The document discusses making excellence, innovation, and value creation a priority and commitment for everyone in the organization. It advocates embracing clients' goals and providing a seamless, worry-free experience. It also emphasizes building long-term partnerships through proactive, client-focused solutions that add value and strengthen relationships over time.
Most agile approaches focus on collecting requirements in a backlog then delivering iteratively. Yet, how do you get that point? The traditional path to turn a vision into an approved project is usually a ‘not so agile process.’ Agile challenges the status quo. This session will look at applying an agile approach to the inception phase (before iteration 0) where you take a vision/roadmap and turn it into an agile project.
At Sterco Digitex, the IT in LEVITATE stands for Innovative Thinking — the most powerful feature of the human mind that enables an organization like ours to rise above the routine, the expected and the usual. And come up with groundbreaking...
About enVista - enabling enterprise excellenceenVista
Avoice, Reduce and Contain Cost Enterprise-wide with enVista. enVista is a leading enterprise and supply chain consulting services firm, delivering innovative solutions that improve profitability, enhance customer service and reduce waste from source to consumption. enVista provides exceptional value in its unique ability to Consult, Implement and Operate. This core focus, in combination with enVista's unrivaled consulting experience, deep vertical expertise and comprehensive solutions portfolio, enable clients to leverage one experienced partner for all matters related to Supply Chain, ERP/CRM, Information Technology and Transportation Outsourcing.
If you run your own consultancy business, why not get certified in our organisational development, psychometrics, 360 degree, HR, training and recruitment methodologies, trainings, and tools, to join a network of professional consultants.
Customer Service Excellence® is primarily aimed at public bodies, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the commercial world where companies need to consistently review their approach and ensure it is truly focused around their customers.
Most agile approaches focus on collecting requirements in a backlog then delivering iteratively. Yet, how do you get that point? The traditional path to turn a vision into an approved project is usually a ‘not so agile process.’ Agile challenges the status quo. This session will look at applying an agile approach to the inception phase (before iteration 0) where you take a vision/roadmap and turn it into an agile project.
At Sterco Digitex, the IT in LEVITATE stands for Innovative Thinking — the most powerful feature of the human mind that enables an organization like ours to rise above the routine, the expected and the usual. And come up with groundbreaking...
About enVista - enabling enterprise excellenceenVista
Avoice, Reduce and Contain Cost Enterprise-wide with enVista. enVista is a leading enterprise and supply chain consulting services firm, delivering innovative solutions that improve profitability, enhance customer service and reduce waste from source to consumption. enVista provides exceptional value in its unique ability to Consult, Implement and Operate. This core focus, in combination with enVista's unrivaled consulting experience, deep vertical expertise and comprehensive solutions portfolio, enable clients to leverage one experienced partner for all matters related to Supply Chain, ERP/CRM, Information Technology and Transportation Outsourcing.
If you run your own consultancy business, why not get certified in our organisational development, psychometrics, 360 degree, HR, training and recruitment methodologies, trainings, and tools, to join a network of professional consultants.
Customer Service Excellence® is primarily aimed at public bodies, providing them with the tools to drive truly customer-focused services. However no restrictions have been imposed on eligibility and the standard can therefore be readily applied in the commercial world where companies need to consistently review their approach and ensure it is truly focused around their customers.
The Six Pillars that underpin customer Experience Excellence in Retailgileslive
Nunwood's Customer Experience Excellence study, undertaken in 3 continents over 4 years, has identified Six Pillars that underpin customer experience excellence. No matter the industry or brand, all Six Pillars must be delivered for a world class experience.
In the UK, a ‘premier league’ of around 25 brands are pulling away from the pack. Of the 250 brands reviewed in the UK, around 170 in ‘mid table’ deliver a level experience that is 'good'. The 'premier league', however, are delivering beyond the norm, often across each of the pillars.
Looking at each industry within the UK study, Retail, in particular Grocery Retail, leads the way. At the opposite end of the performance spectrum, Utilities and Telecoms trail. Their opaque pricing policies, multiple tariffs and inflexibility are often cited by customers as major problems.
Dynamics Day 2014: Microsoft Dynamics CRM - Customer Service ExcellenceIntergen
A look at why it makes sense to provide service and support using Dynamics CRM. This session covers the customer service experience building blocks and the features and benefits of Unified Service Desk (USD).
Dynamics Day is Australasia's leading event for users of Microsoft Dynamics. For those of you who couldn't make it along to the event, we have made all session content available online.
