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(c) C4LPT, 2016
Learning in the 

Modern Workplace
Workshop

UK Coaching Summit, 

7 June 2016
Jane Hart

Centre for Learning & Performance
Technologies
1
(c) C4LPT, 2016
@C4LPT
www.JaneHart.com
www.C4LPT.co.uk
www.ModernWorkplaceLearning.com
2
(c) C4LPT, 2016
Learning habits are changing
3
1 - Twitter
2 - YouTube
3 - Google Search
4 - Google Docs
5 - PowerPoint
6 - Dropbox
7 - Facebook
8 - WordPress
9 - Skype
10 - Evernote
(c) C4LPT, 2016
People are building a trusted network of colleagues

(personal learning network or pln)
5
(c) C4LPT, 2016
People are participating in online communities:

learning communities and communities of practice
6
(c) C4LPT, 2016
People are using online tools and services

to solve their performance problems
7
(c) C4LPT, 2016
People are keeping up to date with their 

industry and profession through knowledge flows
8
(c) C4LPT, 2016
People are using a variety of instructional and
informational resources for their own self-improvement
9
(c) C4LPT, 2016
People are participating in conferences 

and networking events

- both in person and in backchannels
10
(c) C4LPT, 2016
The key features of learning on the Web
11
in short bursts
on demand
on mobile devices
social
continuous
autonomous
(c) C4LPT, 2016
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
12
(c) C4LPT, 2016 13
the changing world of work
freelance economy
demand for flexibility
(c) C4LPT, 2016 14
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
in short bursts
on demand
on mobile devices
social
continuous
autonomous
freelance economy
demand for
more flexibility
a caring company
How can we modernise workplace learning

for the ways people want to learn

in the new world of work?
1 - Modernise Training
(c) C4LPT, 2016 15
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
(c) C4LPT, 2016 16
create short pieces of content
(c) C4LPT, 2016 17
using more appealing formats
(c) C4LPT, 2016 18
run learning campaigns rather than courses
(c) C4LPT, 2016 19
make it available on demand - for performance support
(c) C4LPT, 2016
for any device
20
(c) C4LPT, 2016 21
encourage social content
(c) C4LPT, 2016 22
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
2 - Curate and coordinate learning opportunities
(c) C4LPT, 2016 23
aggregation is not curation
(c) C4LPT, 2016
coordinate internal learning and networking events
24
(c) C4LPT, 2016 25
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
3 - Support everyday learning in work teams
(c) C4LPT, 2016 26
help to build social teams
(c) C4LPT, 2016
help teams to solve problems collaboratively
27
(c) C4LPT, 2016 28
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
4 - Support learning from daily work
(c) C4LPT, 2016 29
encourage individuals to take time to reflect
“We don’t learn from experience; we learn from reflecting on experience”

John Dewy
(c) C4LPT, 2016 30
help managers develop individuals
coaching
stretch
assignments
(c) C4LPT, 2016 31
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
5 - Encourage self-improvement
(c) C4LPT, 2016 32
support individual learning plans (ILPs)
Goals
Actions
Resources
Evidence
(c) C4LPT, 2016 33
build modern learning skills
(c) C4LPT, 2016 34
offer a learning concierge service
(c) C4LPT, 2016 35
provide intelligent chatbots
(c) C4LPT, 2016
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
36
(c) C4LPT, 2016
ModernWorkplaceLearning.com
37
(c) C4LPT, 2016 38
Slide References
Slide 2
Centre for Learning & Performance Technologies: http://c4lpt.co.uk
Jane Hart: http://JaneHart.com
Modern Workplace Learning: http://modernworkplacelearning.com 

Slides 4-12 Top 100 Tools for Learning: http://c4lpt.co.uk/top100tools/
Slide 17 60 minute physics: http://course.minutephysics.com/courses/60-
minute-physics/lectures/5327
Slide 18
PowToon explainers: https://www.powtoon.com/blog/5-best-animated-explainer-
examples/
Corporate Training Explainer video SAI Global 3 Protection: https://
www.youtube.com/watch?
v=86ECnvuioPw&index=2&list=PLM39M257E6RCuBWcWSGDb_q7isLWqYF-k
Slide 19 CPPE’s learning campaign on acute kidney injury: https://
www.cppe.ac.uk/therapeutics/aki
Slide 20
Cafe Expresso: http://ashleychiasson.com/blog/terminology-tuesday-job-aids/
How to make steak tartare: https://vine.co/v/bOIqn6rLeID
Slide 23

My pick of the best of May 2016 http://www.c4lpt.co.uk/blog/2016/06/01/my-
pick-of-the-best-of-may-2016/

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Learning in the Modern Workplace

