Brand.
Communication.
   Insights from Singapore
Perception
Who are We?

Perception


 Reality
Objectives
Objectives

• Understand how the dynamics of teaching
  and learning in a 21st century classroom
  parallels that to innovative client engagement
• From a brain-based theory, develop a clear
  brand that conveys more inspiring
  communication strategies
• Position brand value in ways that resonate
  with your audiences
Perception → New Reality




       Question 1:
  Brand Characteristics-
How do we want to be seen?
Perception → New Reality

Question 2:
How might
branding and
communication be
more desirable?
What are the main challenges on
   communication going forward?

EXERCISE ON SOLVING ISSUES
Making Your Brand Desirable


     Brand Awareness


    Top-of-Mind Recall


     Wider Audience
21 st Century Learning
Attributes of 21st Century Learning




Knowledge    Independ-
                         Commun-      Co-
 Applicat-      ent
                          ication   creation
   ion        Learning
Attributes of 21st Century Learning

                Knowledge Application
                      Search for and access
                       information from various
                       sources
     Communication
                      Apply and transfer
                       knowledge and skills
                       learnt across disciplines
                      Recognise the relevance
                       and inter-relatedness of
                       what is learnt
Knowledge Application
Knowledge Application
Knowledge
         Application


Why/where/how to
innovate
10 Faces of Innovation
        Business model                                      Product performance
          how the enterprise makes money                      basic features, performance and functionality

                      Networking                                           Product system
                        enterprise’s structure/                              extended system that surrounds an offering
                        value chain
                                                                                      Service
                                                                                        how you service your customers


           Finance                    Process                Offering                             Delivery
           Business     Networking    Enabling    Core       Product        Product    Service   Channel      Brand   Customer
           model                      process     process    performance    system                                    experience



                                                                                    Channel
                                                                         how you connect your
            Enabling process
                                                                   offerings to your customers
            assembled capabilities

                                                                                                  Brand
                                                                   how you express your offering’s benefit
                             Core process                                                   to customers
           proprietary processes that add value

                                                                                     Customer experience
                                                                how you create an overall experience for customers
By Doblin Inc.
Attributes of 21st Century Learning

             Independent Learning

               Monitor own learning
               Demonstrate a positive and
                responsible attitude
                towards learning and work
• Ways to reflect their
  development or expression
  of knowledge and
  understanding
Independent
         Learning


Who innovates
Attributes of 21st Century S’pore Schools



                 Communication
                 Communicate ideas
                  clearly and effectively
Attributes of 21st Century Learning

                Co-Creation

                Collaborate with others
                Knowledge generation by
                Collaboration
                 community
Multipliers through Co-Creation

LEGO in Denmark
- Fans partnered to modify
  Mindstorm products;
- Fans helped in product
  development in lean
  times.
Multipliers through Co-Creation
 Co-create with the Customer
   Gather inputs from user at beginning of design
    process to look at issue with fresh lenses;
   Take a naïve position not expert position.


 “Mining” for Relevance
   Create a process to dig deeper & identify
    customers’ needs;
   Validate value and interest before implementation.
Overview of
Emergenetics
Analytical                           Expressive
           Craves data, structure,                      Desires to tell stories & narratives;
                     organisation;                      Seeks to attract, engage and
Dissects research input and looks                       captivate audience.
   for patterns that point to basic
        human needs & behaviors




               Curious
Ask WHY- more than once;
Willing to try & experience
               to gain better
understanding of problem;
                                                                Sensual
                                                                Satisfy all the senses;
 Thrives on observation &
                                                                Aesthetics, beauty and
                 immersion.
                                                                form as driving forces.




                                Consumer behaviour shifting toward a more
                                 empowered status, need for a more holistic
                                 approach to communication across multiple
                                              touchpoints and experiences.
emergenetics               ®

   (emerge genetics)



            Patterns of
            thinking and
            behaving that
            emerge from your
            genetic blue-print
            and life
            experiences.

