Creating the Culture of Innovation through an Innovation Program that encourages employee to contribute ideas to grow the business, create operational efficiencies and improve customer satisfaction - Based on the Innovation Program I created at my company

1. Jag Randhawa
VP of IT/E-Commerce

2. Video: Selective Attention Test - Harvard

3. Limitations of human brain:
o Focus limits mental processing power
o Brain has limit on number of external stimuli it can process

4. It’s often the employees—rather than outside consultants—
who know a company’s products and processes best
(Wall Street Journal, 2011)
Use employees to increase brain power and expand visual field

7. 48% 45% 59%
75%
What can we learn from them?
36%
45%
33%
Innovation Premium. Forbes, Aug 2011

9. Creativity is thinking up new things. Innovation is doing new things.
(Theodore Levitt)

10. o Disruptive
o Sustained

11. Information rich
o Orderly, Incremental… often
aligned with perceived
customer’s needs
Interaction rich
Chaotic, breakthrough… often
aligned with customer’s wants
** We pay outrageous price for what we want, and cut coupons for what we need

12. Promise cannot be touched or seen
BUT,… felt through the services your employees provide
Psychology of Experience vs Memory

13. Create means for employees to contribute
State the problem and give them a purpose
Ideas are as valuable as the solutions
Make it infectious

15. Identify the Need
Design the Innovation Program
Involve Employees
Create Recurring Meetings
Refine the Program

16. Domains of Idea Capturing
Innovation Process
Screening
Investment
Process
Implementation
Recognition
Process

17. Business
Domains
Revenue Cost Business Business
Generating Saving Process Model

18. MY BIG IDEA
Measurable Outcome or
Business Value
Outcome
Who will be Impacted
and How Impact
ROI
Time and Cost of
implementation

19. • Idea Screening Team
Validate and Refine
• Executive Team
Prioritize
Implement • Implementation Team

20. o Time
o Capital
o Support

21. o Prop
for accepted idea
o Wall of Fame
for implemented idea

22. o Small Wins
o Prototype
o Fail Frequently, Fail Early
o Test, Refine, Implement, Refine…
o Continuous Learning

23. o Sell it to Employees
o Recruit Idea Screening Team Members
o Create Recurring Meetings
o Recognize Contributors and Promote the Program
o Solicit Feedback to Refine the program

28. Novelty
Exclusivity Quality
Commodity

29. Be patient for growth, be impatient for profit
(Clayton Christensen, Innovator's Dilemma)
Every innovation destroys something existing
(Jeff Degraff, Innovation You)

30. Thank you!
Jag Randhawa
jrandhawa@camico.com