because it affects all of us – both Academic and Industry.
A high level view into Product Management at carsales.com.au, including:
- What is a product manager?
- Product Manager vs Product Owner
Also included is the presentation I gave at ProductCamp Melbourne 2015, Bring Your Roadmap to Life
Lean Learning: Deliver Relevant Content When and Where It’s NeededHuman Capital Media
Workforce demographics are rapidly changing through increased globalization and a growing number of younger, more mobile and field-based employees. In addition, organizations are under even greater pressure to be more efficient and cost conscious, all while demonstrating increasingly successful outcomes. As a result, learning methods must adapt and become leaner, with increased flexibility and accessibility to meet each individual’s unique work style and schedule. But how to manage and deploy this new type of learning can be challenging, particularly when complex business processes, multiple language requirements and shrinking budgets are involved. Attend this webinar to learn about new advances in learning related to electronic performance and mobility and how they are helping organizations succeed during this time of rapid change by:
Empowering employees with relevant training that fits their work style through role-based learning maps.
Enabling mobile and field-based employees with job-specific training at the point of need.
Facilitating multiple language requirements with tools that accelerate the translation process.
Measuring and demonstrating the success of learning through enhanced reporting capabilities.
Cwin16 tls-s2-implementing a dev ops pipelineCapgemini
Reminder: What is DevOps
What is a DevOps Pipeline
Example Tooling
Pipeline Considerations
A quick demo of collaboration
Keith Kelly
Cloud / DevOps Transformation Leader
Extending Learning beyond the Classroom: Improving Performance in the WorkflowChristopher King
Are you struggling with how to apply 70-20-10 to your learning architecture? Do you know how to extend the reach of your L&D interventions beyond the classroom? “Informal” does not have to mean “unplanned.” We trainers do knowledge-based learning really, really well. But we’re still grappling with performance-based learning and how that fits into our world. But when you design your learning for all five Moments of Learning Need, suddenly the 70 and 20 starts to make sense.
What are the five Moments of Learning Need? Join us to find out, and how to use them to assess your mix of formal and informal learning. Stay to explore a Performance-focused learning design methodology that blends the benefits of deliberate instructional design with the just-in-time characteristic inherent in informal learning. Find out how to extend the learning beyond the classroom and meet your learners in their workflow. You’ll see real-world performance support tools and get a high-level review of what makes them tick. You will leave with a list of things to do now help kick-start your organization’s Performance Support efforts.
Similar to Beyond instructional design: how performance support is revolutionizng e-learning (20)
L&D Practices for Modern Workplace LearningJane Hart
The radically changing workplace needs a new definition, new mindset and new L&D practices for Modern Workplace Learning (MWL). Download the PDF with working hyperlinks. Note: this diagram is being continuously updated.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
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4. (c) C4LPT, 2016
AGENDA
Changing learning habits
What this means for content design
Design guidance and insights
Examples of performance support resources
Performance design process and measuring success
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“I don’t need to study a problem -
only solve it.”
COURSES
“I don’t need to take a test to
know if I can do a task; I will
know if can do it when I
complete the task.”
TESTS
“I don’t need to remember stuff -
only know where I can find the
information again if or
when I need it.”
MEMORISATION
focused on performance - getting a job done
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producing
small, flexible, on demand
resources
for different users’ devices
in useful formats
to help get work done
courses > resources > performance support
What this means
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14. • It’s not a learning resource
but a performance resource
• You can create resources
alongside courses
• You can create resources
instead of courses
From
instructional design
to
performance design
and
information design
visual design
What this means
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micro content
bite-sized content
nano content
How small is small?
1 - THINK SMALL
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Source: Nick Shackleton Jones
http://www.aconventional.com/2014/12/
what-we-do-in-learning.html
Source: Nick Shackleton Jones
https://www.linkedin.com/pulse/content-
dumping-how-poison-your-learning-strategy-
shackleton-jones
From content to context
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content personalization
not about you personalizing it
but making it PERSONALIZABLE
by the user
i.e. to use in whatever way suits
the individual concerned
2 - THINK FLEXIBLE
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How can it be
quickly found
and
easily accessed?
3 - THINK ON DEMAND
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Example: Google Guide
http://www.googleguide.com/print/
adv_op_ref.pdf
2 page PDF for printing
Text and links to deeper content and
examples (for online use)
Supporting performance resource
alongside tutorial
What elements can be extracted to
form a good job aid?
Example 1: Textual Reference Guide or Cheat Sheet
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Example: Trade Show Checklist
http://checklist.com/trade-show-
checklist/
Things to do (non-sequential)
Interactivity? Check off items as you
do them (print and check/interactive)
Example 2: Textual Checklist
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Example: How to unjam a printer
List of sequential steps
Interactivity? Only show the steps
once they’ve been checked off?
Flip open the ADF by grasping the notch1
Firmly grasp the paper and pull it out2
Cl Close the ADF3
Press RESET4
Example 3: Step-by-step list
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Start
End
Receive order
Assemble package
Require
shipping?
Enables user:
to select items to denote completion and/or
to gain more information
Example 5: Interactive Flowchart
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Example 7: Annotated screenshots or images
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Annotated screenshot of Yammer,
page 60, Modern Workplace Learning,
http://www.ModernWorkplaceLearning.com
Original source: unknown
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Available on web/mobilePDF.
Snapguide example:
https://snapguide.com/guides/turn-
your-smart-phone-into-a-wi-fi-
hotspot/
Example 8: Text and Graphics Guides
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http://www.instructables.com/id/Gif-
Tastic/?ALLSTEPS
Instructables example:
How to make an animated GIF
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Example 9: Audio Guides
useful if hands-free access required
talking through a task or activity
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Example 12: How-To Videos
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Example: How to clear a printer jam
http://www.howcast.com/videos/
384350-how-to-clear-a-printer-jam/
less than 2 minute videos
Example: How to make steak tartare
https://vine.co/v/bOIqn6rLeID
6 second video
37. 1. Analyse
• the performance problem
• the type of support that is required
• the device (if any) on which it will
be used
2. Design the resource in the most
appropriate format/media with
essentials required
3. Make available for flexible and on
demand use
Performance Support Design Process
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track hits | social ratings | social recommendations
performance improvement
Measuring success
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