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The	
  Next	
  Genera,on	
  of	
  Learning	
  Prac,ces	
  
	
  in	
  the	
  Age	
  of	
  Knowledge	
  Sharing	
  &	
  Collabora,on	
  
	
  Jane Hart
LSG Webinar, 6 March 2014
LSG Webinar: Next generation learning practices in the age of knowledge sharing and collaboration
:	
  

Agenda	


• 
• 
• 
• 
• 

how	
  the	
  way	
  we	
  learn	
  at	
  work	
  is	
  changing	
  
the	
  importance	
  of	
  the	
  enterprise	
  social	
  networks	
  	
  
the	
  new	
  workplace	
  learning	
  prac,ces	
  that	
  are	
  evolving	
  
the	
  new	
  roles	
  for	
  the	
  workplace	
  learning	
  professional	
  
the	
  importance	
  of	
  “walking	
  the	
  social	
  talk”	
  
[Q1]	
  
How	
  is	
  	
  
the	
  Web	
  
changing	
  	
  
the	
  way	
  
YOU	
  learn?	
  

4	
  
We are using the Web to …	

	

participate in wider educational opportunities
We are using the Social Web to build a professional
network of trusted friends and colleagues - aka PLN
(Personal Learning Network)	


6	
  
ask and answer questions of each other	

	

exchange resources, ideas and
experiences	

	

brainstorm and solve problems together	

	

keep up to date with what our
colleagues are doing	

	

learn from each other – often without
even realising it	

7	
  
“Knowledgeable networkers are very
good at what they do, and at the same
time, do not pretend to know it all. 	

	

… they KNOW A LOT OF
PEOPLE and HAVE A LOT OF
INFORMATION SOURCES.”	

	


It’s the end of an era – enter the knowledgeable networker
Ken Perlman, Forbes, 13 February 2013
“We learned that individual
expertise did not distinguish
people as high performers. What
distinguished high performers
were larger and more diversified
personal networks.”
“25% of doctors use social
media daily to scan or explore
new medical information.	

	

Social media never will
replace traditional means of
research and learning … it’s
an additional — and valuable
— channel that can add to a
physician’s knowledge base.”	

	

Journal of Medical Internet
Research	


10	
  
We are using the Social Web to ..	

	

“learn the new” and to keep up 
to date with their industry and
profession	


11	
  
“entrepreneurial	
  learning”	
  

“in this new world of flows, participating in
these knowledge flows is an active sport”	

Cultivating the entrepreneurial learner in the 21st century,
John Seely Brown, DML Conference, 1 March 2012
This is why there is
growing frustration with 
current e-learning	


“knowledge dumps tarted
up with trivial interactions”
Clark Quinn	


13	
  
As a result some
employees are now
paying their children
to take their 
e-learning for them.
The social learning revolution is … 	

workplace	

	

	


… that we now have the tools to make it an even more powerful experience, 
and it has changed the way many prefer to learn;	

individuals now have the tools to solve their own learning and performance problems
15	
  
and are bypassing IT and LD to do so
The	
  Next	
  Genera,on	
  of	
  Workplace	
  Learning	
  Prac,ces	
  
in	
  the	
  Age	
  of	
  Knowledge	
  Sharing	
  and	
  Collabora,on	
  
©	
  C4LPT	
  

Training/	
  
	
  e-­‐Learning	
  	
  

Professional	
  	
  
Learning	
  

knowledge	
  
transfer	
  

knowledge	
  	
  
acquisi,on	
  

structured	
  
directed	
  

un/structured	
  
self-­‐directed	
  

LD	
  manages	
  

LD	
  encourages	
  

In	
  a	
  learning	
  pla[orm	
  
(LMS)	
  

On	
  the	
  Social	
  Web	
  
“Personal Knowledge
Management is 
a set of processes 
individually constructed, 
to help each of us 
make sense of the world and
work more effectively.”	
  

Harold Jarche

Principal, Jarche Consulting
filter
synthesise	


what
how
with whom	


PKM 
is our part of
the 	

social learning 
contract
New enterprise social networking (ESN) tools are emerging
Ac,vity	
  stream	
  
Real-­‐,me	
  updates	
  
Member	
  commen,ng	
  
Threaded	
  discussions	
  

20	
  
We can’t automatically make employees
interact in deep and sustainable ways simply by
hitting the on button, creating a Facebook page,
launching internal social communication or realtime performance feedback platforms and
replacing e-mail addresses with hash tags any
more than we could generate long-term
shareholder value by slapping an “e” in front of
our business name.	

