(c) C4LPT, 2016


Learning in the Modern Workplace
Jane Hart

Centre for Learning & Performance Technologies
Innovation in Learning & Learning Technology
Keynote, Learn4Dev Annual Meeting - UNFAO, Rome, Italy
16 June 2016
(c) C4LPT, 2016
@C4LPT
www.JaneHart.com
www.C4LPT.co.uk
www.ModernWorkplaceLearning.com
(c) C4LPT, 2016 3
Innovation in Workplace Learning
comes from a new mindset
It’s not about the technology!
It’s all about the technology!
(c) C4LPT, 2016
Learning is changing!
(c) C4LPT, 2016
People are building a trusted network of colleagues

(personal learning network or pln)
(c) C4LPT, 2016
People are participating in online communities:

learning communities and communities of practice
(c) C4LPT, 2016
People are using mobile devices to access the Web

and communicate with one another
(c) C4LPT, 2016
People are using online tools and services

to solve their performance problems
(c) C4LPT, 2016
People are keeping up to date with their 

industry and profession through knowledge flows
(c) C4LPT, 2016
People are participating in conferences 

and networking events

- both in person and in backchannels
(c) C4LPT, 2016
People are using a variety of instructional and
informational resources for their own self-improvement
(c) C4LPT, 2016 13
People are using a variety of social tools

to power their own team sharing and learning
(c) C4LPT, 2016
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
Modern Workplace Learning:

The Individual’s Perspective
(c) C4LPT, 2016 15
(c) C4LPT, 2016 16
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
in short bursts
on demand
on mobile devices
social
continuous
autonomous
What does Modern Workplace Learning

mean for L&D departments?
Organise

Learning Initiatives
Support

Everyday Learning Promote

Professional

Learning
Organize Learning Initiatives
(c) C4LPT, 2016 17
in short bursts
on demand
on mobile devices
social
continuous
autonomous
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
(c) C4LPT, 2016 18
create short pieces of content …
in short bursts
(c) C4LPT, 2016 19
… using appealing formats
(c) C4LPT, 2016 20
make available on demand - for performance support
in short bursts
on demand
(c) C4LPT, 2016 21
curate from the Web 

to offer wider learning opportunities
(c) C4LPT, 2016 22
run learning campaigns
(c) C4LPT, 2016
make available for all devices
on mobile devices
(c) C4LPT, 2016 24
encourage employee-generated content
on mobile devices
social
(c) C4LPT, 2016 25
help people find the people 

who they can call upon for advice
social
on demand
(c) C4LPT, 2016
organise networking events
social
Support Everyday Learning
(c) C4LPT, 2016 27
in short bursts
on demand
on mobile devices
social
continuous
autonomous
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
(c) C4LPT, 2016 28
help to build social teams and communities of practice
social
autonomous
continuous
(c) C4LPT, 2016 29
offer guided social learning experiences
5	GSLE	principles	
Focus	on	performance	
outcomes
Design	social	activities
Promote	self-governance
Guide	the	learning	journey
Set	and	manage	expectations
social
(c) C4LPT, 2016
help teams to solve problems collaboratively
social
(c) C4LPT, 2016 31
encourage individuals to take time to reflect
“We don’t learn from experience; we learn from reflecting on experience”

John Dewy
autonomous
Promote Professional Learning
(c) C4LPT, 2016 32
in short bursts
on demand
on mobile devices
social
continuous
autonomous
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
(c) C4LPT, 2016 33
support individual learning plans (ILPs)
Goals
Actions
Resources
Evidence
continuous
autonomous
(c) C4LPT, 2016 34
build modern learning skills
continuous
autonomous
Seek
Sense
Share
Continuous flow of
information from:


diverse network

of connections

(Twitter, LinkedIn,

Facebook, Google+,
and communities)
content sources

(blogs, news feeds)
filter

validate
reflect
connect

the dots
how can you add
value?
share with whom?

share where?
public?
internal networks
and communities?
working/learning
out loud35
Personal

Knowledge

Mastery
(c) C4LPT, 2016 36
offer a learning concierge service
(c) C4LPT, 2016
Daily	work
Reflecting	on	daily	experiences
Company	resources
Company	documents.	Reports
Job	aids.	How-To	Guides	
Company-organisedtraining
Classroom	training.	E-Learning
©	C4LPT,	2016
The	Individual’s	 Perspective
Work	teams	and	groups
Conversations.	Meetings
Answering	each	others	questions
Sharing	of	resources
Sharing	of	knowledge/experiences
Collaborative	problem	solving
External	resources
(digital	&	non-digital)
Books.	Magazines.	Journals
Blogs.	Articles.	
Videos.	Animation.	Podcasts.
Professional	Learning	
Network	(PLN)
Interactions	with	trusted	
connections	on	social	networks,	e.g.	
Twitter	Facebook	LinkedIn	Google+
Online	communities
Participation	in	external	
online	groups	
Self-organised external	courses
online	(e.g.	MOOCs) or	in	person
Events
Conferences.		Backchannels
.	Webinars.	Networking	Events
Manager
Coaching.	Feedback.	Guidance
Stretch	assignments
Modern Workplace Learning =