This “Customer Service Excellence Training” slideshow is geared to help participants understand:
- The principles of strong customer service
- The concept of internal and external customer service
- Ideas for customer service improvement within their workplace
Presentation on "Customer Service Excellence" by Terry Pilcher during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai
Cẩm nang doanh nghiệp toàn cầu hóa với facebook (share bởi anhthien8)Duong Anh Thien
Cẩm nang doanh nghiệp toàn cầu hóa với facebook (share bởi anhthien8)
#Xem thêm blog tại : http://anhthienad.com/blog
#Download file tại đây : http://anhthienad.com/blog/toan-cau-hoa
How UX Strategy can bridge the gap between brand promise and customer reality, presented by Tim Loo, Strategy Director and Partner at Foolproof, Europe's leading experience design company.
The webinar presentation was first broadcast 13 December 2011.
Systems Evolution, Inc. (SEI) is a boutique business and technology consulting firm focused on delivering superior value to local clients since 1992. We provide the agility, consistency and personal attention of a local partner while providing the reach and knowledge assets of a national organization.
Systems Evolution, Inc. (SEI) is a boutique business and technology consulting firm focused on delivering superior value to local clients since 1992. We provide the agility, consistency and personal attention of a local partner while providing the reach and knowledge assets of a national organization.
UX STRAT Online 2021 Presentation by Dr. Hsien-Hui Tang and Michael T LaiUX STRAT
"Shifting the Value of Experience: From Design to Strategy"
Dr. Hsien-Hui Tang
Tang UX Consultancy: Experience Strategy Expert
Michael T Lai
X Thinking University: Dean
Estudio Anual _ Comportamientos y habitos de los salvadoreños en Internet. .pdfRodolfo Salazar
Estudio Anual _ Comportamientos y habitos de los salvadoreños en Internet #ElSalvador State Of Digital
El evento de
marketing y
tendencias
más importante del año
Por quinto año, se convierte en uno de los eventos más grandes de la región. Seleccionamos ponentes expertos en temáticas importantes como: Inteligencia Artificial, Retail Media y tendencias de consumo, con el objetivo de proveer información relevante a todos los asistentes.
Centro de Investigación y Análisis de Datos,
acercamos a las marcas toda la antropología digital centroamericana, para potenciar la toma de decisiones y los resultados comerciales de todos los rubros. Establecemos parámetros basados en la Data para la toma de decisiones estratégicas, referentes para el cumplimiento de objetivos, mediante información de alta confianza a través de Análisis Externos e Internos, Estudios, Consultorías y Reportes Mensuales.
Manejo de crisis publicas en tiempos de COVID-19Rodolfo Salazar
Manejo de crisis públicas en tiempos de COVID-19 es una conferencia impartida para Empresarios organizada por PROESA, el Organismo Promotor de Exportaciones e Inversiones de El Salvador - este Webinar fue Presentado por Rodolfo Salazar fundador y actual Presidente de Ideaworks International, primera agencia 100% digital en El Salvador.
Herramientas digitales para aumentar la productividad ante la crisis COVID19Rodolfo Salazar
Herramientas digitales para aumentar la productividad ante la crisis covid-19 es una conferencia impartida para Empresarios organizada por PROESA, el Organismo Promotor de Exportaciones e Inversiones de El Salvador - este Webinar fue Presentado por Rodolfo Salazar fundador y actual Presidente de Ideaworks International, primera agencia 100% digital en El Salvador.
Futuro de Ecommerce, caminos a tomar ante la crisis COVID-19Rodolfo Salazar
Futuro de Ecommerce, caminos a tomar ante la crisis COVID-19, es una conferencia impartida para Empresarios organizada por PROESA, el Organismo Promotor de Exportaciones e Inversiones de El Salvador - este Webinar fue Presentado por Rodolfo Salazar fundador y actual Presidente de Ideaworks International, primera agencia 100% digital en El Salvador.
Alineando la estrategia empresarial ante la crisis covid 19Rodolfo Salazar
Alineando la estrategia empresarial ante la crisis covid 19, es una conferencia impartida para Empresarios organizada por PROESA, el Organismo Promotor de Exportaciones e Inversiones de El Salvador - este Webinar fue Presentado por Rodolfo Salazar fundador y actual Presidente de Ideaworks International, primera agencia 100% digital en El Salvador.
Lider Conectado es una conferencia impartida en la camara Americana de Comercio sobre tendencias tecnologicas, de consumo y como afecta el liderazgo y las empresas en el mundo
Violencia, redes sociales y Fake news, es una conferencia para padres del Colegio Highlands
Las redes sociales son excelentes para celebrar momentos de vida de las personas y una parte importante en la vida de nuestros hijos para estar con amigos y mantenerse en contacto con la familia
Pero también puede capturar los momentos oscuros, aquellos que quisieramos mantener alejados de nuestros hijos
Lamentablemente, padres he hijos se han visto expuestos a la violencia que se da en las redes sociales, entre hechos y mentiras, los Fake News hacen mas complejo el poder sobre llevar estas amenazas en una comunidad escolar
Esta es una conferencia impartida por Rodolfo Salazar @rokensa
Redes Sociales para Padres Cristianos es una conferencia de la serie "Santidad en Redes Socailes" impartida en el Congreso para padres e hijos: “Generaciones en Sintonia” de JAA Movimiento de Jovenes de la Iglesia Josue impartida por Rodolfo Salazar @ Rokensa
Conferencia: Reputación Digital y liderazgo en la era conectada
La reputación es una de las monedas más
valiosas en esta era conectada ¿Cómo construirla? Como debe ser la actitud del Líder empresarial en la era conectada?
