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Learning	
  in	
  the	
  social	
  workplace:	
  
   the	
  impact	
  of	
  social	
  media	
  	
  
                     Jane	
  Hart	
  
   CSTD	
  Conference,	
  2	
  November	
  2012	
  
                              	
  
        Slides	
  and	
  links	
  at:	
  bit.ly/cstdjh	
  
                              	
  
@C4LPT	
  




             2	
  
Learning	
  in	
  the	
  social	
  workplace:	
  
           the	
  impact	
  of	
  social	
  media	
  	
  
                                	
  

how people are using social
media tools for learning

how some organisations
are responding

what it means for a L&D
professional

opportunity to share your own
experiences


                                                            3	
  
4	
  
5	
  
6	
  
7	
  
8	
  
9	
  
10	
  
11	
  
12	
  
13	
  
14	
  
who	
  is	
  using	
  these	
  tools?	
  
	
  
how	
  are	
  	
  they	
  using	
  them?	
  
	
  
what	
  can	
  we	
  learn	
  from	
  this?	
  




                                                  15	
  
Who?	
  




                          Smart	
  Workers	
  




©	
  C4LPT,	
  2012	
                            16	
  
8	
  key	
  features	
  how	
  the	
  	
  
Smart	
  Worker	
  	
  
uses	
  social	
  media	
  to	
  
work	
  and	
  learn	
  	
  




                                             17	
  
1	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  
                          recognises	
  she	
  learns	
  
                          conInuously	
  as	
  she	
  does	
  
                          her	
  job	
  




©	
  C4LPT,	
  2012	
                                                   18	
  
“We	
  believe	
  that	
  the	
  only	
  
                          learning	
  worth	
  worrying	
  
                          about	
  is	
  what	
  takes	
  place	
  in	
  
                          a	
  classroom	
  or	
  in	
  a	
  course	
  
                          delivered	
  from	
  our	
  LMS,	
  
                          where	
  we	
  monitor	
  and	
  track	
  
                          comple>ons.	
  	
  	
  
                          Any	
  learning	
  that	
  takes	
  
                          place	
  outside	
  the	
  training	
  
                          we	
  offer	
  is	
  of	
  no	
  interest	
  to	
  
                          us.”	
  




©	
  C4LPT,	
  2012	
                                                          19	
  
“We	
  want	
  to	
  support	
  
                          people	
  as	
  they	
  learn	
  
                          conLnuously	
  in	
  the	
  
                          workflow	
  -­‐	
  both	
  by	
  
                          helping	
  to	
  provide	
  
                          useful	
  content	
  as	
  well	
  as	
  
                          helping	
  people	
  to	
  work	
  
                          and	
  learn	
  
                          collaboraLvely.”	
  	
  



©	
  C4LPT,	
  2012	
                                                 20	
  
2	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  
 wants	
  immediate	
  access	
  
 to	
  soluIons	
  to	
  his	
  
 performance	
  problems	
  


 “People	
  don’t	
  want	
  to	
  study	
  a	
  
 problem	
  they	
  want	
  to	
  solve	
  it.”	
  	
  




©	
  C4LPT,	
  2012	
                                     21	
  
“We	
  create	
  our	
  own	
  job	
  
       aids	
  and	
  ban	
  access	
  to	
  
       social	
  media	
  to	
  make	
  sure	
  
       people	
  aren’t	
  viewing	
  
       inaccurate	
  informa>on.”	
  




©	
  C4LPT,	
  2012	
                              22	
  
“Although	
  we	
  do	
  create	
  
          job	
  aids,	
  we	
  don’t	
  want	
  
         to	
  reinvent	
  the	
  wheel,	
  so	
  
         we	
  encourage	
  people	
  to	
  
          find	
  useful,	
  	
  trustworthy	
  
         resources	
  on	
  the	
  	
  Web.”	
  




