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From E‐Learning to Social Learning
 Café Session, L&SG Conference, 9 June 2009
 C fé S i      L&SG C f         9J     2009




         Jane Hart, Social Media & Learning Consultant
         Centre for Learning & Performance Technologies
                         www c4lpt co uk
For many years this was the model of learning.
       For many years this was the model of learning.




(c) C4LPT, 2009
Most e‐Learning
                    simply automates
                    simply automates
                       that model.
                   The only difference is  
                   Th     l diff       i
                    now learners don’t 
                  need to be in the same 
                  need to be in the same
                  place at the same time.
                   They can have access 
                   They can have access
                  to learning at any time, 
                            yp
                         any place




(c) C4LPT, 2009
However, although a lot of money is spent on creating engaging, 
              interactive, multimedia courseware, 
          one vital ingredient is missing:  other people 
          one vital ingredient is missing: other people


   So a blended approach 
     is often employed.


    But even face‐to‐face 
      events are often 
     delivered in a fairly 
      traditional way.



(c) C4LPT, 2009
Meanwhile, outside of the formal learning 
    Meanwhile outside of the formal learning
    environment (online courses, classroom, 
   workshops, etc)  individuals are learning in 
             p, )                           g
     other ways – often without realising it ‐
  whether it be by reading, listening  or watching 
                        …




(c) C4LPT, 2009
… or simply by talking to one another.
                    or simply by talking to one another.




(c) C4LPT, 2009
Only recently
    Only recently
      has this             
informal learning 
                g
been recognised as 
   important …
and that it needs to 
be supported within 
  an organisation.
       But how?




(c) C4LPT, 2009
In fact, the easy availability of 
    In fact the easy availability of
     new, social media tools has 
      meant that individuals are 
     already managing their own 
 personal (informal) learning   
                   …

    that is they search for and
    that is they         for and 
   access all kinds of resources: 
    videos, podcasts, blogs, etc, 
           ,p         ,   g, ,
    whenever they need them, 
 they create their own resources
      and store them for easy 
               retrieval

(c) C4LPT, 2009
They also make 
                      Th    l     k
                      connections
                  with like‐minded people 
                  with like minded people
                   with whom they can 
                      communicate
                               i t
                     and  share ideas, 
                  resources, experiences, 
                                  i
                        and so on.




(c) C4LPT, 2009
And groups of 
                  individuals are using 
                     these new tools 
                    to “self‐organise” 
                    t “ lf        i ”
                             …


                    to collaborate and 
                  co‐create content and 
                  co create content and
                         generally 
                      work and learn 
                         together 


(c) C4LPT, 2009
Even within the traditional formal learning environment, 
              these new tools are being used by educators
            to ensure that formal learning is becoming more 
                 participative, social and collaborative.
                 participative social and collaborative
(c) C4LPT, 2009
To summarise, organisational learning takes place both 
                   formally and informally AND individually and in groups
                   formally and informally AND individually and in groups



                       ORGANISATIONAL LEARNING

                            Formal                             Informal
 e                                                                                              e
           Individual               Group               Group              Individual
 x                                                                                              x
 t        Taking a self-study,
                g
           self-paced course
                            y       Learning with
                                           g
                                 others on a course
                                                        Working and
                                                                g
                                                      learning together
                                                                          Reading, listening,
                                                                                g          g
                                                                          watching, sharing,    t
                                                                             connecting




(c) C4LPT, 2009
It is also now accepted that 
                       20% of learning in an organisation takes place formally
                       20% of learning in an organisation takes place formally
                                  and 80% takes place informally


                       ORGANISATIONAL LEARNING
                                                                                                80%
       20%

                            Formal                             Informal

           Individual               Group               Group             Individual
          Taking a self-study,
                g           y       Learning with
                                           g            Working and
                                                                g         Reading, listening,
                                                                          watching, sharing,
                                                                            t hi      h i
           self-paced course     others on a course   learning together      connecting




(c) C4LPT, 2009
Most E‐Learning is traditionally and primarily focused on self‐paced formal learning;
     Social & Collaborative Learning spans both formal and informal learning
     Social & Collaborative Learning spans both formal and informal learning



                       ORGANISATIONAL LEARNING

                            Formal                             Informal

           Individual               Group               Group             Individual
          Taking a self-study,
                g           y       Learning with
                                           g            Working and
                                                                g         Reading, listening,
                                                                          watching, sharing,
                                                                            t hi      h i
           self-paced course     others on a course   learning together      connecting


           E-Learning

                                  Social & Collaborative Learning




(c) C4LPT, 2009
Today’s Learning & Development departments should therefore be
  both managing formal (social) learning and supporting informal (social) learning.



