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CHAPTER 1The Human Communication Process
Communication is one of the most important skills we learn.And yet…
20% of the nation’s youth cannot adequately communicate orally63% cannot give clear oral directionsAdults listen at a 25% level of efficiency50 - 70% of people fear speaking in public
How would you define communication?
Characteristics of communicationDynamicContinuousIrreversibleInteractiveContextual
Levels of communication	IntrapersonalInterpersonalPublic communication
Components of human communicationCommunication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.
Components of human communicationPICTIONARY!
Individual perceptions
Source
Channel
Receiver
Context
NoiseEnvironmentalPhysiological-impairmentSemanticSyntacticalOrganizationalCulturalPsychological
Noise can happen at any stage of the communication processYou have to learn how to deal with it by constantly seeking feedback
Models of communication
Models of communicationLinear
Models of communicationInteractional
Models of communicationTransactional
How are these models being challenged today?
Ethical communicationEthical communication is to conform to the moral standards of their societyUnethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling
Ethical communicationAvoid falsehood or half-truthsRaise listeners’ level of expertise on a topicAvoid mental or physical coercionGive credit to sourceDon’t invent or fabricate statisticsRemember! Listeners have to be ethical too, by taking things in with a grain of salt

Chapter 1: The Human Communication Process