The document discusses emotions and emotional intelligence. It defines emotions as internal conscious states that involve feelings, bodily arousal, purposive motivation, and social expression. Emotions can be positive or negative, and are influenced by factors like personality, culture, stress, age, and environment. The document also discusses emotional labor, where workers must display certain emotions as part of their job. Additionally, it defines emotional intelligence as the ability to identify, assess, and manage one's own emotions and the emotions of others. Emotional intelligence involves self-awareness, self-management, social awareness, and relationship management. The document argues that emotional intelligence can lead to advantages like greater productivity and better conflict resolution.

1. Emotions

2. What is Emotion?
Internal conscious states that we infer in
ourselves and others.
• Emotions are private experiences.
• We use operational definitions because
we cannot actually see feelings.
• We infer observable behavior associated
with emotion.

3. What Are Emotions?
AFFECT
A broad range of feelings that
people experience.
EMOTIONS MOODS
Intense feelings that are Feelings that tend to be less
directed at someone or intense than emotions and
something. that lack a contextual
stimulus.

4. Four components of Emotion
Feelings
Social- Bodily
Expressive
Emotion
Arousal
Sense of
Significant life event Purpose

5. Feeling component
• Emotions are subjective feelings
• Make us feel in a particular way.
• Anger or joy.
• Meaning and personal significance.
• Vary in intensity and quality.
• Rooted in mental processes (labeling).

6. Bodily Arousal
• Biological activation.
• Autonomic and hormonal systems.
• Prepare and activate adaptive coping
behavior during emotion.
• Body prepared for action.
• Alert posture, clenched fists.

7. Purposive component
• Give emotion its goal-directed force.
• Motivation to take action.
• Cope with emotion-causing circumstances.
• Why people benefit from emotions.
• Social and evolutionary advantage.

8. Social-Expressive component
• Emotion’s communicative aspect.
• Postures, gestures, vocalizations, facial
expressions make our emotions
public.
• Verbal and nonverbal communication.
• Helps us interpret the situation.
• How person reacts to event.

9. Facial Expressions Convey Emotions

10. Types of emotion-
• Anticipatory emotions- Desire, fear
• Outcome emotions-
Happiness, sadness, anxiety, regret, relief

11. Types of emotions

13. EMOTION DIMENSIONS
• VARIETY OF EMOTIONS:
– POSITIVE HUMAN EMOTIONS
– NEGATIVE HUMAN EMOTIONS

14. FACTORS AFFECTING EMOTIONS

15. •PERSONALITY
•CULTURE

16. •WEATHER
•STRESS

17. •AGE
•GENDER

18. •ENVIRONMENTAL
•MARITAL RELATION

19. •ORGANIZATIONAL
•SOCIAL

20. Emotional labor
• Emotional labor is a form of emotional
regulation wherein workers are expected to
display certain emotions as part of their
job, and to promote organizational goals.
• The intended effects of these emotional
displays are on other, targeted people, who
can be clients, customers, subordinates or co-
workers

21. Emotional labour
• According to Hochschild, jobs involving
emotional labor are defined as those that:
– require face-to-face or voice-to-voice contact with
the public
– require the worker to produce an emotional state
in another person
– allow the employer, through training and
supervision, to exercise a degree of control over
the emotional activities of employees.

22. Forms of emotional labor
• Employees can display organizationally-desired
emotions by acting out the emotion.
• Such acting can take two forms
– Surface acting
• involves "painting on" affective displays, or faking;
• Surface acting involves an employee's presenting emotions
on his or her "surface" without actually feeling them.
• The employee in this case puts on a facade as if the
emotions are felt, like a "personal".
– Deep acting
• wherein they modify their inner feelings to match the
emotion expressions the organization requires.

23. Emotional intelligence
• Emotional intelligence (EI) is the ability to
identify, assess, and control the emotions of
oneself, of others, and of groups.

24. Four Components of Emotional
Intelligence
• There are four fundamental aspects of EI
– Self-Awareness,
– Self-Management,
– Social Awareness, and
– Relationship Management.

25. Components of EI
• Self-awareness – The ability to recognize your
own emotions and how they affect your
thoughts and behavior, know your strengths
and weaknesses, and have self-confidence.
• Self-management – The ability to control
impulsive feelings and behaviors, manage
your emotions in healthy ways, take
initiative, follow through on
commitments, and adapt to changing
circumstances.

26. Components of EI
• Social awareness – The ability to understand the
emotions, needs, and concerns of other
people, pick up on emotional cues, feel
comfortable socially, and recognize the power
dynamics in a group or organization.
• Relationship management – The ability to
develop and maintain good
relationships, communicate clearly, inspire and
influence others, work well in a team, and
manage conflict.

28. Emotional Intelligence
EMOTIONAL SKILL MANAGER SHOULD LEARN
Emotional competency
Emotional maturity
Emotional sensitivity

35. Advantages of EI
• Greater productivity
• Improved job performance
• Fewer grievances
• Better conflict resolution
• Increased creativity and innovation
• Better teamwork
• High motivation
• Better employee retention

36. Arguments of Emotional Intelligence
For
• Intuitive appeal
• Emotional intelligence predicts criteria that matters
• Emotional intelligence is biologically based
Against
• Emotional intelligence is too vague
• Emotional intelligence can’t be measured
• The validity of emotional intelligence is suspect

37. Thank U…….