This chapter discusses workplace emotions, attitudes, and stress. It defines emotions and differentiates them from attitudes. It presents models of how emotions and attitudes interact and influence behavior. The chapter also covers topics like emotional labor, emotional intelligence, job satisfaction, organizational commitment, stress, and stress management. It provides an overview of these concepts and how they relate to the workplace.
Emotions And Moods - Organizational Behavior - PsychologyFaHaD .H. NooR
Introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice.As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the “Myth of Rationality” that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Explain the factors that determine an individual’s personality.
Describe the MBTI personality framework.
Identify the key traits in the Big Five personality model.
Explain the impact of job typology on the personality/job performance relationship.
Differentiate emotions from moods.
Contrast felt versus displayed emotions.
Effects Of Moods And Emotions | Myth Of Rationality | Emotional Labor | Sourc...FaHaD .H. NooR
Emotional Dissonance - Felt emotions - Displayed Emotions
Surface acting - Deep Level Acting
Work event trigger positive and negative emotional reactions.employees respond to them with greater or lesser intensity according to their personalities and moods. Emotions influence performance and satisfaction variables.
Emotional episode-series of emotional experience
Current emotions influence job satisfaction
Moods and emotions fluctuate sodoes their effect on performance.
Emotion-driven behaviors are short in duration and of high variability.
Emotions typically have negative influence on job performance
Emotions And Moods - Organizational Behavior - PsychologyFaHaD .H. NooR
Introduces us the the concepts of emotions and moods and their effects on Organizational Behavior. These are concepts that have only recently received increased attention in research and practice.As mentioned, emotions and moods were dismissed by OB for a long time. One of the primary reasons was the “Myth of Rationality” that suggested that OB comprised rational concepts and applications and emotions and moods were seen as highly irrational. Emotions were thought to be disruptive of organizational activity and decreased productivity. Because they were perceived as irrational the belief was that they were unpredictable and therefore not easily influenced. We now know this is untrue.Affect is a generic term that covers a broad range of feelings people experience. This includes both emotions and moods. Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Explain the factors that determine an individual’s personality.
Describe the MBTI personality framework.
Identify the key traits in the Big Five personality model.
Explain the impact of job typology on the personality/job performance relationship.
Differentiate emotions from moods.
Contrast felt versus displayed emotions.
Effects Of Moods And Emotions | Myth Of Rationality | Emotional Labor | Sourc...FaHaD .H. NooR
Emotional Dissonance - Felt emotions - Displayed Emotions
Surface acting - Deep Level Acting
Work event trigger positive and negative emotional reactions.employees respond to them with greater or lesser intensity according to their personalities and moods. Emotions influence performance and satisfaction variables.
Emotional episode-series of emotional experience
Current emotions influence job satisfaction
Moods and emotions fluctuate sodoes their effect on performance.
Emotion-driven behaviors are short in duration and of high variability.
Emotions typically have negative influence on job performance
Organizational Behavior (Emotions and moods)Mamoona Zaeem
4-1 Differentiate between emotions and moods.
4-2 Identify the sources of emotions and moods.
4-3 Show the impact emotional labor has on employees.
4-4 Describe affective events theory.
4-5 Describe emotional intelligence.
4-6 Identify strategies for emotional regulation.
4-7 Apply concepts about emotions and moods to specific OB issues.
Introduction to Emotions and Moods in Organizational BehaviorRoger Rochar
This presentation is based on Robbins and Judge's book on Organizational Behavior. Chapter 4: Emotions and Moods is thoroughly discussed in the book and the first part is adopted for this presentation done as a requirement in the study of Human Behavior in Organization for the Doctor of Philosophy in Educational Leadership program of the University of St. La Salle, Bacolod City
Attitudes and Job Satisfaction - Organizational BehaviorFaHaD .H. NooR
This is a focus on Attitudes and Job Satisfaction. Managers should be interested in their employees’ attitudes because attitudes give warnings of potential problems and influence behavior. Creating a satisfied workforce is hardly a guarantee of successful organizational performance, but evidence strongly suggests that whatever managers can do to improve employee attitudes will likely result in heightened organizational effectiveness. Attitudes are evaluative statements or judgments concerning objects, people, or events. Attitudes are made up of three components. The cognitive component is made up of the belief in the way things are. The effective component is the more critical part of the attitude as it is calls upon the emotions or feelings. The behavioral component describes the intention to behave in a certain way toward someone or something. These three components work together to aid in our understanding of the complexity of an attitude. Sometimes we observe people who will change what they say so it doesn’t contradict their behavior. When attitudes and behaviors don’t line up, individuals will experience cognitive dissonance. This incongruity is uncomfortable and individuals will seek to reduce the dissonance to find consistency.
