Customer service

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Yetty Meoko

Business Education

PRESENTASI CUSTOMER SERVICE Singaraja, 07 November 2009 Oleh : Yetty Susanti Meoko

Mengapa Perlu Customer Service ,[object Object],[object Object]

Fungsi Customer Service bagi suatu Hotel ,[object Object],[object Object],[object Object]

Hal-hal yang perlu diperhatikan bila berhubungan dengan orang lain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Motivasi tamu menginap di hotel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hal-hal yang harus diketahui dan didalami agar berhasil dalam melakukan penjualan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],NEEDS BENEFIT WANTS CONFIDENCE

Service Excellence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dalam Workshop ini akan dibahas tentang pentingnya memberikan pelayanan yang prima, apa yang harus dilakukan dan bagaimana mengembangkan skills yang mendukung, diantaranya Self Management Skills dengan mamanfaatkan metoda Self Hypnosis & NLP yang mampu memberikan hasil yang relatif lebih cepat, serta Communication & Persuasion Skills dengan memanfaatkan teknik hipnotis percakapan X-Trance yang dikembangkan oleh Awie Suwandi.

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ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!

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