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Types of Communication
- 1. Types of communication PreparedBy: Jinkal Godhani Gudied By: Prof. Dr. Deepak Mashru 1
- 2. What is communication? TheTerm ‘COMMUNIVATION’ comes from the Latin word ‘CUMMUNICARE’ which means ‘to share’. ‘COMMUNICATION’ is a process of passing information, idea and knowledge between a sender and a receiver through an accepted code of symbols. 2
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- 4. 4 Basic of Expression Verbal OralWritten Non-Verbal Visual Audio Action Gesture Passiv e
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- 6. Verbal communication isany communication that uses words to share information with others. These words may be both spoken and written. When messages or information is exchanged or communicated through words is called verbal communication. 6
- 7. TYPES OF VERBAL COMMUNICATION Verbalcommunication may be two types: 1. written communication 2. oral communication 7
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- 9. ‘Written Communication’ means transmissionof message, order or instruction in writing. The media of written communication are letter, circular, manual, report, telegram, office memo, bulletin, journal, magazine, e-mail, fax, internet, etc. In written communication feedback requires some time. 9
- 10. It is time-consumingand costly. Sending of long message or statistical data with accuracy is suitable for written communication. Motivation through written words is less effective. A written document preserved properly becomes a permanent record of the organization and can be used as future reference. 10
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- 12. ‘Oral Communication’ impliesthe transmission of orders, message or suggestions through the spoken words. The media of oral communication are face-to-face talk, speech, lecture, interview, meeting, telephonic talk, video conference, etc. In oral communication the contact being direct, feedback is immediate. 12
- 13. It saves timeand money as communication is direct. Communication of long message or statistical data is not suitable for it. The employees can be motivated by personal contact. No record is kept generally (unless audio or video tape- recording is made). 13
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- 15. The Non-Verbal Communicationis the process of conveying meaning without the use of words either written or spoken. In other words, any communication made between two or more persons through the use of facial expressions, hand movements, body language, postures, and gestures is called as non-verbal communication. 15
- 16. Judee Burgoon (1994)has identified five different nonverbal dimensions: 1. Kinesics 2. Vocalics 3. Proxemics 4. Haptics 5. Chronemics 16
- 17. 1. kinesics The studyof body language is known as Kinesics. Human body and its various parts play an important role in communication. The study of messages conveyed by body movement is known as kinesics. 17
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- 19. The various bodyparts which shows the kinesics 1. Head 2. Facial expression 3. Eye contact 4. Gesture & hand movements 5. Posture 19
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- 22. The word 'Para'means ‘like' and therefore, paralanguage is 'like language'. It is very closely associated with verbal language because it is concerned with the way words are spoken. paralanguage is non-verbal component because it does not involve use of words. 22
- 23. The voice canhave different characteristics like, 1. quality 2. volume 3. speed 4. stress 5. pauses 6. pronunciation 23
- 24. 3. Proxemics (space) Non-verbalsignals which are mutually understood by the sender and the receiver originate from many sources. One such important source is the space around us which communicates in its own way. Space, technically known as ‘Proxemics', is the study of communication by the means of space. 24
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- 26. 4. Haptics Haptics communicationis a form of nonverbal communication and the way by which people communicate via touching. Touch is the most effective means of communicating feeling and emotions. 26
- 27. There are fourtypes of touches or haptics like, Professional, social or polite, warmth, intimacy or love. 27
- 28. 5. Chronemics (timelanguage) 28
- 29. Chronemics is thestudy of how human being communicate through time. Time perception can be expressed through punctuality, willingness to wait, speed of speech or even the amount of time people are willing to listen. 29
- 30. Difference between verbaland non verbal communication 30
- 31. Verbal communication Verbal communicationis the type of communication that is done using the words. The elements of verbal communication are oral or written. Non-verbal communication The non verbal communication is the wordless communication. The elements of non verbal communication are facial expression, body movements, gesture and eye contact. 31
- 32. Types ofverbal communication are formal and informal. verbal communication is more reliable. In verbal communication the sender and receiver don’t require face to face presence in the verbal communication. The types of nonverbal communication are kinesics, proxemics, haptics, vocalics and chrnemics. non verbal communication is less reliable In non verbal communication, the sender and receiver need to be present at the similar place 3232
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- 35. 35 The Formal Communicationis the exchange of official information that flows along the different levels of the organizational hierarchy and conforms to the prescribed professional rules, policy, standards, processes and regulations of the organization.
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- 37. 37 The Informal Communicationis the casual and unofficial form of communication wherein the information is exchanged spontaneously between two or more persons without conforming the prescribed official rules, processes, system, formalities and chain of command.
- 38. 38 Basic of Flow of information HorizontalVertical Upward Downward Crosswize
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