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CHAPTER 1 The Human Communication Process
Communication is one of the most important skills we learn. And yet…
20% of the nation’s youth cannot adequately communicate orally 63% cannot give clear oral directions Adults listen at a 25% level of efficiency 50 - 70% of people fear speaking in public
How would you define communication?
Characteristics of communication Dynamic Continuous Irreversible Interactive Contextual
Levels of communication	 Intrapersonal Interpersonal Public communication
Components of human communication Communication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.
Components of human communication PICTIONARY!
Individual perceptions
Source
Channel
Receiver
Context
Noise Environmental Physiological-impairment Semantic Syntactical Organizational Cultural Psychological
Noise can happen at any stage of the communication process You have to learn how to deal with it by constantly seeking feedback
Models of communication
Models of communication Linear
Models of communication Interactional
Models of communication Transactional
How are these models being challenged today?
Ethical communication Ethical communication is to conform to the moral standards of their society Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling
Ethical communication Avoid falsehood or half-truths Raise listeners’ level of expertise on a topic Avoid mental or physical coercion Give credit to source Don’t invent or fabricate statistics Remember! Listeners have to be ethical too, by taking things in with a grain of salt

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Chapter 1: The Human Communication Process