People are willing to live with some discomfort but the degree to which this is true depends upon the importance of the elements, how much influences the individual has in the situation, and the rewards available.
Contrast the three components of an attitude.
Summarize the relationship between attitudes and behavior.
Identify the role consistency plays in attitudes.
State the relationship between job satisfaction and behavior.
Identify four employee responses to dissatisfaction.
4 Lessons from Person-Environment Fit ResearchRoundPegg
There is a body of research around Person-Environment fit led by Dr. Amy Kristof-Brown that takes a deep look into the compatibility between an individual and a work environment that occurs when their cultural values are well matched.
We can learn specific lessons about how individuals can thrive in the workplace from each of the 4 types of person-environment fit:
- Person-Job Fit (PJ Fit): fit between an individual’s cultural values and those that are required to do the actual job
- Person-Organization Fit (PO Fit): fit between an individual’s cultural values and those of the entire organization
- Person-Group Fit (PG Fit): fit between an individual’s cultural values and those of their specific work group
- Person-Supervisor Fit (PS Fit): fit between an individual’s cultural values and those of their manager
All cultural fit is important, and it’s necessary to have employees aligned with the job, organization, team and manager. People with higher "fit scores" onboard faster, perform at higher levels, are more engaged and stay with the company longer. From a hiring standpoint, "fit" plays a crucial role in predicting employee success.
This chapter of Effective HR talks about Transfer of Training. The main core of the presentation is to understand what transfer of training/learning is and to have the knowledge about the factors enhancing learning. The presentation has been prepared by Welingkar’s Distance Learning Division.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SlideShareEffectHR
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
Organizational Behavior (Emotions and moods)Mamoona Zaeem
4-1 Differentiate between emotions and moods.
4-2 Identify the sources of emotions and moods.
4-3 Show the impact emotional labor has on employees.
4-4 Describe affective events theory.
4-5 Describe emotional intelligence.
4-6 Identify strategies for emotional regulation.
4-7 Apply concepts about emotions and moods to specific OB issues.
Introduction to Emotions and Moods in Organizational BehaviorRoger Rochar
This presentation is based on Robbins and Judge's book on Organizational Behavior. Chapter 4: Emotions and Moods is thoroughly discussed in the book and the first part is adopted for this presentation done as a requirement in the study of Human Behavior in Organization for the Doctor of Philosophy in Educational Leadership program of the University of St. La Salle, Bacolod City
Attitudes and Job Satisfaction - Organizational BehaviorFaHaD .H. NooR
This is a focus on Attitudes and Job Satisfaction. Managers should be interested in their employees’ attitudes because attitudes give warnings of potential problems and influence behavior. Creating a satisfied workforce is hardly a guarantee of successful organizational performance, but evidence strongly suggests that whatever managers can do to improve employee attitudes will likely result in heightened organizational effectiveness. Attitudes are evaluative statements or judgments concerning objects, people, or events. Attitudes are made up of three components. The cognitive component is made up of the belief in the way things are. The effective component is the more critical part of the attitude as it is calls upon the emotions or feelings. The behavioral component describes the intention to behave in a certain way toward someone or something. These three components work together to aid in our understanding of the complexity of an attitude. Sometimes we observe people who will change what they say so it doesn’t contradict their behavior. When attitudes and behaviors don’t line up, individuals will experience cognitive dissonance. This incongruity is uncomfortable and individuals will seek to reduce the dissonance to find consistency.
People are willing to live with some discomfort but the degree to which this is true depends upon the importance of the elements, how much influences the individual has in the situation, and the rewards available.
Contrast the three components of an attitude.
Summarize the relationship between attitudes and behavior.
Identify the role consistency plays in attitudes.
State the relationship between job satisfaction and behavior.
Identify four employee responses to dissatisfaction.
4 Lessons from Person-Environment Fit ResearchRoundPegg
There is a body of research around Person-Environment fit led by Dr. Amy Kristof-Brown that takes a deep look into the compatibility between an individual and a work environment that occurs when their cultural values are well matched.
