The document discusses management skills and performance improvement. It defines different levels of management from top managers down to first-line managers and operatives. It also outlines key management processes like planning, organizing, leading, and controlling. Tools for management include delegation, problem solving methods like SWOT analysis and fishbone diagrams, and action planning.

1. Management Skills Performance Improvement

2. Definition

3. Definition Supervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organization

4. Sharing experience

5. ORGANISATIONAL LEVEL TOP MANAGERS MIDDLE MANAGERS FIRST-LINE MANAGERS OPERATIVES

6. FIRST-LINE MANAGERS Supervisors responsible for directing the day-to-day activities of operative employees

7. MIDDLE MANAGERS Individuals at levels of management between the first-line manager and top management

8. TOP MANAGERS Individuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members

9. Operatives People who work directly on a job or task and have no responsibility for overseeing the work of others.

10. Process

11. MANAGEMENT ORGANIZING PLANNING LEADING CONTROLLING

12. PLANNING Defining goals Establishing strategy Developing plans to coordinate activities.

13. ORGANIZING What tasks are to be done Who is to do them How the task to be grouped Who reports to whom Where decisions are to be made Length of time

14. LEADING Motivating employees Directing the activities of others Selecting the most effective communication channel Resolving conflicts

15. CONTROLLING Monitoring performance Comparing performance with goals Correcting any significant deviations

16. DOING 10 % -50%

17. FIRST LEVEL MANAGERS

18. MIDDLE MANAGERS

19. TOP MANAGERS

21. Tools Optimum results

22. Delegation explain why job is important define results wanted authority agreed on deadline ask for feedback set up controls

23. Problem Solving Work changing Focus on system: Dr Juran 80% System 20% People Service Industry 30-80% loss in non value added job

24. Tools SWOT FISHBONE ACTION PLAN

25. SWOT

26. SWOT Analysis What is SWOT Analysis? Tools for auditing an organization and its environment. 1 st stage for planning.

27. S – Strength (Kekuatan Dalam) W – Weaknesses (Kelemahan Dalam) O – Opportunity (Peluang Luaran) T – Threat (Ancaman Luaran)

28. Internal External Threat Opportunity Weakness Strength

29. Fishbone

30. Action Plan

31. END