The document provides an overview of experience strategy, which is an approach to defining and planning a product's user experience through a recognized process centered around user needs. An experience strategy establishes experience principles based on user research to guide design decisions. It conveys clarity and fosters empathy for the user. An experience strategy is needed because other documents like business objectives and requirements are not wholly driven by user needs. A good experience strategy addresses rapid technology changes and drives team consensus around the user experience vision.
How can User Experience and Business Analysis work well together?User Vision
UX and business analysis – achieving the benefits of a close relationship
Many UX professionals cross paths with business analysts in the course of delivering projects. Both professions define and apply requirements, though typically one leans toward user requirements and the other toward business requirements. However these worlds often converge, especially as more organisations realise the business value of focusing on customers through user research and user-centred design. It is perhaps inevitable that these two professions, increasingly valued for customer-oriented projects, occasionally have overlapping remits which may lead to either internal friction or positive outcomes.
In this session we explore the areas of similarity, difference and potential collaboration in the respective fields of user experience and business analysis.
We will co-present the briefing with Sarah Williams, a senior business analyst and UX practitioner with leading law firm Linklaters who has successfully integrated the fields and evangelised the UX and service design approach for many internal and client-facing projects. Sarah and Chris Rourke from User Vision will discuss the goals and perspectives of the two fields and where the greatest opportunities are for knowledge transfer and co-operation for successful project delivery.
The talk will be especially of interest for UX professionals working alongside BAs, Business Analysts wanting to know more about user experience and service design, or anyone managing teams that have either or both of these important roles.
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Measure Design Quality"
Jessa Parette
Capital One: Head of Design - Strategy, Research & Systems
The document discusses what a UX strategy is and how to develop one. It explains that a UX strategy defines the big picture vision for a product by focusing on solving the users' problems rather than just designing individual screens. The levels of UX design are outlined from strategic goals down to individual interface objects. Examples of successful strategies like ProFlowers and Websense are provided that were built around understanding the users' needs rather than the company's existing solutions. The key aspects of developing a strategy are identifying the user's problem, desired outcome, knowledge, and knowledge gaps.
A non-technical design guide for development professionals.
Designing the old way was a bloated process that could involve four months of discovery, annotating scores of wireframes with review notes and the massive budget to match. Something had to give.
Born out of the necessity to create more value for the end users without increasing hour allocations or project spend, lean UX helps condense the process delivering working software in as little as 4 weeks. Particularly good for startups or innovation accelerators, lean UX uses an iterative approach to visualize and deliver. From time to investment dollars to sanity, lean UX saves big. Learn from our design and delivery teams.
Ericsson Review: Crafting UX - designing the user experience beyond the inter...Ericsson
There is more to a good user experience than attractive products and services that solve problems and function according to a given set of requirements. Creating products and services that provide compelling experiences for users requires planning, resources, and processes for monitoring progress and measuring quality – crafting UX.
Modern users are savvy and demanding, and their expectations are high. They want products and services that provide some level of value. They want their products to be aesthetically pleasing, emotionally satisfying, as well as easy to learn, use, install, maintain and upgrade.
Ericsson is shifting from being driven by technology to being driven by needs and experiences. This shift has manifested itself in the development of a design approach that gets close to the user. Crafting UX is a user experience (UX) framework with roles, responsibilities and guidelines to better understand, define and meet users’ needs.
Designing similar – yet not identical – assets that provide comparable functionality, in different ways for different products, is neither financially justifiable nor good in terms of usability. By reusing common assets and code for similar functionalities, design teams can focus on the important task of creating relevant content and functionality; in other words, content that is useful and usable.
By establishing a shared vision across all groups involved in the development of products and services teamwork becomes more effective and coordinated efforts lead to a greater design and a better user experience.
This document outlines the key aspects of a mobile UX strategy roadmap and design process. It includes 1) UX and user-centered design as prerequisites, 2) mobile UX guidelines, 3) UX templates for deliverables like personas and wireframes, and 4) a UX maturity model to assess where an organization is at currently. The core UX process involves research, analysis, design, and production stages with user research and validation throughout. Design strategy methods include blueprints, journeys maps, and personas.