supporting all the ways individuals learn at work

Learning in the Modern Workplace

  • 1.
    (c) C4LPT, 2016 
 Learningin the Modern Workplace Jane Hart
 Centre for Learning & Performance Technologies Innovation in Learning & Learning Technology Keynote, Learn4Dev Annual Meeting - UNFAO, Rome, Italy 16 June 2016
  • 2.
  • 3.
    (c) C4LPT, 20163 Innovation in Workplace Learning comes from a new mindset It’s not about the technology! It’s all about the technology!
  • 4.
  • 6.
    (c) C4LPT, 2016 Peopleare building a trusted network of colleagues
 (personal learning network or pln)
  • 7.
    (c) C4LPT, 2016 Peopleare participating in online communities:
 learning communities and communities of practice
  • 8.
    (c) C4LPT, 2016 Peopleare using mobile devices to access the Web
 and communicate with one another
  • 9.
    (c) C4LPT, 2016 Peopleare using online tools and services
 to solve their performance problems
  • 10.
    (c) C4LPT, 2016 Peopleare keeping up to date with their 
 industry and profession through knowledge flows
  • 11.
    (c) C4LPT, 2016 Peopleare participating in conferences 
 and networking events
 - both in person and in backchannels
  • 12.
    (c) C4LPT, 2016 Peopleare using a variety of instructional and informational resources for their own self-improvement
  • 13.
    (c) C4LPT, 201613 People are using a variety of social tools
 to power their own team sharing and learning
  • 14.
    (c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments Modern Workplace Learning:
 The Individual’s Perspective
  • 15.
  • 16.
    (c) C4LPT, 201616 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments in short bursts on demand on mobile devices social continuous autonomous What does Modern Workplace Learning
 mean for L&D departments? Organise
 Learning Initiatives Support
 Everyday Learning Promote
 Professional
 Learning
  • 17.
    Organize Learning Initiatives (c)C4LPT, 2016 17 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
  • 18.
    (c) C4LPT, 201618 create short pieces of content … in short bursts
  • 19.
    (c) C4LPT, 201619 … using appealing formats
  • 20.
    (c) C4LPT, 201620 make available on demand - for performance support in short bursts on demand
  • 21.
    (c) C4LPT, 201621 curate from the Web 
 to offer wider learning opportunities
  • 22.
    (c) C4LPT, 201622 run learning campaigns
  • 23.
    (c) C4LPT, 2016 makeavailable for all devices on mobile devices
  • 24.
    (c) C4LPT, 201624 encourage employee-generated content on mobile devices social
  • 25.
    (c) C4LPT, 201625 help people find the people 
 who they can call upon for advice social on demand
  • 26.
    (c) C4LPT, 2016 organisenetworking events social
  • 27.
    Support Everyday Learning (c)C4LPT, 2016 27 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
  • 28.
    (c) C4LPT, 201628 help to build social teams and communities of practice social autonomous continuous
  • 29.
    (c) C4LPT, 201629 offer guided social learning experiences 5 GSLE principles Focus on performance outcomes Design social activities Promote self-governance Guide the learning journey Set and manage expectations social
  • 30.
    (c) C4LPT, 2016 helpteams to solve problems collaboratively social
  • 31.
    (c) C4LPT, 201631 encourage individuals to take time to reflect “We don’t learn from experience; we learn from reflecting on experience”
 John Dewy autonomous
  • 32.
    Promote Professional Learning (c)C4LPT, 2016 32 in short bursts on demand on mobile devices social continuous autonomous Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments
  • 33.
    (c) C4LPT, 201633 support individual learning plans (ILPs) Goals Actions Resources Evidence continuous autonomous
  • 34.
    (c) C4LPT, 201634 build modern learning skills continuous autonomous
  • 35.
    Seek Sense Share Continuous flow of informationfrom: 
 diverse network
 of connections
 (Twitter, LinkedIn,
 Facebook, Google+, and communities) content sources
 (blogs, news feeds) filter
 validate reflect connect
 the dots how can you add value? share with whom?
 share where? public? internal networks and communities? working/learning out loud35 Personal
 Knowledge
 Mastery
  • 36.
    (c) C4LPT, 201636 offer a learning concierge service
  • 37.
    (c) C4LPT, 2016 Daily work Reflecting on daily experiences Company resources Company documents. Reports Job aids. How-To Guides Company-organisedtraining Classroom training. E-Learning © C4LPT, 2016 The Individual’s Perspective Work teams and groups Conversations. Meetings Answering each others questions Sharing of resources Sharing of knowledge/experiences Collaborative problem solving External resources (digital & non-digital) Books. Magazines. Journals Blogs. Articles. Videos. Animation. Podcasts. Professional Learning Network (PLN) Interactions with trusted connections on social networks, e.g. Twitter Facebook LinkedIn Google+ Online communities Participation in external online groups Self-organised external courses online (e.g. MOOCs) or in person Events Conferences. Backchannels . Webinars. Networking Events Manager Coaching. Feedback. Guidance Stretch assignments Modern Workplace Learning =
 supporting all the ways individuals learn at work