The document outlines an agenda for a meeting taking place at the Waag Society in Amsterdam. It includes:
- Arrivals and a welcome session from 11-11:45am featuring presentations from Waag Society and AIM.
- Short presentations from two members of the City of Oulu from 11:45-12:15pm.
- An informal meeting over lunch from 12:15-1:15pm.
- Closing and departure at 1:30pm.
Rick Tilghman, PayPal - Arizona World Usability Day 2012 UX Keynote PresentationTheo Mandel, PhD
Arizona World Usability Day 2012 Keynote Presentation, Nov. 8, 2012
Rick Tilghman, Senior Director of User Experience Design, PayPal
Topic: Delivering payments in a ubiquitous computing world
Digital services continue to assume an increasingly essential role in daily life. Devices are shrinking and fragmenting, analog products are evolving digital capabilities, and new products are displacing established business models. In short, digital is absorbing an increasing array of specific, nuanced, and ever more essential behaviors and needs.
As we confront this rapidly evolving world of ubiquitous computing there are a number of important questions we’re asking at PayPal. What are the implications for the future of payment services? What is the role of usability and UX? How do we evolve to address an accelerating and diversifying marketplace?
The document discusses challenges facing the future public sector workforce in Australia. It notes the aging population and increasing urbanization. The priorities for the public sector are improving service delivery, innovation of products and services, and workforce and talent development. This will require strengthening leadership, increasing productivity and performance, and developing a more agile workforce. Changes like consolidation, increased use of technology, and outsourcing some services will impact the workforce. Regional economies rely on public sector jobs so changes may affect them. Overall the public sector must invest in leadership, performance management, and increasing workforce flexibility and agility.
Experientia participated in designing the FredericiaC urban development project in Fredericia, Denmark. The project involved engaging citizens in helping shape the concept and master plan for the development through temporary events and spaces. The goal was to build a process that allowed people and the community to help define the vision for the area and focus on making it a place where low carbon initiatives in mobility, buildings, and services could flourish over the long term through incremental development.
The document discusses using insights from brain science and Emergenetics to improve branding and communication strategies. It highlights attributes of 21st century learning like knowledge application, independent learning, communication, and co-creation. The document suggests understanding audience perceptions and positioning brand value to resonate with them. Examples of the Singapore Tourism Board and Project Happy Feet nonprofit are provided. The focus is on applying analytical, conceptual, structural and social thinking preferences to develop effective marketing approaches.
Vi 2 2010 2 10 Ponencia Services Design For PeopleIESS
The document discusses the role of design in services. It outlines six axes for designing services: objects, environments, communication, identities, people, and processes. Designing services is about how things will happen, not just how they will be. The document also presents a framework for creating experiences through interactions, contact points, procedures, and infrastructures. Finally, it concludes that design transforms ideas into valuable solutions for people and is a key part of the innovation process.
The document is a keynote presentation by Thomas J. Howard on creativity and design. It discusses whether creativity is discipline-specific or a general competency. Howard suggests creativity involves both discipline-specific and general aspects. He presents models of the creative design process and different types of idea generation, including routine, type 'I' which uses apparent information, and type 'E' which uses unapparent information.
Understanding Stakeholder Value Agile Edge Grant Rule SmsValtech UK
Valtech Agile Edge London Oct 1st 09. Guest speaker Grant Rule from SMS discusses the 5-capitals model for understanding value and sustaining delivery and accounting for the total cost of acquisition & ownership of softsystems. He argues that acquirers and producers of softsystems are more effective when they align with stakeholders desired outcomes, balancing the 5 kinds of value.
Crafitti's (http://www.crafitti.com) methodology for Patent Valuation using TRIZ, Social Value Analysis, Scenario Planning and Analytic Hierarchy Process (AHP) - A Unique methodology called - Multi-Dimensional Multi-perspective Methodology
Rick Tilghman, PayPal - Arizona World Usability Day 2012 UX Keynote PresentationTheo Mandel, PhD
Arizona World Usability Day 2012 Keynote Presentation, Nov. 8, 2012
Rick Tilghman, Senior Director of User Experience Design, PayPal
Topic: Delivering payments in a ubiquitous computing world
Digital services continue to assume an increasingly essential role in daily life. Devices are shrinking and fragmenting, analog products are evolving digital capabilities, and new products are displacing established business models. In short, digital is absorbing an increasing array of specific, nuanced, and ever more essential behaviors and needs.
As we confront this rapidly evolving world of ubiquitous computing there are a number of important questions we’re asking at PayPal. What are the implications for the future of payment services? What is the role of usability and UX? How do we evolve to address an accelerating and diversifying marketplace?
The document discusses challenges facing the future public sector workforce in Australia. It notes the aging population and increasing urbanization. The priorities for the public sector are improving service delivery, innovation of products and services, and workforce and talent development. This will require strengthening leadership, increasing productivity and performance, and developing a more agile workforce. Changes like consolidation, increased use of technology, and outsourcing some services will impact the workforce. Regional economies rely on public sector jobs so changes may affect them. Overall the public sector must invest in leadership, performance management, and increasing workforce flexibility and agility.
Experientia participated in designing the FredericiaC urban development project in Fredericia, Denmark. The project involved engaging citizens in helping shape the concept and master plan for the development through temporary events and spaces. The goal was to build a process that allowed people and the community to help define the vision for the area and focus on making it a place where low carbon initiatives in mobility, buildings, and services could flourish over the long term through incremental development.
