SlideShare a Scribd company logo
[object Object]
Learning Objectives ,[object Object],[object Object],[object Object],[object Object]
Program Outline and Timelines ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Timetable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Module 1 Getting Started ,[object Object]
Warm Up ,[object Object]
Module 1 Getting Started ,[object Object]
Module 1 Getting Started ,[object Object],[object Object]
[object Object],[object Object],[object Object],Module 1 Getting Started
[object Object],[object Object],[object Object],Module 1 Getting Started
Task behaviors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Module 1 Getting Started
Process Behaviors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4. The Role of Facilitator ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],Komag’s Definition
The Role of Facilitator
5. Working In a Team ,[object Object]
5. Working In a Team
In a Synergistic Team 2 + 2 = 4 or more Equation
5. Synergy or Dysfunction?
[object Object],[object Object],Definition of Word
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Core Processes of Facilitation
[object Object],[object Object],[object Object],[object Object],Core Processes of Facilitation
Facilitator is  essential for today’s business in two aspects: a. It helps the team to focus on  process   behaviors , that is planning, thinking and discussion b. It helps  the team to  bring out the best part  of team to be more synergistic.   Conclusion
Module 2 ,[object Object]
Module 2 ,[object Object]
Basic Responsibilities Refer to Note 2.1
Clarify Objectives Explain what  the topic is What do we want to achieve? Why are we having this meeting?
Clarify Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Clarify Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ensure Full Participation ,[object Object]
Ensure Full Participation ,[object Object],[object Object],[object Object]
Ensure Full Participation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Stay on Time and  Stay on Track
Stay on Time and  Stay on Track ,[object Object],[object Object]
Stay on Time and  Stay on Track ,[object Object],[object Object]
Clarify Understanding Ask for examples, pictures, diagrams, data Ask if other participants understand what was being said
Ensure Commitments to Action ,[object Object]
Ensure Commitments to Action
Recap Recap what has been decided “ Today we have decided to adopt 5S as the way to improve our housekeeping system. Anyone has anymore concerns?”
Recap Recap who has agreed to do what and by when “ John has agreed to lead the Housekeeping Improvement Team. He will submit a plan for training, discussion and implementation by 18 th  of April. We will discuss the plan in next meeting. John do you have anything to add?”
[object Object],[object Object]
Giving Feedback ,[object Object],[object Object]
Giving Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Giving Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object]
Receiving Feedback ,[object Object],[object Object]
Receiving Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example of FON, FF ,[object Object],[object Object],[object Object]
Team Workout ,[object Object],[object Object]
Team Workout Facilitator Challenges  Tips/Tool How to deal with  Ask opinion from talkative participant?  Other participants “ I like your idea. Any   one else have fresh    ideas?
Team Workout ,[object Object],[object Object],[object Object],[object Object]
Team Workout ,[object Object],[object Object],[object Object]
Team Workout: Feedback ,[object Object],[object Object]
Team Workout ,[object Object]
Module 3 ,[object Object]
Map Opening Clarifying Objectives Clarifying Role of the Facilitator Overview of Agenda and/or Process Developing Ground Rules The Body Recap Outcome Conformation of Consensus and Next Steps
Notes ,[object Object],[object Object],[object Object],[object Object]
Opening ,[object Object],[object Object],[object Object],[object Object]
Clarifying Objectives ,[object Object],[object Object],[object Object],[object Object]
Clarifying the Role of Facilitator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overview of Agenda  and/or process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overview of Agenda  and/or process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Developing Ground Rules ,[object Object],[object Object],[object Object]
Ground Rules ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Body ,[object Object]
The Body ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recap Outcomes ,[object Object],[object Object],[object Object]
Confirmation of Consensus and Next Steps ,[object Object],[object Object]
Team Workout ,[object Object],[object Object]
Team Workout ,[object Object],[object Object],[object Object],[object Object]
Team Workout The practice Facilitator identifies a meeting/team process that he or she is likely to facilitate in the near future. Use that as the background of this Workout
Team Workout The team must use the Facilitation Map to facilitate the meeting but ONLY for the first five steps.
