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Emotional Intelligence and
Spiritual Intelligence
Unit 3
MCOM I
SEM II
1
Dr Vijay Vishwakarma
Unit 3
Emotional Intelligenceand Spiritual Intelligence
• Meaning of Emotional intelligence,
• Dimension of Emotional Intelligence- Selfawareness, self-motivation,
empathy, Social Skills,
• Mayer &Saloveys(1997) Cognitive model of EI,
• Golemans (1995) model of EI
• Spiritual intelligence,
• Methods to learn & develop spiritual Intelligence- Meditation,
Detached Observation, Reflection, Connecting, Practice
2
Dr Vijay Vishwakarma
Emotional intelligence refers to the capability of a person to
manage and control his or her emotions and possess the
ability to control the emotions of others as well. In other
words, they can influence the emotions of other people also.
Emotionalintelligence is a very important skill in leadership.
It is said to have five main elements such as - self-awareness,
self-regulation, motivation, empathy, and social skills.
3
Dr Vijay Vishwakarma
• People with high EI can identify how
they are feeling, what those feelings
mean, and how those emotions
impact their behavior and in turn,
other people.
• It’s a little harder to “manage” the
emotions of other people - you can’t
control how someone else feels or
behaves.
• But if you can identify the emotions
behind their behavior, you’ll have a
better understanding of where they
are coming from and how to best
interact with them.
4
Dr Vijay Vishwakarma
• Effective leaders are often very emotionally intelligent. In the workplace, it’s important
for leaders to be self-aware and able to view things objectively.
• This translates into understanding your strengths and weaknesses and acting with
humility. This has to be balanced with empathy - employees who feel appreciated and
valued at work aren’t only happier, but more productive.
• Fortunately, you can improve your EI skills with some thoughtfulness and practice:
• Try to slow down your reactions to emotions - next time you feel angry, try to sit with it
before lashing out. Why are you angry? Did someone upset you? What do you think
was the emotion underneath their behavior?
• Think about your strengths and weaknesses. No one is good at everything, and that’s
okay! Know yourself and when to ask for - or offer - help.
• Put in the effort to understand what people are communicating non-verbally. If you
ask someone to help you on a project and they agree, but sound hesitant, recognize
that they may feel overwhelmed or confused or they come from a different
background and understanding than your own. It’s important to validate and address
that before moving forward.
• Work on communicating effectively and openly. Make sure your main point is clear,
cut out information that isn’t relevant to the person you’re talking with, and give your
full attention when someone else is speaking. 5
Dr Vijay Vishwakarma
Dimensions of Emotional Intelligence
6
Dr Vijay Vishwakarma
•Self Awareness
•Self Management
•Motivation
•Empathy
•Social Skills
https://www.linkedin.com/pulse/5-dimensions-emotional-intelligence-jose-luis-longoria/
7
Dr Vijay Vishwakarma
Self-Awareness:
• These are of intrapersonal skills, Where in its ideals with
ability to understand and apply personal emotions.
• Emotional Self Awareness
• Independence
• Self-actualization (Realization or fulfillment of one’s
talent)
• Assertiveness (Self Confident)
8
Dr Vijay Vishwakarma
Self-Management:
• It is an intrapersonal skills, where one has to recognize,
understand, express, their own motions.
• Self-control
• Trust worthiness
• Conscientiousness (one must be conscious)
• Adaptability (Adjust to new conditions)
• Innovation (Always think new ideas)
9
Dr Vijay Vishwakarma
Motivation:
• They must motivate towards themselves. Self-control
their emotions to achieve their goals.
• Achieve their goals
• Must have commitment towards their goals
• Initiative (adapt new ideas)
• Optimistic (must think in positive way)
10
Dr Vijay Vishwakarma
Empathy:
• One must understand the
feelings, emotional
perspective of others.
• Relate to service orientations
• Must develop understanding
skills in others
• Must provide political
awareness
11
Dr Vijay Vishwakarma
Social skills:
• They deal with Interpersonal relationships (Ability to
establish and maintain mutually beneficial relationships
noted for their intimacy).