The document discusses using insights from brain science and Emergenetics to improve branding and communication strategies. It highlights attributes of 21st century learning like knowledge application, independent learning, communication, and co-creation. The document suggests understanding audience perceptions and positioning brand value to resonate with them. Examples of the Singapore Tourism Board and Project Happy Feet nonprofit are provided. The focus is on applying analytical, conceptual, structural and social thinking preferences to develop effective marketing approaches.
Vi 2 2010 2 10 Ponencia Services Design For PeopleIESS
The document discusses the role of design in services. It outlines six axes for designing services: objects, environments, communication, identities, people, and processes. Designing services is about how things will happen, not just how they will be. The document also presents a framework for creating experiences through interactions, contact points, procedures, and infrastructures. Finally, it concludes that design transforms ideas into valuable solutions for people and is a key part of the innovation process.
The document is a keynote presentation by Thomas J. Howard on creativity and design. It discusses whether creativity is discipline-specific or a general competency. Howard suggests creativity involves both discipline-specific and general aspects. He presents models of the creative design process and different types of idea generation, including routine, type 'I' which uses apparent information, and type 'E' which uses unapparent information.
Understanding Stakeholder Value Agile Edge Grant Rule SmsValtech UK
Valtech Agile Edge London Oct 1st 09. Guest speaker Grant Rule from SMS discusses the 5-capitals model for understanding value and sustaining delivery and accounting for the total cost of acquisition & ownership of softsystems. He argues that acquirers and producers of softsystems are more effective when they align with stakeholders desired outcomes, balancing the 5 kinds of value.
Crafitti's (http://www.crafitti.com) methodology for Patent Valuation using TRIZ, Social Value Analysis, Scenario Planning and Analytic Hierarchy Process (AHP) - A Unique methodology called - Multi-Dimensional Multi-perspective Methodology
The document introduces Hypothesis Based Testing (HBT) as a goal-focused methodology for software validation that consists of six stages of "doing" powered by eight thinking disciplines, with an emphasis on understanding expectations, context, and formulating hypotheses about potential defects early in order to prove they will not exist. HBT is described as being centered around the goal of delivering clean software rather than activities, and is powered by a defect detection technique called STEM (STAG Test Engineering Method) that provides a scientific basis through 32 core concepts.
Knowledge Management & Value Creation for Improving Agile EstimationsLuigi Buglione
One of the main issues in ICT organizations, also from a IT Service Management viewpoint, is to underevaluate the way people are managed within project teams. Also well-known ITSM models such as ITIL classify ‘people’ and ‘knowledge’ as assets at the same level than processes, organization and the infrastructure, while they should be treated in a different way because their different nature and also since they contribute early in the value chain, in particular about the estimation process. Such thoughts in an agile organization are more relevant because integral part of the Agile Manifesto and related values. Since agile organizations bet more on experience-analogy based estimates, knowledge management assumes a more relevant role in their management style and vision. This paper will discuss common-sense and pragmatic ways to improve organizational results by investing respectively on people and knowledge, that are the real ‘enablers’ for improving estimates. Such ways are based on practical experience as well as on best practices from most known ITSM frameworks and models such as ITIL.
STAG provides software testing services using its proprietary Hypothesis Based Testing (HBT) methodology. HBT is a six-stage, scientific approach to testing powered by eight disciplines of thinking. Case studies show HBT finds 2-3 times as many defects as conventional testing and improves productivity. Customers report higher quality software and up to 3 times return on investment when using STAG's services.
Can't we all get along? Human-centered design meets AgileAutodesk
This presentation will describe and explore the differences between the two approaches, when it's appropriate to use agile development, how to integrate this popular method into the human-centered design and research process — and why client needs and today's marketplace increasingly are demanding these collaborative techniques.
Situation Normal Everything Must Change - from innovation to commoditisation ...Simon Wardley
General shortened version of the presentation covering evolution, change, mapping, ecosystems, cloud, economic cycles, commoditisation, componentisation, strategy and open approaches.
Presentation symposium ehealth and clinical and psychological sciences for the oration of Andrea Evers ‘Learning from the wisdom of the body’ on Nov 4th 2011 Nijmegen (NL), and opening Radboud Expert Centre for Psychology & Medicine
Play on: Serious Games for Elderly Citizenslikewildfire
This document discusses using serious games to promote healthy aging for elderly citizens. It notes that seniors are catching up to newer technologies and can benefit physically, mentally, and socially from games. Games can boost self-efficacy and serve important social functions. Opportunities exist in making games more intuitive and applying game concepts to everyday life activities. Serious games could target prevention, treatment, and education for seniors related to physical well-being through exergames, mental well-being through brain trainers, and social well-being through connectedness. The presentation advocates for more open-ended play and intergenerational gaming to benefit future senior citizens.
Using eHealth to manage chronic diseases in a person-centred approach to carelikewildfire
A multidisciplinary reflexion on health issues of the 21st century could lead to innovative solutions. One of the challenges to overcome in the coming decades is how to support the increasing number of chronic patients in a pressured healthcare ecology. Patients in chronic disease management are expected to increasingly use Information and Communication Technology (ICT) for self-care during their treatment process and for co-decision with health care providers. The application of these types of information and communication technology is looked upon as one of the ways to get both patients and healthcare providers more involved in their treatment and to increase the health related quality of care, according to the WHO. Connecting patients and health care professionals would not only improve the technical system of communicating but also triggers social innovations of care models in which new ways of interacting and deciding improves the diagnostics and treatment. So far, a general overview of the extent and nature of published research involving this subset of ICT-interventions is lacking. Based on a scoping review conducted by Wildevuur e.o cancer was chosen as a case study to research how ICT could support cancer-patients in a person-centred approach to care.