Team Workout ,[object Object],[object Object],[object Object]
Team Workout: Feedback ,[object Object],[object Object]
Team Workout ,[object Object]
Module 4 ,[object Object]
Focus on Basic Skills ,[object Object],[object Object]
Background ,[object Object]
Outline (Note 4.1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
View Video ,[object Object]
Learning (Note 4.2) ,[object Object],[object Object],[object Object]
Stretch Your Mind ,[object Object]
Opening A Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object]
Opening A Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object]
Opening A Meeting ,[object Object],[object Object],[object Object],[object Object]
Opening A Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object]
Manage Discussion ,[object Object],[object Object],[object Object]
Manage Discussion ,[object Object],[object Object],[object Object],[object Object]
Manage Discussion ,[object Object],[object Object],[object Object]
Manage Discussion ,[object Object],[object Object],[object Object],[object Object]
Balance Participation ,[object Object],[object Object],[object Object]
Balance Participation ,[object Object],[object Object]
Balance Participation ,[object Object]
Balance Participation ,[object Object]
Manage Transitions ,[object Object]
Manage Transitions ,[object Object]
Manage Transitions ,[object Object]
Identify Strategic Moments ,[object Object]
Identify Strategic Moments ,[object Object]
Use The Team’s Resources ,[object Object],[object Object]
Use The Team’s Resources ,[object Object],[object Object],[object Object]
Use The Team’s Resources ,[object Object]
Use The team’s Resources ,[object Object]
Closing A Meeting ,[object Object]
Closing A Meeting ,[object Object]
Closing A Meeting ,[object Object]
Closing A Meeting ,[object Object]
Closing A Meeting ,[object Object]
Team Workout ,[object Object],[object Object]
Team Workout ,[object Object],[object Object],[object Object],[object Object]
Team Workout The Practice Facilitator select a topic form the list. Explore the pros and cons  of the issue. Use Facilitation Map and Basic Facilitation Skills.
Team Workout Topics 1.  Should we allow Internet access to every employee?   2.  Can we hold our Family day in Langkawi? Employees are   allowed to bring spouse.   3. Should we build a multi-storey car park?   4. Should we work without uniform?   5. Should the company provide us free breakfast? 6.  Should we assign a person to oversee the sustainability of   housekeeping at Common area?  
Team Workout The rest of the team members should agree among themselves who will  be argue in favor and who will be argue against the presented idea.
Team Workout The selected team will do the workout before the class. The class would be their observer. Half of the class evaluates the  Responsibilities of Facilitator  and the other half evaluates  Basic Facilitation Skills
Team Workout ,[object Object],[object Object],[object Object]
Team Workout: Feedback ,[object Object],[object Object]
Team Workout ,[object Object]
Conclusion ,[object Object],[object Object]
Questions ,[object Object],[object Object],[object Object]
Sharing 1.      Share three things you have picked up from this training 1`. 2. 3.   

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facilitation

  • 1.
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  • 15.
  • 16. The Role of Facilitator
  • 17.
  • 18. 5. Working In a Team
  • 19. In a Synergistic Team 2 + 2 = 4 or more Equation
  • 20. 5. Synergy or Dysfunction?
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Facilitator is essential for today’s business in two aspects: a. It helps the team to focus on process behaviors , that is planning, thinking and discussion b. It helps the team to bring out the best part of team to be more synergistic. Conclusion
  • 26.
  • 27.
  • 29. Clarify Objectives Explain what the topic is What do we want to achieve? Why are we having this meeting?
  • 30.
  • 31.
  • 32.
  • 33.
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  • 35. Stay on Time and Stay on Track
  • 36.
  • 37.
  • 38. Clarify Understanding Ask for examples, pictures, diagrams, data Ask if other participants understand what was being said
  • 39.
  • 41. Recap Recap what has been decided “ Today we have decided to adopt 5S as the way to improve our housekeeping system. Anyone has anymore concerns?”
  • 42. Recap Recap who has agreed to do what and by when “ John has agreed to lead the Housekeeping Improvement Team. He will submit a plan for training, discussion and implementation by 18 th of April. We will discuss the plan in next meeting. John do you have anything to add?”
  • 43.
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  • 50.
  • 51. Team Workout Facilitator Challenges Tips/Tool How to deal with Ask opinion from talkative participant? Other participants “ I like your idea. Any one else have fresh ideas?
  • 52.
  • 53.
  • 54.
  • 55.
  • 56.
  • 57. Map Opening Clarifying Objectives Clarifying Role of the Facilitator Overview of Agenda and/or Process Developing Ground Rules The Body Recap Outcome Conformation of Consensus and Next Steps
  • 58.
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  • 69.
  • 70.
  • 71.
  • 72. Team Workout The practice Facilitator identifies a meeting/team process that he or she is likely to facilitate in the near future. Use that as the background of this Workout
  • 73. Team Workout The team must use the Facilitation Map to facilitate the meeting but ONLY for the first five steps.
  • 74.
  • 75.
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  • 111.
  • 112. Team Workout The Practice Facilitator select a topic form the list. Explore the pros and cons of the issue. Use Facilitation Map and Basic Facilitation Skills.
  • 113. Team Workout Topics 1. Should we allow Internet access to every employee?   2.  Can we hold our Family day in Langkawi? Employees are allowed to bring spouse.   3. Should we build a multi-storey car park?   4. Should we work without uniform?   5. Should the company provide us free breakfast? 6.  Should we assign a person to oversee the sustainability of housekeeping at Common area?  
  • 114. Team Workout The rest of the team members should agree among themselves who will be argue in favor and who will be argue against the presented idea.
  • 115. Team Workout The selected team will do the workout before the class. The class would be their observer. Half of the class evaluates the Responsibilities of Facilitator and the other half evaluates Basic Facilitation Skills
  • 116.
  • 117.
  • 118.
  • 119.
  • 120.
  • 121. Sharing 1.      Share three things you have picked up from this training 1`. 2. 3.