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EMOTION
INTRODUCTION
• A person's state of feeling in the sense of an affect. Anings and there is no
consensus on a definition. Emotion is often intertwined with mood,
temperament ,personality, disposition, and motivation On some theories,
cognition is an important aspect of emotion.
• A strong feeling deriving from one's circumstances, mood, or relationships
with others.
Emotions are a state of feeling that results in physical and psychological
changes that influence our behavior. The physiology of emotion is closely
linked to arousal of the nervous system with various states and strengths of
arousal relating, apparently, to particular emotions. Emotion is also linked to
behavioral tendency.For example, the realization of danger and subsequent
arousal of the nervous system (e.g. rapid heartbeat and breathing, sweating,
muscle tension) is integral to the experience of fear.
SIMILAR CONSTRUCTS
• • Feelings are best understood as a subjective representation of emotions,
private to the individual experiencing them.
• • Moods are diffuse affective states that generally last for much longer
durations than emotions and are also usually less intense than emotions.
• • Affect is an encompassing term, used to describe the topics of emotion,
feelings, and moods together, even though it is commonly used
interchangeably with emotion.
BASIC EMOTIONS
ANGER HAPPINESS SADNESS
Your text here
SURPRICE DISGUST FEAR
TYPES OF EMOTION
• Negative Emotion
• Positive Emotion
Negative Emotion vs Positive Emotion
• Unpleasant emotions like fear, anger, jealousy which are harmful
to the wellbeing and development of the individual are termed as
negative emotion.
• The pleasant emotions like amusement, love, curiosity, joy and
happiness which are helpful and essential to the normal
development are termed as positive emotion.
FACTORS AFFECTING EMOTION
• PERSONALITY
• CULTURE
• WEATHER
• STRESS
• AGE
• GENDER
• ENVIRONMENTAL
EMOTIONAL INTELIGENCE
• Emotional intelligence (EI) refers to the ability to perceive, control and
evaluate emotions.
How to deal with negative emotions at
work
Negative EmoVtion 01 – Frustration
Important:
Frustration usually occurs when we feel stuck or trapped, or unable to move forward in some way.
We need to deal with feelings of frustration quickly, because they can easily lead to more negative emotions.
Strategies:
1.Stop and evaluate:
1.One of the best things you can do is mentally stop yourself, and look at the whole situation.
2.Find something positive about the situation to improve your mood.
3.Don´t get mad, just move on:
1.There is a strong probability that when it's people who are causing your frustration, they're probably
not doing it deliberately to annoy you.
How to deal with negative emotions at work
Negative Emotion 02 – Anger
• Important:
• Anger starts when you are out-of-control and it is perhaps the most destructive emotion that people
experience in the workplace.
• If you have trouble managing your temper at work, then learning to control it is one of the best things you
can do if you want to keep your job.
• Strategies:
• Watch for early signs of anger and learn to recognize them when they begin:
• Don´t forget that stopping your anger early is key.
• If you start to get angry, stop what you're doing, close your eyes, and practice any deep-breathing exercise:
• It interrupts your angry thoughts, and it helps put you back on a more positive path.
Type equation here.
NEW TERM
• CUSTOMER EMOTION
• EMOTIONAL MOTIVATION
Presented by VISHNU ARAVIND

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Emotion

  • 2. INTRODUCTION • A person's state of feeling in the sense of an affect. Anings and there is no consensus on a definition. Emotion is often intertwined with mood, temperament ,personality, disposition, and motivation On some theories, cognition is an important aspect of emotion. • A strong feeling deriving from one's circumstances, mood, or relationships with others.
  • 3. Emotions are a state of feeling that results in physical and psychological changes that influence our behavior. The physiology of emotion is closely linked to arousal of the nervous system with various states and strengths of arousal relating, apparently, to particular emotions. Emotion is also linked to behavioral tendency.For example, the realization of danger and subsequent arousal of the nervous system (e.g. rapid heartbeat and breathing, sweating, muscle tension) is integral to the experience of fear.
  • 4. SIMILAR CONSTRUCTS • • Feelings are best understood as a subjective representation of emotions, private to the individual experiencing them. • • Moods are diffuse affective states that generally last for much longer durations than emotions and are also usually less intense than emotions. • • Affect is an encompassing term, used to describe the topics of emotion, feelings, and moods together, even though it is commonly used interchangeably with emotion.
  • 5. BASIC EMOTIONS ANGER HAPPINESS SADNESS Your text here
  • 7. TYPES OF EMOTION • Negative Emotion • Positive Emotion
  • 8. Negative Emotion vs Positive Emotion • Unpleasant emotions like fear, anger, jealousy which are harmful to the wellbeing and development of the individual are termed as negative emotion. • The pleasant emotions like amusement, love, curiosity, joy and happiness which are helpful and essential to the normal development are termed as positive emotion.
  • 9. FACTORS AFFECTING EMOTION • PERSONALITY • CULTURE • WEATHER • STRESS • AGE • GENDER • ENVIRONMENTAL
  • 10. EMOTIONAL INTELIGENCE • Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions.
  • 11. How to deal with negative emotions at work Negative EmoVtion 01 – Frustration Important: Frustration usually occurs when we feel stuck or trapped, or unable to move forward in some way. We need to deal with feelings of frustration quickly, because they can easily lead to more negative emotions. Strategies: 1.Stop and evaluate: 1.One of the best things you can do is mentally stop yourself, and look at the whole situation. 2.Find something positive about the situation to improve your mood. 3.Don´t get mad, just move on: 1.There is a strong probability that when it's people who are causing your frustration, they're probably not doing it deliberately to annoy you.
  • 12. How to deal with negative emotions at work Negative Emotion 02 – Anger • Important: • Anger starts when you are out-of-control and it is perhaps the most destructive emotion that people experience in the workplace. • If you have trouble managing your temper at work, then learning to control it is one of the best things you can do if you want to keep your job. • Strategies: • Watch for early signs of anger and learn to recognize them when they begin: • Don´t forget that stopping your anger early is key. • If you start to get angry, stop what you're doing, close your eyes, and practice any deep-breathing exercise: • It interrupts your angry thoughts, and it helps put you back on a more positive path.
  • 13.
  • 15. NEW TERM • CUSTOMER EMOTION • EMOTIONAL MOTIVATION