                       ORGANISATIONAL LEARNING

                            Formal                             Informal

           Individual                Group              Group              Individual
          Taking a self-study,
                g           y       Learning with
                                           g            Working and
                                                                g              Reading, listening,
                                                                               watching, sharing,
                                                                                 t hi      h i
           self-paced course     others on a course   learning together           connecting


           E-Learning

                                 Social & Collaborative Learning

                            Manage                                   Support


(c) C4LPT, 2009
So, how does an 
          organisation do this

             technologically
               strategically
              pedagogically
                culturally
    and what implications does 
       this have for the L&D 
       this have for the L&D
            department?


    TECHNOLOGY and PEOPLE


(c) C4LPT, 2009
Technology
                          gy


(c) C4LPT, 2009
Current LMS manage formal, non‐social, learning, so how can organisations 
        support formal and informal social learning? What are the options?
        support formal and informal social learning? What are the options?



                         ORGANISATIONAL LEARNING

                            Formal                             Informal

           Individual               Group               Group              Individual
          Taking a self-study,
                g           y       Learning with
                                           g            Working and
                                                                g         Reading, listening,
                                                                                g          g
           self-paced course     others on a course   learning together   watching, sharing,
                                                                             connecting

                  LMS




(c) C4LPT, 2009
(1) LMS 2.0  (ie LMS + social media) is the next generation of LMS.  
             (1) LMS 2 0 (ie LMS + social media) is the next generation of LMS



                        ORGANISATIONAL LEARNING

                            Formal                             Informal

           Individual               Group               Group              Individual
          Taking a self-study,
                g           y       Learning with
                                           g            Working and
                                                                g         Reading, listening,
                                                                                g          g
           self-paced course     others on a course   learning together   watching, sharing,
                                                                             connecting

                  LMS

                          LMS 2.0



(c) C4LPT, 2009
(2) What about making (more) use of the very many, free, social media tools?
        Individuals could use what they like for their own informal learning
                 l     l       h h lk f h                    f    ll
          and course designers can incorporate them into formal courses.



                        ORGANISATIONAL LEARNING

                            Formal                                         Informal

           Individual                   Group                       Group                      Individual
          Taking a self-study,          Learning with               Working and                Reading, listening,
                                                                                               watching, sharing,
           self-paced course         others on a course           learning together               connecting



                  LMS            +   blog      RSS
                                                           soc
                                                          bkmkg
                                                                       soc
                                                                      netwkg
                                                                                      Micro-
                                                                                       blog
                                                                                                  Collab-
                                                                                                  oration




(c) C4LPT, 2009
If you let individuals and 
                       course designers 
                    select their own tools, 
                    select their own tools
                     might this be far too 
                        overwhelming  g
                       for many users?




(c) C4LPT, 2009
Would the fact that personal 
                  Would the fact that personal
                   and organisational data is 
                     scattered all over the 
                   Internet, be a concern for 
                   data privacy and security


(c) C4LPT, 2009
What about if you
                      selected and supported
                    a specified number of tools
                              AND/OR
                  hosted them inside the firewall?
                  h    d h     i id h fi        ll?




(c) C4LPT, 2009
(3) What about a social media and collaboration platform that integrates 
         social media tools and provides a seamless interface, that can be used for 
              l          l                      l        f      h       b       f
                     both formal, informal learning and collaboration?


                         ORGANISATIONAL LEARNING

                            Formal                                          Informal

           Individual                    Group                      Group                    Individual
          Taking a self-study,
                g           y           Learning with
                                               g                    Working and
                                                                            g                 Reading, listening,
                                                                                              watching, sharing,
                                                                                                t hi      h i
           self-paced course         others on a course           learning together              connecting


          LMS
                                 SOCIAL MEDIA & COLLABORATION PLATFORM
                      (integrated suite : blogging, RSS, soc bookmarking, soc networking, micro-blogging, etc)




(c) C4LPT, 2009
People
                     p


(c) C4LPT, 2009
Whatever the 
                  platform or tools 
                  platform or tools
                    that are used 
                     to provide a 
                   social learning 
                      i ll     i
                     approach 
                       within an 
                       within an
                     organisation,  
                       learning 
                   professionals will 
                   need to consider 
                  the people
                  the people aspect.




(c) C4LPT, 2009
1 
       1 – SKILLS
    Many people are 
 natural, informal self‐
organised learners but 
others will need help to 
acquire a range of skills 
acquire a range of skills
 to manage their own 
   personal learning
           AND
 course designers will 
   need help to build 
   need help to build
 formal social learning 
solutions, facilitators to 
          ,
  deliver formal social 
  learning effectively.