The document provides an overview of experience strategy, which is an approach to defining and planning a product's user experience through a recognized process centered around user needs. An experience strategy establishes experience principles based on user research to guide design decisions. It conveys clarity and fosters empathy for the user. An experience strategy is needed because other documents like business objectives and requirements are not wholly driven by user needs. A good experience strategy addresses rapid technology changes and drives team consensus around the user experience vision.
How can User Experience and Business Analysis work well together?User Vision
UX and business analysis – achieving the benefits of a close relationship
Many UX professionals cross paths with business analysts in the course of delivering projects. Both professions define and apply requirements, though typically one leans toward user requirements and the other toward business requirements. However these worlds often converge, especially as more organisations realise the business value of focusing on customers through user research and user-centred design. It is perhaps inevitable that these two professions, increasingly valued for customer-oriented projects, occasionally have overlapping remits which may lead to either internal friction or positive outcomes.
In this session we explore the areas of similarity, difference and potential collaboration in the respective fields of user experience and business analysis.
We will co-present the briefing with Sarah Williams, a senior business analyst and UX practitioner with leading law firm Linklaters who has successfully integrated the fields and evangelised the UX and service design approach for many internal and client-facing projects. Sarah and Chris Rourke from User Vision will discuss the goals and perspectives of the two fields and where the greatest opportunities are for knowledge transfer and co-operation for successful project delivery.
The talk will be especially of interest for UX professionals working alongside BAs, Business Analysts wanting to know more about user experience and service design, or anyone managing teams that have either or both of these important roles.
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"How to Measure Design Quality"
Jessa Parette
Capital One: Head of Design - Strategy, Research & Systems
The document discusses what a UX strategy is and how to develop one. It explains that a UX strategy defines the big picture vision for a product by focusing on solving the users' problems rather than just designing individual screens. The levels of UX design are outlined from strategic goals down to individual interface objects. Examples of successful strategies like ProFlowers and Websense are provided that were built around understanding the users' needs rather than the company's existing solutions. The key aspects of developing a strategy are identifying the user's problem, desired outcome, knowledge, and knowledge gaps.
A non-technical design guide for development professionals.
Designing the old way was a bloated process that could involve four months of discovery, annotating scores of wireframes with review notes and the massive budget to match. Something had to give.
Born out of the necessity to create more value for the end users without increasing hour allocations or project spend, lean UX helps condense the process delivering working software in as little as 4 weeks. Particularly good for startups or innovation accelerators, lean UX uses an iterative approach to visualize and deliver. From time to investment dollars to sanity, lean UX saves big. Learn from our design and delivery teams.
Ericsson Review: Crafting UX - designing the user experience beyond the inter...Ericsson
There is more to a good user experience than attractive products and services that solve problems and function according to a given set of requirements. Creating products and services that provide compelling experiences for users requires planning, resources, and processes for monitoring progress and measuring quality – crafting UX.
Modern users are savvy and demanding, and their expectations are high. They want products and services that provide some level of value. They want their products to be aesthetically pleasing, emotionally satisfying, as well as easy to learn, use, install, maintain and upgrade.
Ericsson is shifting from being driven by technology to being driven by needs and experiences. This shift has manifested itself in the development of a design approach that gets close to the user. Crafting UX is a user experience (UX) framework with roles, responsibilities and guidelines to better understand, define and meet users’ needs.
Designing similar – yet not identical – assets that provide comparable functionality, in different ways for different products, is neither financially justifiable nor good in terms of usability. By reusing common assets and code for similar functionalities, design teams can focus on the important task of creating relevant content and functionality; in other words, content that is useful and usable.
By establishing a shared vision across all groups involved in the development of products and services teamwork becomes more effective and coordinated efforts lead to a greater design and a better user experience.
This document outlines the key aspects of a mobile UX strategy roadmap and design process. It includes 1) UX and user-centered design as prerequisites, 2) mobile UX guidelines, 3) UX templates for deliverables like personas and wireframes, and 4) a UX maturity model to assess where an organization is at currently. The core UX process involves research, analysis, design, and production stages with user research and validation throughout. Design strategy methods include blueprints, journeys maps, and personas.