©	
  C4LPT,	
  2012	
                                23	
  
3	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  is	
  happy	
  to	
  share	
  what	
  
   she	
  knows	
  




©	
  C4LPT,	
  2012	
                                                                  24	
  
(c)	
  C4LPT,	
  2012	
     25	
  
“The	
  only	
  valid	
  learning	
  and	
  performance	
  soluLons	
  are	
  those	
  
          created/delivered	
  by	
  T&D.	
  	
  We	
  can’t	
  let	
  people	
  create	
  content,	
  
          it	
  might	
  include	
  incorrect	
  informaLon.”	
  




©	
  C4LPT,	
  2012	
                                                                                     26	
  
“We	
  can’t	
  possibly	
  create	
  everything	
  people	
  need	
  to	
  do	
  
                                     their	
  jobs!	
  	
  
 Let’s	
  tap	
  into	
  this	
  growing	
  phenomenon	
  of	
  sharing	
  	
  and	
  
          help	
  teams	
  to	
  create	
  the	
  content	
  they	
  need,	
  	
  
             and	
  let	
  them	
  moderate	
  it	
  themselves”	
  




©	
  C4LPT,	
  2012	
                                                                    27	
  
 
Please	
  share	
  your	
  experiences	
  
	
  
CONTENT	
  
	
  
u  How	
  do	
  you	
  (or	
  could	
  you)	
  
     help	
  people	
  make	
  use	
  of	
  
     resources	
  shared	
  by	
  others	
  
     on	
  the	
  Web?	
  
u  How	
  do	
  you	
  (or	
  could	
  you)	
  
     encourage	
  and	
  support	
  
     employee	
  generated	
  	
  
     content	
  inside	
  your	
  
     organizaLon?	
  
                                                   28	
  
4	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  
                          relies	
  on	
  a	
  trusted	
  
                          network	
  of	
  friends	
  and	
  
                          colleagues	
  




©	
  C4LPT,	
  2012	
                                                   29	
  
“Public	
  social	
  networking	
  sites	
  
                          have	
  no	
  value,	
  they	
  are	
  >me-­‐
                          wasters,	
  so	
  are	
  banned.	
  	
  We	
  
                          have	
  no	
  inten>on	
  of	
  encouraging	
  
                          their	
  use	
  in	
  the	
  organisa>on	
  so	
  
                          that	
  people	
  can	
  chat	
  with	
  one	
  
                          another.”	
  




©	
  C4LPT,	
  2012	
                                                      30	
  
“We	
  encourage	
  people	
  to	
  	
  
                          build	
  external	
  Professional	
  
                          Learning	
  Networks	
  on	
  
                          external	
  social	
  networking	
  
                          sites	
  as	
  we	
  recognise	
  that	
  
                          they	
  have	
  value	
  for	
  the	
  
                          organisaLon	
  too.	
  	
  




©	
  C4LPT,	
  2012	
                                                  31	
  
“I	
  learn	
  something	
  new	
  
several	
  Lmes	
  a	
  day	
  and	
  stay	
              “I	
  use	
  Twider	
  to	
  share	
  my	
  
connected	
  with	
  people	
  that	
                thoughts,	
  ideas,	
  informaLon	
  
form	
  my	
  most	
  valuable	
                   with	
  others	
  and	
  to	
  learn	
  or	
  get	
  
network.	
  This	
  is	
  the	
  one	
  tool	
                        inspired	
  by	
  others.”	
  
I	
  would	
  choose	
  if	
  I	
  could	
  
only	
  keep	
  one.”	
  


“25% of doctors use social media daily to
scan or explore new medical information.

“Social media never will replace traditional
means of research and learning …it’s an
additional — and valuable — channel that
can add to a physician’s knowledge base.”