En esta presentación
daremos respuestas a estas consultas.
Se proporcionarán datos relacionados con:
• Tendencias digitales y estado actual de Internet en los negocios
• Panorama digital en la región y el pais
• De la revolución industrial a disrupción en la era conectada
• El consumidor en digital, sus hábitos y costumbres
• Retos y oportunidades de los empresarios en la era digital
• Cambio de chip: del prensamiento de Fabrica al del líder conectado
Micro segmentacion es una conferencia impartda en la Camara Americana de Comercio, plantea un enfoque estratégico para agrupar audiencias de mercado basado en características comunes representativas de nuestros clientes ideales - Ideaworks Intenational - Rodolfo Salazar 2018
Esta es una conferencia impartida en el “Equifax Latam Legal Summit 2018” en Cajamarca El Salvador, por Rodolfo Salazar, Presidente y director regional de Ideaworks International
Contenido adhesivo Presentado en el Instituto de Acceso a la Información Públ...Rodolfo Salazar
Esta es una conferencia privada sobre Contenido adhesivo y Marketing Digital
Presentada en el Instituto de Acceso a la Información Pública (IAIP) en El Salvador
The art of digital 2018 Del pensamiento de “Fabrica” al pensamiento del Lider...Rodolfo Salazar
Del pensamiento de “Fabrica” al pensamiento del Lider Conectado
ADVERTENCIA: Solo leer si eres o quieres ser un “Lider Conectado” Para el Lider conectado tomar más riesgos no significa hacer movimientos imprudentes o ignorar el sentido común y perder la vista la razón de ser de la empresa
CONFERENCE: State of Digital 2018, (español) impartida por Rodolfo Salazar, tendencias 2018, Cambiando de Chip de actitud de Fabrica a actitud y mentalidad Digital
Neuromarketing digital lanzamiento mipromo bac credomatic Rodolfo Salazar
La conferencia Neuromarketing digital fue presentada en el lanzamiento de Mipromo, El concepto combinado de Neuromarketing y Digital podría estar en condiciones de anticipar y medir nuestras respuestas en las tomas de decisiones, puede hasta ser una herramienta efectiva que se puede usar para influenciarlas.
Neuro Marketing Digital es una conferencia impartida en la Escuela de Economía y Negocios (ESEN) y en la Universidad Evangelica de El Salvador. Trata sobre como en nuestras decisiones nos comportamos de manera irracional, tratamos de justificar nuestro comportamiento de manera racional, el nuevo entorno amplificado por lo digital tiende a facilitar nuestras respuestas irracionales, entender estas respuestas irracionales y no reflexivas tienen son componente importante para las estrategias de las empresas y por ende de los mercadólogos porque son las que mueven las decisiones de acción, inversión o de compra, el concepto combinado de Neuromarketing y Digital podría estar en condiciones de anticipar y medir nuestras respuestas en las tomas de decisiones, puede hasta ser una herramienta efectiva que se puede usar para influenciarlas. La conferencia Neuromarketing Digital fue impartida por Rodolfo Salazar de Ideaworks International
Manejo de Presupuestos Digitales es una conferencia presentatada en la Camara Americana de Comercio por Rodolfo Salazar CEO de Ideaworks International - Metrica Digital AMCHAM
Como aprovechar las megatendencias es una conferencia impartida en Costa Rica en el Foro de telecomunicaciones, innovacion y disrrupcion tecnologica, impartida por Rodolfo Salazar @rokensa, comentarios a cargo de
George Miley, Expresidente del Consejo de la Sutel
Carlos Fernandez Gerente General de Prides
Jose Gutierrez, Nuevos Negocios y Regulación Cabletica.
Modera: lria Ramirez, Consultora de Ciber Regulaci6n.
El Empleado Conectado y como involucrarlo en el exito de la empresaRodolfo Salazar
El Empleado Conectado es una conferencia impartida a los miembros de la Cámara Americana de Comercio (American Chamber of Commerce) AMCHAM habla sobre la problemática de las nuevas tecnologías y las 4 generaciones en el lugar de trabajo moderno además muestra como usar Facebook Workplace para conectar a los empleados, la impartió Rodolfo Salazar (@rokensa) Presidente y CEO de ideaworks international
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Recruiting in the Digital Age: A Social Media Masterclass
Customer Service DNA
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