Chapter 9:
Teams: Face-to-Face and Virtual
1
Introduction
Teams and committees are commonplace in organizations
Making teams productive and satisfying is a challenge for leaders and workers
Member expectations influence team processes and outcomes
Challenge for team leaders is manager from the point of verbal creation to the end point of dissolution
2
Case Study: The MacIntosh Pirates
Steve Jobs felt stifled in his attempts to help the Lisa team at Apple, Inc. and formed his own “Macintosh” team
Jobs hoisted a “pirate” flag with an Apple logo on it to set the tone for his team of creative recruits
Jobs inspired and empowered his team and took risks with his behaviors
Macintosh became famous, and Jobs credited his team for its success
What is your opinion of how Jobs created and managed his team?
Teams – What Are They?
A team represents a group of people with different abilities and responsibilities, brought together to accomplish a task or variety of needs
Teams require players to work together
Functional perspective of teams includes assumptions:
Members are motivated to make the best choices
Choice to be made is nonobvious
Members have access to information/resources necessary to complete the task
Members collectively possess cognitive and communication skills to deal with decision-making/problem-solving
4
Types of Teams
Primary Work Groups
Employees formally assigned within an organization
Committees
Team of people charged with implementing an organizational plan
Task Forces
Teams put together for a short time, usually to accomplish a specific task
Focus Groups
Groups or teams put together in order to discuss specific issues within the organization
Technology, Social Skills, and Face-to-Face Teams
Digital Natives
Those born since the 1980s, have never known a world without computers, cell phones, 24-hour-a-day television or the Internet
Digital Immigrants
People who were born before the advent of digital technology who are entering the digital communication arena
People are more connected now than ever before but on a more superficial level
Both Natives and Immigrants often need to fine-tune their interpersonal social skills
The Virtual Team
Members engage each other locally, regionally, and globally without being face to face
Members primarily function in cyberspace, creating both advantages and disadvantages
Technologies such as Skype have created low-cost ways of connecting
Allows for both verbal and nonverbal interaction
7
Team/Group Characteristics
Case Study: Southwest Airlines’ Success
Southwest decided to make flying fun and less expensive, so they built their team by hiring for attitude and then trained for skills
Put employees first and customers second
Open to learning from their mistakes and adapted as necessary
Less structure, but hard work still expected
What do you think of the idea that employees come first?
8
Team Job Design
Job Design Theory (Hackman and Oldham, 1975)
Teams are most effective ...
This document discusses the importance of effective communication and provides guidance on how to design communication using the seven C's framework. The seven C's include understanding the Context, defining the key Content and question to answer, breaking Content into Components, editing by making Cuts, considering Composition, using Contrast to highlight important differences, and maintaining Consistency unless intended to highlight differences. Used together, the seven C's provide a process to design communication that engages audiences and helps them understand and remember essential information.
Leading A Virtual Team by Julian E. DippJulian Dipp
A virtual team is a geographically dispersed group that works together using communication technology. Effective virtual team leadership requires mastering principles like clear communication, coordination using technology, and building trust from a distance. Selecting the right technology and training methods are important, as virtual meetings and shared workspaces replace face-to-face interactions. Leading virtual teams presents new challenges for coordinating people remotely.
1. The document discusses how technology can be leveraged for collaboration but often fails to deliver on promises of knowledge sharing due to cultural and process issues.
2. It provides examples of technologies that can enable collaboration such as web conferencing and outlines roles for collaboratories in areas like distance education and employee management.
3. Successful virtual teams require strong communication, clear goals, trust, and occasional in-person meetings to overcome challenges of invisibility and isolation that technology-enabled distance can create.
Staying On Track With Virtual Teams- Web Version 092010tmharpster
This session explores the promise and challenge of virtual teaming. Using a simulation to demonstrate the real-world challenges, participants gain insight into the issues that commonly trip up virtual team members - and identify strategies for overcoming these challenges.
Develop a team mission statement along with teamwork project.docxsdfghj21
The document discusses challenges faced by virtual teams and provides recommendations for improving virtual team productivity. It recommends:
1) Choosing some team members who already know each other to speed up relationship building.
2) Ensuring the task is meaningful and challenging and developing a shared mission statement, goals, and deadlines.
3) Creating an online workspace for collaboration and encouraging frequent communication through agreed tools.
Develop a team mission statement along with teamwork project.docx4934bk
The document discusses challenges faced by virtual teams and provides recommendations for improving virtual team productivity. It recommends:
1) Choosing some team members who already know each other to speed up relationship building.
2) Ensuring the task is meaningful and assigning challenging, interesting tasks.
3) Developing a team mission statement, goals, deadlines and shared online workspace for collaboration.
4) Encouraging frequent communication and agreeing on communication tools.
The document discusses interpersonal communication in formal organizational relationships. It defines interpersonal communication and notes that effective communication is important for organizational efficiency and teamwork. It outlines common elements of interpersonal communication like sender, receiver, message, feedback, and barriers. It also discusses important skills for organizational communication like problem solving, listening, assertiveness, and negotiation. Finally, it provides tips for improving interpersonal communication in an organization, such as planning, understanding your audience, self-evaluation, and managing expectations.
This document discusses the importance of effective communication and provides guidance on how to design communication using the seven C's framework. The seven C's include understanding the Context, defining the key Content and question to answer, breaking Content into Components, editing by making Cuts, considering Composition, using Contrast to highlight important differences, and maintaining Consistency unless intended to highlight differences. Used together, the seven C's provide a process to design communication that engages audiences and helps them understand and remember essential information.
Leading A Virtual Team by Julian E. DippJulian Dipp
A virtual team is a geographically dispersed group that works together using communication technology. Effective virtual team leadership requires mastering principles like clear communication, coordination using technology, and building trust from a distance. Selecting the right technology and training methods are important, as virtual meetings and shared workspaces replace face-to-face interactions. Leading virtual teams presents new challenges for coordinating people remotely.
1. The document discusses how technology can be leveraged for collaboration but often fails to deliver on promises of knowledge sharing due to cultural and process issues.
2. It provides examples of technologies that can enable collaboration such as web conferencing and outlines roles for collaboratories in areas like distance education and employee management.
3. Successful virtual teams require strong communication, clear goals, trust, and occasional in-person meetings to overcome challenges of invisibility and isolation that technology-enabled distance can create.
Staying On Track With Virtual Teams- Web Version 092010tmharpster
This session explores the promise and challenge of virtual teaming. Using a simulation to demonstrate the real-world challenges, participants gain insight into the issues that commonly trip up virtual team members - and identify strategies for overcoming these challenges.
Develop a team mission statement along with teamwork project.docxsdfghj21
The document discusses challenges faced by virtual teams and provides recommendations for improving virtual team productivity. It recommends:
1) Choosing some team members who already know each other to speed up relationship building.
2) Ensuring the task is meaningful and challenging and developing a shared mission statement, goals, and deadlines.
3) Creating an online workspace for collaboration and encouraging frequent communication through agreed tools.
