The document discusses people management as a crucial aspect of human resource management, focusing on acquiring, optimizing, and retaining talent through training and motivation. It highlights essential skills for effective people management, including communication, leadership, empathy, and conflict resolution, alongside practical exercises to develop these skills. The importance of understanding diverse personalities and team dynamics is emphasized to foster a collaborative and productive workplace culture.

1. People Management
By: Mariam Mustafa - Assistant Director Resource Development National University of Medical Sciences (NUMS)
1

2. Learning Points
What is People Management
01
What are the key components of
people management
02
Understanding the key components
through exercises
03
People Management Skills
04
Discussion on the skills
05
Conclution / endnote
06 2

3. Is People Management Different from
Human Resource Management?
3

4. People management is a part of human
resource management that encapsulates all
the processes of acquisition, optimization, and
retention of talent in the organization. It
involves training, directing, and motivating
team members to maximize the productivity
of the workplace and enhance overall
professional growth.
4

5. Theory B
• People are self-motivated to
complete their tasks and enjoy
taking ownership of their work.
• With encouragement and little
direction, most employees not only
accept responsibility but also seek
it proactively.
• If people are committed to
objectives, they will exercise self-
direction and self-control in working
towards them.
Theory A
• The average human being is lazy
and unambitious, with an inherent
dislike of work that they will avoid if
possible.
• Most people have to be coerced,
controlled, directed or threatened to
get them to work towards
organizational objectives.
• The average person prefers to be
directed, has relatively little
ambition, wished to avoid
responsibility and wants security
above all.
6

6. What does a People
Manager do?
• Resolving conflicts to promote
better collaboration and mutual
respect between team members.
• Meeting deadlines for tasks by
directing their team towards set
business goals.
• Providing adequate training to
existing and new team members so
that they can fulfil their roles and
responsibilities better.
• Creating a workplace culture that
supports continuous feedback,
which, in turn, can help the
company make actionable changes.
7

7. • Understanding the people, their personalities,
motivations, their personal and career goals.
• Empathy, active listening, and a people-first
approach lead to a deeper mutual understanding
of individuals and collectives.
• It is important to understand that people are
different and have different traits and skill
predispositions.
Comprehend
• Success is a team-function – and so is failure.
• Sharing and delegation lead to the best results.
• Cooperating smarter, faster and stronger.
Collaborate
• Knowing the purpose for each team and every
member within it is key to success.
• Training and helping them evolve in their skill
sets to suit the changing needs.
• Setting up processes, boundaries and a robust
framework of functioning.
• Create a roadmap to success and a functional plan
to win.
Create
• Open channels of communication and
feedback.
• Providing right channels of communication
and feedback in order to encourage that they
can communicate often, effectively and glitch-
free.
Communicate
• Set a tone for respect, loyalty, and commitment
within the team by focusing on optimizing the
differences.
• With diversity in a generation, thought,
working preferences and actions, people
perceive things differently and engage with
issues with diversity as well.
Confront
Key Components of
People Management
8

8. Create: Individual Activity
1. Start a food truck
2. Write a policy on
performance
management
3. Teach kindergarden
students
4. Plan a lunch get together
Time: 20 min
P
R
E
S
E
N
T
A
T
I
O
N
Create a
Team for
Justify WHY
did you
choose WHO
you Chose
9

9. Comprehend: Understand Who is Who
Peacemakers appreciate communication and collaboration. If a team
member's eyes bulge when others argue, that's a clue.
Brainstorm ideas with peacemakers.
Peacemakers
Organizers are structured and decisive. If a team member comes to a
meeting with charts or color-coded paper, he/she is an organizer.
Provide meaningful work with deadlines to organizers.
Organizers
Revolutionaries hate routine and prefer to adapt to the moment. You'll
know a revolutionary when you ask, "Where did that come from?“
Assign emergency tasks to revolutionaries.
Revolutionaries
Steamrollers are smart and opinionated and can solve complex
problems. They take opposing views and keep ideas floating at 30,000
feet.
Ask steamrollers for their opinions.
Steamrollers
While playing
games, I used
to make sure
that everyone
was lined up
and count off.
While playing
games, I used
to make sure
that everyone
got a turn.
While playing
games I would
changed the
rules midway
through the
game.
While playing
games I would
always wanted
to play it my
way.
10

10. Communicate
Communication Exercises
11

11. Collaborate: Teamwork Exercise
Organize a concert at
the University
1. List down each task involve
2. Make committees
3. Assign each committee a set of tasks
4. Assign each team member as teamlead of
committee/s based on their personal traits and
professional skillset.
Time: 35 Min
12

12. Confront: Feedback Activity
• Will help you improve yourself
• Will give you a chance to look at yourself
from another’s perspective
• Can help you become more patient and
open minded
One Suggestion / Advice
• Will help you boost your self esteem
• Will give you a chance to look at yourself
from another’s perspective
• Will make you want to be even better
One Positive Trait
• Will help you soften your ego
• Will give you a chance to look at yourself
in a critical manner
• Can help you eleminate / tame down /
control some of your habbits and
behaviors
One Negative Trait
13

13. People Management Skills
14

14. People Management Skills
Communication &
Accountability
- Good communication
helps a manager to
resolve issues, come up
with new ideas, and
clarifying changes.
- Listen to everything your
team members have to
say.
- Account for everything
that’s done and not done.
Leadership &
Organization
- Lead team members
towards success and
progress.
- Be optimistic, confident
and decisive.
- Ensure all tasks get
done on time and in the
right order.
Empathy & Trust
- Relate to all team
members on a deeper
level and look at situations
from their perspective.
- Win trust and trust in
others’ abilities as well.
Flexibility,
Adaptability &
Patience
- know the different ways
to complete tasks and
which way provides the
maximum comfort to the
team while boosting their
efficiency and productivity
at the same time while
keeping pace with
dynamic circumstances
- Navigate difficult
situations calmly
Problem Sloving &
Conflict Resolution
- Proactive in identifying
problems and taking
appropriate measures to
solve them.
- Understand different
viewpoints, analyze them,
and come up with the best
decision to maintain
peace and harmony within
teams.
15

15. Thank You
Hope you have learned something and are
aspire to become a good people manager.
16