	

We can’t order an employee to have a great
idea or mandate rich, creative collaborations
any more than we can order a doctor to
become more humane or a teacher to be more
inspirational in the classroom.”	

The Top Ten ways to become truly social,	

Dov Seidman, Forbes, 24 February 2012
“You	
  can’t	
  train	
  people	
  to	
  
be	
  social	
  –	
  	
  
only	
  show	
  them	
  what	
  it	
  is	
  
like	
  to	
  be	
  be	
  social.”	
  	
  
	
  
Jane	
  Hart	
  
Founder,	
  C4LPT	
  

22	
  
The	
  Next	
  Genera,on	
  of	
  Workplace	
  Learning	
  Prac,ces	
  
in	
  the	
  Age	
  of	
  Knowledge	
  Sharing	
  and	
  Collabora,on	
  
©	
  C4LPT	
  

Training/	
  
	
  e-­‐Learning	
  	
  

Workforce	
  
Collabora,on	
  

Professional	
  	
  
Learning	
  

knowledge	
  
transfer	
  

knowledge	
  	
  
sharing	
  

knowledge	
  	
  
acquisi,on	
  

structured	
  
directed	
  

unstructured	
  
self-­‐directed	
  

un/structured	
  
self-­‐directed	
  

LD	
  manages	
  

LD	
  supports	
  

LD	
  encourages	
  

In	
  a	
  learning	
  pla[orm	
  
(LMS)	
  

In	
  the	
  enterprise	
  social	
  network	
  (ESN)/	
  	
  
enterprise	
  collabora,on	
  pla[orm	
  

Q2 : How are you helping work teams and groups 
work and learn together?	


On	
  the	
  Social	
  Web	
  
We can help teams to work  learn together,  share
their knowledge  experiences in the flow of wok.
© C4LPT, 2013
24	
  
We can help teams collaborate purposefully and
productively

© C4LPT, 2013

25	
  
We can help teams support their own performance problems
The	
  Next	
  Genera,on	
  of	
  Workplace	
  Learning	
  Prac,ces	
  
in	
  the	
  Age	
  of	
  Knowledge	
  Sharing	
  and	
  Collabora,on	
  
©	
  C4LPT	
  

Training/	
  
	
  e-­‐Learning	
  	
  

Workforce	
  
Collabora,on	
  

Professional	
  	
  
Learning	
  

knowledge	
  
transfer	
  

knowledge	
  	
  
sharing	
  

knowledge	
  	
  
acquisi,on	
  

structured	
  
directed	
  

unstructured	
  
self-­‐directed	
  

un/structured	
  
self-­‐directed	
  

LD	
  manages	
  

LD	
  supports	
  

LD	
  encourages	
  

In	
  a	
  learning	
  pla[orm	
  
(LMS)	
  

In	
  the	
  enterprise	
  social	
  network	
  (ESN)/	
  	
  
enterprise	
  collabora,on	
  pla[orm	
  

	


On	
  the	
  Social	
  Web	
  
The	
  Next	
  Genera,on	
  of	
  Workplace	
  Learning	
  Prac,ces	
  
in	
  the	
  Age	
  of	
  Knowledge	
  Sharing	
  and	
  Collabora,on	
  
©	
  C4LPT	
  

Training/	
  
	
  e-­‐Learning	
  	
  

Connected	
  
Learning	
  

Workplace	
  
Collabora,on	
  

Professional	
  	
  
Learning	
  

knowledge	
  
transfer	
  

knowledge	
  	
  
co-­‐crea,on	
  

knowledge	
  	
  
sharing	
  

knowledge	
  	
  
acquisi,on	
  

structured	
  
directed	
  

semi-­‐structured	
  
semi-­‐directed	
  

unstructured	
  
self-­‐directed	
  

un/structured	
  
self-­‐directed	
  

LD	
  manages	
  

LD	
  scaffolds	
  

LD	
  supports	
  

LD	
  advises	
  

In	
  a	
  learning	
  pla[orm	
  
(LMS)	
  

In	
  the	
  enterprise	
  social	
  network	
  (ESN)/	
  	
  
enterprise	
  collabora,on	
  pla[orm	
  

On	
  the	
  Social	
  Web	
  
5 principles of Connected Learning	


1	
  –	
  scaffolding	
  	
  (semi-­‐structured)	
  
	
  
2	
  -­‐	
  self-­‐governance	
  (semi-­‐directed)	
  
	
  
3	
  -­‐	
  social	
  as	
  focus	
  
	
  
4	
  -­‐	
  content	
  as	
  support	
  
	
  
5	
  -­‐	
  performance-­‐oriented	
  
Examples of 
Connected Learning	

	