(c) C4LPT, 2009
2 – COLLABORATIVE CULTURE
  Although many individuals work happily together,  sharing knowledge and 
resources, others will need help to learn and work collaboratively to learn and 
  work collaboratively  (both in formal learning groups and in other teams)
  work collaboratively (both in formal learning groups and in other teams).




(c) C4LPT, 2009
3 – MANAGEMENT 
             BUY‐IN
        Although some 
        Although some
    managers understand 
    the power of “social”, 
         p                ,
       others view it as 
       time‐wasting or 
     social NOT‐working,
           l          k
    so they will need help 
      to  appreciate the 
      to appreciate the
     value of a social and 
   collaborative approach 
                    pp
        to learning and 
             working.

(c) C4LPT, 2009
For more information about
                       For more information about
                              Social Learning
                         p       /            /
                  www.c4lpt.co.uk/socialmedia/about.html
                  The Centre for Learning & Performance 
                     Technologies provides a range of
                     Technologies provides a range of
                   Social Learning Consultancy Services
                      to help organisations with their
                          social learning initiatives
                       www.c4lpt.co.uk/socialmedia/




(c) C4LPT, 2009

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From E-Learning to Social Learning

  • 1. From E‐Learning to Social Learning Café Session, L&SG Conference, 9 June 2009 C fé S i L&SG C f 9J 2009 Jane Hart, Social Media & Learning Consultant Centre for Learning & Performance Technologies www c4lpt co uk
  • 2. For many years this was the model of learning. For many years this was the model of learning. (c) C4LPT, 2009
  • 3. Most e‐Learning simply automates simply automates that model. The only difference is   Th l diff i now learners don’t  need to be in the same  need to be in the same place at the same time. They can have access  They can have access to learning at any time,  yp any place (c) C4LPT, 2009
  • 4. However, although a lot of money is spent on creating engaging,  interactive, multimedia courseware,  one vital ingredient is missing:  other people  one vital ingredient is missing: other people So a blended approach  is often employed. But even face‐to‐face  events are often  delivered in a fairly  traditional way. (c) C4LPT, 2009
  • 5. Meanwhile, outside of the formal learning  Meanwhile outside of the formal learning environment (online courses, classroom,  workshops, etc)  individuals are learning in  p, ) g other ways – often without realising it ‐ whether it be by reading, listening  or watching  … (c) C4LPT, 2009
  • 6. … or simply by talking to one another. or simply by talking to one another. (c) C4LPT, 2009
  • 7. Only recently Only recently has this              informal learning  g been recognised as  important … and that it needs to  be supported within  an organisation. But how? (c) C4LPT, 2009
  • 8. In fact, the easy availability of  In fact the easy availability of new, social media tools has  meant that individuals are  already managing their own  personal (informal) learning    … that is they search for and that is they  for and  access all kinds of resources:  videos, podcasts, blogs, etc,  ,p , g, , whenever they need them,  they create their own resources and store them for easy  retrieval (c) C4LPT, 2009
  • 9. They also make  Th l k connections with like‐minded people  with like minded people with whom they can  communicate i t and  share ideas,  resources, experiences,  i and so on. (c) C4LPT, 2009
  • 10. And groups of  individuals are using  these new tools  to “self‐organise”  t “ lf i ” … to collaborate and  co‐create content and  co create content and generally  work and learn  together  (c) C4LPT, 2009
  • 11. Even within the traditional formal learning environment,  these new tools are being used by educators to ensure that formal learning is becoming more  participative, social and collaborative. participative social and collaborative (c) C4LPT, 2009
  • 12. To summarise, organisational learning takes place both  formally and informally AND individually and in groups formally and informally AND individually and in groups ORGANISATIONAL LEARNING Formal Informal e e Individual Group Group Individual x x t Taking a self-study, g self-paced course y Learning with g others on a course Working and g learning together Reading, listening, g g watching, sharing, t connecting (c) C4LPT, 2009
  • 13. It is also now accepted that  20% of learning in an organisation takes place formally 20% of learning in an organisation takes place formally and 80% takes place informally ORGANISATIONAL LEARNING 80% 20% Formal Informal Individual Group Group Individual Taking a self-study, g y Learning with g Working and g Reading, listening, watching, sharing, t hi h i self-paced course others on a course learning together connecting (c) C4LPT, 2009