Develop a team mission statement along with teamwork project.docx4934bk
The document discusses challenges faced by virtual teams and provides recommendations for improving virtual team productivity. It recommends:
1) Choosing some team members who already know each other to speed up relationship building.
2) Ensuring the task is meaningful and assigning challenging, interesting tasks.
3) Developing a team mission statement, goals, deadlines and shared online workspace for collaboration.
4) Encouraging frequent communication and agreeing on communication tools.
The document discusses interpersonal communication in formal organizational relationships. It defines interpersonal communication and notes that effective communication is important for organizational efficiency and teamwork. It outlines common elements of interpersonal communication like sender, receiver, message, feedback, and barriers. It also discusses important skills for organizational communication like problem solving, listening, assertiveness, and negotiation. Finally, it provides tips for improving interpersonal communication in an organization, such as planning, understanding your audience, self-evaluation, and managing expectations.
Running Head ALPHA1Running Head ALPHA 4.docxhealdkathaleen
Team Alpha discusses how they established norms and practices to promote effective collaboration as a virtual team. They established communication norms like scheduling regular check-ins three times a week to discuss progress and issues. They also established task norms like having team members voluntarily select work assignments. While they encountered some minor obstacles due to inconsistencies in their communication channels, they were able to overcome these through strong collaboration to complete their goals. Moving forward, they plan to implement clearer communication norms to improve their processes further.
The document discusses knowledge management challenges at Ernst & Young and proposes concepts for a wearable device to help address them. It outlines domains like knowledge management and wearable technologies. It describes typical consultant workflows and challenges like scattered knowledge platforms and lack of sharing across teams. Early concepts involve a wearable that scans work environments to locate people with similar work focus and name tag devices that share relevant information.
A review of the technical and cultural benefits and barriers to adopting social media inside the organization to aid in collaboration, knowledge management.
The document discusses teams and teamwork in organizations. It defines a team as a group of people organized to work independently and cooperatively to achieve common goals and purposes. Effective teamwork is important in fields like nursing to ensure patient safety. The document also discusses factors that make teams effective or dysfunctional, and barriers to dysfunctional teams like lack of cooperation, respect for other's roles, and unwillingness to share skills. It emphasizes the importance of leadership, communication, and organizational behavior for successful teamwork.
The document provides an overview of the stages of virtual team development and recommendations for leading teams at the early dependence and inclusion stage. It discusses how to build relationships, trust, and establish rules and roles to set the team up for success. Specifically, it recommends that leaders at this stage focus on communication, relationship building through informal discussions, agreeing on goals and responsibilities together, and choosing technologies that support interaction among diverse members. Establishing these foundational elements early on helps virtual teams overcome challenges and work effectively.
Delta Force presented on the problem of online group work and collaboration efficiency. They began by outlining their problem statement, stakeholder mapping, and ethnographic research involving questionnaires. Key frustrations identified included distractions, lack of focus, miscommunications, and technological issues. Personas were developed for stakeholders including students frustrated by connectivity, workload, and health issues. The team then ideated solutions, researching collaboration platforms before prototyping their proposed solution - an app called Delta Lite aimed at solving collaboration problems in a single platform.
The document discusses matrix organizations and how to create a productive one. A matrix organization has employees report to both functional and project managers. Key points:
- Matrix organizations emerged in the 1960s aerospace industry and are well-suited for project-driven environments.
- There are different types like balanced, functional, and project matrices that determine how authority is shared.
- Creating clear roles, communication processes, training programs, and addressing challenges like department loyalty can make a matrix organization more productive.
- Scenarios and strategies are provided for a project manager meeting their first cross-matrix team with various issues. Focusing on goals, roles and building trust are emphasized.
Making long-distance relationships work
David Maxfield
Training.
51.5 (September-October 2014): p34+.
From Business Collection.
Copyright:
COPYRIGHT 2014 Lakewood Media Group, LLC
http://www.trainingmag.com/content/about-us
Full Text:
Problems that involve remote colleagues result in significantly
more severe impacts to productivity, cost, quality, and time, according to a
survey by VitalSmarts and Training magazine. But the situation isn't
hopeless. Here are some steps that can help.
"If people were down the hall, I'd know what to do. But
most of them work half-way across the world."
It used to be that only nerds and defective managers would use
phone calls and e-mails alone to address performance problems. Savvy leaders
would practice "management by walking around." They'd meet
with the person, face to face, because they'd want to use every
interpersonal skill in their tool kit.
But the world has changed. Now many of us rely on virtual
communication--not because we're nerds, but because we're working
with people we've never met and may never meet.
VitalSmarts partnered with Training magazine to explore the kinds
of problems this new work environment creates, and to offer some solutions.
We surveyed more than 2,000 employees and managers to learn from their
experiences.
The New World of Work
Our data confirmed that the world has changed: Some 64 percent of
the people we surveyed work with remote team members on a frequent basis.
These people rely extensively on virtual communication to solve
problems. E-mail, conference calls, and phone calls are the most common. No
surprise there, but we were surprised to find instant messaging came in as
one of the top three communication tools for nearly half the respondents.
As predicted, many problems are magnified when colleagues are
remote. In fact, the survey revealed people are four times as likely to say
that remote employees:
* Don't fight for their priorities.
* Don't work on their project or give it a half-hearted
effort.
* Make changes without warning.
And it isn't just cooperation that gets sapped by
distance--trust is drained, as well. People are three times as likely to say
people who are remote:
* Try to mislead them instead of giving accurate and timely
information.
* Don't follow through on commitments.
* Don't make deadlines.
* Don't warn them when they are going to miss a deadline.
Further, problems that involve remote colleagues take
significantly longer to solve, and they result in significantly more severe
.
This document discusses effective team management. It defines a team and explains that teams are effective because they can achieve higher quality outcomes, higher efficiency, faster speed, and more thoughtful ideas than individuals working alone. Characteristics of effective teams include clear expectations, commitment, competence, collaboration, and communication. The document also discusses fostering team creativity, dealing with conflicts, and conducting team building exercises.
The document discusses the advantages and challenges of global virtual teams. It notes that virtual teams can provide competitive advantages but also face significant challenges in establishing trust and dealing with cultural and language differences. It provides tips for global team leaders to address these challenges, which include selecting the right team members, building trust, clear communication, and recognizing contributions. Cultural competence, flexibility, and understanding differences are keys to managing successful global virtual teams.
Virtual Leadership and the managing workIruniUshara1
Virtual leadership is a form of leadership in which teams are managed via a remote working environment.
Like traditional leadership roles, virtual leaders focus on motivating employees and helping teams accomplish their goals.
Virtual leadership focuses heavily on improving collaboration through communication, accountability, and transparency
This document provides an overview of various management skills including entrepreneurship, leadership, motivation, conflict management, presentation skills, and team building. It discusses how managers can develop these skills and addresses challenges such as demotivators, goal setting, and strategy development. Case studies are presented on production planning and tourism strategy to demonstrate teamwork applications.
4 tips to overcome communication barrier at work.pptxHirect
Effective communication is the key to the success of any organization or business.When you can communicate easily with your coworkers, you can easily solve any problems or issues. Nowadays, many people have to face many communication difficulties. The message intended by the sender is not understood by the recipient in the same terms and meaning, and hence the communication is impaired. These communication barriers need to be addressed and overcome to ensure smooth and effective communication.
