The document outlines techniques for effective facilitation. It discusses opening a meeting by setting up the room, setting an enthusiastic tone, and establishing ground rules. For running a meeting, it recommends managing discussion, balancing participation, making transitions, identifying strategic moments, and using team resources. Closing a meeting involves reviewing decisions, determining follow-up actions, and evaluating the meeting. The document provides examples of facilitation techniques to encourage interaction and productivity.

13. Synergy or Dysfunction?

17. In a Dysfunctional Team 2 + 2 <4 In a Synergistic Team 2 + 2 > 4 Equation

18. Behavior of Team In a fast paced manufacturing environment, what is the behaviors of team?

25. Facilitator is essential for today’s business in two aspects: Facilitator helps the team to bring out the best part of team to be more synergistic. Facilitator helps the team to focus on process behaviors that emphasis on planning, thinking and discussion. These behaviors would ensure quality decisions and actions Conclusion

28. Basic Responsibilities Refer to Note 2.1

29. Basic Responsibilities Refer to Note 2.1 Read Note 1.1 Page 1 and 2

30. Clarify Objectives Explain what the topic is What do we want to achieve? Why are we having this meeting?

40. Stay on Time and Stay on Track Item Topic Action Time Allocation 1 Decide the date Ahmad 15 minutes for Langkawi trip

41. Clarify Understanding Ask for examples, pictures, diagrams, data Ask if other participants understand what was being said

44. Ensure Commitments to Action

45. Recap Recap what has been decided “ Today we have decided to adopt 5S as the way to improve our housekeeping system. Anyone has anymore concerns?”

46. Recap Recap who has agreed to do what and by when “ John has agreed to lead the Housekeeping Improvement Team. He will submit a plan for training, discussion and implementation by 18 th of April. We will discuss the plan in next meeting. John do you have anything to add?”

49. Giving Feedback Provide feedback on the strengths and opportunities for improvement (refer the the Facilitation Feedback Form) Page 4

57. Team Workout Facilitator Challenges Tips/Tool How to deal with Ask opinion from talkative participant? Other participants “ I like your idea. Any one else have fresh ideas?

61. Summary Seven responsibilities of Facilitators: 1. Clarify _____________________ 2. Ensure _____________________ 3. Stay _______________________ 4. Stay _______________________ 5. Clarify _____________________ 6. Ensure _____________________ 7. Re_________________________

64. Map Opening Clarifying Objectives Clarifying Role of the Facilitator Overview of Agenda and/or Process Developing Ground Rules The Body Recap Outcome Confirmation of Consensus and Next Steps

68. Overview of Agenda and/or process Dept Outing 1. Objective of Outing – Ahmad – 5 minutes 2. Select Venue – Ahmad – 10 minutes 3. Select Organizing Committee – Wan – 20 minutes 4. Decide on activities – Lee Guan – 10 minutes 5. AOB – Ahmad – 5 minutes

75. Facilitation Map Read Note 3.1 Page 9 and 10

78. Team Workout The practice Facilitator identifies a meeting/team process that he or she is likely to facilitate in the near future. Use that as the background of this Workout

79. Team Workout The team must use the Facilitation Map to facilitate the meeting but ONLY for the first five steps.

82. Summary

94. Room: Auditorium

95. Room: Classroom

96. Room: Workshop

97. Room: Seminar

130. Team Workout The Practice Facilitator select a topic form the list. Explore the pros and cons of the issue. Use Facilitation Map and Basic Facilitation Techniques.

131. Team Workout Topics 1. Should we allow Internet access to every employee? 2. Can we hold our Family day in Langkawi? Should Employees be allowed to bring their spouse? 3. Should we build a multi-storey car park? 4. Should we work without uniform? 5. Should the company provide us free breakfast? 6. Should we assign a person to oversee the sustainability of housekeeping at Common area? 7. Or your own topic 7

132. Team Workout The rest of the team members should agree among themselves who will be argue in favor and who will be argue against the presented idea.

133. Team Workout The selected team will do the workout before the class. The class would be their observer. Half of the class evaluates the Responsibilities of Facilitator and the other half evaluates Basic Facilitation Skills

141. Sharing Share three things you have picked up from this training 1. 2. 3.