         Journal of Medical Internet Research
                                                                                                      32	
  
©	
  C4LPT,	
  2012	
     33	
  
5	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  	
  
                          learns	
  best	
  with	
  and	
  from	
  others	
  

©	
  C4LPT,	
  2012	
                                                                    34	
  
“I	
  am	
  amazed	
  at	
  the	
  openness	
  and	
  willingness	
  to	
  
                          share	
  resources	
  and	
  ideas	
  that	
  exists	
  within	
  this	
  
                          group,	
  the	
  wider	
  L&D	
  community	
  and	
  beyond.	
  The	
  
                          opportuniLes	
  for	
  me	
  to	
  connect	
  with	
  people	
  across	
  
                          the	
  world	
  from	
  both	
  similar	
  and	
  different	
  
                          backgrounds	
  is	
  only	
  limited	
  by	
  my	
  ability	
  to	
  manage	
  
                          and	
  deal	
  with	
  a	
  rapidly	
  expanding	
  range	
  of	
  contacts.”	
  

©	
  C4LPT,	
  2012	
                                                                                     35	
  
36	
  
“We	
  will	
  add	
  “social”	
  to	
  the	
  training	
  blend.	
  	
  We	
  will	
  implement	
  a	
  social	
  LMS	
  
where	
  we	
  can	
  ensure	
  everyone	
  contributes	
  and	
  make	
  sure	
  everyone	
  is	
  
learning	
  on	
  courses.	
  	
  Trainers	
  (and	
  only	
  trainers)	
  can	
  create	
  social	
  learning	
  
communiLes	
  who	
  moderate	
  what	
  is	
  being	
  said.”	
  

©	
  C4LPT,	
  2012	
                                                                                                        37	
  
“We	
  cannot	
  force/enforce	
  social;	
  we	
  can	
  only	
  help	
  to	
  provide	
  a	
  
framework	
  for	
  conversaLons	
  and	
  discussions	
  to	
  take	
  place.	
  	
  
Social	
  learning	
  doesn’t	
  just	
  take	
  place	
  in	
  formal	
  courses,	
  so	
  we	
  
encourage	
  anyone	
  to	
  set	
  up	
  groups	
  on	
  our	
  collaboraLon	
  
plahorm”	
  
                                                                                                     38	
  
Learning	
  in	
  a	
  Social	
  OrganizaIon	
  

   TRAINING & DEVELOPMENT                              LEARNING IN THE FLOW OF WORK                             PROFESSIONAL
 Classroom - E-Learning – Blended                      Natural continuous, social learning that                   LEARNING
    Live – Games - Simulations                              takes place whilst working                              self-organized,
                                                                                                                 continuous learning
                                                                                                                 using resources and
        SOCIAL LEARNING (TRAINING)                               SOCIAL COLLABORATION                           tools from outside the
      using social technologies to augment             )using social technologies to enhance internal                organization
        classroom training and e-learning             collaborative working &, social learning practices
              Organize and Manage                                   Help to Self-Organize

     Using social media in live training                          Supporting work teams

      Facilitating collaborative learning                Supporting communities of practice
                                                                                                                 Personal Knowledge
                                     Building an enterprise community                                               Management




(social)                         enterprise social intranets,                       connect          converse             share
  LMS                        collaboration platforms & networks                      create            curate          collaborate
                                 not dedicated learning systems                   public and private (proprietary) stand-alone tools
                                                                                     comprising one or more of these features



   ©	
  C4LPT,	
  2012	
                                                                                                          39	
  
Oscar	
  Berg’s	
  	
  
CollaboraIon	
  Pyramid	
  




                               40	
  
41	
  
Member profiling
     Private messaging   Sharing of resources
        Notifications        Sharing links
                             Sharing files
                          Polls and surveys
                         Content creation tools




                                    Activity stream
                                  Real-time updates
                                 Member commenting
                                 Threaded discussions
                                    Member liking
 Group spaces
External networks

                                                  42	
  
43	
  
Please	
  share	
  your	
  experiences	
  
	
  
PEOPLE	
  
	
  
u  What	
  are	
  you	
  doing	
  to	
  
     enhance	
  the	
  natural	
  
     conLnuous	
  social	
  learning	
  
     that	
  is	
  already	
  taking	
  place	
  	
  
     in	
  your	
  organisaLon?	
  
u  How	
  are	
  you	
  using	
  social	
  
     approaches	
  in	
  your	
  	
  
     training?	
  