• Must be able to influence others
• Must be fluent in communication
• Must be able to solve conflicts
• Building bonds relationships
• Flexible
• Adaptability
12
Dr Vijay Vishwakarma
Mayer & Saloveys (1997) Cognitive model of EI
• The four-branch model of emotional intelligence describes four areas
of capacities or skills that collectively describe many of areas of
emotional intelligence (Mayer & Salovey, 1997).
More specifically, this model defines emotional intelligence as involving
the abilities to:
• accurately perceive emotions in oneself and others
• use emotions to facilitate thinking
• understand emotional meanings, and
• manage emotions
13
Dr Vijay Vishwakarma
Perceiving Emotions: This is the ability to accurately perceive and identify emotions in oneself and
others as well as in objects, art, stories, music, and other stimuli. It involves recognizing facial
expressions, vocal tones, body language, and other nonverbalcues that convey emotional information.
Using Emotions to FacilitateThought: This ability involves using emotions to prioritize attention, make
decisions, solve problems, and guide thinking. Emotions can provide valuable information that helps
individuals navigate their environment and make adaptive choices.
Understanding Emotions: This dimension refers to the capacity to comprehend the complex
relationships between emotions, including how they evolve over time, how they interact with one
another, and how they influence thoughts and behaviors. It involves recognizing the causes and
consequencesof emotions and understandingthe role they play in social interactions.
Managing Emotions: This is the ability to regulate one's own emotions and to manage the emotions of
others in various situations. It includes strategies for effectively coping with stress, controlling
impulsive behaviors,and maintaining emotional balance, as well as skills for influencing the emotional
experiences of others through empathy, persuasion, and conflict resolution.
14
Dr Vijay Vishwakarma
Goleman’s Theory of Emotional Intelligence
• Goleman’s Theory of Emotional Intelligence was first developed
in 1995 when he published a book based on his research.
• The concept of emotional intelligence (EI) helps individuals to
guide their thinking and actions. He defined emotional
intelligence as the ability of individuals to recognize their
feelings and those of others for motivation and management of
emotions for themselves and their relationship with others.
• This theory applies to many different spheres of life, including
educational settings, to improve the students’ emotional
intelligence.
https://fairborndigital.us/2021/10/14/what-is-golemans-theory-of-emotional-intelligence/
15
Dr Vijay Vishwakarma
• The concept of emotional intelligence was first introduced by
John Mayer and Peter Saloven in 1997.
• Afterward, another psychologist, Daniel Goleman (a renowned
psychologist and science journalist), proposed his theory. His
concept stemmed from his experience and research, which
focused on behaviors, emotions, and the brain
• The components of EI formed by him were further elucidated by
Kendra Cherry in a 2018 article titled “How Psychologists
Evaluate Intelligence.” According to Cherry, the components
listed below are essential for individuals to understand
emotions.
16
Dr Vijay Vishwakarma
Self-Awareness
• According to John Mayer, self-awareness is the ability of an individual to
know the current mood and its reasons. It enables individuals to
understand their strengths and weaknesses and process the effect
of moods, emotions, and drives in other people.
• Self Awareness depends on the ability to identify and monitor one’s
emotions and properly identify emotions in other people. Emotions
constantly evolve and can be communicated both verbally and non-
verbally. Without self-awareness, an individual can not objectively assess
emotional states because there is a need to know the reason for each
emotional state.
• Individuals who have the attributes of self-awareness demonstrate self-
confidence, mainly when they assess their performance with the opinions
of their colleagues.
17
Dr Vijay Vishwakarma
Motivation
• Motivation is the inner passion that drives outward activities. It
considers the benefits of engaging in activities in the long run
rather than immediate gains.
• The stronger the motivation, the more the tendency to focus on
the set goals by individuals. Motivated individuals have a strong
drive to achieve more, and they also display optimism even if
they face unexpected challenges.
18
Dr Vijay Vishwakarma
Empathy
• Empathy refers to the ability of individuals to respond to others
based on their emotional make-up or reactions.
• It involves the show of concern towards others when they have
negative experiences. It requires sensing the feelings of others,
allowing them to share how they feel and understand them
based on their perspective.
• This component improves attributes such as cross-cultural
sensitivity, talent building and retention, and to clients.