UX Strategy is a term that has been around for quite a while but is often not really well understood or implemented in business. Some companies have dedicated UX teams while others have a single UX champion who is struggling to make sense or identify what UX means to their organisation. How can organisations start thinking about how to bake UX into how they work? This tutorial at UXPA 2015 in San Diego, CA, took a pragmatic look at deconstructing what UX and UX strategy means to organisations, and looked at a framework to provide practical strategies to help connect UX Strategy to Business Strategy with the aim of truly embedding user insights and user centered design into the culture of their organisations.
It's been 30 years since Nielsen and Molich provided the first practical and widely applied framework to evaluate the usability of digital products.
How well has this venerable set of the 10 Commandments for UX stood the test of time as the technology and user expectations changed?
We'll discuss the original purpose of the heuristics, how to apply them to a structured UX evaluation, if they've stood the test of time, and whether they will apply as technology continues to evolve.
We’ll also explore whether new heuristics should be developed to account for other, recent aspects of the modern interaction and technology landscape. To illustrate this we will introduce a proposed new set of heuristics for a specific and important part of our digital interactions – social media.
The Guide to Agile UX Design Sprint PlaybookKaren Ho
Alex Gamble is a product designer at Price Waterhouse Coopers New Zealand. He has helped a variety of businesses, from small start-ups to big corporates, develop user-centred products. Alex’s goal is to bring forward a lean product revolution.
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Bridging the Gap Between Product Strategy & Execution"
Kévin Boezennec
Singapore Bank: Director of CX, Product, and Innovation
What's all the Fuss About UX Strategy? slideshareJanice James
Presented at UPADC March 6, 2014
Discusses my take on what UX Strategy is and how a UX strategy is important to the UX profession as a whole and to us as UX professionals.
Building the UX Center of Excellence at Vistaprint (UX Strategy Conference 2013)Susan Rice
Susan Rice presented on establishing a UX Center of Excellence at Vistaprint. Vistaprint is a $1 billion company that empowers over 15 million microbusinesses and consumers with affordable professional products. The UX Center of Excellence is a team of subject matter experts that define and promote best practices around the user experience to maximize business results. The team focuses on delighting customers through user-centered design, research, and iterative improvements. Key learnings include the importance of having a unified UX strategy and allowing team members the freedom to explore without always waiting for explicit instructions.
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
UX + BA: Working Together In Harmony [updated]Jacklyn Burgan
The document discusses collaboration between UX designers and business analysts (BAs). It notes that both roles are important throughout the product lifecycle and that their responsibilities often overlap. Effective collaboration requires trust between team members, with clear communication and shared ownership of goals. While individuals have different strengths, working together allows both sides to learn from each other and create better solutions. Challenging relationships can be improved through mutual understanding rather than conflict. When teams function well as a cohesive unit, they have the power to achieve great things.
How we at IBM iX reimagined an ecosystem & kick-started the journey to the future using research & Enterprise Design Thinking. The story of transformation of the leading heavy equipment finance provider in India. It’s the story of how research was used to create a platform that binds multiple providers together in orchestrated workflows, enabling them to work together seamlessly and transform from within to a new way of competing. It is also the story of how deeply design-led the transformation was. It’s a story that continues on a path paved with data to shine some light into hitherto unexplored spaces, empowering the grassroots end user with the tools to create his own success. Watch this space to see it unfold.
UX STRAT USA: Beverly May, "Moving Your Team From Good To Great UX"UX STRAT
This document summarizes insights from 5 years of the UX Awards, which honors exceptional user experience design. It discusses how UX teams can move from good to great by following 9 common factors of good UX like clearly identifying user needs. It also identifies 9 factors of exceptional UX, such as addressing business/technical concerns beyond UX and having impressive real-world impact or adoption. The document analyzes hundreds of past submissions to identify trends over time, finding experience and following best practices are correlated with winning. The goal is to inspire teams to achieve exceptional UX.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
Richard Marsh, Enterprising User Experience - Flex and the cityRichard Marsh
This document summarizes Richard Marsh's presentation on improving software design through user experience. The presentation defines user experience and discusses it as a practice. It notes that understanding user behaviors, needs, and goals is important for defining problems before designing solutions. The presentation also addresses challenges of enterprise user experience projects and emphasizes collaboration between teams. It provides rules for an effective user experience approach and recommends links for further information.