                                                        44	
  
6	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  keeps	
  up	
  to	
  date	
  
                          with	
  his	
  industry	
  and	
  profession	
  




©	
  C4LPT,	
  2012	
                                                                        45	
  
“Only	
  CPD	
  programmes	
  are	
  valid	
  
                          professional	
  development	
  acLviLes.	
  	
  
                          We	
  will	
  allow	
  people	
  to	
  adend	
  one	
  
                          professional	
  conference	
  a	
  year.”	
  




©	
  C4LPT,	
  2012	
                                                          46	
  
“We	
  help	
  people	
  with	
  their	
  
                             professional	
  knowledge	
  
                            management	
  	
  e.g.	
  to	
  find	
  
                          relevant	
  resources,	
  tools	
  and	
  
                           networks	
  as	
  	
  well	
  as	
  how	
  to	
  
                             make	
  sense	
  of	
  the	
  huge	
  
                          amounts	
  of	
  new	
  informaLon	
  
                                      they	
  find.”	
  




©	
  C4LPT,	
  2012	
                                                          47	
  
48	
  
Source: Harold Jarche
                        49	
  
7	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  	
  
constantly	
  strives	
  to	
  	
  
improve	
  her	
  producIvity	
  




 ©	
  C4LPT,	
  2012	
                            50	
  
“Only	
  network	
  systems,	
  
                      tools	
  and	
  devices	
  are	
  to	
  be	
  
                      used.	
  We	
  train	
  people	
  
                      how	
  to	
  use	
  these	
  systems	
  
                      effecLvely	
  and	
  efficiently.	
  




©	
  C4LPT,	
  2012	
                                                  51	
  
“We	
  encourage	
  the	
  use	
  
                    of	
  personal	
  tools	
  and	
  
                       devices	
  (BYOD).”	
  




©	
  C4LPT,	
  2012	
                                    52	
  
8	
  -­‐	
  The	
  Smart	
  Worker	
  :	
  
                          thrives	
  on	
  autonomy	
  




                                “Control	
  leads	
  to	
  compliance;	
  
                              autonomy	
  leads	
  to	
  engagement.”	
  




©	
  C4LPT,	
  2012	
                                                        53	
  
“No	
  way!	
  We	
  can’t	
  let	
  people	
  be	
  
                          in	
  charge	
  of	
  their	
  own	
  learning;	
  
                          how	
  do	
  we	
  know	
  they	
  are	
  
                          learning	
  the	
  right	
  things.	
  
                          	
  
                          People	
  need	
  to	
  be	
  trained	
  to	
  do	
  
                          their	
  jobs,	
  and	
  it	
  is	
  our	
  job	
  to	
  
                          keep	
  track	
  of	
  it	
  to	
  make	
  sure	
  it	
  is	
  
                          happening.“	
  




©	
  C4LPT,	
  2012	
                                                                   54	
  
“Learning	
  is	
  a	
  means	
  to	
  an	
  end.	
  	
  
                          The	
  end	
  is	
  performance.	
  	
  What	
  
                          maders	
  is	
  can	
  they	
  do	
  their	
  job	
  -­‐	
  
                          or	
  do	
  it	
  beder.	
  
                          	
  
                          We	
  encourage	
  people	
  to	
  be	
  self-­‐
                          organized	
  –	
  and	
  take	
  
                          responsibility	
  for	
  their	
  own	
  
                          learning.	
  	
  




©	
  C4LPT,	
  2012	
                                                               55	
  
How	
  best	
  do	
  you	
  learn	
  in	
  the	
  workplace?	
  




