This document discusses emotions, including what emotions are, different types of emotions, and the components of emotions. It defines emotions as private conscious states that involve feelings, bodily arousal, purpose or motivation, and social expression. Emotions are more intense than moods and are directed at something. The four main components of an emotion are the feeling, bodily arousal, purposive or motivational component, and social-expressive component. Different types of emotions are discussed, as well as factors that can influence emotions like personality, culture, age, and environment. Emotional labor and intelligence are also summarized briefly.

1. Emotions

2. What is Emotion?
Internal conscious states that we infer in
ourselves and others.
• Emotions are private experiences.
• We use operational definitions
because we cannot actually see
feelings.
• We infer observable behavior
associated with emotion.

3. What Are Emotions?
MOODS
Feelings that tend to be
less intense than
emotions and that lack a
contextual stimulus.
EMOTIONS
Intense feelings that are
directed at someone or
something.
AFFECT
A broad range of feelings that
people experience.

4. Four components of Emotion
Emotion
Feelings
Bodily
Arousal
Sense of
Purpose
Social-
Expressive
Significant life event

5. Feeling component
• Emotions are subjective feelings
• Make us feel in a particular way.
• Anger or joy.
• Meaning and personal significance.
• Vary in intensity and quality.
• Rooted in mental processes (labeling).

6. Bodily Arousal
• Biological activation.
• Autonomic and hormonal systems.
• Prepare and activate adaptive coping behavior
during emotion.
• Body prepared for action.
• Alert posture, clenched fists.

7. Purposive component
• Give emotion its goal-directed force.
• Motivation to take action.
• Cope with emotion-causing circumstances.
• Why people benefit from emotions.
• Social and evolutionary advantage.

8. Social-Expressive component
• Emotion’s communicative aspect.
• Postures, gestures, vocalizations, facial
expressions make our emotions public.
• Verbal and nonverbal communication.
• Helps us interpret the situation.
• How person reacts to event.

9. Facial Expressions Convey
Emotions
Each picture portrays a different emotions. Try to identify them.

11. Types of emotion-
• Anticipatory emotions- Desire, fear
• Outcome emotions-Happiness, sadness, anxiety,
regret, relief

12. Types of emotions

14. EMOTION DIMENSIONS
• VARIETY OF EMOTIONS:
– POSITIVE HUMAN EMOTIONS
– NEGATIVE HUMAN EMOTIONS

15. FACTORS AFFECTING
EMOTIONS

16. •PERSONALITY
•CULTURE

17. •WEATHER
•STRESS

18. •AGE
•GENDER

19. •ENVIRONMENTAL
•MARITAL RELATION

20. •ORGANIZATIONAL
•SOCIAL

21. Emotional labor
• Emotional labor is a form of emotional regulation
wherein workers are expected to display certain
emotions as part of their job, and to promote
organizational goals.
• The intended effects of these emotional displays
are on other, targeted people, who can be clients,
customers, subordinates or co-workers

22. Emotional intelligence
• Emotional intelligence (EI) is the ability to
identify, assess, and control the emotions of
oneself, of others, and of groups.

23. Four Components of Emotional
Intelligence
• There are four fundamental aspects of EI
– Self-Awareness,
– Self-Management,
– Social Awareness and
– Relationship Management.

24. Four Components of Emotional Intelligence by Daniel Goleman

25. Components of EI
• Self-awareness – The ability to recognize your own
emotions and how they affect your thoughts and
behavior, know your strengths and weaknesses, and
have self-confidence.
• Self-management – The ability to control impulsive
feelings and behaviors, manage your emotions in
healthy ways, take initiative, follow through on
commitments, and adapt to changing circumstances.

26. Components of EI
• Social awareness – The ability to understand the emotions,
needs, and concerns of other people, pick up on emotional
cues, feel comfortable socially, and recognize the power
dynamics in a group or organization.
• Relationship management – The ability to develop and
maintain good relationships, communicate clearly, inspire
and influence others, work well in a team, and manage
conflict.

27. Emotional Intelligence
EMOTIONAL SKILL MANAGER SHOULD
LEARN
Emotional competency
Emotional maturity
Emotional sensitivity

34. Advantages of EI
• Greater productivity
• Improved job performance
• Fewer grievances
• Better conflict resolution
• Increased creativity and innovation
• Better teamwork
• High motivation
• Better employee retention

35. Arguments of Emotional
Intelligence
For
• Intuitive appeal
• Emotional intelligence predicts criteria that
matters
• Emotional intelligence is biologically based
Against
• Emotional intelligence is too vague
• Emotional intelligence can’t be measured
• The validity of emotional intelligence is suspect

36. Thank U…….