The document discusses the changing role of managers from one of command and control to that of a coach. Coaching involves an ongoing dialogue between manager and employee to develop skills, performance, and potential. It focuses on encouraging and motivating the employee to achieve higher goals, unlike performance assessments. Coaching is important for reinforcing formal training and sustaining new skills. It indicates that the highest reason employees leave organizations is dissatisfaction with their direct supervisor. Effective coaching involves managers asking open-ended questions to draw solutions from employees rather than being prescriptive. This approach increases innovation, learning, thinking, and team productivity.

1. MANAGER AS A COACH New Leadership approach :Managing people to day is becoming less about command and control and more about Development anmpowerment .

2. MANAGER AS A COACH Why Coaching is required ?Flatter Organizations and frequent Downsizing means that employees need to cope with changed requirements in skills , responsibilities and performance . Individuals are called upon to take Ownership for their own development and even Training and that is where Manager’s role is changing in to that of a Coach .

3. MANAGER AS A COACH What is Coaching ? Coaching is a purposeful ongoing one to one dialogue between a Manager –Coach and the Line employee for the purpose of developing skills and performance and enhancing potential. It is distinctly different from Performance assessment because it focuses on encouraging , motivating and guiding the protégé to achieve higher goals .

4. MANAGER AS A COACH FORMAL CLASS ROOM TRAINING : The traditional Formal Class room training is fast losing its effectiveness unless reinforced by subsequent reinforcement . According to a study conducted by the XEROX Corporation , 87% of the newly taught skills were lost , in a controlled group , without follow up coaching . The message is clear . No matter how Good the classroom is , the effectiveness is sustainable only through the on the job reinforcement .

5. MANAGER AS A COACH Questions that indicate the importance of the role that the Manager Coach Plays in employee development .Is there some one at work who encourages my development ?Have I had opportunities at work to learn and grow ?Does my Manager or some at work seem to care about me as a person ?

6. MANAGER AS A COACH ATTRITION ANALYSIS :Attrition analysis of any Organization of any organization will demonstrate that highest reason for leaving an organization is an EMPLOYEE’S DISSATISFACTION with his or her immediate supervisor though in exit interviews this reason is most often camouflaged .

7. MANAGER AS A COACH Questions that are deployed by Manager – Coach to draw solutions to Problems out of their employees :What do you think ?How would you deal with this situation ?What options do you see for addressing this issue and what are the Pros and cons of your preferred option ?Thus they cease to be prescriptive and instead they provoke a thinking process in the minds of their employees to self seek the solutions .

8. MANAGER AS A COACH GOOD MANAGER – COACH :Good Manager – Coach prefers to stay in the background but privately feels proud of having groomed yet another protégé to be self reliant .The end result is a remarkable belief that develops in the mind of the employee that they themselves found a right solution .

9. MANAGER AS A COACH BENEFITS OF THIS APPROACH “MANAGER – COACH “An environment of self respect is infused in to the team . This invariably increases the innovation level for resolving issues and thereby improving the team productivity.Every interaction with the Coach becomes an opportunity to learn and grow. This stimulates broader and deeper thinking . In today’s economy , it is critical to get optimal productivity from every employee . Coaching is thus a BUSINESS IMPERATIVE more than a FEEL GOOD CONCEPT.

10. MANAGER AS A COACH G.R.O.W Model on Coaching :GROWGoal – Defining what is to be achieved ; Reality – Exploring the current situation ; Options – Coming up with New Ideas for reaching the Goal ; Will – Deciding on a concrete plan

11. MANAGER AS A COACH CONCLUSION :Manager Coach will thus be leading the Charge in the new world of employee empowerment and higher productivity .Faster the current sets of CONTROL CENTRIC MANAGERS evolve in to MANAGER – COACHES the better for any organization.