1) Clear communication skills are in high demand by employers and help individuals advance their careers. Studies show that written and verbal communication skills are among the top attributes sought by employers when hiring new graduates.
2) Developing strong communication abilities can help one become a leader. Powerful communicators are able to learn from others, coordinate team efforts, share knowledge, inspire people, and enhance all of their other skills.
3) Staying connected with relationships, communities, colleagues, and civic matters requires effective communication. Human connection, driven by communication, is important for health, safety, and success at both individual and societal levels. Clear communicators are able to foster important connections.
5 Disciplines to Recruiting Excellence Kevin Wheeler
The document discusses how five disciplines and analytics can drive recruiting excellence. It outlines challenges recruiters now face including dealing with ambiguity, complexity, and new interdependencies. Recruiters must also be creative. Recruiting excellence is defined as being efficient, effective, simple, and innovative. A model is presented based on Peter Senge's five disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. Analytics is at the core. Recruiters must challenge assumptions, foster team learning, strive for personal mastery, and take a systems view using analytics.
Best Practices Of Managing Virtual Software Development TeamsMarisela Stone
Virtual teams have several advantages over traditional colocated teams, including reduced costs from eliminating travel expenses, a larger pool of talent to draw from regardless of location, and the ability to operate across time zones to facilitate around-the-clock work. However, virtual teams also face significant challenges like difficulties building trust and communication breakdowns when members are geographically dispersed and rely primarily on technology to collaborate. Effective practices for managing virtual teams include establishing clear expectations, facilitating informal social interactions to build relationships, and providing training to develop skills for virtual collaboration.
SASUG April - Building Social Networks and the Social JourneyDavid Broussard
A review of what an Enterprise Social Network is, why we needs them, and how to embark on a Social Journey that will actually get you to your desired destination.
This document provides an overview of the stages of virtual team development and recommendations for virtual team leaders. It discusses four stages of development: dependence and inclusion, counterdependence and fight, trust and structure, and work and productivity. For the fourth stage, it recommends that leaders support autonomous teamwork, provide constructive feedback, encourage reflection on shared mental models, and celebrate achievements. Overall, the document offers guidance on building high-performing virtual teams.
my professor ask me this question what should be answer(your resea.docxJinElias52
my professor ask me this question what should be answer(
your research does a very good job of explaining the topic and the changes in FASB. How did you plan to incorporate your reading from the Daniels, Radebaugh, and Sullivan text?
Daniels, J., Radebaugh, L., and Sullivan, D. (2015). International Business: Environments and Operations 15e. Upper Saddle River, NJ: Pearson Education, Inc. ISBN: 13:978-0-13-345723-0.
i want only answer this question
.
My assignment is to create a 12-page argumentativepersuasive rese.docxJinElias52
My assignment is to create a 12-page argumentative/persuasive research paper given one of the following option:
Argue for or against a business decision, organizational plan, business philosophy, policy decision, or concept related to the class. On Corporate Social Responsibility
.
More Related Content
Similar to Chapter 9Teams Face-to-Face and Virtual1Introduc
Running Head ALPHA1Running Head ALPHA 4.docxhealdkathaleen
Team Alpha discusses how they established norms and practices to promote effective collaboration as a virtual team. They established communication norms like scheduling regular check-ins three times a week to discuss progress and issues. They also established task norms like having team members voluntarily select work assignments. While they encountered some minor obstacles due to inconsistencies in their communication channels, they were able to overcome these through strong collaboration to complete their goals. Moving forward, they plan to implement clearer communication norms to improve their processes further.
The document discusses knowledge management challenges at Ernst & Young and proposes concepts for a wearable device to help address them. It outlines domains like knowledge management and wearable technologies. It describes typical consultant workflows and challenges like scattered knowledge platforms and lack of sharing across teams. Early concepts involve a wearable that scans work environments to locate people with similar work focus and name tag devices that share relevant information.
A review of the technical and cultural benefits and barriers to adopting social media inside the organization to aid in collaboration, knowledge management.
The document discusses teams and teamwork in organizations. It defines a team as a group of people organized to work independently and cooperatively to achieve common goals and purposes. Effective teamwork is important in fields like nursing to ensure patient safety. The document also discusses factors that make teams effective or dysfunctional, and barriers to dysfunctional teams like lack of cooperation, respect for other's roles, and unwillingness to share skills. It emphasizes the importance of leadership, communication, and organizational behavior for successful teamwork.
The document provides an overview of the stages of virtual team development and recommendations for leading teams at the early dependence and inclusion stage. It discusses how to build relationships, trust, and establish rules and roles to set the team up for success. Specifically, it recommends that leaders at this stage focus on communication, relationship building through informal discussions, agreeing on goals and responsibilities together, and choosing technologies that support interaction among diverse members. Establishing these foundational elements early on helps virtual teams overcome challenges and work effectively.
Delta Force presented on the problem of online group work and collaboration efficiency. They began by outlining their problem statement, stakeholder mapping, and ethnographic research involving questionnaires. Key frustrations identified included distractions, lack of focus, miscommunications, and technological issues. Personas were developed for stakeholders including students frustrated by connectivity, workload, and health issues. The team then ideated solutions, researching collaboration platforms before prototyping their proposed solution - an app called Delta Lite aimed at solving collaboration problems in a single platform.
The document discusses matrix organizations and how to create a productive one. A matrix organization has employees report to both functional and project managers. Key points:
- Matrix organizations emerged in the 1960s aerospace industry and are well-suited for project-driven environments.
- There are different types like balanced, functional, and project matrices that determine how authority is shared.
- Creating clear roles, communication processes, training programs, and addressing challenges like department loyalty can make a matrix organization more productive.
- Scenarios and strategies are provided for a project manager meeting their first cross-matrix team with various issues. Focusing on goals, roles and building trust are emphasized.
Making long-distance relationships work
David Maxfield
Training.
51.5 (September-October 2014): p34+.
From Business Collection.
Copyright:
COPYRIGHT 2014 Lakewood Media Group, LLC
http://www.trainingmag.com/content/about-us
Full Text:
Problems that involve remote colleagues result in significantly
more severe impacts to productivity, cost, quality, and time, according to a
survey by VitalSmarts and Training magazine. But the situation isn't
hopeless. Here are some steps that can help.
"If people were down the hall, I'd know what to do. But
most of them work half-way across the world."
It used to be that only nerds and defective managers would use
phone calls and e-mails alone to address performance problems. Savvy leaders
would practice "management by walking around." They'd meet
with the person, face to face, because they'd want to use every
interpersonal skill in their tool kit.
But the world has changed. Now many of us rely on virtual
communication--not because we're nerds, but because we're working
with people we've never met and may never meet.
VitalSmarts partnered with Training magazine to explore the kinds
of problems this new work environment creates, and to offer some solutions.
We surveyed more than 2,000 employees and managers to learn from their
experiences.
