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Supervisory Skills

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Laurence Yap M.A. (UM) CHRM
Laurence Yap M.A. (UM) CHRM

Training for Supervisory

BusinessTechnology
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Management Skills Performance Improvement
Definition
Definition ,[object Object]
Sharing experience
ORGANISATIONAL LEVEL TOP MANAGERS MIDDLE MANAGERS FIRST-LINE MANAGERS OPERATIVES
FIRST-LINE MANAGERS Supervisors responsible for directing the day-to-day activities of operative employees
MIDDLE MANAGERS ,[object Object]
TOP MANAGERS ,[object Object]
Operatives ,[object Object]
Process
MANAGEMENT ORGANIZING PLANNING LEADING CONTROLLING
PLANNING ,[object Object],[object Object],[object Object]
ORGANIZING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
LEADING ,[object Object],[object Object],[object Object],[object Object]
CONTROLLING ,[object Object],[object Object],[object Object]
DOING ,[object Object]
FIRST LEVEL MANAGERS
MIDDLE MANAGERS
TOP MANAGERS
 
Tools Optimum results
Delegation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problem Solving ,[object Object],[object Object],[object Object],[object Object]
Tools ,[object Object],[object Object],[object Object]
SWOT
SWOT Analysis ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Internal External Threat Opportunity Weakness Strength
Fishbone
Action Plan
END

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