User Experience & Design…Designing for others…UEDPreeti Chopra
The document discusses user-centered design (UCD) and its multistage process of analyzing how users will interact with a product. It outlines the key phases of UCD - analysis, design, implementation, and deployment. It then provides descriptions and definitions of many important concepts in user experience design, human-computer interaction, and usability testing.
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
UX Strategy: A Systems Design Approach to InnovationLiam Friedland
Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, we'll introduce systems-thinking concepts that are of practical use to UX strategists in their day-to-day planning, organizing, and influencing. We discuss businesses as systems, or holoarchies, and introduce some simple, yet powerful tools for analyzing organizational stakeholders and creating influencing strategies.
Finally, we present User Experience (UX) itself as a meme for driving organizational renewal through innovation. We'll use several examples to illustrate how UX is a systems-thinking paradigm.
Learn how to transition from being an impotent, passive, holon subordinate to a regime-altering butterfly.
Presented by Liam Friedland & Jon Innes to the Silicon Valley IXDA group on 28 May 2014
The document discusses agile adoption and initiation. It defines agile and its benefits, including delivering business value, reducing risk, and continuous improvement. It provides tips for successful agile adoption such as ensuring proper change management, selecting the right initial project, and establishing frameworks and processes. The document also describes potential pitfalls and "smells" that could indicate adoption challenges. It recommends establishing objectives and estimating work during an agile inception to set the project up for success.
Krajenka is a town in Wielkopolska region of Poland with a population of 3,782 people. It is located within the Krajenka District, which covers an area of 191.8 square kilometers, including 3.77 square kilometers that make up the town. Tourist attractions in Krajenka include an 18th century church, a 19th century water mill, and a palace and park from the 18th/19th centuries that now houses a secondary school. The region attracts cycling, canoeing, hunting and mushroom foraging tourists with its forests and Głomia River.
UX Strategy is a term that has been around for quite a while but is often not really well understood or implemented in business. Some companies have dedicated UX teams while others have a single UX champion who is struggling to make sense or identify what UX means to their organisation. How can organisations start thinking about how to bake UX into how they work? This tutorial at UXPA 2015 in San Diego, CA, took a pragmatic look at deconstructing what UX and UX strategy means to organisations, and looked at a framework to provide practical strategies to help connect UX Strategy to Business Strategy with the aim of truly embedding user insights and user centered design into the culture of their organisations.
It's been 30 years since Nielsen and Molich provided the first practical and widely applied framework to evaluate the usability of digital products.
How well has this venerable set of the 10 Commandments for UX stood the test of time as the technology and user expectations changed?
We'll discuss the original purpose of the heuristics, how to apply them to a structured UX evaluation, if they've stood the test of time, and whether they will apply as technology continues to evolve.
We’ll also explore whether new heuristics should be developed to account for other, recent aspects of the modern interaction and technology landscape. To illustrate this we will introduce a proposed new set of heuristics for a specific and important part of our digital interactions – social media.
The Guide to Agile UX Design Sprint PlaybookKaren Ho
Alex Gamble is a product designer at Price Waterhouse Coopers New Zealand. He has helped a variety of businesses, from small start-ups to big corporates, develop user-centred products. Alex’s goal is to bring forward a lean product revolution.
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Bridging the Gap Between Product Strategy & Execution"
Kévin Boezennec
Singapore Bank: Director of CX, Product, and Innovation
What's all the Fuss About UX Strategy? slideshareJanice James
Presented at UPADC March 6, 2014
Discusses my take on what UX Strategy is and how a UX strategy is important to the UX profession as a whole and to us as UX professionals.
Building the UX Center of Excellence at Vistaprint (UX Strategy Conference 2013)Susan Rice
Susan Rice presented on establishing a UX Center of Excellence at Vistaprint. Vistaprint is a $1 billion company that empowers over 15 million microbusinesses and consumers with affordable professional products. The UX Center of Excellence is a team of subject matter experts that define and promote best practices around the user experience to maximize business results. The team focuses on delighting customers through user-centered design, research, and iterative improvements. Key learnings include the importance of having a unified UX strategy and allowing team members the freedom to explore without always waiting for explicit instructions.