The New World of Work
Our data confirmed that the world has changed: Some 64 percent of
the people we surveyed work with remote team members on a frequent basis.
These people rely extensively on virtual communication to solve
problems. E-mail, conference calls, and phone calls are the most common. No
surprise there, but we were surprised to find instant messaging came in as
one of the top three communication tools for nearly half the respondents.
As predicted, many problems are magnified when colleagues are
remote. In fact, the survey revealed people are four times as likely to say
that remote employees:
* Don't fight for their priorities.
* Don't work on their project or give it a half-hearted
effort.
* Make changes without warning.
And it isn't just cooperation that gets sapped by
distance--trust is drained, as well. People are three times as likely to say
people who are remote:
* Try to mislead them instead of giving accurate and timely
information.
* Don't follow through on commitments.
* Don't make deadlines.
* Don't warn them when they are going to miss a deadline.
Further, problems that involve remote colleagues take
significantly longer to solve, and they result in significantly more severe
.
This document discusses effective team management. It defines a team and explains that teams are effective because they can achieve higher quality outcomes, higher efficiency, faster speed, and more thoughtful ideas than individuals working alone. Characteristics of effective teams include clear expectations, commitment, competence, collaboration, and communication. The document also discusses fostering team creativity, dealing with conflicts, and conducting team building exercises.
The document discusses the advantages and challenges of global virtual teams. It notes that virtual teams can provide competitive advantages but also face significant challenges in establishing trust and dealing with cultural and language differences. It provides tips for global team leaders to address these challenges, which include selecting the right team members, building trust, clear communication, and recognizing contributions. Cultural competence, flexibility, and understanding differences are keys to managing successful global virtual teams.
Virtual Leadership and the managing workIruniUshara1
Virtual leadership is a form of leadership in which teams are managed via a remote working environment.
Like traditional leadership roles, virtual leaders focus on motivating employees and helping teams accomplish their goals.
Virtual leadership focuses heavily on improving collaboration through communication, accountability, and transparency
This document provides an overview of various management skills including entrepreneurship, leadership, motivation, conflict management, presentation skills, and team building. It discusses how managers can develop these skills and addresses challenges such as demotivators, goal setting, and strategy development. Case studies are presented on production planning and tourism strategy to demonstrate teamwork applications.
4 tips to overcome communication barrier at work.pptxHirect
Effective communication is the key to the success of any organization or business.When you can communicate easily with your coworkers, you can easily solve any problems or issues. Nowadays, many people have to face many communication difficulties. The message intended by the sender is not understood by the recipient in the same terms and meaning, and hence the communication is impaired. These communication barriers need to be addressed and overcome to ensure smooth and effective communication.
1) Clear communication skills are in high demand by employers and help individuals advance their careers. Studies show that written and verbal communication skills are among the top attributes sought by employers when hiring new graduates.
2) Developing strong communication abilities can help one become a leader. Powerful communicators are able to learn from others, coordinate team efforts, share knowledge, inspire people, and enhance all of their other skills.
3) Staying connected with relationships, communities, colleagues, and civic matters requires effective communication. Human connection, driven by communication, is important for health, safety, and success at both individual and societal levels. Clear communicators are able to foster important connections.
5 Disciplines to Recruiting Excellence Kevin Wheeler
The document discusses how five disciplines and analytics can drive recruiting excellence. It outlines challenges recruiters now face including dealing with ambiguity, complexity, and new interdependencies. Recruiters must also be creative. Recruiting excellence is defined as being efficient, effective, simple, and innovative. A model is presented based on Peter Senge's five disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. Analytics is at the core. Recruiters must challenge assumptions, foster team learning, strive for personal mastery, and take a systems view using analytics.
Best Practices Of Managing Virtual Software Development TeamsMarisela Stone
Virtual teams have several advantages over traditional colocated teams, including reduced costs from eliminating travel expenses, a larger pool of talent to draw from regardless of location, and the ability to operate across time zones to facilitate around-the-clock work. However, virtual teams also face significant challenges like difficulties building trust and communication breakdowns when members are geographically dispersed and rely primarily on technology to collaborate. Effective practices for managing virtual teams include establishing clear expectations, facilitating informal social interactions to build relationships, and providing training to develop skills for virtual collaboration.
SASUG April - Building Social Networks and the Social JourneyDavid Broussard
A review of what an Enterprise Social Network is, why we needs them, and how to embark on a Social Journey that will actually get you to your desired destination.
This document provides an overview of the stages of virtual team development and recommendations for virtual team leaders. It discusses four stages of development: dependence and inclusion, counterdependence and fight, trust and structure, and work and productivity. For the fourth stage, it recommends that leaders support autonomous teamwork, provide constructive feedback, encourage reflection on shared mental models, and celebrate achievements. Overall, the document offers guidance on building high-performing virtual teams.
Similar to Chapter 9Teams Face-to-Face and Virtual1Introduc (20)
my professor ask me this question what should be answer(your resea.docxJinElias52
my professor ask me this question what should be answer(
your research does a very good job of explaining the topic and the changes in FASB. How did you plan to incorporate your reading from the Daniels, Radebaugh, and Sullivan text?
Daniels, J., Radebaugh, L., and Sullivan, D. (2015). International Business: Environments and Operations 15e. Upper Saddle River, NJ: Pearson Education, Inc. ISBN: 13:978-0-13-345723-0.
i want only answer this question
.
My assignment is to create a 12-page argumentativepersuasive rese.docxJinElias52
My assignment is to create a 12-page argumentative/persuasive research paper given one of the following option:
Argue for or against a business decision, organizational plan, business philosophy, policy decision, or concept related to the class. On Corporate Social Responsibility
.
Myths in Neolithic Cultures Around the Globe Please respond to th.docxJinElias52
Myths in Neolithic Cultures Around the Globe"
Please respond to the following,
using sources under the Explore heading as the basis of your response
:
Describe the functions of ancient myths, using examples from two (2) different neolithic cultures, and comment on whether myth is inherently fictional. Using modern examples, discuss ways modern belief systems, secular or religious, function for modern cultures in a similar fashion.
Explore
Neolithic societies and myths
Chapter 1 (pp. 6-8. 18-23, 29), myths in prehistory and early cultures
Ancient myths in regions around the globe at
http://www.windows2universe.org/mythology/worldmap_new.html
and
http://www.pantheon.org/areas/mythology/
.
.
Myths in Neolithic Cultures Around the GlobePlease respond to .docxJinElias52
"Myths in Neolithic Cultures Around the Globe"
Please respond to the following,
using sources under the Explore heading as the basis of your response
:
Describe the functions of ancient myths, using examples from two (2) different neolithic cultures, and comment on whether myth is inherently fictional. Using modern examples, discuss ways modern belief systems, secular or religious, function for modern cultures in a similar fashion.
Explore
Neolithic societies and myths
Ancient myths in regions around the globe at
http://www.windows2universe.org/mythology/worldmap_new.html
and
http://www.pantheon.org/areas/mythology/
.
.