19
Dr Vijay Vishwakarma
Social Skills
• An individual’s social skills determine the extent to which
relationships and networks are built and maintained. It involves
the ability of the individual to find common ground with other
people under different circumstances and leverage their views
about the world to build relationships.
• This component is essential in building teams and bringing
about positive change in settings. It also fosters interactions
among people with diverse backgrounds through enhanced
communications.
20
Dr Vijay Vishwakarma
Self-Regulation
• Self-regulation is the ability to control unexpected or disruptive
emotions or impulses by maintaining a positive outlook even
when situations do not go as planned. It helps prevent
spontaneous judgment.
• It improves openness to change and adaptability among
individuals. It also empowers individuals to develop good
initiative, optimism, and integrity. Individuals that exhibit self-
regulation do not react to setbacks but they respond
appropriately by managing their emotions.
21
Dr Vijay Vishwakarma
Spiritual Intelligence
22
Dr Vijay Vishwakarma
Spiritual intelligence is a higher dimension of intelligence. Spiritual intelligence is our self,
intuitive sense of meaning and value and it is also our guide.
Spiritual intelligence suggests us to integrate the interpersonal and the intrapersonal and it
helps in reducing the distance between self and outer world.
Spiritual intelligence helps to eradicate ego, stress, frustration and ill thinking. Spiritual
intelligence is the part of whole intelligence. Spiritual intelligence is related with how we
grow and develop the qualities of understanding of ourselves and understanding of all other
lives and universe also.
In 1997 philosopher, and writer Danah Zohar coined the term spiritual intelligence
23
Dr Vijay Vishwakarma
Components of Spiritual Intelligence
Danah Zohar and Marshall have given twelve principles of spiritual intelligence.
Those are
1. Self awareness- knowing what I believe in and value, and what deeply motivate me.
2. Spontaneity-living in and being responsiveto the moment.
3. Being vision-and value- led: action from principle and deep beliefs and living accordingly.
4. Holism-seeing larger patterns, relationships, connections; having a sense of belonging.
5. Compassion- having the quality of feeling with and deep empathy.
24
Dr Vijay Vishwakarma
Components of Spiritual Intelligence
6. Celebration of diversity- valuing of other people for their differences not despite
them.
7. Field independence
8. Humility-having the sense of being a player in a larger drama of world.
9. Tendency to ask fundamental“Why” ? Questions: needing to understand things
and get to the bottomof them
10. Ability to reframe- standing back from a situation or problem and seeing the
bigger picture or wider context.
11. Positive use of adversity- learning and growing from mistakes, setbacks and
suffering. 12. Sense of vocation- feeling called upon to serve, to something back.
25
Dr Vijay Vishwakarma
Methods to learn & develop Spiritual
Intelligence
Meditation: Meditation is a foundational practice for developing spiritual
intelligence. It involves training the mind to cultivate present-momentawareness,
inner peace, and clarity. Different forms of meditation, such as mindfulness
meditation, loving-kindness meditation, and contemplative meditation, can help
individuals deepen their connection with themselves, others, and the transcendent
aspects of life.
Detached Observation: Detached observation involves cultivating a mindset of non-
attachmentand impartial observation of one's thoughts, emotions, and
experiences. By stepping back from the constantstream of thoughts and emotions,
individuals can develop greater clarity, objectivity, and insight into the nature of
their inner workings and the world around them.
26
Dr Vijay Vishwakarma
Reflection:Reflection is a practice of introspection and self-inquiry aimed at gaining deeper
understanding and insight into one's beliefs, values, and experiences. Journaling,
contemplative writing, and philosophical inquiry are some ways individuals can engage in
reflective practices to explore existential questions, clarify their purpose and meaning in life,
and deepen their spiritual understanding.
Connecting:Connecting with others who share similar spiritual values and aspirations can
provide support, inspiration, and guidance on the spiritual journey. Engaging in meaningful
conversations, participating in spiritual communities, attending retreats, and seeking out
mentors or spiritual teachers can help individuals feel connected and supported in their
quest for spiritual growth and development.