      ©EMERGENETICS, LLC
LEFT                           RIGHT
HEMISPHERE                           HEMISPHERE

      Logical                        Intuitive

                                     Emotional
      Verbal
                                     Nonverbal
      Linear
                                     Spatial
  Sequential
                                     Whole
   Analytical
                                     Picture

  Systematic                         Conceptual

                ©EMERGENETICS, LLC
B&C with the Brain in Mind
       Your Survey



  Analytical Conceptual
   Structural Social
Thinking Attributes Defined
        Analytical


            • Enjoys technical problem solving
            • Logic
            • Likes math and science
            • Understands concepts and ideas
            • Likes exploring how things work
Thinking Attributes Defined
         Structural


              • Enjoys directions
              • Predictable
              • Practical
              • Makes and follows plans carefully
              • Likes closure
Thinking Attributes Defined
          Social


             • Enjoys helping others
             • Emotional
             • Sympathetic
             • Intuitive about people
             • Likes working in groups
Thinking Attributes Defined
       Conceptual


            • Enjoys creative process
            • Imaginative
            • Likes the unusual
            • Solves problems intuitively
            • Likes to try new things
Emergenetics Attributes Defined

                                                                    EXPRESSIVENESS
                                                          The outward display of emotions toward
                                                               others and the world at large
        ANALYTICAL CONCEPTUAL
          Clear thinker Intuitive about ideas
Logical problem solver Imaginative
              Rational Visionary                                    ASSERTIVENESS
                                                        The degree of energy invested in expressing
       STRUCTURAL SOCIAL                                       thoughts, feelings and beliefs
      Practical Thinker Intuitive about people
       Likes guidelines Socially aware
           Predictable Sympathetic
                                                                       FLEXIBLITY
                                                         Willingness to accommodate the thoughts
                                                                   and actions of others




                                         ©EMERGENETICS, LLC
Emergenetics of
 Population at
    Large
B&C with the Brain in Mind
       Your Survey



  Analytical Conceptual
   Structural Social
A world where
children go to
school with happy
feet, and there is
no more poverty
B&C with the Brain in Mind
Identify the value-add
         What’s in it for me
Accountability for initiatives
                 Explain ROI
     Marketing/ PR – Tactic
            Results = Buy-in
 Service – Strategic partner




    B&C with the Brain in Mind
1. What is Project Happy Feet?
• Not-for-profit in Singapore operation
  – costs defrayed by corporate organisations so
    that 100% of the funds raised go toward
    beneficiaries directly

• 100% run by volunteers from all walks of
 life
2. What does PHF do?
• Empowers underprivileged children and
 youths
• Supports education and training
  PHF supports everything from building
  infrastructure (e.g. school), capacity building
  and skills training, scholarships, meals, etc.
PHF fed more than 1,000
       children
B&C with the Brain in Mind




Present in a timely, clear format
   More day-to-day operational
                      knowledge
   Time/Scheduling Challenges
Ensuring communications reach
                        everyone
                   Email – Tactic
      Process is needed upfront
3. How does PHF do it?
• Identify credible local NGOs to support
• Organise fund-raisers
PHF painted homes
PHF sponsors education at
         KOTO
PHF empowers NGOs
Ensuring overall consistency of
           message
           Buy-in for the long term
           Need a more clear overall
           brand
           Multifaceted
           communications - Tactic




B&C with the Brain in Mind
4. PHF’s signature programmes
• Chefs For A Cause – making a difference
 through culinary arts
• Project Happy Feet Slipper Race –
 appeals to novel idea of walking in slippers
 for 3-5km
Fund-Raising – Chef For A Cause




             500 kids enjoy ‘Chefs for a
                    Cause’ 2009
B&C with the Brain in Mind




         Create an understanding of needs
         Competing priorities from others
         The right words and tone
         Face-to-face – Tactic
         Put yourself in the receiver’s shoes
         Different orgs/groups; different priorities
5. What you can do

• Volunteer
• Sponsor
• Donate
Summarising … Brain in Mind




Extracted from http://4thst8.wordpress.com/2009/04/10/
Branding
Monster Stork
Always look for Potential
Future of Publishing
Piano video
Work through the Thinking
Preference to improve BnC




         ©EMERGENETICS, LLC
Your Group Assignment
Device a
marketing
strategy to
    sell
McCafe to
    new
consumers
Overview
Your market survey
Target Segment
• gshrghdkhg
Marketing Objectives

         Brand Awareness


         Top-of-Mind Recall


          Wider Audience
Case-study:
Singapore Tourism
Board
Conclusion
Perception → New Reality
Perception → New Reality
Спасибо
 International PR &
 advertising forum

