The document discusses the evolution of workplace learning, emphasizing the need to move beyond traditional e-learning and classroom training due to their inefficiency. It highlights the importance of autonomous, social, and collaborative learning, where individuals leverage personal learning networks and various digital tools for continuous self-improvement. The shift requires new roles for learning professionals, focusing on enabling and supporting learning within the workflow rather than just managing content.

1. Learning in the Modern Workplace:
Moving Beyond E-Learning
Jane Hart
Centre for Learning & Performance Technologies
& Centre for Modern Workplace Learning
LearnTec, 28 January 2015
@C4LPT

2. Learning in the Modern Workplace:
Moving Beyond E-Learning
Why workplace learning
is evolving
What it means to be
a modern L&D department

3. Classroom training
is …
mostly ineffective

5. Ebbinghaus Forgetting Curve

6. “knowledge dumps
tarted up with trivial
interactions”
Clark Quinn
E-Learning is often
unappealing

7. Some are
even paying
their children
to do it for them!

11. People are building a trusted network of colleagues
(aka PLN Personal Learning Network)
11

12. People are keeping up to date with industry and professional news
through knowledge flows
12

13. People are using social tools to solve
their own performance problems
13

14. People are using a variety of instructional and information
resources for their self-improvement and development

15. Teams are using social tools to work and learn
collaboratively

16. 6"
unstructured continuous on demand
in short bursts social
in the flow of work & on the go
planned & unplanned
autonomous

17. Learning in the Modern Workplace Survey

18. 18
Learning in the Modern Workplace Survey

19. autonomy
Learning
from
instruction
courses
Learning
from information,
supporting
productivity
and job
performance
resources
Learning
as a part of daily
working with others
in teams and groups
through sharing of
knowledge and
experiences
social
collaboration
(c) C4LPT, 2015
value
personal
learning
Learning
individually, as part of daily
experiences in the workplace,
through self-improvement,
and using the Web
(professional networking,
keeping up to date, etc)
Learning in the Modern Workplace:
(1) Workplace learning is more than training and e-learning

20. “Control
leads
to
compliance;
autonomy
leads
to
engagement.”

21. autonomy
Learning
from
instruction
Learning
from information,
supporting
productivity
and job
performance
courses resources
Learning
as a part of daily
working with others
in teams and groups
through sharing of
knowledge and
experiences
social
collaboration
personal
learning
value
Learning
individually, as part of daily
experiences in the workplace,
through self-improvement,
and using the Web
(professional networking,
keeping up to date, etc)
(c) C4LPT, 2015
Learning in the Modern Workplace:
(2) It’s not just about designing and managing content;
but enabling and supporting learning in the workflow
DESIGNING
& MANAGING
CONTENT
ENABLING & SUPPORTING
LEARNING

22. micro content

23. mobile content : mobile first
micro

24. mobile apps

25. video explainers

26. social video : corporate YouTube

27. social collaboration

28. through sharing of knowledge
and experiences

29. Enterprise
Social
Networks

30. activity stream
supports
conversation
flow

31. Sunder Ramachandran
@sundertrg
asked me to help the
Pfizer Sales Team
in India
to use their iPads
for training
guided social learning

32. learning concierge service/
learning help desk

33. Network
Discover
Manage
information
overload
Connect the dots
Share
Personal Knowledge Management (PKM)

34. autonomy
courses resources
social
collaboration
personal
learning
value
Information
Designers
Job Aid
Designers
App
Developers
Collaboration
Specialists
Community
Managers
Learning & Performance
Advisors
IDs
Trainers
LMS
Portals
Enterprise
Social
Networks/
Platforms
Web &
Personal
devices
Learning in the Modern Workplace
(3) It means new roles & technologies
(c) C4LPT, 2015

36. Traditional instructional design process
“I want a course”
ID works
with SME

37. “I have a problem. Can you help”
Learning in the Modern Workplace:
(4) It requires an inclusive process to solving
business problems
Performance
Consultant
as Advisor

38. Performance Consultant
as Coordinator
Instructional
designers
Information/job aid
designers
Collaboration
advisors Mobile app
designers

39. Performance Consultant
as Support

40. from order-takers
to trusted advisors
(c) C4LPT, 2015
Learning in the Modern Workplace:
(5) It’s about building a new relationship with the business

41. Modern Workplace Learning:
Moving Beyond E-Learning
Page of References available at bit.ly/learntecjh