     ©	
  C4LPT,	
  2012	
                                         56	
  
Ranked	
  List	
  (using	
  weighted	
  scoring)	
  
                                                                                                                                                                                                                                                                                                                     Internal	
  	
  	
  	
  	
     Social	
  
                                                                                                                                                                                                                                                                                                                                                                  Personal	
  
                                                                                                                                                                                                                                                                                                                      doc	
  &	
                      &	
  	
  
                                                                                                                                                                                                                                                                                                                                                                  Learning	
  
                                                                                                                                                                                                                                                                                                                     training	
                     Collab	
  

    CollaboraLve	
  working	
  within	
  your	
  team	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  448	
  
    Personal	
  &	
  professional	
  networks	
  and	
  communiLes	
  	
  	
  	
  426	
  
    General	
  conversaLons	
  &	
  meeLngs	
  with	
  people	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  420	
  
    	
  
    Google	
  search	
  for	
  web	
  results	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  415	
  
    External	
  blog	
  and	
  news	
  feeds	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  403	
  
    Curated	
  content	
  from	
  external	
  sources	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  377	
  
    Self-­‐directed	
  study	
  of	
  external	
  courses	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  357	
  
    	
  
    Internal	
  company	
  documents	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  341	
  
    Internal	
  job	
  aids	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  330	
  
    Company	
  training	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  296	
  


                                                                                                                                                                                                                                                                                                           social and autonomous
                                                                                                                                                                                                                                                                                                                smart workers


©	
  C4LPT,	
  2012	
                                                                                                                                                                                                                                                                                                                                                     57	
  
John Seely Brown

         Visiting scholar at USC
Independent Chairman of Deloitte
             Center for the Edge
              Chief of Confusion

            johnseelybrown.com




                                   58	
  
Encourage your people to become “entrepreneurial
learners” and be in the flow of new ideas and resources …




    … but to help them best you need to be in there too.
                                                       59	
  
60	
  
Jane Brotchie

         61	
  
Learning Portfolios


                                       Document professional goals

                                       Record learning

                                       Reflect on learning

                                       Review learning against
                                       performance objectives

                                       Document achievements

                                       Share




©	
  C4LPT,	
  2012	
                                                62	
  
 
Please	
  share	
  your	
  experiences	
  
	
  
PROFESSIONAL	
  LEARNING	
  
	
  
u  Are	
  you	
  an	
  entrepreneurial	
  
     learner?	
  
u  How	
  do	
  you	
  use	
  social	
  media	
  
     for	
  your	
  professional	
  
     learning?	
  
u  How	
  does	
  it	
  feed	
  into	
  your	
  
     professional	
  pracLce?	
  
u  What	
  more	
  could	
  you	
  do?	
  


                                                     63	
  
Enterprise Learning          Professional Learning
                          (organized learning)        (self-organized learning

                           induction/onboarding                 CPD
                                                            (certificates)

                                                       online courses/MOOCs
                          training for basic duties           (badges)

                                                         keeping in the flow
                                                            of new ideas
                          compliance/regulatory/      (entrepreneurial learning)
                           statutory/mandatory
                                  training             keeping up to date with /
                                                      industry professional news
                            leadership training       experiences with clients,
                                                          colleagues, etc
                                                           (testimonials)

                                   LMS                     learning portfolio
                             learning activity              professional goals,
                                  record                reflections, achievements
                                                                  shared
©	
  C4LPT,	
  2012	
                                                               64	
  
Enterprise Learning          Professional Learning
                          (organized learning)        (self-organized learning

                           induction/onboarding                 CPD
                                                            (certificates)

                                                       online courses/MOOCs
                          training for basic duties       10 mins a day
                                                              (badges)
                                                         = 1 hour theweek
                                                         keeping in
                                                                    a flow
                                                         = 50new ideas
                                                            of hours/year
                          compliance/regulatory/       = 6-8 training days
                                                      (entrepreneurial learning)
                           statutory/mandatory
                                  training             keeping up to date with /
                                                      industry professional news
                            leadership training       experiences with clients,
                                                          colleagues, etc
                                                           (testimonials)

                                   LMS                     learning portfolio
                             learning activity              professional goals,
                                  record                reflections, achievements
                                                                  shared
©	
  C4LPT,	
  2012	
                                                               65	
  
66	
  
©	
  C4LPT,	
  2012	
     67	
  

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Learning in a social workplace: the impact of social media

