The document discusses the significance of communication skills, highlighting that many individuals struggle with oral communication and public speaking. It explores the various levels and models of communication, emphasizing the role of culture and the importance of ethical communication practices. Additionally, it addresses the impact of noise and feedback within the communication process, encouraging effective strategies for improvement.

1. CHAPTER 1The Human Communication Process

2. Communication is one of the most important skills we learn.And yet…

3. 20% of the nation’s youth cannot adequately communicate orally63% cannot give clear oral directionsAdults listen at a 25% level of efficiency50 - 70% of people fear speaking in public

5. How would you define communication?

6. Human communication is a conscious or unconscious, intentional or unintentional process in which feelings and ideas are expressed in verbal and nonverbal messages - Berko, Wolvin & WolvinCommunication defined

7. IntrapersonalInterpersonalPublic communicationLevels of communication

8. DynamicContinuousIrreversibleInteractiveContextualCharacteristics of communication

9. Effective communicators understand the relationship between communication and culture.

10. NationalityRegion of countryReligion Political orientationSocioeconomic statusGenderSexual orientationAge/generationVocation HobbiesFamily background Marital statusCommunication and culture

12. Individual perceptionsSourceChannelReceiverFeedbackNoiseContextComponents of human communicationCommunication occurs within a system. When the system breaks down, communication breaks down.Bad systems can correct themselves.

13. Individual perceptions

14. Source

15. ChannelWhat if you had to change the channel?

16. Receiver

17. NoiseEnvironmentalPhysiological-impairmentSemanticSyntacticalOrganizationalCulturalPsychologicalNoise can happen at any stage of the communication processYou have to learn how to deal with it by constantly seeking feedback

19. Context

20. Models of communication

21. LinearModels of communication

22. InteractionalModels of communication

23. TransactionalModels of communication

24. What about social media?

25. Ethical communication is to conform to the moral standards of their societyUnethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-callingEthical communication

26. Can you foresee situations where you would potentially have to deal with unethical communication?At work?At home?At school?In this class?Ethical communication

27. Avoid falsehood or half-truthsRaise listeners’ level of expertise on a topicAvoid mental or physical coercionGive credit to sourceDon’t invent or fabricate statisticsRemember! Listeners have to be ethical too, by taking things in with a grain of saltEthical communication