This document contains information about communication, including definitions of communication, the purposes and goals of communication, and the different types and processes of communication. It discusses verbal communication, including speaking, writing, listening and reading. It also covers nonverbal communication, focusing on body language, voice, space, and surroundings. Finally, it examines different communication channels like written, oral, and nonverbal communication, and how to choose the appropriate channel. The overall document provides a comprehensive overview of key concepts in communication.
This presentation provides an overview of communication and introduces you to themain elements in the communication process. It also highlights the importance ofwriting clear, positive messages and offers you some basic tips and guidelines onthis form of communication so that you may become more proficient in the kindof writing needed at home as well as in the college and workplace. You will alsolearn about some of the common pitfalls which may impede the effectiveness ofwritten communication.
This presentation provides an overview of communication and introduces you to themain elements in the communication process. It also highlights the importance ofwriting clear, positive messages and offers you some basic tips and guidelines onthis form of communication so that you may become more proficient in the kindof writing needed at home as well as in the college and workplace. You will alsolearn about some of the common pitfalls which may impede the effectiveness ofwritten communication.
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
COMMUNICATION IS AN PROCESS OF TRANSMITTING IDEAS AND INFORMATION FROM ONE TO ANOTHER
ORAL COMMUNICATION IS AN IMPORTANT COMMUNICATION WHICH HELPS IN BETTER COMMUNICATION AND UNDERSTANDING
Communication is a process of passing information and understanding from one person to another. Watch this presentation on basic elements of communication. Soumit Ranjan Jena
,
business communication
,
formal communication
,
informal communication
,
verbal communication
,
non verbal communication
,
communication
,
methods of communication
,
barriers to communication
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
COMMUNICATION IS AN PROCESS OF TRANSMITTING IDEAS AND INFORMATION FROM ONE TO ANOTHER
ORAL COMMUNICATION IS AN IMPORTANT COMMUNICATION WHICH HELPS IN BETTER COMMUNICATION AND UNDERSTANDING
Communication is a process of passing information and understanding from one person to another. Watch this presentation on basic elements of communication. Soumit Ranjan Jena
this topic is on bed sores. discusses the definition, etiology , pathophysiology of bed sore development as well as prevention and managemene of pressure sores
Social responsibility is an ethical framework and suggests that an entity, be it an organization or individual, has an obligation to act for the benefit of society at large. Social responsibility is a duty every individual has to perform so as to maintain a balance between the economy and the ecosystems.
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
THIS PPT IS ABOUT MEASUREMENT SYSTEM ANALYSIS.. THIS IS VERY USEFUL FOR PERSON WORKING IN INDUSTRY. IT ALSO TALK ABOUT SIX SIGMA APPROACH FOR EFFECTIVE MEASUREMENT.REPEATIBILITY & REPRODUCIBILITY ARE ALSO WELL EXPLAINED IN THIS PPT.
Report OF Summer Training inHAVELLS INDIA LTD.(Lighting Fixture Division Neem...PPT4U
This is about my experience in Havells India Ltd.(Lighting Fixture Division).Neemrana.It was a great opportunity for me.I am extremely thanful to Havells group for giving me a chance.
Technology Used in parle biscuits pvt ltd neemranaPPT4U
Guys this ppt is about technology used in parle for production of biscuits and other products,it also includes something about company profile and its vision.
New Explore Careers and College Majors 2024.pdfDr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
Want to move your career forward? Looking to build your leadership skills while helping others learn, grow, and improve their skills? Seeking someone who can guide you in achieving these goals?
You can accomplish this through a mentoring partnership. Learn more about the PMISSC Mentoring Program, where you’ll discover the incredible benefits of becoming a mentor or mentee. This program is designed to foster professional growth, enhance skills, and build a strong network within the project management community. Whether you're looking to share your expertise or seeking guidance to advance your career, the PMI Mentoring Program offers valuable opportunities for personal and professional development.
Watch this to learn:
* Overview of the PMISSC Mentoring Program: Mission, vision, and objectives.
* Benefits for Volunteer Mentors: Professional development, networking, personal satisfaction, and recognition.
* Advantages for Mentees: Career advancement, skill development, networking, and confidence building.
* Program Structure and Expectations: Mentor-mentee matching process, program phases, and time commitment.
* Success Stories and Testimonials: Inspiring examples from past participants.
* How to Get Involved: Steps to participate and resources available for support throughout the program.
Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
1. Unit 1
• Elements of Communication
• Objectives of Communication
• Media and types of Communication
1/8/2014
2. What are the most common ways to
communicate?
