The document covers interpersonal skills and relationships, focusing on Knapp's relationship escalation and termination models, as well as conflict communication. It discusses various approaches to dealing with conflict, including non-assertive and assertive acts, and formal negotiation techniques. Key principles of negotiation are outlined, emphasizing preparation, reframing, and using techniques like mediation and arbitration.

1. CHAPTER 7 Interpersonal Skills

2. Relationships Knapp’s Relationship Escalation Model

8. Relationships What do economics have to do with anything? Knapp’s Relationship Termination Model

10. Conflict in Communication Relationships What is it? What is it good for? What is it not good for? What causes it? Goals to be pursued Allocation of resources Decisions to be made Behaviors that are considered inappropriate

11. Levels of Conflict

12. Individual approaches to dealing with conflict Non-assertive acts Avoidance Accommodation / Smoothing over Compromise Assertive acts Integration Compromise Aggressive acts Competition / Aggression

14. Formal approaches to dealing with conflict Principles of negotiation Prepare in advance Reframe Respond; Don’t React Negotiation Techniques Spiraling agreements Changing position Gathering information Making the cake bigger Commitments

15. Formal approaches to dealing with conflict Principles of negotiation Prepare in advance Reframe Respond; Don’t React Negotiation Techniques Spiraling agreements Changing position Gathering information Making the cake bigger Commitments

16. Formal approaches to dealing with conflict Arbitration Litigation Mediation