Mycobacterium tuberculosisYou must review the contents of your n.docxJinElias52
Mycobacterium tuberculosis
You must review the contents of your news article and discuss what type of microorganism it is, if the organism is in nature or is used in industry or causes disease. If it causes disease you must discuss transmission, increasing incidence, factors contributing to the spread of the organism, lab culturing, etc.
300-400 words
.
My TopicI would like to do my case application on Helen Keller’s.docxJinElias52
My Topic:
"I would like to do my case application on Helen Keller’s fight with learning disability. I chose Helen Keller because she is one of the most important personality and the first person without hearing or sight to earn a BA. Her story is narrated in the movie “The Miracle Worker.”
For additional details, please refer to the Milestone Two Rubric document and the Final Project Document in the Assignment Guidelines and Rubrics section of the course.
.
My topic is the terms a Congress person serves and debate on adding .docxJinElias52
My topic is the terms a Congress person serves and debate on adding limitations to how long a person can be in Congress.
The Pros and Cons of the unlimited terms in congress
Do members of congress to support position people of the state they represent therefore should be able to change and if it will benefit.
How to Add limitations on the term served by congress
Follow the directions below for the completion of the Annotated Bibliography assignment for Unit II.
Purpose: The purpose of the annotated bibliography is to summarize the sources that you have gathered to support your research proposal project. These summaries help you to think about the complex arguments presented in your sources. Description: In this assignment, you will create an annotated bibliography consisting of seven sources. Each entry will consist of a reference list citation, a summary of the source’s information, and a one-sentence assessment. Each annotation should be between 150 to 200 words. If an entry is shorter than 150 words, it is likely you have not fully developed your summary, and this lack of development can severely impact your grade for this assignment.
.
My topic is anywhere, anytime information work, which means tele-wor.docxJinElias52
My topic is anywhere, anytime information work, which means tele-work, and we choose ( AT&T toggle)
I've done all the questions but i need more detail , deep answers .
1- write an introduction about ( anywhere, anytime information work) in details and conclusion about the company and application
2-write a brief explanation about the company it self ( AT&T)
3- plagiarism not accepted
4- use simple words
5- make it 12 or 11 pages
.
My topic for module-2 reaction paper was on news, data, and other me.docxJinElias52
My topic for module-2 reaction paper was on news, data, and other media means of delivering information to the public. When gathering all the information and reflecting on my personal experience when watching, reading or listening to the news outlets was very addicting. To see news clips from the wars past or deployments after the fact was real-time history for most of us (me), yet our families, friends and other members not physically at that location waiting to hear something can be very overwhelming. My question is the methods and absorbing of news
: Are citizens informed about terrorism and is it overwhelming?
.
My Topic for the paper I would like to do my case application on He.docxJinElias52
My Topic for the paper: I would like to do my case application on Helen Keller’s fight with learning disability. I chose Helen Keller because she is one of the most important personality and the first person without hearing or sight to earn a BA. Her story is narrated in the movie “The Miracle Worker.”
.
n a 2 page paper, written in APA format using proper spellinggramma.docxJinElias52
n a 2 page paper, written in APA format using proper spelling/grammar, address the following:
Briefly explain Piaget's and Erikson's theories of development. Who had a better theory of human development: Erikson or Piaget? Please offer detail to explain your choice.
What tips would you give to someone who has just suffered a major loss, now that you know the stages of grief?
.
My research proposal is on fall prevention WRTG 394 s.docxJinElias52
My research proposal is on fall prevention
WRTG 394 students,
Your next writing assignment will be a
memo to your instructor for the final report.
Steps to Take in Completing this Assignment:
•
Identify the decision-maker or group of decision-makers to whom you will write your final report
• Describe the specific problem you are attempting to address.
• Prepare some primary research for your report.
• Write a memo to your instructor using the template provided below.
The Role of this Assignment for your Research Report:
This assignment is designed to help you put together the final paper in WRTG 394.
Remember, your final paper in WRTG 394 will be a report in which you do the following:
•
define a problem in your workplace or community persuasively and accurately
•
propose a solution or solutions to the problem or issue
Previous assignments in the class pointed out some sample topics for the report:
• a report to your manager at work suggesting that more teleworking options be given to employees at your workplace
• a report to your supervisor at work suggesting that email be used less frequently for communication and that another application be used to improve communication.
• a report to your manager at work suggesting that your office become paperless
• a report to the board of directors at your townhouse community to argue that the playground area in your community should be renovated
• a report to the manager of your unit at work noting that recycling facilities in the workplace should be improved
For writing assignment #2, you completed a background and synthesis of the literature on your topic.
For this writing assignment, you are going to identify the specific needs in your workplace or community that will be identified for your final report.
Examples of Primary Research for Specific Topics:
•
If you write a report to your manager at work suggesting that more teleworking options be given to employees at your workplace, you cannot simply prepare a report on teleworking. You must show that teleworking will
solve a specific problem or problems in your organization
.
•
If you write a a report to your supervisor at work suggesting that email be used less frequently for communication and that another application be used to improve communication, you cannot simply prepare a report on the benefits of social media in the workplace. You must
show that your specific office has problems in communicating by email and indicate the benefits of using alternative communication systems for your workplace environment
.
•
If you write a report to your manager at work suggesting that your office become paperless, you cannot simply prepare a report on the benefits of a paperless office. You must
show that your specific office can go paperless and indicate the benefits of your specific office going paperless
.
•
If you write a report to the board of directo.
My portion of the group assignment Must be done by Wednesday even.docxJinElias52
My portion of the group assignment:
Must be done by Wednesday evening
•
EFE Matrix; -
•
SWOT (TOWS) analysis; -
•
IFE Matrix; -
•
A list of alternative strategies, giving advantages and disadvantages for each; -
Walt Disney Company, p. 441, Case 8 (photos of pages upladed)
.
my project is about construcation houses for poor poeple in Denver .docxJinElias52
The project is about constructing affordable housing for low-income people in Denver. It is a 30-page document. The goal is to produce a 10-page project notebook by assigning different knowledge areas to team members and combining their work to demonstrate synergy between the areas.
my name is abdullah aljedanii am from saudi arabia i graduate fr.docxJinElias52
Abdullah Aljedani is from Saudi Arabia and graduated from DHBAN high school in 2013. He went to the USA to study English and apply to university. He wants to apply for civil engineering and needs a 500 word letter within 24 hours explaining what he has done since high school.
My hypothesis Being disconnected from social media (texting, Facebo.docxJinElias52
My hypothesis: Being disconnected from social media (texting, Facebook, cell phone use, etc) causes stress in teenagers.
It is my belief partly based on observation (I teach HS students) that we have created a society where even the slightest communication is cause for a teenager’s engagement with his/her electronic device. Being constantly connected to others, or at least knowing that is an option appears to give them some peace of mind and perhaps helps them feel less alone. This worries me because I fear they will be unable to engage in experiences on their own without that constant connection to others. This behavior doesn’t allow for self-reflection, meditation, or other important moments designed to focus the attention inward. In other words, a fear of being alone. On the other hand, teenagers can reach out to others as never before, which is great in many cases.
