This document discusses how learning technologies are merging with work technologies, embedding learning into the daily work flow. Enterprise social networks (ESNs) are being used to host ongoing learning communities and activities like social onboarding, mentoring and helping teams collaborate more effectively. As learning and work technologies converge, learning is becoming an integral part of work rather than separated from it.

1. Embedding learning
in the flow of work
Jane Hart
WOLCE
1 October 2013

2. Independent advisor,
writer and
international speaker
on workplace learning
trends, technologies
and tools
2
2013 recipient of the
Colin Corder Award for
Outstanding Contribution to Learning
Learning & Performance Institute
@C4LPT

3. 3
Partner in the international think tank on workplace learning,
Internet Time Alliance

4. (e-)Training Working
Traditionally workplace learning has been
seen as a separate activity from work
© C4LPT, 2013

5. (e-)Training
Technologies
e.g.
course authoring,
webinar, tools
LMS
Working
Technologies
eg
office suites,
transactional
systems, intranet
Training technologies have been separate
from working technologies …
© C4LPT, 2013

6. WORK
LEARNING
… which has
led to silos
of
knowledge
and
experience

7. “Learning is the Work”
Harold Jarche
Jarche Consulting
h2p://www.jarche.com/2012/06/work-­‐is-­‐
learning-­‐and-­‐learning-­‐is-­‐the-­‐work/

8. 8
learning from
work
experiences
dealing with daily
problems and issues
keeping up to
date with what’s
happening in your
industry
conversations
© C4LPT, 2013

9. Embedding learning
in work …
isn’t about adding
learning into work
but extracting the
learning from work
Charles Jennings
Chair, 702010Forum
h2p://charles-­‐jennings.blogspot.co.uk/2013/02/re-­‐thinking-­‐
workplace-­‐learning.html

10. Learning is an integral part of work
work
tasks
knowledge
sharing
in work teams
and groups
as an integral
part of
the daily flow
of work
(e-)
training
© C4LPT, 2013

11. Learning technologies are merging with
work technologies
work
tools
enterprise
social
networks
(ESNs)
course
authoring
tools,
LMS
© C4LPT, 2013

12. 12
New enterprise social networking tools
are offering new opportunities© C4LPT, 2013

13. Activity stream
Real-time updates
Member
commenting
Threaded
discussions
Likes and Replies
Sharing of resources
Sharing links
Sharing files
Polls and surveys
Content creation tools
Group spaces
within the network
and external
networks
13
They support a constant FLOW or stream of
conversation.
© C4LPT, 2013

14. ESNs are being used to host learning communities …
© C4LPT, 2013

15. …
as
well
as
online
social
workshops
themselves
© C4LPT, 2013
1. scaffolding
2. autonomy
3. social
as
focus
4. content
as
support
5. performance-­‐oriented

16. 16
Live
chats
–
YamJams
–
real
Xme
conversaXons
Hotseats
Book
clubs
Online
Lunch
’n’
Learns
Daily
Xps
or
learning
resources
They
are
being
used
for
an
on-­‐going
stream
of
social
and
collaboraXve
learning
acXviXes
..
© C4LPT, 2013

17. They are being used for social onboarding …
get to know co-workers
and company culture
ask & answer questions
access resources
AND start contributing
from the outset
17© C4LPT, 2013

18. They
are
being
used
for
social
mentoring
..
informal,
ad
hoc
mentoring
as
needs
arise
self-­‐iniXaXng
in
the
ESN
18© C4LPT, 2013

19. 19
L&D are helping work teams to work and learn together …
© C4LPT, 2013

20. “You can’t train
people to be social –
only show them
what it is like
to be be social.”
Jane Hart
Founder, C4LPT
20

21. 21
They
are
helping
teams
to
share
their
knowledge
and
experiences.
Why?
What? When?
How?

22. They are helping teams understand how to
collaborate purposefully and productively
through modelling new behaviours
22© C4LPT, 2013

23. They
are
helping
teams
to
work
(and
learn)
out
loud
23

24. “A
set
of
processes
individually
constructed,
to
help
each
of
us
make
sense
of
the
world
and
work
more
effec:vely”
24
…
and
helping
them
develop
Personal
Knowledge
Management
skills
Harold
Jarche

25. h2p://www.jarche.com/2009/10/pkm-­‐our-­‐part-­‐of-­‐
the-­‐social-­‐learning-­‐contract/

26. As learning technologies are merging with
work technologies …
work
tools
enterprise
LEARNING
networks
course
authoring
tools,
LMS
© C4LPT, 2013

27. … learning is becoming embedded in work
work
tasks
knowledge
sharing
in work teams
and groups
as an integral
part of
the daily flow
of work
(e-)
training
© C4LPT, 2013

28. “Learning needs to be a part
of the system of work;
not apart from the
system of work.”
Mark Britz
Manager,
Corporate Training,
Systems Made Simple
Syracuse, New York

29. 29
“Learning is the Work”

30. www.C4LPT.co.uk
The
Social
Learning
Revolu<on
Jane
Hart,
GREAT
Conference
Lisbon,
16
September
2013