  • 14. Most E‐Learning is traditionally and primarily focused on self‐paced formal learning; Social & Collaborative Learning spans both formal and informal learning Social & Collaborative Learning spans both formal and informal learning ORGANISATIONAL LEARNING Formal Informal Individual Group Group Individual Taking a self-study, g y Learning with g Working and g Reading, listening, watching, sharing, t hi h i self-paced course others on a course learning together connecting E-Learning Social & Collaborative Learning (c) C4LPT, 2009
  • 15. Today’s Learning & Development departments should therefore be both managing formal (social) learning and supporting informal (social) learning. ORGANISATIONAL LEARNING Formal Informal Individual Group Group Individual Taking a self-study, g y Learning with g Working and g Reading, listening, watching, sharing, t hi h i self-paced course others on a course learning together connecting E-Learning Social & Collaborative Learning Manage Support (c) C4LPT, 2009
  • 16. So, how does an  organisation do this technologically strategically pedagogically culturally and what implications does  this have for the L&D  this have for the L&D department? TECHNOLOGY and PEOPLE (c) C4LPT, 2009
  • 17. Technology gy (c) C4LPT, 2009
  • 18. Current LMS manage formal, non‐social, learning, so how can organisations  support formal and informal social learning? What are the options? support formal and informal social learning? What are the options? ORGANISATIONAL LEARNING Formal Informal Individual Group Group Individual Taking a self-study, g y Learning with g Working and g Reading, listening, g g self-paced course others on a course learning together watching, sharing, connecting LMS (c) C4LPT, 2009
  • 19. (1) LMS 2.0  (ie LMS + social media) is the next generation of LMS.   (1) LMS 2 0 (ie LMS + social media) is the next generation of LMS ORGANISATIONAL LEARNING Formal Informal Individual Group Group Individual Taking a self-study, g y Learning with g Working and g Reading, listening, g g self-paced course others on a course learning together watching, sharing, connecting LMS LMS 2.0 (c) C4LPT, 2009
  • 20. (2) What about making (more) use of the very many, free, social media tools? Individuals could use what they like for their own informal learning l l h h lk f h f ll and course designers can incorporate them into formal courses. ORGANISATIONAL LEARNING Formal Informal Individual Group Group Individual Taking a self-study, Learning with Working and Reading, listening, watching, sharing, self-paced course others on a course learning together connecting LMS + blog RSS soc bkmkg soc netwkg Micro- blog Collab- oration (c) C4LPT, 2009
  • 21. If you let individuals and  course designers  select their own tools,  select their own tools might this be far too  overwhelming g for many users? (c) C4LPT, 2009
  • 22. Would the fact that personal  Would the fact that personal and organisational data is  scattered all over the  Internet, be a concern for  data privacy and security (c) C4LPT, 2009
  • 23. What about if you selected and supported a specified number of tools AND/OR hosted them inside the firewall? h d h i id h fi ll? (c) C4LPT, 2009
  • 24. (3) What about a social media and collaboration platform that integrates  social media tools and provides a seamless interface, that can be used for  l l l f h b f both formal, informal learning and collaboration? ORGANISATIONAL LEARNING Formal Informal Individual Group Group Individual Taking a self-study, g y Learning with g Working and g Reading, listening, watching, sharing, t hi h i self-paced course others on a course learning together connecting LMS SOCIAL MEDIA & COLLABORATION PLATFORM (integrated suite : blogging, RSS, soc bookmarking, soc networking, micro-blogging, etc) (c) C4LPT, 2009
  • 25. People p (c) C4LPT, 2009
  • 26. Whatever the  platform or tools  platform or tools that are used  to provide a  social learning  i ll i approach  within an  within an organisation,   learning  professionals will  need to consider  the people the people aspect. (c) C4LPT, 2009
  • 27. 1 – SKILLS Many people are  natural, informal self‐ organised learners but  others will need help to  acquire a range of skills  acquire a range of skills to manage their own  personal learning AND course designers will  need help to build  need help to build formal social learning  solutions, facilitators to  , deliver formal social  learning effectively. (c) C4LPT, 2009
  • 28. 2 – COLLABORATIVE CULTURE Although many individuals work happily together,  sharing knowledge and  resources, others will need help to learn and work collaboratively to learn and  work collaboratively  (both in formal learning groups and in other teams) work collaboratively (both in formal learning groups and in other teams). (c) C4LPT, 2009
  • 29. 3 – MANAGEMENT  BUY‐IN Although some  Although some managers understand  the power of “social”,  p , others view it as  time‐wasting or  social NOT‐working, l k so they will need help  to  appreciate the  to appreciate the value of a social and  collaborative approach  pp to learning and  working. (c) C4LPT, 2009
  • 30. For more information about For more information about Social Learning p / / www.c4lpt.co.uk/socialmedia/about.html The Centre for Learning & Performance  Technologies provides a range of Technologies provides a range of Social Learning Consultancy Services to help organisations with their social learning initiatives www.c4lpt.co.uk/socialmedia/ (c) C4LPT, 2009