I would choose the Experimental Research method for the following experiment, being careful to adhere to its two components: 1) that there is a random assignment of participants. I would stress that this should be a double-blind experiment so I do not influence its outcome; and 2) a manipulation of an independent variable.
My experiment: After taking a base level of stress indicators (heart rate, blood pressure, brain waves, perspiration levels, etc) I would randomly assign two separate groups of HS students to spend 2 days camping in the wilderness. I would set up several exciting events to take place such as river rafting, hunting, building a shelter for the night, etc. One group would have their cell phones with them (assuming there is a cell phone connection in this remote area), the second group would not. The first group could contact whomever they chose during the events and during a down time say, at night. The second group would not have cell phones to be able to do this. I would somehow monitor both group’s stress levels while out in the wilderness.
Summary: Because I would want to avoid the Correlation/Causation Fallacy, I would need to not know which students were which in this experiment. And I foresee some challenges that might not be avoidable and might skew this idea. There could be variables such as a student who is naturally highly stressed in the wilderness and his anxiety could spike giving my experiment the expected result but for the wrong reason. Not to mention the difficulty of setting up this experiment in the first place.
Personal note: Thinking about this idea has caused me to think in a more scientific way about the results of all experiments I learn about. The Correlation/Causation issue is one I fall victim to a lot. I like to think that I am an objective observer, but so far in this course, I am not so sure of that anymore. At the same time that I hate to have my thinking challenged in this way, I also feel excited that I am thinking on a deeper level than I ever have.
How would you select the groups at random? Would you use a number system? Perha.
My group is the Los Angeles Rams. We are looking to be sponsors with.docxJinElias52
My group is the Los Angeles Rams. We are looking to be sponsors with Dunkin' Donuts.Attached is an example of the Portland Timbers and a sponsorship with Chevrolet. On the bottom of the excel document you can see there are 4 different tabs. The tabs I need done are Research and Activity.
Thank you.
.
My Captain does not answer, his lips are pale and still;My father .docxJinElias52
My Captain does not answer, his lips are pale and still;
My father does not feel my arm, he has no pulse nor will;
The ship is anchor'd safe and sound, its voyage closed and done;
From fearful trip, the victor ship, comes in with object won;
Exult, O shores, and ring, O bells!
But I, with mournful tread,
Walk the deck my Captain lies,
Fallen cold and dead.
Examine the imagery in the stanza in bold. What is the significance of the two different images?
The speaker does not feel the joy everyone else is experiencing.
The speaker does not feel the misery everyone else is experiencing.
The speaker does not want anyone to know how unhappy he truly is.
The speaker does not want anyone to know how happy he truly is.
.
My character is Phoenix Jackson from the story A Worn PathMLA Form.docxJinElias52
My character is Phoenix Jackson from the story A Worn Path
MLA Format. 1200 words
Must have
Identify the type of character it is dealing with (A single character could be two or thres types.
Describe the character
Discuss the conflict in the story particularly in regards to the character's place in it.
Due tomorrow by 3pm
.
My assignment is to write an original essay of four to fivr parargra.docxJinElias52
My assignment is to write an original essay of four to fivr parargraphs describing a person I admire. My chocie is Lional Messi he is a famous soccer player. I need a hook in the introduction and three body paragraphs. First paragraphs about his childhoods secound paragraphs about join Barcalona fc third parargraph about change of the soccer history and a conclusion. I needed for secound English language person I don't want to too perfect.
.
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...indexPub
The recent surge in pro-Palestine student activism has prompted significant responses from universities, ranging from negotiations and divestment commitments to increased transparency about investments in companies supporting the war on Gaza. This activism has led to the cessation of student encampments but also highlighted the substantial sacrifices made by students, including academic disruptions and personal risks. The primary drivers of these protests are poor university administration, lack of transparency, and inadequate communication between officials and students. This study examines the profound emotional, psychological, and professional impacts on students engaged in pro-Palestine protests, focusing on Generation Z's (Gen-Z) activism dynamics. This paper explores the significant sacrifices made by these students and even the professors supporting the pro-Palestine movement, with a focus on recent global movements. Through an in-depth analysis of printed and electronic media, the study examines the impacts of these sacrifices on the academic and personal lives of those involved. The paper highlights examples from various universities, demonstrating student activism's long-term and short-term effects, including disciplinary actions, social backlash, and career implications. The researchers also explore the broader implications of student sacrifices. The findings reveal that these sacrifices are driven by a profound commitment to justice and human rights, and are influenced by the increasing availability of information, peer interactions, and personal convictions. The study also discusses the broader implications of this activism, comparing it to historical precedents and assessing its potential to influence policy and public opinion. The emotional and psychological toll on student activists is significant, but their sense of purpose and community support mitigates some of these challenges. However, the researchers call for acknowledging the broader Impact of these sacrifices on the future global movement of FreePalestine.
A Visual Guide to 1 Samuel | A Tale of Two HeartsSteve Thomason
These slides walk through the story of 1 Samuel. Samuel is the last judge of Israel. The people reject God and want a king. Saul is anointed as the first king, but he is not a good king. David, the shepherd boy is anointed and Saul is envious of him. David shows honor while Saul continues to self destruct.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
How to Setup Default Value for a Field in Odoo 17Celine George
In Odoo, we can set a default value for a field during the creation of a record for a model. We have many methods in odoo for setting a default value to the field.
How to Manage Reception Report in Odoo 17Celine George
A business may deal with both sales and purchases occasionally. They buy things from vendors and then sell them to their customers. Such dealings can be confusing at times. Because multiple clients may inquire about the same product at the same time, after purchasing those products, customers must be assigned to them. Odoo has a tool called Reception Report that can be used to complete this assignment. By enabling this, a reception report comes automatically after confirming a receipt, from which we can assign products to orders.
🔥🔥🔥🔥🔥🔥🔥🔥🔥
إضغ بين إيديكم من أقوى الملازم التي صممتها
ملزمة تشريح الجهاز الهيكلي (نظري 3)
💀💀💀💀💀💀💀💀💀💀
تتميز هذهِ الملزمة بعِدة مُميزات :
1- مُترجمة ترجمة تُناسب جميع المستويات
2- تحتوي على 78 رسم توضيحي لكل كلمة موجودة بالملزمة (لكل كلمة !!!!)
