This document provides guidance on facilitating effective meetings. It discusses basic facilitation skills like making participants comfortable, encouraging participation, and guiding the group. It also covers facilitating the opening, discussions/decisions, and conclusion of a meeting. Challenges that may arise are addressed, such as side conversations or an inability to reach consensus. The overall document aims to teach facilitators how to properly structure and manage a meeting to achieve objectives and make quality decisions.

1. Facilitating and Meeting Skills Building Team and Discover Group Wisdom

2. Contents 1. Introduction 2. Basic Skills of Facilitator 3. Facilitating Opening 4. Facilitating Discussion & Decision 6. Dealing with Challenges 5. Facilitating Conclusion

5. 1. Introduction Know the basic

9. Meeting Progress Diagram Opening Discussion Concluding

13. 2. Basic Facilitation Skills Know the basic

14. Facilitation Dimensions

16. Make everyone feel comfortable & valued Small talks with participants Get to know them Use body language Thank participants

18. Encourage participation Use open-ended questions Divide into small groups. Consult the group Use visual aids Encourage Silent members

24. 3. Facilitating Opening Good Beginning

25. Facilitating Opening Review minutes Review minutes Welcome participants Go over and approve meeting objectives and agenda Set the tone and pace Introduce participants and yourself

30. Agenda Meeting Agenda Items to Bring to the Meeting Notes from April 4 th meeting – brainstormed ideas. Completed interview data. Meeting Preparation Facilitator role: Zaidi; Note Taker: Hamdan Zaidi AOB 3 Name and number of employees needed to be stationed at each promotional section 30 mins Uji Allocation of manpower in promotional items 2 Fix a time agreeable to everyone; Ways of communicate to employees 30 minutes Denish Decide closing time during Ramadan 1 Expected Outcome Duration Person In Charge Item No Norashikin (MC), Puan Zaleha (Entertain customers) Abseetees MTC of JMI Location 2.00 pm – 4.00 pm Time 2 nd Oct 2005 Date Denish, Uji, Wani, Zaidi, Guna,Rahmah, Isma, Nesan, Laurence, Alan Attendees Discussion of Preparation for Ramadan Sales Meeting Objective

32. Meeting Minute Meeting Agenda Meeting Minute Norashikin (MC), Puan Zaleha (Entertain customers) Abseetees MTC of JMI Location 2.00 pm – 4.00 pm Time 2 nd Oct 2005 Date Denish, Uji, Wani, Zaidi, Guna,Rahmah, Isma, Nesan, Laurence, Alan Attendees Discussion of Preparation for Ramadan Sales Meeting Objective OT provided No MC allowed 7 th Oct 2005 Denish (Floor meeting) Rahmah (Notice board) Shop close at 10pm. Communicate to employees 2 Review Agenda and approve Minutes 1 Remarks Deadline Person In Charge Item No

33. 4. Facilitating Discussions and Decisions Explore the Issues

41. 5. Facilitating the Conclusion Tie Up The Loose End

42. Facilitating The Conclusion Identify the next steps Evaluate the meeting Adjourn on a positive note

46. 6. Dealing With Challenges Crowd Control

49. 7. Summary

50. Test

51. Sharing

53. Summary Facilitating Meeting Skills Different perspective