Practice: Spiritual intelligence is not just about theoretical knowledge but also about
practical application and embodiment of spiritual principles in daily life. Engaging in acts of
kindness, compassion, forgiveness, and service to others, as well as practicing gratitude,
mindfulness, and presence, can help individuals integrate spiritual values into their
thoughts, actions, and relationships.
27
Dr Vijay Vishwakarma

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Unit 3 Emotional Intelligence and Spiritual Intelligence.pdf

  • 1. Emotional Intelligence and Spiritual Intelligence Unit 3 MCOM I SEM II 1 Dr Vijay Vishwakarma
  • 2. Unit 3 Emotional Intelligenceand Spiritual Intelligence • Meaning of Emotional intelligence, • Dimension of Emotional Intelligence- Selfawareness, self-motivation, empathy, Social Skills, • Mayer &Saloveys(1997) Cognitive model of EI, • Golemans (1995) model of EI • Spiritual intelligence, • Methods to learn & develop spiritual Intelligence- Meditation, Detached Observation, Reflection, Connecting, Practice 2 Dr Vijay Vishwakarma
  • 3. Emotional intelligence refers to the capability of a person to manage and control his or her emotions and possess the ability to control the emotions of others as well. In other words, they can influence the emotions of other people also. Emotionalintelligence is a very important skill in leadership. It is said to have five main elements such as - self-awareness, self-regulation, motivation, empathy, and social skills. 3 Dr Vijay Vishwakarma
  • 4. • People with high EI can identify how they are feeling, what those feelings mean, and how those emotions impact their behavior and in turn, other people. • It’s a little harder to “manage” the emotions of other people - you can’t control how someone else feels or behaves. • But if you can identify the emotions behind their behavior, you’ll have a better understanding of where they are coming from and how to best interact with them. 4 Dr Vijay Vishwakarma
  • 5. • Effective leaders are often very emotionally intelligent. In the workplace, it’s important for leaders to be self-aware and able to view things objectively. • This translates into understanding your strengths and weaknesses and acting with humility. This has to be balanced with empathy - employees who feel appreciated and valued at work aren’t only happier, but more productive. • Fortunately, you can improve your EI skills with some thoughtfulness and practice: • Try to slow down your reactions to emotions - next time you feel angry, try to sit with it before lashing out. Why are you angry? Did someone upset you? What do you think was the emotion underneath their behavior? • Think about your strengths and weaknesses. No one is good at everything, and that’s okay! Know yourself and when to ask for - or offer - help. • Put in the effort to understand what people are communicating non-verbally. If you ask someone to help you on a project and they agree, but sound hesitant, recognize that they may feel overwhelmed or confused or they come from a different background and understanding than your own. It’s important to validate and address that before moving forward. • Work on communicating effectively and openly. Make sure your main point is clear, cut out information that isn’t relevant to the person you’re talking with, and give your full attention when someone else is speaking. 5 Dr Vijay Vishwakarma
  • 6. Dimensions of Emotional Intelligence 6 Dr Vijay Vishwakarma
  • 7. •Self Awareness •Self Management •Motivation •Empathy •Social Skills https://www.linkedin.com/pulse/5-dimensions-emotional-intelligence-jose-luis-longoria/ 7 Dr Vijay Vishwakarma
  • 8. Self-Awareness: • These are of intrapersonal skills, Where in its ideals with ability to understand and apply personal emotions. • Emotional Self Awareness • Independence • Self-actualization (Realization or fulfillment of one’s talent) • Assertiveness (Self Confident) 8 Dr Vijay Vishwakarma
  • 9. Self-Management: • It is an intrapersonal skills, where one has to recognize, understand, express, their own motions. • Self-control • Trust worthiness • Conscientiousness (one must be conscious) • Adaptability (Adjust to new conditions) • Innovation (Always think new ideas) 9 Dr Vijay Vishwakarma
  • 10. Motivation: • They must motivate towards themselves. Self-control their emotions to achieve their goals. • Achieve their goals • Must have commitment towards their goals • Initiative (adapt new ideas) • Optimistic (must think in positive way) 10 Dr Vijay Vishwakarma
  • 11. Empathy: • One must understand the feelings, emotional perspective of others. • Relate to service orientations • Must develop understanding skills in others • Must provide political awareness 11 Dr Vijay Vishwakarma