#فهم_ماكو_درخ
3- دقة الكتابة والصور عالية جداً جداً جداً
4- هُنالك بعض المعلومات تم توضيحها بشكل تفصيلي جداً (تُعتبر لدى الطالب أو الطالبة بإنها معلومات مُبهمة ومع ذلك تم توضيح هذهِ المعلومات المُبهمة بشكل تفصيلي جداً
5- الملزمة تشرح نفسها ب نفسها بس تكلك تعال اقراني
6- تحتوي الملزمة في اول سلايد على خارطة تتضمن جميع تفرُعات معلومات الجهاز الهيكلي المذكورة في هذهِ الملزمة
واخيراً هذهِ الملزمة حلالٌ عليكم وإتمنى منكم إن تدعولي بالخير والصحة والعافية فقط
كل التوفيق زملائي وزميلاتي ، زميلكم محمد الذهبي 💊💊
🔥🔥🔥🔥🔥🔥🔥🔥🔥
Juneteenth Freedom Day 2024 David Douglas School District
Chapter 9Teams Face-to-Face and Virtual1Introduc
1. Chapter 9:
Teams: Face-to-Face and Virtual
1
Introduction
Teams and committees are commonplace in organizations
Making teams productive and satisfying is a challenge for
leaders and workers
Member expectations influence team processes and outcomes
Challenge for team leaders is manager from the point of verbal
creation to the end point of dissolution
2
Case Study: The MacIntosh Pirates
Steve Jobs felt stifled in his attempts to help the Lisa team at
Apple, Inc. and formed his own “Macintosh” team
Jobs hoisted a “pirate” flag with an Apple logo on it to set the
tone for his team of creative recruits
Jobs inspired and empowered his team and took risks with his
behaviors
Macintosh became famous, and Jobs credited his team for its
success
What is your opinion of how Jobs created and managed his
team?
Teams – What Are They?
2. A team represents a group of people with different abilities and
responsibilities, brought together to accomplish a task or
variety of needs
Teams require players to work together
Functional perspective of teams includes assumptions:
Members are motivated to make the best choices
Choice to be made is nonobvious
Members have access to information/resources necessary to
complete the task
Members collectively possess cognitive and communication
skills to deal with decision-making/problem-solving
4
Types of Teams
Primary Work Groups
Employees formally assigned within an organization
Committees
Team of people charged with implementing an organizational
plan
Task Forces
Teams put together for a short time, usually to accomplish a
specific task
Focus Groups
Groups or teams put together in order to discuss specific issues
within the organization
Technology, Social Skills, and Face-to-Face Teams
Digital Natives
Those born since the 1980s, have never known a world without
computers, cell phones, 24-hour-a-day television or the Internet
Digital Immigrants
People who were born before the advent of digital technology
3. who are entering the digital communication arena
People are more connected now than ever before but on a more
superficial level
Both Natives and Immigrants often need to fine-tune their
interpersonal social skills
The Virtual Team
Members engage each other locally, regionally, and globally
without being face to face
Members primarily function in cyberspace, creating both
advantages and disadvantages
Technologies such as Skype have created low-cost ways of
connecting
Allows for both verbal and nonverbal interaction
7
Team/Group Characteristics
Case Study: Southwest Airlines’ Success
Southwest decided to make flying fun and less expensive, so
they built their team by hiring for attitude and then trained for
skills
Put employees first and customers second
Open to learning from their mistakes and adapted as necessary
Less structure, but hard work still expected
What do you think of the idea that employees come first?
8
Team Job Design
Job Design Theory (Hackman and Oldham, 1975)
4. Teams are most effective when they possess these 5 factors:
Skill variety
Task identity
Autonomy
Significance
Feedback
Cohesion and Loyalty
Cohesiveness
A sense of unity can develop as team members gain
understanding and insight about one another and begin
successfully completing tasks
Loyalty
A loyal team member is committed and faithful, devoted, and
feels a sense of obligation to the team
Framing and “Fantasy”: Important for Group Cohesion
Interaction that gives group work meaning is often related to
fantasy
Members can draw upon past experiences to make work more
fun and imaginative
Leaders can use fantasies or frames to help members feel a
sense of involvement or identification
Trust
Necessary element for effective teams
Refers to reliability and predictability of group members
Nonverbal communication helps us to determine whether to
5. trust
Since nonverbals can be absent in virtual teams, it can be
difficult to interpret a message
Nonverbal communication awareness is important for relational
success
Efficiency in Teams
Accomplishing tasks with the least amount of resources in the
least amount of time possible under given circumstances
Lack of efficiency is one reason people hate working in teams
Teams can be more creative, bring more skills to solve
problems, create employee engagement
Motivation
Represents what drives us to accomplish tasks
Shared sense of purpose creates more motivation in teams
Leaders are challenged to determine how to motivate
individuals differently in teams
Synergy
Motivated employees who work together create something
greater than what individuals working alone could have
accomplished
Can happen both negatively and positively
Teams must push to focus on shared outcomes
Fairness: Finding a Reasonable
6. Solution
Sense of fairness felt by employees impacts their efficiency
Treating everyone equally does not always put everyone on
equal footing
Treating everyone fairly can put everyone on equal footing
Feedback and Listening
Employees and organizations alike should be learning and
growing with training and experience
Team learning
Transforming knowledge and information in a way that
promotes skill development and new understandings
Feedback
Positive or negative responses to our behavior
Norms
7. Expectations of behaviors in the organizational environment
High performance norms are critical to the success of teams
Virtual work groups rely heavily on communicative norms
Groupthink
Faulty decision-making of a group, where groups do not
consider all of the possibilities because they sacrifice quality
decisions to promote unanimity
Happens when:
Groups have become very cohesive and don’t want to risk
harming sense of unity
Group is under time constraints that cause them to rush the
process
Devil’s advocate
Someone assigned to argue against the cause for the sake of the
group
Diversity
Teams, especially those that are virtual, can include coworkers
from across the globe
Individuals bring unique characteristics to the relationship
Team members may lack understanding of different cultural
8. values and expectations
Netiquette
What is considered ethical behavior when using the computer,
especially when on the Internet
Satisfaction
Social networks show us it is possible to have satisfying
relationships without being in physical proximity to one another
Too much virtual interaction may decrease satisfaction with the
work environment
Opportunities to interact face-to-face may be important for
some
The Impact of Technology on Teams
Technology creates expectations in everyday life and in the
workplace
Technology has changed the way people communicate
Technology can be incorrectly used and abused
Technology can not only facilitate understanding and efficiency
but also create misunderstanding and unrealistic expectations
9. Voice Mail
Useful when the recipient listens to the messages
No guarantee that messages are heard
Standard landlines and, thus, voice mail is still a useful
communication tool for connecting to all areas of the world
Teleconferencing and Videoconferencing
Rise in telecommuting means connecting through telephone or
video is increasingly important
Videoconferencing allows for interviewing options
Both are vital tools for interacting and developing relationships
with coworkers
Computer-Mediated Technology
Case Study: Instant Gratification Expectations
Sam works late one evening and emails Janika
The next morning, he still has not received an email response
and thinks she is punishing him because she is unhappy with
him
Sam sends a message to their boss, criticizing Janika
A few minutes later, he receives a reply from Janika indicating
that her child had been sick and that she is grateful for his work
10. Email can be damaging and destructive if not used thoughtfully
Has anything like this ever happened to you?
Email
It is often assumed that email messages will receive a quick
response because people are expected to be “connected” 24/7
Thoughtful use of email is important; it is easy to send an email
too quickly
To avoid an email that is a flame, print it out before you send it
and give it to someone else to read
People are bombarded with these easy types of messages
Employees can fall victim to continuous partial attention
Case Study: Oops, I hit reply all!
