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Critical Success Factors for Virtual Teams

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Jeroen van Bree
Jeroen van Bree

Presentation from 2001 about the success factors for virtual teams, based on interviews in 12 multinational organizations.

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Critical Success Factors for Virtual Teams Workplace Forum: working across physical and virtual worlds Jeroen van Bree, Martien Vlietman, Rixt Wierda London, 21 May 2001
Outline ,[object Object],[object Object],[object Object],[object Object]
Our study ,[object Object],[object Object],[object Object],[object Object]
What is a virtual team? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of virtual teams ,[object Object],[object Object],[object Object],[object Object]
Virtual teams vs. virtual communities ,[object Object],[object Object],[object Object],[object Object],[object Object]
Drivers for virtual teamwork ,[object Object],[object Object],[object Object],[object Object],[object Object],Efficiency drives virtual teamwork, technology makes it possible
Michael Heim http://www.mheim.com ‘ Today’s computer communication cuts the physical face out of the communication process. Even video conferencing adds only a simulation of face-to-face meeting.’ ‘ The face is the primal interface, more basic than any machine mediation. Without the direct experience of the human face, ethical awareness shrinks and rudeness enters.’
Efficiency vs. effectiveness Effectiveness Efficiency High Team Group Virtual Group High Low Low Virtual Team Leadership Competences Technology Setting objectives Communication Team- culture
Pyramid of virtual team success Success Factor Precondition Leadership Competences Technology Setting objectives Communication Team- culture
Technology (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technology (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ the preponderance of face-to-face interaction, roughly 90%, are opportunistic, not scheduled” (Kraut, 1993)
Setting objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
Competences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership ,[object Object],[object Object],[object Object],“ It’s difficcult to interpret delays, unreturned calls, hesistancies. Mole hills become mountains, oversights look like insults” (O’Hara-Deveraux & Johansen)
Communication ,[object Object],[object Object],[object Object]
Media Richness Theory (Daft & Lengel) Richness of a medium direct feedback natural language multiple signals personal touch lean rich face-to-face telephone e-mail letter memo newsletter chat virtual world shared whiteboard
Team culture ,[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Critical Success Factors for Virtual Teams

  • 1. Critical Success Factors for Virtual Teams Workplace Forum: working across physical and virtual worlds Jeroen van Bree, Martien Vlietman, Rixt Wierda London, 21 May 2001
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Michael Heim http://www.mheim.com ‘ Today’s computer communication cuts the physical face out of the communication process. Even video conferencing adds only a simulation of face-to-face meeting.’ ‘ The face is the primal interface, more basic than any machine mediation. Without the direct experience of the human face, ethical awareness shrinks and rudeness enters.’
  • 9. Efficiency vs. effectiveness Effectiveness Efficiency High Team Group Virtual Group High Low Low Virtual Team Leadership Competences Technology Setting objectives Communication Team- culture
  • 10. Pyramid of virtual team success Success Factor Precondition Leadership Competences Technology Setting objectives Communication Team- culture
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Media Richness Theory (Daft & Lengel) Richness of a medium direct feedback natural language multiple signals personal touch lean rich face-to-face telephone e-mail letter memo newsletter chat virtual world shared whiteboard
  • 18.
  • 19.