  • 1. Learning  in  the  social  workplace:   the  impact  of  social  media     Jane  Hart   CSTD  Conference,  2  November  2012     Slides  and  links  at:  bit.ly/cstdjh    
  • 2. @C4LPT   2  
  • 3. Learning  in  the  social  workplace:   the  impact  of  social  media       how people are using social media tools for learning how some organisations are responding what it means for a L&D professional opportunity to share your own experiences 3  
  • 10. 10  
  • 11. 11  
  • 12. 12  
  • 13. 13  
  • 14. 14  
  • 15. who  is  using  these  tools?     how  are    they  using  them?     what  can  we  learn  from  this?   15  
  • 16. Who?   Smart  Workers   ©  C4LPT,  2012   16  
  • 17. 8  key  features  how  the     Smart  Worker     uses  social  media  to   work  and  learn     17  
  • 18. 1  -­‐  The  Smart  Worker  :   recognises  she  learns   conInuously  as  she  does   her  job   ©  C4LPT,  2012   18  
  • 19. “We  believe  that  the  only   learning  worth  worrying   about  is  what  takes  place  in   a  classroom  or  in  a  course   delivered  from  our  LMS,   where  we  monitor  and  track   comple>ons.       Any  learning  that  takes   place  outside  the  training   we  offer  is  of  no  interest  to   us.”   ©  C4LPT,  2012   19  
  • 20. “We  want  to  support   people  as  they  learn   conLnuously  in  the   workflow  -­‐  both  by   helping  to  provide   useful  content  as  well  as   helping  people  to  work   and  learn   collaboraLvely.”     ©  C4LPT,  2012   20  
  • 21. 2  -­‐  The  Smart  Worker  :   wants  immediate  access   to  soluIons  to  his   performance  problems   “People  don’t  want  to  study  a   problem  they  want  to  solve  it.”     ©  C4LPT,  2012   21  
  • 22. “We  create  our  own  job   aids  and  ban  access  to   social  media  to  make  sure   people  aren’t  viewing   inaccurate  informa>on.”   ©  C4LPT,  2012   22  
  • 23. “Although  we  do  create   job  aids,  we  don’t  want   to  reinvent  the  wheel,  so   we  encourage  people  to   find  useful,    trustworthy   resources  on  the    Web.”   ©  C4LPT,  2012   23  
  • 24. 3  -­‐  The  Smart  Worker  :  is  happy  to  share  what   she  knows   ©  C4LPT,  2012   24  
  • 26. “The  only  valid  learning  and  performance  soluLons  are  those   created/delivered  by  T&D.    We  can’t  let  people  create  content,   it  might  include  incorrect  informaLon.”   ©  C4LPT,  2012   26  
  • 27. “We  can’t  possibly  create  everything  people  need  to  do   their  jobs!     Let’s  tap  into  this  growing  phenomenon  of  sharing    and   help  teams  to  create  the  content  they  need,     and  let  them  moderate  it  themselves”   ©  C4LPT,  2012   27  
  • 28.   Please  share  your  experiences     CONTENT     u  How  do  you  (or  could  you)   help  people  make  use  of   resources  shared  by  others   on  the  Web?   u  How  do  you  (or  could  you)   encourage  and  support   employee  generated     content  inside  your   organizaLon?   28  
  • 29. 4  -­‐  The  Smart  Worker  :   relies  on  a  trusted   network  of  friends  and   colleagues   ©  C4LPT,  2012   29  
  • 30. “Public  social  networking  sites   have  no  value,  they  are  >me-­‐ wasters,  so  are  banned.    We   have  no  inten>on  of  encouraging   their  use  in  the  organisa>on  so   that  people  can  chat  with  one   another.”   ©  C4LPT,  2012   30  
  • 31. “We  encourage  people  to     build  external  Professional   Learning  Networks  on   external  social  networking   sites  as  we  recognise  that   they  have  value  for  the   organisaLon  too.     ©  C4LPT,  2012   31  
  • 32. “I  learn  something  new   several  Lmes  a  day  and  stay   “I  use  Twider  to  share  my   connected  with  people  that   thoughts,  ideas,  informaLon   form  my  most  valuable   with  others  and  to  learn  or  get   network.  This  is  the  one  tool   inspired  by  others.”   I  would  choose  if  I  could   only  keep  one.”   “25% of doctors use social media daily to scan or explore new medical information. “Social media never will replace traditional means of research and learning …it’s an additional — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research 32  