  • 12. Social skills: • They deal with Interpersonal relationships (Ability to establish and maintain mutually beneficial relationships noted for their intimacy). • Must be able to influence others • Must be fluent in communication • Must be able to solve conflicts • Building bonds relationships • Flexible • Adaptability 12 Dr Vijay Vishwakarma
  • 13. Mayer & Saloveys (1997) Cognitive model of EI • The four-branch model of emotional intelligence describes four areas of capacities or skills that collectively describe many of areas of emotional intelligence (Mayer & Salovey, 1997). More specifically, this model defines emotional intelligence as involving the abilities to: • accurately perceive emotions in oneself and others • use emotions to facilitate thinking • understand emotional meanings, and • manage emotions 13 Dr Vijay Vishwakarma
  • 14. Perceiving Emotions: This is the ability to accurately perceive and identify emotions in oneself and others as well as in objects, art, stories, music, and other stimuli. It involves recognizing facial expressions, vocal tones, body language, and other nonverbalcues that convey emotional information. Using Emotions to FacilitateThought: This ability involves using emotions to prioritize attention, make decisions, solve problems, and guide thinking. Emotions can provide valuable information that helps individuals navigate their environment and make adaptive choices. Understanding Emotions: This dimension refers to the capacity to comprehend the complex relationships between emotions, including how they evolve over time, how they interact with one another, and how they influence thoughts and behaviors. It involves recognizing the causes and consequencesof emotions and understandingthe role they play in social interactions. Managing Emotions: This is the ability to regulate one's own emotions and to manage the emotions of others in various situations. It includes strategies for effectively coping with stress, controlling impulsive behaviors,and maintaining emotional balance, as well as skills for influencing the emotional experiences of others through empathy, persuasion, and conflict resolution. 14 Dr Vijay Vishwakarma
  • 15. Goleman’s Theory of Emotional Intelligence • Goleman’s Theory of Emotional Intelligence was first developed in 1995 when he published a book based on his research. • The concept of emotional intelligence (EI) helps individuals to guide their thinking and actions. He defined emotional intelligence as the ability of individuals to recognize their feelings and those of others for motivation and management of emotions for themselves and their relationship with others. • This theory applies to many different spheres of life, including educational settings, to improve the students’ emotional intelligence. https://fairborndigital.us/2021/10/14/what-is-golemans-theory-of-emotional-intelligence/ 15 Dr Vijay Vishwakarma
  • 16. • The concept of emotional intelligence was first introduced by John Mayer and Peter Saloven in 1997. • Afterward, another psychologist, Daniel Goleman (a renowned psychologist and science journalist), proposed his theory. His concept stemmed from his experience and research, which focused on behaviors, emotions, and the brain • The components of EI formed by him were further elucidated by Kendra Cherry in a 2018 article titled “How Psychologists Evaluate Intelligence.” According to Cherry, the components listed below are essential for individuals to understand emotions. 16 Dr Vijay Vishwakarma
  • 17. Self-Awareness • According to John Mayer, self-awareness is the ability of an individual to know the current mood and its reasons. It enables individuals to understand their strengths and weaknesses and process the effect of moods, emotions, and drives in other people. • Self Awareness depends on the ability to identify and monitor one’s emotions and properly identify emotions in other people. Emotions constantly evolve and can be communicated both verbally and non- verbally. Without self-awareness, an individual can not objectively assess emotional states because there is a need to know the reason for each emotional state. • Individuals who have the attributes of self-awareness demonstrate self- confidence, mainly when they assess their performance with the opinions of their colleagues. 17 Dr Vijay Vishwakarma
  • 18. Motivation • Motivation is the inner passion that drives outward activities. It considers the benefits of engaging in activities in the long run rather than immediate gains. • The stronger the motivation, the more the tendency to focus on the set goals by individuals. Motivated individuals have a strong drive to achieve more, and they also display optimism even if they face unexpected challenges. 18 Dr Vijay Vishwakarma
  • 19. Empathy • Empathy refers to the ability of individuals to respond to others based on their emotional make-up or reactions. • It involves the show of concern towards others when they have negative experiences. It requires sensing the feelings of others, allowing them to share how they feel and understand them based on their perspective. • This component improves attributes such as cross-cultural sensitivity, talent building and retention, and to clients. 19 Dr Vijay Vishwakarma
