This document discusses improving internal communication within an organization. It notes that staff surveys have highlighted communication as an area for improvement. It also mentions that future changes like more flexible work environments and increased productivity require better communication. The document advocates for using social media and collaboration tools like Yammer to more informally share ideas, plans, and knowledge across the organization in order to learn from each other and crowdsource solutions. Finally, it envisions a future with multiple communication channels that allow for a truly mobile workforce while still being centrally managed.