Experience design-based approaches to tackling the increasingly complex challenges in our communities. This symposium, hosted by UTS Design Innovation Research Centre (UTS:DI) is for public sector innovators, social change makers, designers; anyone tasked with tackling the challenges of designing our collective future.
Sabine E. Wildevuur of Waag Society and VU University gave a presentation on the People Value Canvas.
Gfhe 111021 presentation-sw-sabine wildevuur and jacco van uden-17 oktlikewildfire
The document discusses using games to promote healthy aging for elderly citizens. It notes that games can help the elderly stay socially and physically active. As elderly citizens become more familiar with games, opportunities exist to use games to address social wellbeing, connectedness, and mental wellbeing for this population. The document promotes applying successful game practices and concepts to everyday life for invisible exercising and outlines forecasts for the next generation of senior citizens.
A multidisciplinary reflexion on health issues of the 21st century could lead to innovative solutions. One of the challenges to overcome in the coming decades is how to support the increasing number of chronic patients in a pressured healthcare ecology. Patients in chronic disease management are expected to increasingly use Information and Communication Technology (ICT) for self-care during their treatment process and for co-decision with health care providers. The application of these types of information and communication technology is looked upon as one of the ways to get both patients and healthcare providers more involved in their treatment and to increase the health related quality of care, according to the WHO. Connecting patients and health care professionals would not only improve the technical system of communicating but also triggers social innovations of care models in which new ways of interacting and deciding improves the diagnostics and treatment. So far, a general overview of the extent and nature of published research involving this subset of ICT-interventions is lacking. Based on a scoping review conducted by Wildevuur e.o cancer was chosen as a case study to research how ICT could support cancer-patients in a person-centred approach to care.
The use of information and communication technologies is seen as an essential tool for the future development of our healthcare systems. E-health is one of the fastest growing industries. Not only can it make our healthcare systems more efficient, it can also increase its overall quality.
Your cognitive future: How next-gen computing changes the way we live and workIBM in Healthcare
The healthcare industry is undergoing significant change driven by six disruptive forces - rapid digitization, changing consumer expectations, regulatory complexities, increasing healthcare demand, shortage of skilled resources and elevating healthcare costs. To meet the implication of these forces, healthcare organizations must excel in engaging with consumers, discovering new ideas and taking effective decisions
Currently, traditional analytics capabilities are unable to exploit maximum value from the ever increasing data resource constraining organization’s achievements and performance. But cognitive computing has the ability to bridge this gap and can open up fresh opportunities for the healthcare industry. It is already helping healthcare organizations to provide personalized care, effective decisions and more innovative solutions.
IBM_analytics across the healthcare ecosystem Heather Fraser
Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem. While almost two-thirds of organizations across the healthcare ecosystem have analytics strategies in place, our research shows that only a fifth are driving analytics adoption across the enterprise. The key barriers are a lack of data management capabilities and skilled analysts, as well as poor organizational change management. To develop and translate insights into actions that enhance outcomes, organizations will need to collaborate across an expanding ecosystem.
The document discusses the healthcare services industry in India. It provides details on the key components of the industry including hospitals, medical insurance, pharma, diagnostics, and medical tourism. It then describes some characteristics of the hospital industry such as intangibility, inconsistency, inseparability, and perishability of services. The document also lists innovations, technologies, top hospitals in India and globally, market segmentation approaches, and the marketing mix (7Ps) framework specific to hospitals. It concludes with analyzing SWOT, problems faced by the industry, and a PESTEL analysis.
IBM BC2015 - Internet of Things - from hype to realityIBM Sverige
Denna presentation hölls på IBM Business Connect (http://www.ibm.com/se/businessconnect) i oktober 2015 av Kim Escherich (IoT Innovation Architect, IBM)
Beskrivning:
Internet of Things is everywhere, and almost everyone is talking about it its impact to society. It is changing how we innovate to create new cool things, how people interact and learn, and our ability more wisely use our resources.
This presentation will briefly review IBM's journey, what areas are in focus and what IBM sees as its key contributions to this transformation.
The document introduces Hypothesis Based Testing (HBT) as a goal-focused methodology for software validation that consists of six stages of "doing" powered by eight thinking disciplines, with an emphasis on understanding expectations, context, and formulating hypotheses about potential defects early in order to prove they will not exist. HBT is described as being centered around the goal of delivering clean software rather than activities, and is powered by a defect detection technique called STEM (STAG Test Engineering Method) that provides a scientific basis through 32 core concepts.
Knowledge Management & Value Creation for Improving Agile EstimationsLuigi Buglione
One of the main issues in ICT organizations, also from a IT Service Management viewpoint, is to underevaluate the way people are managed within project teams. Also well-known ITSM models such as ITIL classify ‘people’ and ‘knowledge’ as assets at the same level than processes, organization and the infrastructure, while they should be treated in a different way because their different nature and also since they contribute early in the value chain, in particular about the estimation process. Such thoughts in an agile organization are more relevant because integral part of the Agile Manifesto and related values. Since agile organizations bet more on experience-analogy based estimates, knowledge management assumes a more relevant role in their management style and vision. This paper will discuss common-sense and pragmatic ways to improve organizational results by investing respectively on people and knowledge, that are the real ‘enablers’ for improving estimates. Such ways are based on practical experience as well as on best practices from most known ITSM frameworks and models such as ITIL.