We can learn specific lessons about how individuals can thrive in the workplace from each of the 4 types of person-environment fit:
- Person-Job Fit (PJ Fit): fit between an individual’s cultural values and those that are required to do the actual job
- Person-Organization Fit (PO Fit): fit between an individual’s cultural values and those of the entire organization
- Person-Group Fit (PG Fit): fit between an individual’s cultural values and those of their specific work group
- Person-Supervisor Fit (PS Fit): fit between an individual’s cultural values and those of their manager
All cultural fit is important, and it’s necessary to have employees aligned with the job, organization, team and manager. People with higher "fit scores" onboard faster, perform at higher levels, are more engaged and stay with the company longer. From a hiring standpoint, "fit" plays a crucial role in predicting employee success.
This chapter of Effective HR talks about Transfer of Training. The main core of the presentation is to understand what transfer of training/learning is and to have the knowledge about the factors enhancing learning. The presentation has been prepared by Welingkar’s Distance Learning Division.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SlideShareEffectHR
Join us on Facebook: http://www.facebook.com/welearnindia
Follow us on Twitter: https://twitter.com/WeLearnIndia
Read our latest blog at: http://welearnindia.wordpress.com
Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP
Distribution channels marketing management pptGanesh Asokan
Distribution channels - their Nature and importance of channels, Channel behavior & organization, Channel design decisions and Channel Management decisions.
Presentation done by the management students of D.G Vaishnav school of management for marketing internals..
Emotional Intelligence (EQ) is the capacity to understand yourself and others’ emotions, and to motivate and develop yourself and others to result in improved work performance and enhanced organizational effectiveness. Emotional Intelligence is measurable, and most importantly can be developed! Cognitive Intelligence (IQ) helps to determine if an individual is trainable where Emotional Intelligence (EQ) helps to determine if an individual is capable. EQ addresses the emotional, personal, social, and survival skills associated with street smarts
If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. -Daniel Goleman
Similar to Workplace Emotions%2 C Attitudes%2 C %26 Stress (20)
2. Serious Fun at Cxtec
Cxtec employees live up to
their company values,
which include having fun at
work.
Helium-filled balloons adorn
the office.
Work-life balance.
Miniature golf tournaments
along the hallway.
Courtesy of CXtec
4-2
3. Emotions Defined
Psychological, behavioral,
and physiological episodes
experienced toward an
object, person, or event
that create a state of
readiness.
Most emotions occur
without our awareness
Courtesy of CXtec
4-3
4. Attitudes versus Emotions
Attitudes Emotions
Judgments about an Experiences related to an
attitude object attitude object
Based mainly on Based on innate and learned
rational logic responses to environment
Usually stable for days Usually experienced for
or longer seconds or less
4-4
5. Traditional Model of Attitudes
Purely cognitive approach
Beliefs: established perceptions of attitude object
Feelings: calculation of good or bad based on beliefs
about the attitude object
Behavioral intentions: motivation to act in response to
the attitude object
Problem: Ignores important role of emotions in
shaping attitudes
4-5
6. Emotions, Attitudes and Behavior
Perceived Environment
Cognitive Emotional
process process
Beliefs
Emotional
Episodes
Attitude Feelings
Behavioral
Intentions
Behavior
4-6
7. Role of Emotions in Attitudes
Feelings toward attitude object influenced by
cumulative emotional episodes toward it
We ‘listen in’ on our emotions while thinking
through what we like or dislike
Cognitive and emotional processes don’t always
agree with each other
Emotions also directly affect behavior
e.g. facial expression
4-7
8. Generating Positive Emotions at Work
The emotions-attitudes-
behavior model illustrates
that attitudes are shaped by
ongoing emotional
experiences.
Thus, successful companies
actively create more positive
than negative emotional
episodes.
Courtesy of CXtec
4-8
9. Cognitive Dissonance
A state of anxiety that occurs when an individual’s
beliefs, feelings and behaviors are inconsistent
with one another
Most common when behavior is:
known to others
done voluntarily
can’t be undone
4-9
11. Emotional Labor
Effort, planning and control needed to express
organizationally desired emotions during
interpersonal transactions.