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
UX + BA: Working Together In Harmony [updated]Jacklyn Burgan
The document discusses collaboration between UX designers and business analysts (BAs). It notes that both roles are important throughout the product lifecycle and that their responsibilities often overlap. Effective collaboration requires trust between team members, with clear communication and shared ownership of goals. While individuals have different strengths, working together allows both sides to learn from each other and create better solutions. Challenging relationships can be improved through mutual understanding rather than conflict. When teams function well as a cohesive unit, they have the power to achieve great things.
How we at IBM iX reimagined an ecosystem & kick-started the journey to the future using research & Enterprise Design Thinking. The story of transformation of the leading heavy equipment finance provider in India. It’s the story of how research was used to create a platform that binds multiple providers together in orchestrated workflows, enabling them to work together seamlessly and transform from within to a new way of competing. It is also the story of how deeply design-led the transformation was. It’s a story that continues on a path paved with data to shine some light into hitherto unexplored spaces, empowering the grassroots end user with the tools to create his own success. Watch this space to see it unfold.
UX STRAT USA: Beverly May, "Moving Your Team From Good To Great UX"UX STRAT
This document summarizes insights from 5 years of the UX Awards, which honors exceptional user experience design. It discusses how UX teams can move from good to great by following 9 common factors of good UX like clearly identifying user needs. It also identifies 9 factors of exceptional UX, such as addressing business/technical concerns beyond UX and having impressive real-world impact or adoption. The document analyzes hundreds of past submissions to identify trends over time, finding experience and following best practices are correlated with winning. The goal is to inspire teams to achieve exceptional UX.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
Richard Marsh, Enterprising User Experience - Flex and the cityRichard Marsh
This document summarizes Richard Marsh's presentation on improving software design through user experience. The presentation defines user experience and discusses it as a practice. It notes that understanding user behaviors, needs, and goals is important for defining problems before designing solutions. The presentation also addresses challenges of enterprise user experience projects and emphasizes collaboration between teams. It provides rules for an effective user experience approach and recommends links for further information.
User Experience & Design…Designing for others…UEDPreeti Chopra
The document discusses user-centered design (UCD) and its multistage process of analyzing how users will interact with a product. It outlines the key phases of UCD - analysis, design, implementation, and deployment. It then provides descriptions and definitions of many important concepts in user experience design, human-computer interaction, and usability testing.
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
UX Strategy: A Systems Design Approach to InnovationLiam Friedland
Understanding systems behavior is an essential part of any UX strategist’s toolkit. In this talk, we'll introduce systems-thinking concepts that are of practical use to UX strategists in their day-to-day planning, organizing, and influencing. We discuss businesses as systems, or holoarchies, and introduce some simple, yet powerful tools for analyzing organizational stakeholders and creating influencing strategies.
Finally, we present User Experience (UX) itself as a meme for driving organizational renewal through innovation. We'll use several examples to illustrate how UX is a systems-thinking paradigm.
Learn how to transition from being an impotent, passive, holon subordinate to a regime-altering butterfly.
Presented by Liam Friedland & Jon Innes to the Silicon Valley IXDA group on 28 May 2014
The document discusses agile adoption and initiation. It defines agile and its benefits, including delivering business value, reducing risk, and continuous improvement. It provides tips for successful agile adoption such as ensuring proper change management, selecting the right initial project, and establishing frameworks and processes. The document also describes potential pitfalls and "smells" that could indicate adoption challenges. It recommends establishing objectives and estimating work during an agile inception to set the project up for success.
Krajenka is a town in Wielkopolska region of Poland with a population of 3,782 people. It is located within the Krajenka District, which covers an area of 191.8 square kilometers, including 3.77 square kilometers that make up the town. Tourist attractions in Krajenka include an 18th century church, a 19th century water mill, and a palace and park from the 18th/19th centuries that now houses a secondary school. The region attracts cycling, canoeing, hunting and mushroom foraging tourists with its forests and Głomia River.
This document discusses UX (user experience) and its importance for careers. It defines UX as how a person feels when interacting with a product or service. The document outlines different UX roles and describes the UX design process. It discusses how UX supports the user journey across channels and contexts. The value of UX is described as increased sales, productivity, satisfaction and decreased costs. UX is said to be important for top brands and that simple changes based on user research can significantly improve metrics like engagement and revenue.
