The document explores the concepts of emotions and moods, defining emotions as intense feelings triggered by specific stimuli, and distinguishing them from less intense, context-free moods. It discusses the implications of emotional labor in the workplace, highlighting issues like emotional dissonance and the impact of personal traits on employee interactions. Additionally, it emphasizes the importance of emotional intelligence, detailing its four components and the advantages it provides in enhancing workplace dynamics and productivity.

1. Emotions
And
Moods

2. IMAGINE LIFE WITHOUT
• Happiness
• Fear
• Sadness
• Surprise
• Disgust

3. WHAT ARE EMOTIONS?

4. What is Emotion?
Origin- Latin word
emovere = move out, remove, agitate
- Any strong kind of feeling is Emotion
- Internal conscious states that we infer in
ourselves and others.

5.  Happy
 Sad
 Angry
 Frightened
 Sneaky
 Surprised
 Shy
 Upset
 Cheeky
 Sleepy

7. Moods
Feelings that tend to be
less intense than emotions
and that lack a contextual
stimulus
Emotions
Intense feelings that are
directed at someone or
something
Affect
A broad range of emotions that people experience
Emotions

8. EMOTIONS INCLUDE THREE COMPONENTS
• Conscious experience (feelings)
• Expressions which can be seen by others
• Actions of the body ('physiological arousal’)

9. Types of Emotions

10. Dimensions of Emotion
• VARIETY OF EMOTIONS:
– Positive Emotions
– Negative Emotions

11. Positive Emotion
• Positive emotions that lead one to feel good
about one’s self will lead to an emotionally
happy and satisfied result.
Positive emotions are-
• Hopeful
• Confident
• Peaceful

12. Negative Emotion
• Negative emotions sap your energy and
undermine your effectiveness. In the negative
emotional state, you find the lack of desire to
do anything.

13. Emotional Labor
• Employees can display organizationally-desired
emotions by acting out the emotion.
• emotional labor A situation in which an
employee expresses organizationally desired
emotions during interpersonal transactions
at work.

14. EMOTIONAL DISSONANCE
• Inconsistencies between the emotions people feel
and the emotions they project.
• The true challenge arises when employees have to
project one emotion while feeling another.
• This disparity is emotional dissonance, and it can
take a heavy toll. Bottled-up feelings of frustration,
anger, and resentment can eventually lead to
emotional exhaustion and burnout

15. FELT EMOTIONS VS DISPLAYED EMOTIONS
Emotional labor creates dilemmas for employees.
There are people with whom you have to work that you just plain
don’t like.
• Felt emotions - are an individual’s actual emotions
• Displayed emotions - are those that are organizationally- required
and considered appropriate

16. • Such acting can take two forms
– Surface acting
• involves "painting on" affective displays, or faking;
• Surface acting involves an employee's presenting emotions on
his or her "surface" without actually feeling them.
• The employee in this case puts on a facade as if the
emotions are felt, like a "personal".
– Deep acting
• wherein they modify their inner feelings to match the
emotion expressions the organization requires.

17. Facial Expressions Convey Emotions

18. Factors Affecting Emotions

19. •PERSONALITY
•CULTUR
E

20. •WEATHE
R
•GENDER

21. •ENVIRONMENTAL
•MARITAL RELATION

22. STRESS

23. AGE

24. GENDER

25. ENVIROMENTAL

26. •ORGANIZATIONAL
•SOCIAL

28. How we perceive emotion

29. How we perceive emotion
•Body posture
•Speech Patterns
•Gestures

30. Emotional Intelligence
• Emotional intelligence (EI) is the ability to
identify, assess, and control the emotions of
oneself, of others, and of groups.

32. Four Components of Emotional
Intelligence
• There are four fundamental aspects of
EI
– Self-Awareness,
– Self-Management,
– Social Awareness,
– Relationship Management.

33. Components of EI
• Self-awareness – The ability to recognize your
own emotions and how they affect your
thoughts and behavior, know your strengths
and weaknesses, and have self-confidence.
• Self-management – The ability to control
impulsive feelings and behaviors, manage
your emotions in healthy ways, take
initiative, follow through on
commitments, and adapt to changing
circumstances.

34. Components of EI
• Social awareness – The ability to understand the
emotions, needs, and concerns of other
people, pick up on emotional cues, feel
comfortable socially, and recognize the power
dynamics in a group or organization.
• Relationship management – The ability to
develop and maintain good
relationships, communicate clearly, inspire and
influence others, work well in a team, and
manage conflict.

39. Situation 2

42. Situation 3

45. Emotional Intelligence
EMOTIONAL SKILL MANAGER SHOULD LEARN
 Emotional competency
 Emotional maturity
 Emotional sensitivity

51. Emotions in the work place result in a series of problems
that managers find themselves faced with in their workplace.
Personal issues:-
Employees react to one another because of personal
traits that they either like or dislike in their peers and this can
cause some serious problems in the smooth execution of work.
Workplace Antics:-
Bullying or ganging up in office environments are as real
as the grapevine.

52. Management must be aware that there are peer pressures
and groups that form based on interests and other
circumstances.
Employee Orientation:-
New employees can face a stiff battle to be accepted by
existing employees and this can lead to complications since
the new recruit has been taken on to execute a specific role
within the business and the longer the candidate takes to be
accepted, the greater the losses felt by the company and the
more the inefficiency.

53. Gender harassment:-
particularly towards women is a common occurrence in the
workplace and regulations govern any such harassment very
stringently. However, a lot of cases don't get reported simply
because the subjected women are ambiguous about what
defines harassment.
Stress:-
Stress is one of the more discussed affects that influence
the emotional well being of individuals in every sphere of their
lives.

54. Advantages of EI
• Greater productivity
• Improved job performance
• Fewer grievances
• Better conflict resolution
• Increased creativity and innovation
• Better teamwork
• High motivation
• Better employee retention

56. What have we learned?

57. Thank U…….