  • 33. ©  C4LPT,  2012   33  
  • 34. 5  -­‐  The  Smart  Worker  :     learns  best  with  and  from  others   ©  C4LPT,  2012   34  
  • 35. “I  am  amazed  at  the  openness  and  willingness  to   share  resources  and  ideas  that  exists  within  this   group,  the  wider  L&D  community  and  beyond.  The   opportuniLes  for  me  to  connect  with  people  across   the  world  from  both  similar  and  different   backgrounds  is  only  limited  by  my  ability  to  manage   and  deal  with  a  rapidly  expanding  range  of  contacts.”   ©  C4LPT,  2012   35  
  • 36. 36  
  • 37. “We  will  add  “social”  to  the  training  blend.    We  will  implement  a  social  LMS   where  we  can  ensure  everyone  contributes  and  make  sure  everyone  is   learning  on  courses.    Trainers  (and  only  trainers)  can  create  social  learning   communiLes  who  moderate  what  is  being  said.”   ©  C4LPT,  2012   37  
  • 38. “We  cannot  force/enforce  social;  we  can  only  help  to  provide  a   framework  for  conversaLons  and  discussions  to  take  place.     Social  learning  doesn’t  just  take  place  in  formal  courses,  so  we   encourage  anyone  to  set  up  groups  on  our  collaboraLon   plahorm”   38  
  • 39. Learning  in  a  Social  OrganizaIon   TRAINING & DEVELOPMENT LEARNING IN THE FLOW OF WORK PROFESSIONAL Classroom - E-Learning – Blended Natural continuous, social learning that LEARNING Live – Games - Simulations takes place whilst working self-organized, continuous learning using resources and SOCIAL LEARNING (TRAINING) SOCIAL COLLABORATION tools from outside the using social technologies to augment )using social technologies to enhance internal organization classroom training and e-learning collaborative working &, social learning practices Organize and Manage Help to Self-Organize Using social media in live training Supporting work teams Facilitating collaborative learning Supporting communities of practice Personal Knowledge Building an enterprise community Management (social) enterprise social intranets, connect converse share LMS collaboration platforms & networks create curate collaborate not dedicated learning systems public and private (proprietary) stand-alone tools comprising one or more of these features ©  C4LPT,  2012   39  
  • 40. Oscar  Berg’s     CollaboraIon  Pyramid   40  
  • 41. 41  
  • 42. Member profiling Private messaging Sharing of resources Notifications Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Member liking Group spaces External networks 42  
  • 43. 43  
  • 44. Please  share  your  experiences     PEOPLE     u  What  are  you  doing  to   enhance  the  natural   conLnuous  social  learning   that  is  already  taking  place     in  your  organisaLon?   u  How  are  you  using  social   approaches  in  your     training?   44  
  • 45. 6  -­‐  The  Smart  Worker  :  keeps  up  to  date   with  his  industry  and  profession   ©  C4LPT,  2012   45  
  • 46. “Only  CPD  programmes  are  valid   professional  development  acLviLes.     We  will  allow  people  to  adend  one   professional  conference  a  year.”   ©  C4LPT,  2012   46  
  • 47. “We  help  people  with  their   professional  knowledge   management    e.g.  to  find   relevant  resources,  tools  and   networks  as    well  as  how  to   make  sense  of  the  huge   amounts  of  new  informaLon   they  find.”   ©  C4LPT,  2012   47  
  • 48. 48  
  • 50. 7  -­‐  The  Smart  Worker  :     constantly  strives  to     improve  her  producIvity   ©  C4LPT,  2012   50  
  • 51. “Only  network  systems,   tools  and  devices  are  to  be   used.  We  train  people   how  to  use  these  systems   effecLvely  and  efficiently.   ©  C4LPT,  2012   51  
  • 52. “We  encourage  the  use   of  personal  tools  and   devices  (BYOD).”   ©  C4LPT,  2012   52  
  • 53. 8  -­‐  The  Smart  Worker  :   thrives  on  autonomy   “Control  leads  to  compliance;   autonomy  leads  to  engagement.”   ©  C4LPT,  2012   53  
