2. Contents :
• Six Sigma : An Overview
• What is Six Sigma?
• Why Six Sigma?
• Six Sigma Phases
• Key Roles for Six Sigma
3. What is Sigma ?
Sigma
A term used in statistics to
represent standard deviation, an
indicator of the degree of variation
in a set of a process
4. What is Six Sigma?
Six
Sigm
a
A statistical concept that measures a
process in terms of defects – at the
six sigma level, there 3.4 defects per
million opportunities
A philosophy and a goal : as perfect
as practically possible
A methodology and a symbol of
quality
5. Why Six Sigma?
Six Sigma is about practices that help
you eliminate defects and always
deliver products and services that meet
customer specifications
7. Six Sigma Phases
Define
Measure
Analyze
Define the project goals and
customer (internal and external)
deliverables.
Measure the process to determine
current performance.
Analyze and determine the root
cause(s) of the defects.
8. Six Sigma Phases
Improve
Control
Improve the process by eliminating
defects.
Control future process performance.
9. Key Roles.
Includes CEO and other key top management team
members. They are responsible for setting up a
vision for Six Sigma implementation.
Champions Are responsible for the Six Sigma implementation
across the organization in an integrated manner.
Champions also act as mentor to Black Belts.
Executive
Leadership
10. Identified by champions, act as in-house expert
coach for the organization on Six Sigma. They
devote 100% of their time to Six Sigma.
Black Belts Operate under Master Black Belts to apply Six
Sigma methodology to specific projects. They
primarily focus on Six Sigma project execution.
Master Black
Belts
11. Are the employees who take up Six Sigma
implementation along with their other job
responsibilities. They operate under the guidance
of Black Belts and support them in achieving the
overall results.
Green Belts
Team Member
Professional who has general awareness of Six
Sigma (through no formal training) and who brings
relevant experience or expertise to a particular
project.
12. Process Owner
Professional responsible for the business process
that is the target of a Six Sigma project