Verbal communication includes both oral and written communication. Oral communication involves speaking to convey messages, such as conversations, presentations, and speeches. It allows for immediate feedback but lacks records and can lead to misunderstandings. Written communication involves using the written word to share messages through letters, emails, manuals, and other documents. It provides accuracy, permanent records, and legal evidence but is more time-consuming and impersonal than oral communication. Both oral and written communication are essential forms of verbal communication.

1. Verbal Communication
Guided By : Prepare By

2. “Verbal Communication.”
• Verbal communication means communication
through spoken and written words. It implies use
of words which makes language.
• It is the ability to communication by using words.

3. Verbal
Communication
Oral Written
Communication Communication

4. Oral Communication
• Oral communication implies communication
through mouth. It includes individuals
conversing with each other, be it direct
conversation or telephonic conversation.
Speeches, presentations, discussions are all
forms of oral communication.

5. Advantages
• → Immediate Feedback
• → Time Saving
• → Economical
• → Personal Touch
• → Secrecy
• → Group Communication

6. Disadvantage
• → Poor Retention
• → No Records
• → Time Consuming
• → Misunderstanding
• → Unsuitable for Lengthy messages
• → Lack of Responsibility

7. Forms of Oral Communication
• Face to face communication
• Interviews
• Telephone conversations
• Grapevine
• Negotiations
• Meetings
• Lecture / speech
• Presentation
• Conferences / seminars / workshops

8. Written Communication
• A medium for communication that entails the written
word. Letters, emails, and manuals are forms of
written communication. Need for written of
communication, the old style of communication did
not have public relationship, advertising, technology
and many aspects of modern day communication.

9. Advantages
• → Wide Access
• → Accuracy
• → Lengthy Messages
• → Permanent Record
• → Legal Evidence
• → Fixed Responsibility
• → Convenience

10. Disadvantages
• → Time Consuming
• → Costly
• → Lack of Secrecy
• → Rigidity
• → Impersonal
• → Delayed Feedback

11. Forms of Written Communication
• Email (Electronic mail)
• Website
• Memorandums
• Letters
• Reports (both business and academic reports)
• Notices
• Minutes
• Circulars
• Manuals
• Handbooks
• Orders
• Enquiries
• Complains
• Quotations
• Others like sales contracts, newsletters, bulletin-board notices etc.