Learning communities
Online social workshops 	

Backchannel learning	

Learning flows	

Social mentoring	

Social onboarding
Social onboarding

[Q3] Do you use
social onboarding?

get to know co-workers
and company culture
ask  answer questions
access resources
AND start contributing
from the outset
31	
  
The	
  Learning	
  Flow	
  
A	
  Learning	
  Flow	
  is	
  a	
  con,nuous	
  steady	
  stream	
  of	
  social	
  micro-­‐learning	
  ac,vi,es	
  

Professional	
  	
  
Learning	
  
Training/	
  
	
  e-­‐Learning	
  	
  
Tradi,onal	
  Course	
  

Connected	
  
Learning	
  
Learning	
  Flow	
  

Workplace	
  
Collabora,on	
  
Ac,vity	
  streams	
  
Example	
  of	
  a	
  
	
  Learning	
  Flow	
  
	
  

Find out more at	

	

www.TheLearningFlow.com
Walk the Social Talk	

	

	

	

“A Social Learning Practitioner is a learning
professional who encourages, enables and supports
knowledge sharing and collaboration across the
organisation – not just in training. 	

	

He/she is a role model, leading the way by showing
the business what it is to be social, and modelling the
new knowledge sharing and collaboration behaviours
that are required for the business to operate
effectively in the modern world.”	

	
  
connectedworkplace.co.uk/slpp/
To purchase 	

a copy of the Handbook	

	

	

	

	

C4LPT.co.uk/
social-learninghandbook-2014/ 	


36	
  

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LSG Webinar: Next generation learning practices in the age of knowledge sharing and collaboration