Written Word
3. All communication methods are important
but our emphasis will be upon the spoken
word... since
70 % or all our communication efforts are:
misunderstood, misinterpreted, rejected, di
sliked, distorted, or not heard (in the same
language, same culture)!
5. What is Communication?
It is when you express:
an Opinion
an Impression
a Comment
a Judgment
a Bias
1/8/2014
6. Why Do We Communicate?
There are 3 purposes, either separately or in
combination:
1. To Inform
2. To Instruct
3. To Influence
1/8/2014
7. The Goals of Communication
To change behavior
To get and give
Information
To persuade
To get action
To ensure understanding
1/8/2014
8. How Do We Communicate?
There are 2 basic forms of communication:
1. Verbal communication
2. Nonverbal communication
1/8/2014
9. Verbal Communication
Verbal communications uses Language i.e.
words and grammar.
We create Thought with words and use
grammar to arrange them in the proper
sequence.
The Message is then sent in spoken or
written form.
Effective communications depends on
speaking and writing skills to send
messages, as well as listening and reading
skills to receive messages.
1/8/2014
10. Speaking & Writing
More commonly used in business, e.g.
instructions, interviews, meetings, etc.
Writing complements spoken messages.
Writing
9%
Speaking
30%
Reading
16%
Listening
45%
1/8/2014
11. Process of Listening & Reading
Step 1: Register the information.
- focus your attention.
Step 2: Interpret and evaluate the
information.
- decide what is important and what isn’t.
- look for main ideas and supporting details.
- understand the relationship among the ideas.
Step 3: File away the data for future
reference.
1/8/2014
12. Nonverbal Communication
It
1.
2.
The most basic form of communication.
Has few rules and usually occurs
unconsciously.
differs from verbal communication in 2
ways:
Nonverbal communication is less
structured.
Nonverbal communication is done
unconsciously and naturally.
1/8/2014
13. Components of Nonverbal Communication
1. Body - attitudes are analyzed based on body
language.
- the main aspects are
posture, gestures,
face and
eyes.
2. Voice - tells about the speaker’s emotional state.
- the most important aspect is inflection.
3. Space - this is the way you communicate through
distance of the space around you (standing
distance, seating, etc.).
4. Surrounding - nonverbal communication is affected
by objects around you (seating,
office, dress, etc.).
1/8/2014
14. Functions of Nonverbal Communication
Used to support & clarify verbal
communication. It has 5 specific
functions:
1. To provide information.
2. To regulate the flow of conversation.
3. To express emotion.
4. To qualify, complement, contradict or
expand verbal messages.
5. To control or influence others.
1/8/2014
15. Importance of Nonverbal Communication
It has more impact even when unplanned.
2. Important in conveying feelings; accounts for
93% of the emotional meaning exchanged in any
interaction.
3. More reliable. Most people can deceive more
easily with words than with their nonverbal
behavior.
It helps to establish credibility and leadership
potential.
If you manage the impression you create, you can
communicate competence, trustworthiness and
dynamism.
1.
1/8/2014
16. Process of Communication
Has 5 phases linking sender to receiver:
1. Sender has an idea.
2. Idea is changed into a message (encode).
3. Selection of medium & message sent.
4. Receiver gets the message (decode).
5. Receiver interprets message.
6. Receiver reacts and sends feedback to
sender.
1/8/2014
17. Communication is the process of sending
and receiving information among people…
Feedback
receiver
SENDER
sender
RECEIVER
18. All messages do not reach the
receiver due to “distortion”
Feedback
Receiver
Sender
Distortion
19. Effective Communications
As Sender:
Decide what action or response you want.
Choose the most suitable language and combination
of written/spoken/nonverbal communication for the
message.
Choose the best medium for your message.
Put yourself in the receiver’s position. Will he/she
understand? What is his/her emotional state?
Make sure that the message cannot be
misunderstood.
Check for feedback. Decide if you need to answer.
1/8/2014
20. Effective Communications
As a Receiver:
Give the message your whole attention.
Check that the medium suits your needs.
Check references and ask for explanations if
necessary.
Check for underlying meanings and
implications.
Make sure that you provide sufficient and
appropriate feedback.
1/8/2014
21. Effective Nonverbal Communication
Improvement is mostly through practice
and relaxation techniques.
Based on person’s nonverbal
communication, we decide:
1. the personality type,
2. the level of confidence & selfesteem, and
3. the level of awareness of what others
think.
1/8/2014
22. Communication Channels
All communications use 1 of 3 channels:
written, oral and nonverbal.
