The document discusses various sources that can influence people's emotions and moods, including personality, day of the week, time of day, weather, stress, social activities, sleep, exercise, age, and sex. It also discusses emotional labor in the workplace, emotional intelligence, and ways to manage emotions, such as through self-awareness, self-regulation, motivation, social awareness, and relationship management.

1. Sources of Emotions and Mood
 Personality : Difference in affect intensity (affect – broad feeling that a person expresses)
 Day of the week : High positive mood near weekend
 Time of the day : High positive mood at mid-day
 Weather : People think good weather improves their mood.
 Stress : deadline etc affect mood negatively
 Social activities : Happy with Friends.
 Sleep : sleep quality affect mood.
 Exercise: exercise enhance positive mood
 Age : Younger people experience higher positive mood for long time
 Sex : Women are more emotional than men

2. Mood during Week
Usual mood during the different days of the week

3. Mood during a Day
Usual mood during the different days of the week

4. Sources of Emotions and Mood
 Personality : Difference in affect intensity (affect – broad feeling that a person expresses)
 Day of the week : High positive mood near weekend
 Time of the day : High positive mood at mid-day
 Weather : People think good weather improves their mood.
 Stress : deadline etc affect mood negatively
 Social activities : Happy with Friends.
 Sleep : sleep quality affect mood.
 Exercise: exercise enhance positive mood
 Age : Younger people experience higher positive mood for long time
 Sex : Women are more emotional than men

5. Emotional Labor
Emotional labor - The regulation of feelings and
expressions for organizational purposes.
Three major levels of emotional labor
 Surface acting : Individual exhibits physical signs without actually feeling so.
 Deep acting : Individual actively try to experience the emotion they are
displaying.
 Genuine acting : Individual exhibits display emotions that are aligned with their
own.
Emotional dissonance – Inconsistency what people feel
and what they display

6. levels of emotional labor
When it comes to acting, the closer to the middle of the circle that your
actions are, the less emotional labor your job demands. The further
away, the more emotional labor the job demands.
Higher stress
level
Lower stress
level

7. Emotional Intelligence
Emotional Intelligence : Emotional intelligence looks at how people
can understand each other more completely by developing an increased
awareness of their own and others’ emotions
Blocks for developing high Emotional intelligence
 Self-awareness - Ability to accurately perceive, evaluate, and display appropriate
emotions
 Self-management- Ability to direct your emotions in a positive way when
needed
 Social awareness- Ability to understand how others feel.
 Relationship management– Ability to help others manage their own
emotions and truly establish supportive relationships with others

8. Blocks for developing high Emotional intelligence
The four steps of emotional intelligence build upon one another.

9. Affective Events Theory
AET : A theory that suggests that workplace events cause emotional
reaction on employee’s which then affects workplace attitude and behaviour.
Work
Environment
Work
Events
Emotional
Reaction

10. Affective Events Theory

11. MANAGING EMOTIONS
Stress is a major concern for individuals and organizations. Exhaustion is the outcome of
prolonged stress. Emotions play a role in organizational life. Understanding these emotions
helps individuals to manage them. Emotional labor can be taxing on individuals, while
emotional intelligence may help individuals cope with the emotional demands of their jobs.

12. Managing emotion: What and how
Managing emotions is self-regulation of emotions (both
temporal and habitual) according to the situational needs :
Managing emotions through:
- Knowing / Assessing your own emotional state or traits
(understanding)
- Using / Developing competencies to deal with emotion
(acting)

14. Improving Emotional intelligence in its Five Dimensions
1) Creating self-awareness (knowing one’s own emotions)
2) Regulating or managing emotions (managing feelings to
behave according to the needs)
3) Motivating “self” (self-motivation)
4) Understanding emotions in others (empathy)
5) Handling relations with others

16. Improving Emotional intelligence and building
positive attitude
Creating Self-awareness:
• Respect yourself: e.g., accept your innermost feelings
• Be positive: e.g., have confidence in your own ability, avoid being
cynical
• Be true to yourself: e.g., know strengths / limitations and act
accordingly – I need help
Managing (Regulating) Emotions:
• Defer judgment; curb impulses
• Park the problems; detach yourself
• Be flexible: go with the flow: do not force
• Manage your non-verbal communication

18. Improving Emotional intelligence and building
positive attitude
Motivating Self
• Striving to improve / achieve high standards
• Being committed to achieve your goals
• Taking the initiative and seizing opportunity
• Being optimistic even in the face of difficulties / setbacks
Understanding / responding to other’s emotions:
• Being sensitive towards and understanding other people
• Making the needs and interests of others your point of reference
• Furthering the development of other people
• Being tuned in socially and politically

20. Improving Emotional intelligence and building
positive attitude
Handling interpersonal relations
• Inspiring and guiding groups and people
• Articulate and arouse enthusiasm for a shared vision and mission
• Step forward to lead as needed
• Guide the performance of others while holding them accountable
• Lead by example

22. Steps to Managing Our Emotions
Emotions at their core are involuntary, often physiological,
responses beyond our control. Five key things we can all do to
better manage our emotions at work.
o Accept and value emotions – When channelled correctly, emotions at work can be a
great source of strength
o Pay attention to your body – physical sensation (e.g. pounding heart) is one’s chance to
diffuse negative feelings before they get the better of one.
o Pay attention to your perceptions – Feeling reveal one’s perception
o Regulate your emotions at work – By focusing on a rational solution, you can not only
regulate negative emotions at work but also redirect them into positive action.
o Pay attention to your instincts – Instincts are the messages our bodies send to keep us
out of danger, give us insight into complex interpersonal relationships, and help us generate
spontaneous solutions to tricky situations