STAG provides software testing services using its proprietary Hypothesis Based Testing (HBT) methodology. HBT is a six-stage, scientific approach to testing powered by eight disciplines of thinking. Case studies show HBT finds 2-3 times as many defects as conventional testing and improves productivity. Customers report higher quality software and up to 3 times return on investment when using STAG's services.
Can't we all get along? Human-centered design meets AgileAutodesk
This presentation will describe and explore the differences between the two approaches, when it's appropriate to use agile development, how to integrate this popular method into the human-centered design and research process — and why client needs and today's marketplace increasingly are demanding these collaborative techniques.
Situation Normal Everything Must Change - from innovation to commoditisation ...Simon Wardley
General shortened version of the presentation covering evolution, change, mapping, ecosystems, cloud, economic cycles, commoditisation, componentisation, strategy and open approaches.
Presentation symposium ehealth and clinical and psychological sciences for the oration of Andrea Evers ‘Learning from the wisdom of the body’ on Nov 4th 2011 Nijmegen (NL), and opening Radboud Expert Centre for Psychology & Medicine
Play on: Serious Games for Elderly Citizenslikewildfire
This document discusses using serious games to promote healthy aging for elderly citizens. It notes that seniors are catching up to newer technologies and can benefit physically, mentally, and socially from games. Games can boost self-efficacy and serve important social functions. Opportunities exist in making games more intuitive and applying game concepts to everyday life activities. Serious games could target prevention, treatment, and education for seniors related to physical well-being through exergames, mental well-being through brain trainers, and social well-being through connectedness. The presentation advocates for more open-ended play and intergenerational gaming to benefit future senior citizens.
Using eHealth to manage chronic diseases in a person-centred approach to carelikewildfire
A multidisciplinary reflexion on health issues of the 21st century could lead to innovative solutions. One of the challenges to overcome in the coming decades is how to support the increasing number of chronic patients in a pressured healthcare ecology. Patients in chronic disease management are expected to increasingly use Information and Communication Technology (ICT) for self-care during their treatment process and for co-decision with health care providers. The application of these types of information and communication technology is looked upon as one of the ways to get both patients and healthcare providers more involved in their treatment and to increase the health related quality of care, according to the WHO. Connecting patients and health care professionals would not only improve the technical system of communicating but also triggers social innovations of care models in which new ways of interacting and deciding improves the diagnostics and treatment. So far, a general overview of the extent and nature of published research involving this subset of ICT-interventions is lacking. Based on a scoping review conducted by Wildevuur e.o cancer was chosen as a case study to research how ICT could support cancer-patients in a person-centred approach to care.
Experience design-based approaches to tackling the increasingly complex challenges in our communities. This symposium, hosted by UTS Design Innovation Research Centre (UTS:DI) is for public sector innovators, social change makers, designers; anyone tasked with tackling the challenges of designing our collective future.
Sabine E. Wildevuur of Waag Society and VU University gave a presentation on the People Value Canvas.
Gfhe 111021 presentation-sw-sabine wildevuur and jacco van uden-17 oktlikewildfire
The document discusses using games to promote healthy aging for elderly citizens. It notes that games can help the elderly stay socially and physically active. As elderly citizens become more familiar with games, opportunities exist to use games to address social wellbeing, connectedness, and mental wellbeing for this population. The document promotes applying successful game practices and concepts to everyday life for invisible exercising and outlines forecasts for the next generation of senior citizens.
A multidisciplinary reflexion on health issues of the 21st century could lead to innovative solutions. One of the challenges to overcome in the coming decades is how to support the increasing number of chronic patients in a pressured healthcare ecology. Patients in chronic disease management are expected to increasingly use Information and Communication Technology (ICT) for self-care during their treatment process and for co-decision with health care providers. The application of these types of information and communication technology is looked upon as one of the ways to get both patients and healthcare providers more involved in their treatment and to increase the health related quality of care, according to the WHO. Connecting patients and health care professionals would not only improve the technical system of communicating but also triggers social innovations of care models in which new ways of interacting and deciding improves the diagnostics and treatment. So far, a general overview of the extent and nature of published research involving this subset of ICT-interventions is lacking. Based on a scoping review conducted by Wildevuur e.o cancer was chosen as a case study to research how ICT could support cancer-patients in a person-centred approach to care.
The use of information and communication technologies is seen as an essential tool for the future development of our healthcare systems. E-health is one of the fastest growing industries. Not only can it make our healthcare systems more efficient, it can also increase its overall quality.
Your cognitive future: How next-gen computing changes the way we live and workIBM in Healthcare
The healthcare industry is undergoing significant change driven by six disruptive forces - rapid digitization, changing consumer expectations, regulatory complexities, increasing healthcare demand, shortage of skilled resources and elevating healthcare costs. To meet the implication of these forces, healthcare organizations must excel in engaging with consumers, discovering new ideas and taking effective decisions
Currently, traditional analytics capabilities are unable to exploit maximum value from the ever increasing data resource constraining organization’s achievements and performance. But cognitive computing has the ability to bridge this gap and can open up fresh opportunities for the healthcare industry. It is already helping healthcare organizations to provide personalized care, effective decisions and more innovative solutions.
IBM_analytics across the healthcare ecosystem Heather Fraser
Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem. While almost two-thirds of organizations across the healthcare ecosystem have analytics strategies in place, our research shows that only a fifth are driving analytics adoption across the enterprise. The key barriers are a lack of data management capabilities and skilled analysts, as well as poor organizational change management. To develop and translate insights into actions that enhance outcomes, organizations will need to collaborate across an expanding ecosystem.