Thank You
Local Russian contact


ALEXANDER KOPYLOV
CERTIFIED EMERGENETICS ASSOCIATE
PHONE: +79104121178
WWW.EMERGENETICS.COM
WWW.ALEXANDERKOPYLOV.COM/RU
CONTROLLING LIFE
South East Asia

YEO Wee John. PR-Охота! "Brand. Brain. Communication"

  • 1.
    Brand. Communication. Insights from Singapore
  • 2.
  • 3.
  • 4.
  • 5.
    Objectives • Understand howthe dynamics of teaching and learning in a 21st century classroom parallels that to innovative client engagement • From a brain-based theory, develop a clear brand that conveys more inspiring communication strategies • Position brand value in ways that resonate with your audiences
  • 6.
    Perception → NewReality Question 1: Brand Characteristics- How do we want to be seen?
  • 7.
    Perception → NewReality Question 2: How might branding and communication be more desirable?
  • 8.
    What are themain challenges on communication going forward? EXERCISE ON SOLVING ISSUES
  • 9.
    Making Your BrandDesirable Brand Awareness Top-of-Mind Recall Wider Audience
  • 10.
    21 st CenturyLearning
  • 11.
    Attributes of 21stCentury Learning Knowledge Independ- Commun- Co- Applicat- ent ication creation ion Learning
  • 12.
    Attributes of 21stCentury Learning Knowledge Application  Search for and access information from various sources Communication  Apply and transfer knowledge and skills learnt across disciplines  Recognise the relevance and inter-relatedness of what is learnt
  • 13.
  • 14.
  • 15.
    Knowledge Application Why/where/how to innovate
  • 16.
    10 Faces ofInnovation Business model Product performance how the enterprise makes money basic features, performance and functionality Networking Product system enterprise’s structure/ extended system that surrounds an offering value chain Service how you service your customers Finance Process Offering Delivery Business Networking Enabling Core Product Product Service Channel Brand Customer model process process performance system experience Channel how you connect your Enabling process offerings to your customers assembled capabilities Brand how you express your offering’s benefit Core process to customers proprietary processes that add value Customer experience how you create an overall experience for customers By Doblin Inc.
  • 17.
    Attributes of 21stCentury Learning Independent Learning  Monitor own learning  Demonstrate a positive and responsible attitude towards learning and work
  • 18.
    • Ways toreflect their development or expression of knowledge and understanding
  • 19.
    Independent Learning Who innovates
  • 21.
    Attributes of 21stCentury S’pore Schools Communication  Communicate ideas clearly and effectively
  • 26.
    Attributes of 21stCentury Learning Co-Creation  Collaborate with others  Knowledge generation by Collaboration community
  • 28.
    Multipliers through Co-Creation LEGOin Denmark - Fans partnered to modify Mindstorm products; - Fans helped in product development in lean times.
  • 29.
    Multipliers through Co-Creation Co-create with the Customer  Gather inputs from user at beginning of design process to look at issue with fresh lenses;  Take a naïve position not expert position.  “Mining” for Relevance  Create a process to dig deeper & identify customers’ needs;  Validate value and interest before implementation.
  • 32.
  • 33.
    Analytical Expressive Craves data, structure, Desires to tell stories & narratives; organisation; Seeks to attract, engage and Dissects research input and looks captivate audience. for patterns that point to basic human needs & behaviors Curious Ask WHY- more than once; Willing to try & experience to gain better understanding of problem; Sensual Satisfy all the senses; Thrives on observation & Aesthetics, beauty and immersion. form as driving forces. Consumer behaviour shifting toward a more empowered status, need for a more holistic approach to communication across multiple touchpoints and experiences.
  • 34.
    emergenetics ® (emerge genetics) Patterns of thinking and behaving that emerge from your genetic blue-print and life experiences. ©EMERGENETICS, LLC
  • 35.