The document discusses the author's passion for tuning and repairing vehicles like motorcycles and scooters as a hobby, even though they are not professional mechanics. They founded an automobile club called "Burning Power" and enjoy racing motorcycles and organizing trips outside the city. The vehicles listed at the end are part of their everyday lives.
Oregon's mandatory eFiling system, Odyssey eFile & Serve, is in the process of transitioning to a new HTML 5 website. Learn about the new interface, available training dates, and resources accessible on the Oregon Judicial Department eCourt website.
1) While early ethics opinions prohibited the use of unencrypted email, more recent opinions allow it, as email poses no greater privacy risks than other common forms of communication. However, lawyers must take special precautions with sensitive information or if instructed by the client.
2) Metadata from email communications could inadvertently disclose confidential information, so lawyers must understand metadata risks and take steps to prevent improper disclosure.
3) Encryption software now makes encryption easy, so lawyers have no excuse not to encrypt emails containing sensitive client information.
Crowdfunding is a popular way to raise money quickly for a cause or a product. What about using crowdfunding to raise money for your law practice? Potential ethical trap?
This document contains contact information for Ray Avanzino of MD Mortgage Direct, Inc. It lists Ray Avanzino as the contact, provides the company name MD Mortgage Direct, Inc., includes a phone number of 650-576-6531 and an email address of ray@mdmortgagedirect.com.
Is commingling always wrong? (Not a trick question.) There are specific instances when rules and ethics opinions permit - or require - a lawyer to place his or her own funds in the lawyer trust account.
Hearst Magazines relies on WoodWing Enterprise – the casestudyStefan Horst
Hearst Magazines, one of the world's largest magazine publishers, relies on WoodWing Enterprise for the creation of print, tablet, and mobile editions of its titles. To replace a legacy system and implement a true multi-channel publishing solution, Hearst Magazines migrated all its publications to WoodWing Enterprise over the course of six months. This streamlined Hearst's production workflow and increased efficiency in creating content for multiple digital platforms.
The MX6 iBrid is a next generation multi-gas monitor that can operate as either a diffusion or aspirated monitor. It can detect up to 6 different gases using electrochemical, catalytic, photoionization, or infrared sensors. It has a full color graphic LCD display, five-way navigation button, and internal data logging and sensor calibration trending capabilities. The MX6 is designed to be easy for everyday users and comes with various accessories and compatibility with docking stations.
The document discusses engagement letters between lawyers and clients. It notes that engagement letters should clearly describe the scope of representation, fees, and responsibilities of both parties. While templates can promote efficiency, engagement letters should not be a "one size fits all" approach and should instead be tailored to each specific case. The most effective approach is to provide relevant disclaimers and warnings to clients contemporaneously when issues arise, rather than including extensive disclaimers upfront without proper context.
1) Filing documents through eCourt carries risks as filings are not automatically accepted and it can take 1-3 days for clerks to process documents. If a statute of limitations expires during this time, filers may need to request relation back.
2) To request relation back for a rejected filing, filers must resubmit the document within 3 days of rejection with a cover letter explaining they are requesting relation back and include specific language. Even if all requirements are met, relation back is at the court's discretion.
3) Filers can also request relation back due to technical difficulties with eCourt, following the same resubmission steps and providing exhibits supporting the technical issues. Proper filing is
The document discusses user experience (UX) design and why companies should invest in design innovation. It states that companies often focus too much on adding features without considering basic usability. UX design combines user-centered design, information architecture, and interface design to create meaningful user experiences. The document argues that great UX goes deeper than just screens or workflows and, when done right, can provide a strong competitive advantage by enriching customer relationships. It concludes that good design benefits from user feedback that enables rapid improvements to products and services.
Vignesh Selvakumar P has over 14 years of experience in digital experience and user experience design. He has expertise in areas like design thinking, UX maturity assessments, mentoring design teams, and staying up to date on design trends. Some of his recent projects involve designing mobile experiences for apps, dashboards, and conducting usability reviews. He has certifications in various areas including UX, data analytics, and mobile design.
Bring ideas to life faster! Learn digital prototyping & process prototyping to create interactive models & streamline your design for smoother workflow.
