The document discusses the shift from a traditional "command and control" approach to learning and development to an "encourage and engage" approach that better supports today's "smart workers". It outlines 8 key features of how smart workers learn today using social media and informal learning. For each feature, it compares the traditional command and control mindset to a new mindset that encourages autonomy, shares knowledge, values informal learning, and helps workers access solutions immediately rather than requiring formal training.

1. From Command & Control to Encourage & Engage:
A New Mindset and Approach for Learning Leaders.
DevLearn 2011
Las Vegas, USA
Jane Hart
C4LPT & ITA

2. C4LPT, 2011 2

3. “Today already 47% of business technology users
at North American and European companies report
using one or more website(s) to do parts of their jobs
that are not sanctioned by their IT department.
We expect this number to grow to close to 60%
in 2011 as frustrated workers work around
IT to self-provision technology”
How democratization of technology empowers employees, Forrester, 2011
C4LPT, 2011 3

4. “between one-third and two-thirds of your
employees are meeting their needs
by working around you”
Jensen & Klein, Blind Spots, CLO Magazine, April 2011
C4LPT, 2011 4

5. C4LPT, 2011 5

6. Smart Workers
C4LPT, 2011 6

7. 8 key features
how the Smart Worker
uses social media to
work and learn
today
…and what this
means for L&D
C4LPT, 2011 7

8. 1 - The Smart Worker :
recognises she learns
continuously as she does
her job
“today’s work environment doesn’t
tolerate learners stepping out of their
workflow to learn unless it is absolutely
vital to do so”
Gottfredson, 2011
C4LPT, 2011 8

9. 1 - The Smart Worker : recognises she learns
continuously as she does her job
Command & Control Encourage & Engage
• Learning only takes place in a • We value informal learning and
classroom or in a course want to support people learning
delivered from our LMS, continuously – in the workflow.
where we monitor and track it. • Integrate learning in the
• Any learning that takes place workflow so as to
outside training is not of any • Use same tools for learning and
interest to us working
C4LPT, 2011 9

10. 2 - The Smart Worker :
wants immediate access
to solutions to his
performance problems
“People don’t want to study a
problem they want to solve it.”
C4LPT, 2011 10

11. 2 - The Smart Worker : wants immediate access to
solutions to his performance problems
Command & Control Encourage & Engage
• Performance problems can • We create more performance
only be solved by training aids (in diff formats: PDfs,
solutions. screencasts, etc) than courses
• The only valid solutions are • We realise we can’t create
those created/delivered by everything people need and
L&D. don’t reinvent the wheel – so
• We ban access to social media we help people find useful,
resources - just to make sure. trustworthy resources on the
Social Web
C4LPT, 2011 11

12. 3 - The Smart Worker :
is happy to share what
she knows
C4LPT, 2011 12

13. 3 - The Smart Worker : is happy to share what
she knows
Command & Control Encourage & Engage
• The only valid solutions to • We can’t possibly create
performance problems are everything people need to do
those created/delivered by their jobs
L&D • Let’s tap into this growing
• We can’t let people create phenomenon of sharing
content, it might include • We will help/provide the.
incorrect information or they platform to enable/support
might abuse the system this
• Content is moderated by the
group – not us.
C4LPT, 2011 13

14. 4 - The Smart Worker :
relies on a trusted
network of friends and
colleagues
C4LPT, 2011 14

15. 4 - The Smart Worker : relies on a trusted network
of friends and colleagues
Command & Control Encourage & Engage
• Public social networking sites • We will help people to build
have no value, they are time- external Personal Knowledge
wasters, so are banned Networks on social networking
sites.
• We will set up an internal • We will help groups and teams
social network so that we can set up internal spaces so that
track all the discussions taking they can support one another
place and make sure people
are contributing the right stuff
& learning from it.
C4LPT, 2011 15

16. 5 - The Smart Worker :
learns best with and from others
C4LPT, 2011 16

17. 5 - The Smart Worker : learns best with and from
others
Command & Control Encourage & Engage
• We will add “social” to the • We cannot force/enforce social;
blend. we can only help to provide a
• We will implement a social framework for conversations
LMS where we can ensure and discussions to take place
everyone contributes and • Social learning doesn’t just take
make sure everyone is learning place in formal courses, so we
on courses. encourage anyone to set up
• Trainers (only) can create online social learning
social learning communities. communities on our collab
platform.
C4LPT, 2011 17

18. 6 - The Smart Worker : keeps up to date
with his industry and profession
C4LPT, 2011 18

19. 6 - The Smart Worker : keeps up to date with his
industry and profession
Command & Control Encourage & Engage
• Only CPD programmes are • We will help people with their
valid. Personal Knowledge
• We will allow people to attend Management (PKM): to find
one professional conference a blogs and other resources, as
year. We may pay for industry well as set up filters to deal with
magazines. information overload, etc
• All internal communications • We encourage the curation of
will come from us. content for dissemination
• We encourage sharing of
knowledge in other ways.
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20. 7 - The Smart Worker :
constantly strives to
improve her productivity
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21. 7 - The Smart Worker : constantly strives to
improve her productivity
Command & Control Encourage & Engage
• Only network systems, tools • We encourage the use of
and devices are to be used. personal tools and devices
• We train people how to use • We help with workflow audits to
these systems effectively and identify new tools and devices
efficiently. that will aid productivity
• When faced with a perceived
“training problem” we take a
performance consulting
approach – and look at
processes.
C4LPT, 2011 21

22. 8 - The Smart Worker :
thrives on autonomy
"Human beings have an innate
drive to be autonomous, self-
determined and connected to
one another.
The opposite of autonomy is
control. And since they sit at
different poles of the
behavioural compass, they
point us to different
destinations. Control leads to
compliance; autonomy leads to
engagement
A sense of autonomy has a
powerful effect on individual
performance and attitude.“
C4LPT, 2011 22

23. 8 - The Smart Worker : thrives on autonomy
Command & Control Encourage & Enable
• No way! We can’t let people • Learning is a means to an end.
be in charge of their own The end is performance.
learning; how do we know • What matters is can they do
they are learning the right their job - or do it better.
things.
• If they are self-reliant, we just
• People need to be trained to let them get on with it and help
do their jobs, and we need to them if/when they need it.
keep track of it to make sure it
• We need to help others to
is happening.
become more self-reliant too.
C4LPT, 2011 23

24. Find out more here
www.NewWorkplaceLearning.com