  • 54. “No  way!  We  can’t  let  people  be   in  charge  of  their  own  learning;   how  do  we  know  they  are   learning  the  right  things.     People  need  to  be  trained  to  do   their  jobs,  and  it  is  our  job  to   keep  track  of  it  to  make  sure  it  is   happening.“   ©  C4LPT,  2012   54  
  • 55. “Learning  is  a  means  to  an  end.     The  end  is  performance.    What   maders  is  can  they  do  their  job  -­‐   or  do  it  beder.     We  encourage  people  to  be  self-­‐ organized  –  and  take   responsibility  for  their  own   learning.     ©  C4LPT,  2012   55  
  • 56. How  best  do  you  learn  in  the  workplace?   ©  C4LPT,  2012   56  
  • 57. Ranked  List  (using  weighted  scoring)   Internal           Social   Personal   doc  &   &     Learning   training   Collab   CollaboraLve  working  within  your  team                                                  448   Personal  &  professional  networks  and  communiLes        426   General  conversaLons  &  meeLngs  with  people                        420     Google  search  for  web  results                                                                                      415   External  blog  and  news  feeds                                                                                        403   Curated  content  from  external  sources                                                      377   Self-­‐directed  study  of  external  courses                                                      357     Internal  company  documents                                                                                        341   Internal  job  aids                                                                                                                                        330   Company  training                                                                                                                                  296   social and autonomous smart workers ©  C4LPT,  2012   57  
  • 58. John Seely Brown Visiting scholar at USC Independent Chairman of Deloitte Center for the Edge Chief of Confusion johnseelybrown.com 58  
  • 59. Encourage your people to become “entrepreneurial learners” and be in the flow of new ideas and resources … … but to help them best you need to be in there too. 59  
  • 60. 60  
  • 61. Jane Brotchie 61  
  • 62. Learning Portfolios Document professional goals Record learning Reflect on learning Review learning against performance objectives Document achievements Share ©  C4LPT,  2012   62  
  • 63.   Please  share  your  experiences     PROFESSIONAL  LEARNING     u  Are  you  an  entrepreneurial   learner?   u  How  do  you  use  social  media   for  your  professional   learning?   u  How  does  it  feed  into  your   professional  pracLce?   u  What  more  could  you  do?   63  
  • 64. Enterprise Learning Professional Learning (organized learning) (self-organized learning induction/onboarding CPD (certificates) online courses/MOOCs training for basic duties (badges) keeping in the flow of new ideas compliance/regulatory/ (entrepreneurial learning) statutory/mandatory training keeping up to date with / industry professional news leadership training experiences with clients, colleagues, etc (testimonials) LMS learning portfolio learning activity professional goals, record reflections, achievements shared ©  C4LPT,  2012   64  
  • 65. Enterprise Learning Professional Learning (organized learning) (self-organized learning induction/onboarding CPD (certificates) online courses/MOOCs training for basic duties 10 mins a day (badges) = 1 hour theweek keeping in a flow = 50new ideas of hours/year compliance/regulatory/ = 6-8 training days (entrepreneurial learning) statutory/mandatory training keeping up to date with / industry professional news leadership training experiences with clients, colleagues, etc (testimonials) LMS learning portfolio learning activity professional goals, record reflections, achievements shared ©  C4LPT,  2012   65  
  • 66. 66  
  • 67. ©  C4LPT,  2012   67