Emotional labor higher when job requires:
frequent and long duration display of emotions
displaying a variety of emotions
displaying more intense emotions
4-11
12. Emotional Labor Across Cultures
Displaying or hiding emotions varies across
cultures
Minimal emotional expression and monotonic voice in
Korea, Japan, Austria
Encourage emotional expression in Kuwait, Egypt, Spain,
Russia
4-12
13. Emotional Labor Challenges
Difficult to display expected emotions accurately,
and to hide true emotions
Emotional dissonance
Conflict between true and required emotions
Potentially stressful with surface acting
Less stress through deep acting
4-13
14. Emotional Intelligence Defined
Ability to perceive and express emotion,
assimilate emotion in thought,
understand and reason with emotion,
and regulate emotion in oneself and
others
4-14
15. Model of Emotional Intelligence
Highest Relationship
Managing other people’s emotions
Management
Understanding and sensitivity to the
Social Awareness feelings, thoughts, and situation of
others
Controlling or redirecting our internal
Self-management states, impulses, and resources
Understanding your own emotions,
Lowest Self-awareness strengths, weaknesses, values, and
motives
4-15
16. Emotional Intelligence Competencies
Self Other
(personal competence) (social competence)
Recognition
of emotions Self-awareness Social awareness
Regulation Relationship
of emotions Self-management
management
4-16
17. Improving Emotional Intelligence
Emotional intelligence is a set of competencies
(aptitudes, skills)
Can be learned, especially through coaching
EI increases with age -- maturity
4-17
19. Job Satisfaction
A person's evaluation of his or her job and work
context
A collection of attitudes about specific facets of
the job
4-19
20. EVLN: Responses to Dissatisfaction
• Leaving the situation
Exit • Quitting, transferring
• Changing the situation
Voice • Problem solving, complaining
• Patiently waiting for the situation
Loyalty to improve
• Reducing work effort/quality
Neglect • Increasing absenteeism
4-20
21. Job Satisfaction and Performance
Happy workers are somewhat more productive
workers, but:
1. General attitude is a poor predictor of specific behaviors
2. Job performance affects satisfaction only when rewarded
3. Depends on employee control of job performance (e.g.
limited in assembly lines)
4-21
22. Happy Staff = Happy Customers at Wegmans
Courtesy of Wegmans Food Markets
Wegmans Food Market enjoys strong customer loyalty and low
employee turnover by keeping employees happy. Shown here, CEO
Danny Wegman meets with staff during a new store opening.
4-22
23. Job Satisfaction and Customers
Courtesy of Wegmans Food Markets
Job satisfaction affects mood, leading to positive behaviors toward
customers
Less employee turnover, resulting in more consistent and familiar
service
4-23
24. Organizational Commitment
Affective commitment
Emotional attachment to, identification with, and
involvement in an organization
Continuance commitment
Belief that staying with the organization serves your
personal interests
4-24
25. Building Organizational Commitment
Justice and support Organizational comprehension
Apply humanitarian values Know firm’s past/present/future
Support employee wellbeing Open and rapid communication
Shared values Employee involvement
Values congruence Employees feel part of company
Involvement demonstrates trust
Trust
Employees trust org leaders
Job security supports trust
4-25
27. What is Stress?
An adaptive response to a situation that is
perceived as challenging or threatening to the
person’s well-being
A complex emotion that prepares us for fight or
flight
Eustress vs. distress
4-27
28. General Adaptation Syndrome
Stage 1 Stage 2 Stage 3
Alarm Reaction Resistance Exhaustion
Normal
Level of
Resistance
4-28
30. What are Stressors?
Stressors are the causes of stress -- any
environmental condition that places a physical or
emotional demand on the person.
Some common workplace stressors include:
Harassment an incivility
Work overload
Low task control
4-30
31. Psychological Harassment
Repeated and hostile or unwanted
conduct, verbal comments, actions
or gestures, that affect an
employee's dignity or psychological
or physical integrity and that result
in a harmful work environment for
the employee
4-31
32. Sexual Harassment
Unwelcome conduct -- detrimental effect on work
environment or job performance
Quid pro quo
employment or job performance is conditional on
unwanted sexual relations
Hostile work environment
an intimidating, hostile, or offensive working
environment
4-32
33. Work Overload and Task Control Stressors
Work Overload Stressor
Working more hours, more intensely than one can cope
Affected by globalization, consumerism, ideal worker
norm
Task Control Stressor
Due to lack control over how and when tasks are
performed
Stress increases with responsibility
4-33