  • 1. The  Next  Genera,on  of  Learning  Prac,ces    in  the  Age  of  Knowledge  Sharing  &  Collabora,on    Jane Hart LSG Webinar, 6 March 2014
  • 3. :   Agenda •  •  •  •  •  how  the  way  we  learn  at  work  is  changing   the  importance  of  the  enterprise  social  networks     the  new  workplace  learning  prac,ces  that  are  evolving   the  new  roles  for  the  workplace  learning  professional   the  importance  of  “walking  the  social  talk”  
  • 4. [Q1]   How  is     the  Web   changing     the  way   YOU  learn?   4  
  • 5. We are using the Web to … participate in wider educational opportunities
  • 6. We are using the Social Web to build a professional network of trusted friends and colleagues - aka PLN (Personal Learning Network) 6  
  • 7. ask and answer questions of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what our colleagues are doing learn from each other – often without even realising it 7  
  • 8. “Knowledgeable networkers are very good at what they do, and at the same time, do not pretend to know it all. … they KNOW A LOT OF PEOPLE and HAVE A LOT OF INFORMATION SOURCES.” It’s the end of an era – enter the knowledgeable networker Ken Perlman, Forbes, 13 February 2013
  • 9. “We learned that individual expertise did not distinguish people as high performers. What distinguished high performers were larger and more diversified personal networks.”
  • 10. “25% of doctors use social media daily to scan or explore new medical information. Social media never will replace traditional means of research and learning … it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 10  
  • 11. We are using the Social Web to .. “learn the new” and to keep up to date with their industry and profession 11  
  • 12. “entrepreneurial  learning”   “in this new world of flows, participating in these knowledge flows is an active sport” Cultivating the entrepreneurial learner in the 21st century, John Seely Brown, DML Conference, 1 March 2012
  • 13. This is why there is growing frustration with current e-learning “knowledge dumps tarted up with trivial interactions” Clark Quinn 13  
  • 14. As a result some employees are now paying their children to take their e-learning for them.
  • 15. The social learning revolution is … workplace … that we now have the tools to make it an even more powerful experience, and it has changed the way many prefer to learn; individuals now have the tools to solve their own learning and performance problems 15   and are bypassing IT and LD to do so
  • 16. The  Next  Genera,on  of  Workplace  Learning  Prac,ces   in  the  Age  of  Knowledge  Sharing  and  Collabora,on   ©  C4LPT   Training/    e-­‐Learning     Professional     Learning   knowledge   transfer   knowledge     acquisi,on   structured   directed   un/structured   self-­‐directed   LD  manages   LD  encourages   In  a  learning  pla[orm   (LMS)   On  the  Social  Web  
  • 17. “Personal Knowledge Management is a set of processes individually constructed, to help each of us make sense of the world and work more effectively.”   Harold Jarche Principal, Jarche Consulting
  • 18. filter synthesise what how with whom PKM is our part of the social learning contract
  • 19. New enterprise social networking (ESN) tools are emerging
  • 20. Ac,vity  stream   Real-­‐,me  updates   Member  commen,ng   Threaded  discussions   20  
  • 21. We can’t automatically make employees interact in deep and sustainable ways simply by hitting the on button, creating a Facebook page, launching internal social communication or realtime performance feedback platforms and replacing e-mail addresses with hash tags any more than we could generate long-term shareholder value by slapping an “e” in front of our business name. We can’t order an employee to have a great idea or mandate rich, creative collaborations any more than we can order a doctor to become more humane or a teacher to be more inspirational in the classroom.” The Top Ten ways to become truly social, Dov Seidman, Forbes, 24 February 2012
  • 22. “You  can’t  train  people  to   be  social  –     only  show  them  what  it  is   like  to  be  be  social.”       Jane  Hart   Founder,  C4LPT   22  
  • 23. The  Next  Genera,on  of  Workplace  Learning  Prac,ces   in  the  Age  of  Knowledge  Sharing  and  Collabora,on   ©  C4LPT   Training/    e-­‐Learning     Workforce   Collabora,on   Professional     Learning   knowledge   transfer   knowledge     sharing   knowledge     acquisi,on   structured   directed   unstructured   self-­‐directed   un/structured   self-­‐directed   LD  manages   LD  supports   LD  encourages   In  a  learning  pla[orm   (LMS)   In  the  enterprise  social  network  (ESN)/     enterprise  collabora,on  pla[orm   Q2 : How are you helping work teams and groups work and learn together? On  the  Social  Web  
  • 24. We can help teams to work learn together, share their knowledge experiences in the flow of wok. © C4LPT, 2013 24  
  • 25. We can help teams collaborate purposefully and productively © C4LPT, 2013 25  
  • 26. We can help teams support their own performance problems
  • 27. The  Next  Genera,on  of  Workplace  Learning  Prac,ces   in  the  Age  of  Knowledge  Sharing  and  Collabora,on   ©  C4LPT   Training/    e-­‐Learning     Workforce   Collabora,on   Professional     Learning   knowledge   transfer   knowledge     sharing   knowledge     acquisi,on   structured   directed   unstructured   self-­‐directed   un/structured   self-­‐directed   LD  manages   LD  supports   LD  encourages   In  a  learning  pla[orm   (LMS)   In  the  enterprise  social  network  (ESN)/     enterprise  collabora,on  pla[orm   On  the  Social  Web  
  • 28. The  Next  Genera,on  of  Workplace  Learning  Prac,ces   in  the  Age  of  Knowledge  Sharing  and  Collabora,on   ©  C4LPT   Training/    e-­‐Learning     Connected   Learning   Workplace   Collabora,on   Professional     Learning   knowledge   transfer   knowledge     co-­‐crea,on   knowledge     sharing   knowledge     acquisi,on   structured   directed   semi-­‐structured   semi-­‐directed   unstructured   self-­‐directed   un/structured   self-­‐directed   LD  manages   LD  scaffolds   LD  supports   LD  advises   In  a  learning  pla[orm   (LMS)   In  the  enterprise  social  network  (ESN)/     enterprise  collabora,on  pla[orm   On  the  Social  Web  
  • 29. 5 principles of Connected Learning 1  –  scaffolding    (semi-­‐structured)     2  -­‐  self-­‐governance  (semi-­‐directed)     3  -­‐  social  as  focus     4  -­‐  content  as  support     5  -­‐  performance-­‐oriented  
  • 30. Examples of Connected Learning Learning communities Online social workshops Backchannel learning Learning flows Social mentoring Social onboarding
  • 31. Social onboarding [Q3] Do you use social onboarding? get to know co-workers and company culture ask answer questions access resources AND start contributing from the outset 31  
  • 32. The  Learning  Flow   A  Learning  Flow  is  a  con,nuous  steady  stream  of  social  micro-­‐learning  ac,vi,es   Professional     Learning   Training/    e-­‐Learning     Tradi,onal  Course   Connected   Learning   Learning  Flow   Workplace   Collabora,on   Ac,vity  streams  
  • 33. Example  of  a    Learning  Flow     Find out more at www.TheLearningFlow.com
  • 34. Walk the Social Talk “A Social Learning Practitioner is a learning professional who encourages, enables and supports knowledge sharing and collaboration across the organisation – not just in training. He/she is a role model, leading the way by showing the business what it is to be social, and modelling the new knowledge sharing and collaboration behaviours that are required for the business to operate effectively in the modern world.”  
  • 36. To purchase a copy of the Handbook C4LPT.co.uk/ social-learninghandbook-2014/ 36