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Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel
[object Object],[object Object],[object Object],Program Objectives  (1 of 2)
Program Objectives  (2 of 2) ,[object Object],[object Object]
A Challenge ,[object Object],[object Object]
Questions On Being A Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do You Know Why They Leave? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Competencies  (1 of 2)
Competencies  (2 of 2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Excuses  Excuses ,[object Object],[object Object]
Common Excuses    (1 of 2)   For Service Lapses: ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Common Excuses  (2 of 2)   For Service Lapses:
The Customer Wants You To ,[object Object],[object Object],[object Object],[object Object],[object Object]
About This Product:  To download this entire Customer Service PowerPoint presentation visit ReadySetPresent.com Over 100+ slides on topics such as: understanding the basics of effective customer service, addressing excuses, examining behaviors, 7 steps to customer service, words to use and words to avoid, top ten customer complaints, five common customer requests, implementing a good customer service program, service standards, 4 steps to super service, how to's and more. Royalty Free - Use Them Over and Over Again. Please Visit:  www.ReadySetPresent.com

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