This document discusses user experience (UX) design. It defines UX as encompassing all aspects of a user's interaction with a company, its services, and products. UX is composed of numerous micro interactions that should be informative, useful, emotional, delightful, humane, usable, and accessible. The document outlines some common misconceptions about UX, including that it is just about look and feel or usability. It emphasizes that UX is not a discrete activity but an ongoing process. It also discusses why UX is important for businesses to remain competitive and how UX can go wrong without following best practices such as understanding user needs, ideating concepts, and evaluating designs through testing.
The UX process involves 6 phases: strategy, research, analysis, design, production, and user testing. The strategy phase articulates goals and vision. Research involves user and competitor research to create an informed experience. Analysis draws insights from research. Design is iterative, putting ideas in front of users for feedback. Production develops the high-fidelity design. User testing measures the user experience through task completion.
Designing the Future of Bank Experience - A journey through the organisationa...Sketchin
This document discusses designing the future bank experience through organizational impacts. The typical project goal is to redesign the customer experience to be more service-oriented, multi-channel, and human-centered. It is important to redesign internal processes in the same way as the customer experience. Qualitative research helps fill gaps in understanding customer needs and motivations. Bringing together stakeholders from different areas promotes knowledge sharing and building a common vision. Tailoring tools and training to a bank's specific needs helps generate solutions that support business goals. A shared method and clear design principles allow for better, faster decisions and a consistent customer experience evolution.
Here are the key steps to develop a user profile:
1. Define the target user(s) - Who are you designing for? Be as specific as possible in describing the user(s).
2. Gather research - Collect information on your users through methods like surveys, interviews, observations. Learn about their demographics, skills, goals, pain points.
3. Define goals and tasks - What are the tasks the user needs to accomplish? What are their goals when using the product/service?
4. Identify attitudes - What are the user's attitudes towards technology, the domain, privacy, security etc.
5. Specify capabilities - What are the user's technical skills? Language abilities? Physical/
The document discusses common challenges that design teams face when working on projects. It outlines five key challenges: 1) unclear or differing project objectives between stakeholders, 2) uncertain budget ownership and funding streams, 3) design methods and processes being forced onto stakeholders, 4) team members lacking a shared language, and 5) conflicts between user and business needs. For each challenge, it provides lessons learned, such as the importance of understanding stakeholder motivations, expressing value in the stakeholders' terms, balancing user and business needs, and having a shared project language. The document advocates taking a collaborative approach to design that considers all perspectives.
Experience Design Services: Innovating User Interactions for TomorrowFlexsin
Experience design (XD) services revolutionize user experiences, blending aesthetics, functionality, and psychology. They're essential for businesses aiming to excel in today's digital landscape. Flexsin delivers tailored solutions for superior engagement.
https://www.flexsin.com/software-web-development/user-experience-design/
The UX Design Process consists of five key phases: Product Definition, Research, Analysis, Design, and Testing.
For more details, visit : https://mitidinnovation.com/recreation/ux-design-process/
UX STRAT Online 2021 Presentation by Dr. Hsien-Hui Tang and Michael T LaiUX STRAT
"Shifting the Value of Experience: From Design to Strategy"
Dr. Hsien-Hui Tang
Tang UX Consultancy: Experience Strategy Expert
Michael T Lai
X Thinking University: Dean
Tobii eye tracking technology allows users to gain insights into how people view and interact with digital content and physical products through eye movement data. Their eye trackers can be integrated into monitors or used as standalone devices, and work with Tobii Studio analysis software to visualize fixation times, heat maps, and other metrics. This helps businesses optimize designs, measure marketing effectiveness, and improve usability. Tobii also offers the Tobii ForSight package which provides eye tracking hardware, software, and services on a subscription model.
Want to learn about user experience design? Then let's look at different Elements of User Experience Design.
For more details, visit : https://mitidinnovation.com/recreation/the-key-elements-of-user-experience-design/
user interaction design
There are several common mistakes to
avoid in interaction design. These include
designing for yourself instead of the user,
overloading the user with too much
information, and using animation and
microinteractions excessively. By avoiding
these mistakes and focusing on the user
experience, you can create a product that
meets user needs and exceeds their
expectations.
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To fully understand a customer, user, product or service experience, Sultan Shalakhti uses the framework of its End-to-End Experience framework.