The document discusses the healthcare services industry in India. It provides details on the key components of the industry including hospitals, medical insurance, pharma, diagnostics, and medical tourism. It then describes some characteristics of the hospital industry such as intangibility, inconsistency, inseparability, and perishability of services. The document also lists innovations, technologies, top hospitals in India and globally, market segmentation approaches, and the marketing mix (7Ps) framework specific to hospitals. It concludes with analyzing SWOT, problems faced by the industry, and a PESTEL analysis.
IBM BC2015 - Internet of Things - from hype to realityIBM Sverige
Denna presentation hölls på IBM Business Connect (http://www.ibm.com/se/businessconnect) i oktober 2015 av Kim Escherich (IoT Innovation Architect, IBM)
Beskrivning:
Internet of Things is everywhere, and almost everyone is talking about it its impact to society. It is changing how we innovate to create new cool things, how people interact and learn, and our ability more wisely use our resources.
This presentation will briefly review IBM's journey, what areas are in focus and what IBM sees as its key contributions to this transformation.
De " BDO Healthcare sector group" is gespecialiseerd in financiële, fiscale, juridische en operationele dienstverlening aan de diverse actoren in de Healthcare sector. Het BDO Healthcare team is een multidisciplinair team van specialisten. Onze werkzaamheden bestaan onder andere uit controle- en adviesopdrachten (fiscale, juridische en operationele dienstverlening) bij diverse zorginstellingen zoals ziekenhuizen, rusthuizen, instellingen voor gehandicaptenzorg, CAW’s en eerstelijns zorgverleners.
The New Age of Healthcare Ecosystems: Infographic (1)IBM in Healthcare
Learn how ecosystems will change the nature of business activities, expand capabilities and enable experiences in healthcare and life sciences beyond anything possible today.
To know more, visit: ibm.biz/healthecos
Saiful Hidayat : Improving Hospital Quality of Service Thru Implementing “E...Saiful Hidayat
Adalah Presentasi Saya pada acara Seminar Nasional "Hospital Service to win all"..... yang diselenggarakan di Bali - Hotel Ayodya Tanggal 26 dan 27 Juli 2011,
Healthcare is changing rapidly. It is clear that humans need mechanisms to automate some parts of data processing and help humans in decision making. This talk will concentrate on how to improve the machine understanding of unstructured data.
Healthcare Industry Taxonomy for the Population Health EraDave Chase
See https://www.linkedin.com/pulse/population-health-investments-catastrophically-misaligned-dave-chase for background on taxonomy
Created for The Future Health Ecosystem Today by Cascadia Capital and Dave Chase
Over the next 10 years, customer service will evolve to become more social and cross-channel. Customers will interact with companies through various online and offline channels. To provide excellent customer experiences, companies will need to adopt social CRM, measure end-to-end customer journeys, and foster collaboration both within their organizations and with customers. New technologies will continue emerging to support more integrated, real-time customer service across all channels.
The document discusses industry and research clusters in the Rhône-Alps region of France that were launched in 2005 to promote innovation and competitiveness among small and medium enterprises (SMEs). It describes the region's strong base of SMEs, universities, and major companies. Eight main industry clusters and seven research clusters were established to address strategic challenges through collaboration between businesses, universities, and public/private sectors. The clusters work to enhance members' competitive advantages through activities like training, technology innovation, and international promotion.
Linking Customer Needs to Corporate Strategic IntentionXin Ding
This document summarizes a research study on how technology readiness affects customers' evaluation and intention to use online financial services. The study found:
1) Perceived service delivery systems and behavioral intentions varied across customer technology readiness segments.
2) Market entry decisions impacted perceptions of service performance and customer experiences.
3) Individual technology beliefs influenced service evaluation and usage intentions.
The study contributes to understanding how customer technology needs relate to service experiences and evaluations. It also examines how market positioning strategies and service design affect customer relationships. Future research could explore the models in other contexts and include additional service factors.
This document discusses content strategy and how it has become essential for organizations. It outlines how the role of content strategist has expanded from focusing solely on information architecture to encompassing a broader set of responsibilities including content planning, governance, and quality evaluation. The presentation emphasizes that effective content strategy requires looking beyond templates to consider user needs and evaluating existing content. It provides examples of how to think more holistically about an organization's content needs.
10. fri 1130 1230 soni - analytics in academiaJon Hedlund
The document summarizes a presentation given by Ashok Soni from Indiana University's Kelley School of Business at Deloitte's Analytics Symposium in 2010. The presentation discusses the growing need for business analytics professionals and the new graduate certificate program in business analytics developed collaboratively between Kelley and Deloitte. It also covers the business analytics value chain and how the certificate program aims to produce "complete analysts" that can address all phases of the analytics process.
The document discusses a new paradigm for deepening cooperation between Guangdong and Hong Kong through the China-Hong Kong Closer Economic Partnership Arrangement (CEPA). It proposes focusing on value engineering equations and analyzing product/service lifecycles and supply chains. A key part of this involves developing a special policy zone in Nansha, Guangzhou to promote intellectual property development and technology commercialization between the two regions.
hcid2011 - RED: a multi-disciplinary approach to experience design - Jarnail ...City University London
This document discusses a multi-disciplinary approach called RED (Research, Envision, Design) for experience design. It emphasizes hypothesis-driven research, capability modeling, and scenario planning to envision solutions. The design process involves concept and product design, workload definition, and user-centered and comparative design. Delivery focuses on proof of concepts, vision demonstrators, and investment cases. Examples discussed include an assisted living innovation platform and projects helping organizations promote digital literacy and envision breakthrough customer experiences.