Can be formal or informal; domineering to
passive.
Each channel has its own characteristics.
Each also have different forms or methods
of communicating.
1/8/2014
24. Written Communication Characteristics
Time
◦ High preparation time (writer)
◦ Short reading time
◦ Writer has no control of ‘if’, ‘when’ and ‘how’
message will be read.
◦ Slow transmission time except for email.
Cost
◦ Writer’s and Reader’s time.
◦ Secretary, materials, postage, etc.
1/8/2014
25. Written Communication Characteristics
Place – Readers do not have to be in the same
place.
Detail – Can be very detailed.
Privacy – Can be very private.
Record – Permanent record for future reference.
Response
◦ Can be delayed.
◦ Does not include nonverbal
◦ Writer may not know Reader’s response unless they reply.
Relationship – Can be impersonal.
1/8/2014
26. Written Communication
Conclusion – choose to write if:
You have time to prepare,
Your reader’s time is limited,
Costs are not to high,
You need to communicate a lot of details,
You need a permanent record,
You do not need immediate response, or
You do not need a response at all.
1/8/2014
27. Oral Communication
Common forms: impromptu face-to-face
conversations, telephone
calls, interviews, meetings, seminars, work
shops, speeches, presentations, etc.
Chief advantage: immediate response.
General purpose: collaboration with
audience.
1/8/2014
28. Oral Communication Characteristics
Time
◦ Varies; depends on size of audience.
◦ Listener’s time is longer.
◦ Speaker has control of ‘when’ and ‘how’ well the
message is heard.
◦ Transmission is fast.
Cost
◦ Speaker’s and Listener’s time.
◦ Possible travel, facility and/or telephone
expense.
1/8/2014
29. Oral Communication Characteristics
Place – For groups, all must be in the same place;
for 1 person, can be face-to-face or on the
telephone.
Detail – Can vary.
Privacy – For a group, none; for 1 person, yes.
Record – None unless on video or audiotape.
Response – Immediate but may not include
nonverbal.
Relationship – Can build with group or individual.
1/8/2014
30. Oral Communication
Conclusion – choose to speak to a group if:
You have time to prepare and arrange,
Your audience has time to attend,
Cost is not too high,
You need a group to hear or discuss at the same
time,
You want to build a group identity or relationship,
You want group response with nonverbal response
1/8/2014
31. Oral Communication
Conclusion – choose to speak individually if:
You do not have time to prepare,
You need a very fast answer,
Costs are not to high,
You do not need to communicate a lot of details,
You want to build relationship,
You do not need a permanent record,
You need extensive, immediate response.
1/8/2014
32. Nonverbal Communication
Common forms: visual aids
(graphs, pictures, etc.), tools (tape
recorders, dictating machines, etc.), body
language.
Body Language: physical
appearance, posture, gestures, facial
expression.
Voice: accent, intonation, and pitch.
Space: use & control of space.
Personal Effects: a person’s image of
themselves.
1/8/2014
33. Nonverbal Communication Characteristics
Time – Preparation time of visual aids vary.
Cost – Cost of visual aids vary.
Place – Both visual aids and body language
occur in the same place.
Detail – Form and format of visuals vary;
body language details also vary.
Privacy – None.
1/8/2014
34. Nonverbal Communication Characteristics
Record – Visual aids are a permanent
record; body language, no.
Response – Immediate and varied.
Relationship – Can build group or individual
relationship.
1/8/2014
35. Nonverbal Communication
Conclusion – choose to use visual aids if:
It complements other forms of
communication.
It is not costly.
You have enough time to prepare.
Be aware and avoid negative signals of body
language.
Use body language to transmit positive
signals, e.g. trust, competence, etc.
1/8/2014
36. Nonverbal Communication:
Advantages & Disadvantages
Advantages:
◦
◦
◦
◦
◦
Reinforces oral communication
Added visual stimuli
Simplifies written and spoken word
Quantifies ideas
Provides simulations of situations
1/8/2014
37. Nonverbal Communication:
Advantages & Disadvantages
Disadvantages:
◦ Difficulty interpreting without written or spoken
word.
◦ Comprehension and interpretation skills needed.
◦ Can be expensive.
1/8/2014
38. The End
At the end of this chapter, you should:
know what is communication,its
meaning, importance and process
Objectives of communication, and
know how messages can be communicated
effectively.
1/8/2014
39. Prepared by-Chetan Goyal/Chet Deewan
Write to me for ppt on any topicchetangoyal36@gmail.com
chetangoyal36@hotmail.com
www.facebook.com/cgoyal2
1/8/2014