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Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
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Patterns
2. What is Experience Design?
Experience Design provides a systematic approach to interacting
with customers that consistently builds loyalty over time. It is a
cross-functional, interdisciplinary practice that collaborates with
Insights, Strategy, Design and Technology to create memorable
experiences.
This new form of collaboration aims to create a faster, smarter
thought process from the Discovery stage through to Development.
tEchnology contEnt
What’s relevant? Is it engaging?
usability
Can the customer use it?
joe szabo march 2010 2
3. What is the Vision?
Experience Design creates a holistic view of a brand across multiple
interaction points. The view is a seamless and consistent experience
that garners trust, loyalty and advocacy for the brands we service
while respecting the needs of our customers.
tEchnology contEnt
• Be useful
What’s the latest app? Is it engaging?
• Be easy to use
• Be desirable
• Be easy to find
• Be appropriately transparent
• Be a pleasure to do business with
usability
Can the customer use it?
joe szabo march 2010 3
4. inputs Required for Experience Design
The catalyst for good experiences comes from collaboration.
With insights, strategy, and research, here are the inputs needed
to design the right expereience.
• There is a clear definition of target customers
• The needs of target customers are well understood
• There are clear objectives for how the project will impact target customers
• The experience is designed for every stage of the customer lifecycle,
from initial roll-out to ongoing support
• There is a plan for testing the impact on target customers
• There are resources and time allotted to iterating on the design to
improve customer experience
• There is a plan for gathering ongoing feedback to monitor the customer
experience over time
• There is a clear definition of success, for both the company and for
target customers
joe szabo march 2010 4
5. outputs Expected from Experience Design in the
Define Stage
econcepts
Ideas that have the biggest impact the brand. They are not tactics or
executions; they are concepts that can live within multiple interaction
points: email, service design, social media, desktop widgets, websites
or applications. eConcepts are meant to create a chemical reaction
within the service areas.
Proof of concept
Using web-based software we can create clickable concepts in the
browser to help our clients see the big idea.
Experience strategy
A simple and succinct document of what the intended customer
experience will be, outlining business, communication and user
objectives.
joe szabo march 2010 5
6. outputs Expected from Experience Design in the
Design Stage
Experience Flows
Visual diagrams of how the customer is affected by the experience.
The diagrams show multiple interaction points and what the customer
can expect at each one.
Functional Flows (where applicable)
Visual diagrams of how functions operate and affect the customer.
They are not technical in nature; however, they can influence technology.
content strategy
Identifies types of content required for business goals and what will
enage our target customers.
usability Evaluations
There are 2 phases of usability. Each phase depends on the scope of
the project. Phase 1 occurs in the early stages of design where we test
user interfaces and information design. The results of the study are
implemented in the final design. Phase 1 usability involves no additional
costs. Phase 2 is a more detailed study of how intended users complete
their assigned tasks on a website or application. Phase 2 usability
involves additional time and may involve additional budget.
joe szabo march 2010 6
7. how Experience accelerates the Process
Experience is based on data and a passion for customer needs. With critical
observation and objectivity, Experience Concepts, or eConcepts, begin to form
by collaborating with Account Services, Insights and Strategy. This thinking is a
work in progress; it is meant to help crystalize the strategy. The intent is to
launch eConcepts early and iterate often based on data and collaboration with
other service groups. It is a non-linear approach that makes service areas think
laterally and get our ideas to market faster than the competition.
on
th
s æ A-HA! Moment The Crystalization of Planning, Strategy & Insight
m
- 5
ks eConcepts
ee
w
2
planning
research and refinement and experience
connection planning development
experience takes into account the user,
technology and marketing trends to create
concepts that have the greatest impact on
the factors that affect a brand.
joe szabo march 2010 7
8. the hand off
Experience collaborates with multiple service areas, acting as
the connective tissue between account management, business
requirements and the user experience. eConcepts are formulated
with strategy, SEAD and creative simultaneously, thus creating a
faster, smarter thought process.
planning
strategy
experience
1. Experience collaborates with Strategy to
formulate a Strategic Vision that sets the SEAD
foundation for what SEAD and Creative develop.
2. Experience collaborates with SEAD to ensure the
proof of concept is valid.
3. Experience collaborates with Creative to ensure
ideas are user-centric and provide value-added
experiences.
creative
3
joe szabo march 2010 8