What are the main business and social trends that will have an impact on ICT in 2 to 5 years? How can we take them into account in our strategies and policies?
Service design is an interdisciplinary approach that combines tools from various disciplines to create well-designed experiences. It focuses on defining services through requirements analysis, understanding user needs, discovering opportunities through co-creation, designing service concepts, and implementing solutions through prototyping. The goal is to innovate or improve existing services to make them more useful, usable, and desirable for end users.
This corporate presentation is for Tomorrow Group, a global innovation platform headquartered in Brussels. It has over 400 partners, 3 million visitors, and operates a 5th generation innovation platform. It has hosted numerous "Living Tomorrow" events since 1995 exploring future concepts. Its facilities include an innovation center opening in 2013 near Brussels incorporating a living lab and testing centers. It assists customers in areas like smart cities, future concepts for industries like hotels and healthcare, and provides open innovation services to help companies innovate and envision the future.
Allan Cook (Deloitte Consulting): How Do I Sell a “First” VR/AR Project to My...AugmentedWorldExpo
A talk from the Work Track at AWE USA 2017 - the largest conference for AR+VR in Santa Clara, California May 31- June 2, 2017.
Allan Cook (Deloitte Consulting): How Do I Sell a “First” VR/AR Project to My Company?
A Deloitte leader in Digital Reality will discuss best practices on how to develop an initial project or proof of concept in the field of Digital Reality (VR/MR/AR). The session will look at how to identify an appropriate use cases, articulate value, develop a return on investment, select partners, and set internal expectations. Several citations and case studies will be used to highlight the “do’s” and “don’ts,” from initial ideation through developing a working proposal to kicking off an engagement.
http://AugmentedWorldExpo.com
Intelligent cities 5 - What makes cities smart?Nicos Komninos
I. This document discusses the concept of spatial intelligence of cities and how it relates to intelligent and smart cities. Spatial intelligence refers to the informational and cognitive processes that characterize intelligent cities, including information collection/processing, real-time alerts, forecasting, learning, and distributed problem solving.
II. The document outlines three types of spatial intelligence that cities can develop: orchestration intelligence through organized innovation workflows; amplification intelligence by strengthening innovation ecosystem components; and instrumentation intelligence using future internet/embedded systems.
III. The document concludes by discussing how the research group URENIO plans intelligent cities by describing city/district challenges, corresponding innovation ecosystems, digital spaces/applications, and integrating these layers through intelligent city platforms.
This document discusses how business model innovation for digital enterprises can be supported through the use of value models. It describes a modeling language called VDML (Value Delivery Modeling Language) that provides an underlying representation of business model innovation frameworks. VDML allows for the representation of value networks and business activity networks to support business model innovation. The document outlines how VDML relates to other areas like product, process and service innovation and how it can support business model analysis and simulation through a cloud-based platform.
Warwick Digitial Lab & Coventry Aerospace Forumjoedarlo
The document discusses a fact finding mission by Warwick Digital Lab to understand the challenges facing aerospace SMEs in the Coventry region. The lab visited 4 companies and identified challenges around lean processes, quality control, tool wear, and accessing new business. It proposes forming a Digital Guild of aerospace businesses to collaborate on emerging technologies and address common challenges. Future activities would identify the top 5 challenges to guide collaboration between the lab and industry.
Akendi is an experience design, research, and strategy firm focused on creating intentional experiences for products, services, and spaces. They take an end-to-end approach to experience design, considering the full experience from a customer's awareness through purchase, use, and recycling. Their services include strategy, experience research through methods like ethnography and personas, experience design including information architecture and visual design, and testing.
Peter Weill discusses four pathways to digital business transformation:
1. Operational Excellence - Focus on efficiency through automation and standardization.
2. New Organization - Make major changes through organizational "explosions" like overhauling decision rights.
3. Customer Experience - Prioritize the customer experience through initiatives like omnichannel capabilities.
4. Stair Steps - Incremental changes through a series of smaller steps rather than one big transformation.
He found that globally most companies are about one-third complete in their transformations, with Australia similar at 26-38% on average across the four pathways.
The APEC-CPI project aims to facilitate sustainable energy investment through stakeholder collaboration, business development, and project management. It will provide these three key services across three applications: R&D, utilization, and support of technologies, products, and services. Participating stakeholders include governments, businesses, organizations, and individuals involved in energy. The project will develop an online portal for stakeholders to collaborate, share knowledge, and pursue sustainable energy investment opportunities. An initial survey is being used to understand stakeholders' current involvement with sustainable energy and barriers preventing greater impact.
The document discusses delivering enterprise architecture using TOGAF and ArchiMate. It introduces BiZZdesign, an experienced consultancy firm that provides tools and training for enterprise architecture. The proposed schedule covers topics like enterprise architecture, ArchiMate core language and extensions, TOGAF ADM process, and examples of modeling with ArchiMate. The case study involves applying TOGAF and ArchiMate to help a insurance company consolidate their fragmented IT systems by migrating to a single back-office system.
Adaptation of my IA 7/ UX 1 deck for an InnovationLab talk at Stabilo International, Heroldsberg on 10/17/2012.
Credits & image credits within the presentation.
Similar to Healthcare innovation Amsterdam nov12 (20)
Nano-gold for Cancer Therapy chemistry investigatory projectSIVAVINAYAKPK
chemistry investigatory project
The development of nanogold-based cancer therapy could revolutionize oncology by providing a more targeted, less invasive treatment option. This project contributes to the growing body of research aimed at harnessing nanotechnology for medical applications, paving the way for future clinical trials and potential commercial applications.