    LEFT RIGHT HEMISPHERE HEMISPHERE Logical Intuitive Emotional Verbal Nonverbal Linear Spatial Sequential Whole Analytical Picture Systematic Conceptual ©EMERGENETICS, LLC
  • 36.
    B&C with theBrain in Mind Your Survey Analytical Conceptual Structural Social
  • 37.
    Thinking Attributes Defined Analytical • Enjoys technical problem solving • Logic • Likes math and science • Understands concepts and ideas • Likes exploring how things work
  • 38.
    Thinking Attributes Defined Structural • Enjoys directions • Predictable • Practical • Makes and follows plans carefully • Likes closure
  • 39.
    Thinking Attributes Defined Social • Enjoys helping others • Emotional • Sympathetic • Intuitive about people • Likes working in groups
  • 40.
    Thinking Attributes Defined Conceptual • Enjoys creative process • Imaginative • Likes the unusual • Solves problems intuitively • Likes to try new things
  • 41.
    Emergenetics Attributes Defined EXPRESSIVENESS The outward display of emotions toward others and the world at large ANALYTICAL CONCEPTUAL Clear thinker Intuitive about ideas Logical problem solver Imaginative Rational Visionary ASSERTIVENESS The degree of energy invested in expressing STRUCTURAL SOCIAL thoughts, feelings and beliefs Practical Thinker Intuitive about people Likes guidelines Socially aware Predictable Sympathetic FLEXIBLITY Willingness to accommodate the thoughts and actions of others ©EMERGENETICS, LLC
  • 42.
  • 43.
    B&C with theBrain in Mind Your Survey Analytical Conceptual Structural Social
  • 44.
    A world where childrengo to school with happy feet, and there is no more poverty
  • 47.
    B&C with theBrain in Mind
  • 48.
    Identify the value-add What’s in it for me Accountability for initiatives Explain ROI Marketing/ PR – Tactic Results = Buy-in Service – Strategic partner B&C with the Brain in Mind
  • 49.
    1. What isProject Happy Feet? • Not-for-profit in Singapore operation – costs defrayed by corporate organisations so that 100% of the funds raised go toward beneficiaries directly • 100% run by volunteers from all walks of life
  • 50.
    2. What doesPHF do? • Empowers underprivileged children and youths • Supports education and training PHF supports everything from building infrastructure (e.g. school), capacity building and skills training, scholarships, meals, etc.
  • 51.
    PHF fed morethan 1,000 children
  • 52.
    B&C with theBrain in Mind Present in a timely, clear format More day-to-day operational knowledge Time/Scheduling Challenges Ensuring communications reach everyone Email – Tactic Process is needed upfront
  • 53.
    3. How doesPHF do it? • Identify credible local NGOs to support • Organise fund-raisers
  • 54.
  • 55.
  • 56.
  • 57.
    Ensuring overall consistencyof message Buy-in for the long term Need a more clear overall brand Multifaceted communications - Tactic B&C with the Brain in Mind
  • 58.
    4. PHF’s signatureprogrammes • Chefs For A Cause – making a difference through culinary arts • Project Happy Feet Slipper Race – appeals to novel idea of walking in slippers for 3-5km
  • 59.
    Fund-Raising – ChefFor A Cause 500 kids enjoy ‘Chefs for a Cause’ 2009
  • 61.
    B&C with theBrain in Mind Create an understanding of needs Competing priorities from others The right words and tone Face-to-face – Tactic Put yourself in the receiver’s shoes Different orgs/groups; different priorities
  • 62.
    5. What youcan do • Volunteer • Sponsor • Donate
  • 65.
    Summarising … Brainin Mind Extracted from http://4thst8.wordpress.com/2009/04/10/
  • 66.
  • 68.
  • 69.
    Always look forPotential
  • 70.
  • 71.
  • 72.
    Work through theThinking Preference to improve BnC ©EMERGENETICS, LLC
  • 73.
  • 74.
    Device a marketing strategy to sell McCafe to new consumers
  • 75.
  • 76.
  • 77.
  • 78.
    Marketing Objectives Brand Awareness Top-of-Mind Recall Wider Audience
  • 79.
  • 118.
  • 120.
    Perception → NewReality Perception → New Reality
  • 121.
    Спасибо International PR& advertising forum Thank You
  • 122.
    Local Russian contact ALEXANDERKOPYLOV CERTIFIED EMERGENETICS ASSOCIATE PHONE: +79104121178 WWW.EMERGENETICS.COM WWW.ALEXANDERKOPYLOV.COM/RU CONTROLLING LIFE
  • 123.