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Social Learning
in the Workplace
Jane Hart
PACT Meeting, 13 February 20151
(c) C4LPT, 2015
@C4LPT
C4LPT.co.uk
ModernWorkplaceLearning.com
What is social learning?
What social learning takes
place in the workplace?
How can L&D can support
social learning?
What this means for you?
3
Question:

What do you understand 

by the term
“social learning”
#MBE_PACT
4
5
6
7
Does social media + learning = social learning ???
8
Social media can make learning 

a more powerful experience
9
Social learning doesn’t require the use of social media
10
Use of social media tools doesn’t mean 

social learning will take place
11
12
13
14
15
16
People are building a trusted network of colleagues

(aka PLN Personal Learning Network)
17
People are using social tools to keep up to date with what is happening 

in their industry or professional
18
People are using social tools to solve
ther own performance problems
19
scheduled

events
structured
directed
Directed

Social

E-Learning
Personal

Social 

Learning
continuous
unstructured
on demand
autonomous
Encourage

independent
learning
20
autonomy
© C4LPT.co.uk

v22 Nov 2014
“We can’t let people learn
things on their own; they
might learn the wrong
things”
“We can’t let people share
things; they might give
each other the wrong
information”
“In fast moving world,
we can’t provide
everything everyone
needs to learn.”
“Our organisation needs
fresh thinking to thrive;
we need people to bring
the outside in”
22
Network
Discover
Manage 

information 

overload
Connect the dots
Share
23
Question:

Which is the most
important way 

for YOU 

to learn at work?
#MBE_PACT
24
25
scheduled

events
structured
directed
Directed

Social

E-Learning
Personal

Social 

Learning
continuous
unstructured
on demand
autonomous
Team

Social 

Learning
Helping teams to
learn from one
another as they work
26
Encourage

independent
learning
Help teams

to share
27
Help individuals

to work out loud
28
Help teams to be there for one another

29
scheduled

events
structured
directed
Directed

Social

Learning
Personal

Social 

Learning
continuous
unstructured
on demand
autonomous
Team

Social 

Learning
Helping teams to
learn from one
another as they work
Guided

Social 

Learning
scheduled/
continuous
semi-structured
semi-autonomous
Scaffolding a social
learning experience
30
Directed

Social

E-Learning
Directed

Social

E-Learning
Encourage

independent
learning
social
social experiences not classroom experiences
(c) C4LPT, 2015
activity stream

supports
conversation
flow
(c) C4LPT, 2015
Sunder Ramachandran
@sundertrg
asked me to help the 

Pfizer Sales Team 

in India 

to use their iPads

for training
(c) C4LPT, 2015
Pfizer

Sales Team India

Kick-Off
Meeting
activities
(c) C4LPT, 2015
Using mobiles devices 

in training: 

Activity Index
(c) C4LPT, 2015
QR Code Activity
(A)If you don’t already have QR Reader (or similar 

app on your mobile device, install it. (If you do, help 

others to find it on Apple Store or Google Play)
(B)Use the QR Reader to scan the QR code below to take 

you to the QRstuff site.
(C)Either use your QR Reader or the 

QRstuff site to create a QR code e.g. 

for a website, email address, etc. 

Then upload it in a tweet using 

the hashtag #MBE_PACT
(D)Take a look at some of the tweeted 

QR codes.
(E)With a partner or a group of people, think about how

you might use QR codes in your work. Tweet your ideas, 

using the hashtag #MBE_PACT

QR code Activity
(c) C4LPT, 2015
QR Code-based 

Treasure Hunt
“Treasure Hunt with QR code was a
Fantabulous experience. We had
several pit stops where different
contents were assigned with QR
codes. We could see all participants
running around, scanning the codes
with lot of excitement, enjoying every
bit of it.”
(c) C4LPT, 2015
Sunder’s 

blog post:
sundertg.tumblr.com
(c) C4LPT, 2015
Individual: Do & Share
• Reflect on some content - and share thoughts
• Find out something/work on a challenge - and share results
• Create something - and share it
Group: Do & Share
• Group brainstorm - have a groupthink about something 

and produce a collective outcome
• Co-create something - individually, as part of a collaborative
resource
• Collaborate - working together on something to produce 

a collaborative outcome
• Converse/discuss a topic together
Types of Activity
Classroom
/O
nline
~
Synchronicity
~
Technology
content supports social
Social Learning in the Workplace
role of learning guide
relevant evaluation
• final performance assessment(s)
• self-evaluation
• peer evaluation
• manager evaluation
Activity
doesn’t equal learning
(c) C4LPT, 2015
46
Group of people who wanted

to learn with and from one another
Organisation that encouraged 

supported and rewarded social learning
and where there is respect for people
social platform that enabled

people remotely to connect, share (and learn)
47
success factors
(c) C4LPT, 2015
(c) C4LPT, 2015
Sunder’s 

blog post
Personal

Social 

Learning
Team

Social 

Learning
Guided

Social 

Learning
LMS Social Platform / ESN
Web Tools & Platforms
49
Directed

Social

E-Learning
Question:


What new skills do you
need to support social
workplace learning?
#MBE_PACT
50
Social Learning is not something 

you make others do
51
Personal

Social 

Learning
Team

Social 

Learning
Guided

Social 

Learning
Start by developing your own 

social learning skills
and that of your team
52
Directed

Social

E-Learning
53
54
This is the real 

social learning
55
bit.ly/100tweeters
Social media

enables new ways of learning 

(not enforces old ways of training)
Social learning is not something 

you make others do
To help your organisation

become a social company

you need to “be social” yourself.
56

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