Cancer remains one of the leading causes of death worldwide, prompting the need for innovative treatment methods. Nanotechnology offers promising new approaches, including the use of gold nanoparticles (nanogold) for targeted cancer therapy. Nanogold particles possess unique physical and chemical properties that make them suitable for drug delivery, imaging, and photothermal therapy.
Osvaldo Bernardo Muchanga-GASTROINTESTINAL INFECTIONS AND GASTRITIS-2024.pdfOsvaldo Bernardo Muchanga
GASTROINTESTINAL INFECTIONS AND GASTRITIS
Osvaldo Bernardo Muchanga
Gastrointestinal Infections
GASTROINTESTINAL INFECTIONS result from the ingestion of pathogens that cause infections at the level of this tract, generally being transmitted by food, water and hands contaminated by microorganisms such as E. coli, Salmonella, Shigella, Vibrio cholerae, Campylobacter, Staphylococcus, Rotavirus among others that are generally contained in feces, thus configuring a FECAL-ORAL type of transmission.
Among the factors that lead to the occurrence of gastrointestinal infections are the hygienic and sanitary deficiencies that characterize our markets and other places where raw or cooked food is sold, poor environmental sanitation in communities, deficiencies in water treatment (or in the process of its plumbing), risky hygienic-sanitary habits (not washing hands after major and/or minor needs), among others.
These are generally consequences (signs and symptoms) resulting from gastrointestinal infections: diarrhea, vomiting, fever and malaise, among others.
The treatment consists of replacing lost liquids and electrolytes (drinking drinking water and other recommended liquids, including consumption of juicy fruits such as papayas, apples, pears, among others that contain water in their composition).
To prevent this, it is necessary to promote health education, improve the hygienic-sanitary conditions of markets and communities in general as a way of promoting, preserving and prolonging PUBLIC HEALTH.
Gastritis and Gastric Health
Gastric Health is one of the most relevant concerns in human health, with gastrointestinal infections being among the main illnesses that affect humans.
Among gastric problems, we have GASTRITIS AND GASTRIC ULCERS as the main public health problems. Gastritis and gastric ulcers normally result from inflammation and corrosion of the walls of the stomach (gastric mucosa) and are generally associated (caused) by the bacterium Helicobacter pylor, which, according to the literature, this bacterium settles on these walls (of the stomach) and starts to release urease that ends up altering the normal pH of the stomach (acid), which leads to inflammation and corrosion of the mucous membranes and consequent gastritis or ulcers, respectively.
In addition to bacterial infections, gastritis and gastric ulcers are associated with several factors, with emphasis on prolonged fasting, chemical substances including drugs, alcohol, foods with strong seasonings including chilli, which ends up causing inflammation of the stomach walls and/or corrosion. of the same, resulting in the appearance of wounds and consequent gastritis or ulcers, respectively.
Among patients with gastritis and/or ulcers, one of the dilemmas is associated with the foods to consume in order to minimize the sensation of pain and discomfort.
Know the difference between Endodontics and Orthodontics.Gokuldas Hospital
Your smile is beautiful.
Let’s be honest. Maintaining that beautiful smile is not an easy task. It is more than brushing and flossing. Sometimes, you might encounter dental issues that need special dental care. These issues can range anywhere from misalignment of the jaw to pain in the root of teeth.
Travel vaccination in Manchester offers comprehensive immunization services for individuals planning international trips. Expert healthcare providers administer vaccines tailored to your destination, ensuring you stay protected against various diseases. Conveniently located clinics and flexible appointment options make it easy to get the necessary shots before your journey. Stay healthy and travel with confidence by getting vaccinated in Manchester. Visit us: www.nxhealthcare.co.uk
PGx Analysis in VarSeq: A User’s PerspectiveGolden Helix
Since our release of the PGx capabilities in VarSeq, we’ve had a few months to gather some insights from various use cases. Some users approach PGx workflows by means of array genotyping or what seems to be a growing trend of adding the star allele calling to the existing NGS pipeline for whole genome data. Luckily, both approaches are supported with the VarSeq software platform. The genotyping method being used will also dictate what the scope of the tertiary analysis will be. For example, are your PGx reports a standalone pipeline or would your lab’s goal be to handle a dual-purpose workflow and report on PGx + Diagnostic findings.
The purpose of this webcast is to:
Discuss and demonstrate the approaches with array and NGS genotyping methods for star allele calling to prep for downstream analysis.
Following genotyping, explore alternative tertiary workflow concepts in VarSeq to handle PGx reporting.
Moreover, we will include insights users will need to consider when validating their PGx workflow for all possible star alleles and options you have for automating your PGx analysis for large number of samples. Please join us for a session dedicated to the application of star allele genotyping and subsequent PGx workflows in our VarSeq software.
Giloy in Ayurveda - Classical Categorization and SynonymsPlanet Ayurveda
Giloy, also known as Guduchi or Amrita in classical Ayurvedic texts, is a revered herb renowned for its myriad health benefits. It is categorized as a Rasayana, meaning it has rejuvenating properties that enhance vitality and longevity. Giloy is celebrated for its ability to boost the immune system, detoxify the body, and promote overall wellness. Its anti-inflammatory, antipyretic, and antioxidant properties make it a staple in managing conditions like fever, diabetes, and stress. The versatility and efficacy of Giloy in supporting health naturally highlight its importance in Ayurveda. At Planet Ayurveda, we provide a comprehensive range of health services and 100% herbal supplements that harness the power of natural ingredients like Giloy. Our products are globally available and affordable, ensuring that everyone can benefit from the ancient wisdom of Ayurveda. If you or your loved ones are dealing with health issues, contact Planet Ayurveda at 01725214040 to book an online video consultation with our professional doctors. Let us help you achieve optimal health and wellness naturally.
