BUSINESS COMMUNICATION

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2. • DEFINITIONS:
“COMMUNICATION is a process of passing
information and understanding from one person
to another.” -Keith Davis
Electronic mail, most commonly referred to as
email, is a method of exchanging digital messages
from an author to one or more recipients.
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3. • Email is quick or easy and even costs low.
• Non-verbal communication.
• Email communication is broadly important for
business growth.
• Maintains a connection with your supporters.
• Keeps record of conversations.
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4. • Emails are fast.
• You can attach documents or files.
• Emails do not use paper.
• Advertisement.
• Low cost.
• Easy to create.
• Easy to share.
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5. • Spam mails.
• Mailbox gets flooded.
• Not everyone has internet.
• Lack of verbal communication.
• Misunderstandings occur.
• Emails carry viruses.
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6. Get the email address correct.
Use correct formatting.
Think before you write.
Don’t use for firing a person.
Make sure the subject line is relevant and
informative.
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7. Close with a thank you.
Keep the message short, meaningful and aim for
clarity.
Reflect on the tone of your message.
Don’t discuss multiple subjects in a single line.
Reply to your emails. Don’t reply in anger.
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8. Do not expect or demand an immediate
response.
Do not forward messages without permission.
Know that people from different culture speak
and write differently.
Mention the attached documents clearly in the
email body.
No shortcuts.
Double check before sending.
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10. • Which of the following messages would you send
in an email?
1. Firing an employee?
2. Private message to a co-worker criticizing
another co-worker?
3. Agendas for an upcoming meetings?
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11. THANK
YOU
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