Facilitation Skills and Training


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A presentation that teaches basic facilitation skills

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Facilitation Skills and Training

  1. 1. Facilitation Skills Sanjana Hattotuwa
  2. 2. What is conflict?
  3. 3. Assumptions about conflict <ul><li>Harmony is normal and conflict is abnormal </li></ul><ul><li>Conflict is the same as violence </li></ul><ul><li>Conflict is worse than harmony / Harmony is better than conflict </li></ul><ul><li>Peace is the opposite of conflict </li></ul>
  4. 5. What causes conflict? <ul><li>Opposing viewpoints or opinions </li></ul><ul><li>Emotions </li></ul><ul><li>Selfishness </li></ul><ul><li>Miscommunication </li></ul><ul><li>Misunderstanding </li></ul><ul><li>Assumptions </li></ul>
  5. 6. Conflict, and resolution
  6. 7. What determines perceptions? <ul><li>Culture </li></ul><ul><li>Selective interpretation of facts </li></ul><ul><li>Basic human needs </li></ul><ul><li>Experience </li></ul><ul><li>Education </li></ul><ul><li>Identity group (ethnic, religious, language, caste, class, region etc) </li></ul><ul><li>Senses (sight, sound, touch) </li></ul>
  7. 10. Assumptions <ul><li>It’s about winning (win / lose scenario) </li></ul><ul><li>It’s about power (the strongest wins) </li></ul><ul><li>It’s familiar (“I’ve arm wrestled before”) </li></ul><ul><li>It doesn’t require communication (“I know what the rules are”) </li></ul>
  8. 11. Perception is everything <ul><li>What others see / feel / experience is real and true to them </li></ul><ul><li>Perception is built on our personal experiences in life - we interpret present events based on past events </li></ul><ul><li>Most people initially perceive the same event at least somewhat differently </li></ul>
  9. 12. Face Liar
  10. 13. But who said the rope was tied to anything?
  11. 14. What is a facilitator? <ul><li>Literally means: ‘ making things easy’ </li></ul><ul><li>A person who helps a group or team to: </li></ul><ul><li>achieve results in interactive events </li></ul><ul><li>by using a range of skills and methods </li></ul><ul><li>to bring the best out in people as they work together </li></ul><ul><li>focuses on the process of how </li></ul>
  12. 15. Why facilitate? To change behavior To get action To ensure understanding To persuade To get and give Information
  13. 16. Facilitator = Conductor
  14. 17. Role: Impartial Helper <ul><li>being seen as having no stake in the outcomes </li></ul><ul><li>Does not take sides </li></ul>
  15. 18. Interpersonal Skills/Basic Facilitation Skills <ul><li>listening </li></ul><ul><li>questioning </li></ul>language & communication using feedback conflict handling
  16. 19. Facilitation Skills Active listening Give constructive feedback Self disclosure / sharing Reflecting skills
  17. 20. Facilitation Skills Question / clarify Problem-solving Reframing Summary
  18. 21. PARAPHRASING Restating what another has said in your own words SUMMARIZING Pulling together the main points of a speaker QUESTIONING Challenging participants to tackle & solve problems 3 keys to effective facilitation
  19. 22. Maintain eye contact Make encouraging statements Nod Your Head Keep an open body position Repeat a sentence or part of one Repeat the last word or two of the prior speaker More tips
  20. 23. Nine Steps for Effective Listening <ul><li>Put your group at ease </li></ul><ul><li>Show you want to listen </li></ul><ul><li>Remove distractions </li></ul><ul><li>Empathise </li></ul><ul><li>Have patience </li></ul><ul><li>Hold your temper </li></ul><ul><li>Don’t argue or criticise </li></ul><ul><li>Ask questions </li></ul><ul><li>STOP TALKING! </li></ul>
  21. 24. Questioning Use OPEN questions to probe: “ Who, why, what, when, how?” Use CLOSED (yes/no answers) to redirect/ summarise: “ Are you saying that…?”
  22. 25. Cross-Cultural Dynamics <ul><li>Variable language skills ( kadda, kadu-karaya ) </li></ul><ul><li>Celebrate diversity ! </li></ul><ul><li>Different cultural norms about politeness and communication style (i.e. interruption & arguments) </li></ul><ul><li>Awareness of perceived status differences between cultures ( Kolomba Hathe, gode ) </li></ul><ul><li>Loyalty towards one’s own cultural group </li></ul>
  23. 26. Code of Cross-Cultural Conduct <ul><li>We recognise and accept that physical contact differs across cultures ( hug, kiss, handshake ) </li></ul><ul><li>We recognise that language is a barrier and make allowances without being patronising ( don’t imitate! ) </li></ul><ul><li>We always double-check understanding </li></ul><ul><li>Reduce the negative and amplify the positive </li></ul><ul><li>We communicate in a clear, direct, honest and open way </li></ul>
  24. 27. Thank You !