Wayne has been a top three sales rep who often took the
initiative to do extra tasks that he was not paid for
Rajan, the CEO, did not like Wayne and sent an email to a
regional sales manager with a negative message about Wayne
Rajan accidentally hit ”reply all” and Wayne received the
message
The relationships of all involved changed as a result of the
email
What would you do if you were Wayne? What would you do if
11. you were the regional manager who received the email?
Faxing
Faxing has become less inviting and less necessary to use
Documents can be emailed in PDF form, which is faster and
more secure than sending a fax
Social Networks
A real part of both personal and organizational life
Many organizations are utilizing social networks to connect
with customers and each other
Many social networks, such as Facebook, LinkedIn, VoIPs, and
more provide many tools for organizations
Organizations are creating positions to manage social network
accounts
Timing and Culture
How one understands the use of time is related to cultural
expectations
Monochronic time structures involve focusing on one activity at
a time
Cultures that are monochronic include norther n Europe, North
12. America, Germany
Polychronic time structures involve juggling a variety of tasks
at one time
Cultures that are polychronic include Latin America, the Middle
East, Japan, France
Context Matters
For-Profit Organizations
Very small amount of these types of organizations represent
American society
Small Businesses
Entrepreneurial businesses typically have smaller teams
Nonprofit Organizations
Teams may consist of both paid employees and volunteers
Government Sector
Federal government is the nation’s largest employer
Chapter 7:
Organizational Relationships
13. Introduction
Human beings are inherently social
Tasks are accomplished through division of labor, individual
specialization of skills and tasks, and interaction with others
through relationships
Many factors influence these relationships, particularly in the
workplace
Case Study: The Flight Attendant
August 9, 2010 – Steven Slater was working for JetBlue
While taxiing after landing, Slater instructed a passenger to
remain seated
While ignoring Slater, the passenger continued in her efforts
and in the process hit Slater in the head with her bag
Slater promptly announced his unhappiness on the plane’s
intercom, pulled the emergency evacuation chute, slid down,
drove off and was arrested later that day
Emotion in the Workplace
Employees bring their emotions to work with them every day
Emotions are an inseparable part of everyday life
Emotions are intense feelings directed at someone or something,
14. they are reactions to a person or an event
How many different emotions can you think of?
Emotional Labor
Work that requires the employee to display certain emotions as
part of the job
Explained by Hochschild as “labor requiring one to induce or
suppress feeling in order to sustain the outward countenance
that produces the proper state of mind in other . . . .”
Professions with high emotional labor:
Doctors
Nurses
Restaurant wait staff
Flight attendants
Regulating Your Emotions
Accept the fact that as human beings we are going to be
emotional, positive/negative impacts on our communication
Be aware of our own emotions and the psychological and
physical impact they are having on us at any given time
Decide on what action is necessary in light of our emotions and
the emotions of our colleague
Emotions are tied to stress, which is linked to burnout
15. Practicing empathy, or the identification and understanding of
the way others feel, will help us better know how to balance the
emotional and rational aspects of our communication
Critical Thinking Questions - Emotions
Are there jobs where it is completely inappropriate to show
emotion?
Are certain personality types better suited for jobs with high
levels of emotional labor?
Listening and Relationships
Active listening is listening and responding in a manner that
supports mutual understanding of a message
Active listening requires concentration and feedback of the
message so the sender can determine the accuracy of the
listener’s interpretation
16. What are some reasons that we don’t listen?
Perception in the Workplace
Perception is the process by which we become aware of our
surroundings and interpret meaning
Perception checking is important for effective interactions, and
we do so by asking questions and seeking out alternative
viewpoints
Our perception, which is based on our experiences, what we
think, and our emotional state, inherently become our reality –
meaning that our perception, or our interpretation of a situation,
affects how we approach organizational relationships
Perception Model
Nonverbal Communication in the Workplace
Nonverbal interactions, including body movements, facial
expressions, intonations and other subtle factors, can easily
impact the delivery of a message.
Nonverbal channels include:
17. Physical appearance
Kinesics
Touch
Facial Expression
Space
Voice (tone and emphasis)
Our use of time
Personality and Organizational Relationships
Personality (sum total of ways in which an individual reacts to
and interacts with others) is an important consideration for
organizational relationships
Analyzing a person’s different personality can better help to
understand a situation
Myers-Briggs type indicator
Big 5 model
Emotional intelligence
Attribution theory
Fundamental attribution theory
Case Study: CBS Hit The Big Bang Theory
Sheldon, a character on the show The Big Bang Theory is a
scientist with an IQ of 187
18. Though academically intelligent, he has a very low level of
emotional intelligence
The television show features characters with various levels of
emotional intelligence, and Sheldon’s EI grows over time
Can you rank the EI of the characters?
Decision-Making and Relationships
Decision-making occurs as a reaction to a problem, or an
awareness that a discrepancy exists between the current and
desired state of affairs
Decisions can be made in a variety of ways, including leader
mandates, powerful minorities, majority rule, and consensus
Processes to assist with decision-making include:
brainstorming, the Delphi technique, nominal group technique
Critical Thinking Questions – Decision-Making
Consider the organizations of which you have been a part: for
19. example, family, church, school, a job. What type of decision-
making process was typically used?
How did these decision-making processes influence the
relationships of those involved?
Power, Politics, and Ethics: Effects on Relationships
Ethical standards adopted by an organization can constrain the
abuse of power, and can provide appropriate guidance to help
direct employee relational behavior in positive ways
Ethical abuses can occur, so communicating in a positive
manner and developing solid relationships is useful
Context Matters
For-Profit Organizations
Many different personality types typical in large organizations
Small Businesses
Fewer employees, both challenging and positive personalities
Nonprofit Organizations
Mission or affiliation can draw like-minded people
Government Sector
Political understandings can constrain relationships
20. MBA 5713 - Organizational Communication Name:
______________________
Chapter ____ Reaction Paper Scoring Rubric
Each performance area is evaluated based on your
understanding and engagement with the content of the chapter.
Total Score: ____/50
Performance
Area
Excellent
10
Good
7-9
22. chapter content.
Content is accurate
but lacks clarity;
solid but slightly
ambiguous analysis.
Content is
somewhat vague;
lacks clarity of
content; off topic at
times.
Content is unclear;
lapses in coherence;
unrelated to task;
26. real world
examples, but lacks
accuracy and
clarity.
Completely
unrelated examples
OR no attempt to
link real world
examples.
Organization Method of
organization is well
suited-suited to
thesis; clear
27. introduction, body,
and conclusion with
effective transitions.
Organization
supports thesis and
purpose; sequence
of ideas could be
improved; easy to
follow.
Some signs of
logical
organization; may
28. have abrupt or
illogical shifts and
ineffective flow of
ideas.
Poorly organized;
demonstrates
serious problems
with progression of
ideas; reads like a
written form of
speech.
Writing
Mechanics
29. Essentially error
free; APA
formatted; meets
word count
requirement.
Some mechanical
errors; violates 1-3
formatting rules;
meets word count
requirement.
Repeated
weaknesses in
30. mechanics; pattern
of flaws; violates
major formatting
rules; does not meet
word count
requirement.
Severe mechanical
errors; unable to
identify formatting
approach; extreme
lack of progress
toward word count