  • 1. (c) C4LPT, 2016 Learning in the 
 Modern Workplace Workshop
 UK Coaching Summit, 
 7 June 2016 Jane Hart
 Centre for Learning & Performance Technologies 1
  • 3. (c) C4LPT, 2016 Learning habits are changing 3
  • 4. 1 - Twitter 2 - YouTube 3 - Google Search 4 - Google Docs 5 - PowerPoint 6 - Dropbox 7 - Facebook 8 - WordPress 9 - Skype 10 - Evernote
  • 5. (c) C4LPT, 2016 People are building a trusted network of colleagues
 (personal learning network or pln) 5
  • 6. (c) C4LPT, 2016 People are participating in online communities:
 learning communities and communities of practice 6
  • 7. (c) C4LPT, 2016 People are using online tools and services
 to solve their performance problems 7
  • 8. (c) C4LPT, 2016 People are keeping up to date with their 
 industry and profession through knowledge flows 8
  • 9. (c) C4LPT, 2016 People are using a variety of instructional and informational resources for their own self-improvement 9
  • 10. (c) C4LPT, 2016 People are participating in conferences 
 and networking events
 - both in person and in backchannels 10
  • 11. (c) C4LPT, 2016 The key features of learning on the Web 11 in short bursts on demand on mobile devices social continuous autonomous
  • 12. (c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments 12
  • 13. (c) C4LPT, 2016 13 the changing world of work freelance economy demand for flexibility
  • 14. (c) C4LPT, 2016 14 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments in short bursts on demand on mobile devices social continuous autonomous freelance economy demand for more flexibility a caring company How can we modernise workplace learning
 for the ways people want to learn
 in the new world of work?
  • 15. 1 - Modernise Training (c) C4LPT, 2016 15 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
  • 16. (c) C4LPT, 2016 16 create short pieces of content
  • 17. (c) C4LPT, 2016 17 using more appealing formats
  • 18. (c) C4LPT, 2016 18 run learning campaigns rather than courses
  • 19. (c) C4LPT, 2016 19 make it available on demand - for performance support
  • 20. (c) C4LPT, 2016 for any device 20
  • 21. (c) C4LPT, 2016 21 encourage social content
  • 22. (c) C4LPT, 2016 22 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments 2 - Curate and coordinate learning opportunities
  • 23. (c) C4LPT, 2016 23 aggregation is not curation
  • 24. (c) C4LPT, 2016 coordinate internal learning and networking events 24
  • 25. (c) C4LPT, 2016 25 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments 3 - Support everyday learning in work teams
  • 26. (c) C4LPT, 2016 26 help to build social teams
  • 27. (c) C4LPT, 2016 help teams to solve problems collaboratively 27
  • 28. (c) C4LPT, 2016 28 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments 4 - Support learning from daily work
  • 29. (c) C4LPT, 2016 29 encourage individuals to take time to reflect “We don’t learn from experience; we learn from reflecting on experience”
 John Dewy
  • 30. (c) C4LPT, 2016 30 help managers develop individuals coaching stretch assignments
  • 31. (c) C4LPT, 2016 31 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments 5 - Encourage self-improvement
  • 32. (c) C4LPT, 2016 32 support individual learning plans (ILPs) Goals Actions Resources Evidence
  • 33. (c) C4LPT, 2016 33 build modern learning skills
  • 34. (c) C4LPT, 2016 34 offer a learning concierge service
  • 35. (c) C4LPT, 2016 35 provide intelligent chatbots
  • 36. (c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments 36
  • 38. (c) C4LPT, 2016 38 Slide References Slide 2 Centre for Learning & Performance Technologies: http://c4lpt.co.uk Jane Hart: http://JaneHart.com Modern Workplace Learning: http://modernworkplacelearning.com 
 Slides 4-12 Top 100 Tools for Learning: http://c4lpt.co.uk/top100tools/ Slide 17 60 minute physics: http://course.minutephysics.com/courses/60- minute-physics/lectures/5327 Slide 18 PowToon explainers: https://www.powtoon.com/blog/5-best-animated-explainer- examples/ Corporate Training Explainer video SAI Global 3 Protection: https:// www.youtube.com/watch? v=86ECnvuioPw&index=2&list=PLM39M257E6RCuBWcWSGDb_q7isLWqYF-k Slide 19 CPPE’s learning campaign on acute kidney injury: https:// www.cppe.ac.uk/therapeutics/aki Slide 20 Cafe Expresso: http://ashleychiasson.com/blog/terminology-tuesday-job-aids/ How to make steak tartare: https://vine.co/v/bOIqn6rLeID Slide 23
 My pick of the best of May 2016 http://www.c4lpt.co.uk/blog/2016/06/01/my- pick-of-the-best-of-may-2016/