Travel Clinic Cardiff: Health Advice for International TravelersNX Healthcare
Travel Clinic Cardiff offers comprehensive travel health services, including vaccinations, travel advice, and preventive care for international travelers. Our expert team ensures you are well-prepared and protected for your journey, providing personalized consultations tailored to your destination. Conveniently located in Cardiff, we help you travel with confidence and peace of mind. Visit us: www.nxhealthcare.co.uk
How to Control Your Asthma Tips by gokuldas hospital.Gokuldas Hospital
Respiratory issues like asthma are the most sensitive issue that is affecting millions worldwide. It hampers the daily activities leaving the body tired and breathless.
The key to a good grip on asthma is proper knowledge and management strategies. Understanding the patient-specific symptoms and carving out an effective treatment likewise is the best way to keep asthma under control.
Pictorial and detailed description of patellar instability with sign and symptoms and how to diagnose , what investigations you should go with and how to approach with treatment options . I have presented this slide in my 2nd year junior residency in orthopedics at LLRM medical college Meerut and got good reviews for it
After getting it read you will definitely understand the topic.
2. TERVETULOA!
10.30 Arrival @ Waag Society
11-11.45 Welcome by Sabine Wildevuur (Waag
Society) and Martijn Kriens (AIM).
Presentations from Waag Society and AIM.
11.45 -12.15 Short presentations from two members from
City of Oulu
12.15-13.15 Informal meeting during lunch
13.30 Closing and departure
2
6. cross-over topsectors
# 1 healthy ageing
product development through users as designers.
Requirements should be defined by users.
# 2 applied gaming for health
new forms of collaborations. Need for transdisciplinary
research.
# 3 self management
innovation dealing with new principles and ways
of working within the healthcare domain.
mHealth
SOCIAL INNOVATION
8. ‘In creative research the process of ‘making’ is
central to the design process. This is done in a
transdisciplinary way, starting from tangible,
real-world problems. Solutions are devised in
collaboration with multiple stakeholders.’
(Klein 2001)
10. Process of research @ Waag Society
Experimenteren
Samen ontwerpen
Opschalen
Fundamenteel Onderzoek
Toegepast Onderzoek
Valorisatie
Vorm
Context
Transformatie
24. Understanding loneliness?
The opposite of loneliness is social connectedness.
To create a solution that prevents loneliness, we need
to go behind the phenomenon and experiences of
social connectedness. To track back the challenges
people meet in the latter part of life.
We might have ideas and access to research – but do
we really know what is takes to stay socially
connected? And what the challenges are in doing so?
How could we!
25. Challenges in time
The key age-determined challenges differ in content – but
also in how they relate to time:
30 65 100
Age
26. The 3 “E’s” of relationship’s
Exchanges
Encounters Expectations
27. The innovation wheel
Main
frame
works
User
insights
The overall Testing
design of an user
driven innovation
process is
captured in the
innovation wheel. Prototypi
ng
Design
Tech &
info
mapping
33. Opportunities
Resources
Public spending
per elderly
Disposable Opportunity
income space
Time
34. Business Model Canvas - BMC
Customer
Key Activities:
Relationships
Value
Key Partners: Propositions:
Customer
Segments:
Channels:
Key Resources:
Cost Structure: Revenue Streams:
35. Placeholder for the continuous learning
Customer
Characteristics: Relationships
Attitude towards Technology: Key Activities Value
Service Propositions Customer
IT technology Needs Experiences Segments
Smart phone (Outcome of Development Route and network
Functional
(for support in whole Internet (PC) Key Partners Billing Information repository Elders 65 +
limitations chain of transport): jobs) Travel information (FI,SE,DK,NL)
Orientation/ aggregators
- Direction &
navigation People: navigation Parents
challenges Self efficacy
through feelings Audio manufacturer - Inspiration
Mild to moderate Children
1) Planning (job) difficulties of: Telcos
Confirmation/
Barriers Gender feedback 'Idiots'
(Income) 1)Confidence and Device manufators
2) Sharing (job) autonomy Channels Municipalities
2)Competence Assistance General
Barriers Service developers Key Resources
3) Security and Service personal - trusted people
Motivation: (point of interest) Practicians Ministries
1) Travel: safety - taxa call Advocacy Groups
3) On journey (job) Processes: Development (Nomenclotura)
personal - alarm
Process Barriers Banks
Purpose Assistance Map and geodata Insurance Group
2) Mode of Information Planned travel Telcos
transportation data E-shops (for elder
Reltime travel data people)
Carers
Cost Structure
Context:
Urban Effect:
Motility (capital) Technical development
From car to public transport Revenue Streams
QoL (social, health …) Data
New & known routes
Public sector cost reduction Secure pathents
Climate Marketing
PVC BMC
The PVC is a framework that support In short the canvas’s helps the
the building of a value proposition development process by pointing areas
targeted at well-defined user segments. to be investigated:
The BMC help to ensure, that a value • PVC: What will create value?
proposition is created and delivered in How to explore ? (focus on quality)
a way that allow for organizations
• BMC: How to make money?
contributing, to obtain enough value to
How to exploit? (focus on quantity)
make the value proposition sustainable.
47. 'Low-cost adjustable
lower leg prosthetic for
different countries’
applying research and
developing a blueprint for
different cultures, using
the fablab.