  • 20. Social Skills • An individual’s social skills determine the extent to which relationships and networks are built and maintained. It involves the ability of the individual to find common ground with other people under different circumstances and leverage their views about the world to build relationships. • This component is essential in building teams and bringing about positive change in settings. It also fosters interactions among people with diverse backgrounds through enhanced communications. 20 Dr Vijay Vishwakarma
  • 21. Self-Regulation • Self-regulation is the ability to control unexpected or disruptive emotions or impulses by maintaining a positive outlook even when situations do not go as planned. It helps prevent spontaneous judgment. • It improves openness to change and adaptability among individuals. It also empowers individuals to develop good initiative, optimism, and integrity. Individuals that exhibit self- regulation do not react to setbacks but they respond appropriately by managing their emotions. 21 Dr Vijay Vishwakarma
  • 23. Spiritual intelligence is a higher dimension of intelligence. Spiritual intelligence is our self, intuitive sense of meaning and value and it is also our guide. Spiritual intelligence suggests us to integrate the interpersonal and the intrapersonal and it helps in reducing the distance between self and outer world. Spiritual intelligence helps to eradicate ego, stress, frustration and ill thinking. Spiritual intelligence is the part of whole intelligence. Spiritual intelligence is related with how we grow and develop the qualities of understanding of ourselves and understanding of all other lives and universe also. In 1997 philosopher, and writer Danah Zohar coined the term spiritual intelligence 23 Dr Vijay Vishwakarma
  • 24. Components of Spiritual Intelligence Danah Zohar and Marshall have given twelve principles of spiritual intelligence. Those are 1. Self awareness- knowing what I believe in and value, and what deeply motivate me. 2. Spontaneity-living in and being responsiveto the moment. 3. Being vision-and value- led: action from principle and deep beliefs and living accordingly. 4. Holism-seeing larger patterns, relationships, connections; having a sense of belonging. 5. Compassion- having the quality of feeling with and deep empathy. 24 Dr Vijay Vishwakarma
  • 25. Components of Spiritual Intelligence 6. Celebration of diversity- valuing of other people for their differences not despite them. 7. Field independence 8. Humility-having the sense of being a player in a larger drama of world. 9. Tendency to ask fundamental“Why” ? Questions: needing to understand things and get to the bottomof them 10. Ability to reframe- standing back from a situation or problem and seeing the bigger picture or wider context. 11. Positive use of adversity- learning and growing from mistakes, setbacks and suffering. 12. Sense of vocation- feeling called upon to serve, to something back. 25 Dr Vijay Vishwakarma
  • 26. Methods to learn & develop Spiritual Intelligence Meditation: Meditation is a foundational practice for developing spiritual intelligence. It involves training the mind to cultivate present-momentawareness, inner peace, and clarity. Different forms of meditation, such as mindfulness meditation, loving-kindness meditation, and contemplative meditation, can help individuals deepen their connection with themselves, others, and the transcendent aspects of life. Detached Observation: Detached observation involves cultivating a mindset of non- attachmentand impartial observation of one's thoughts, emotions, and experiences. By stepping back from the constantstream of thoughts and emotions, individuals can develop greater clarity, objectivity, and insight into the nature of their inner workings and the world around them. 26 Dr Vijay Vishwakarma
  • 27. Reflection:Reflection is a practice of introspection and self-inquiry aimed at gaining deeper understanding and insight into one's beliefs, values, and experiences. Journaling, contemplative writing, and philosophical inquiry are some ways individuals can engage in reflective practices to explore existential questions, clarify their purpose and meaning in life, and deepen their spiritual understanding. Connecting:Connecting with others who share similar spiritual values and aspirations can provide support, inspiration, and guidance on the spiritual journey. Engaging in meaningful conversations, participating in spiritual communities, attending retreats, and seeking out mentors or spiritual teachers can help individuals feel connected and supported in their quest for spiritual growth and development. Practice: Spiritual intelligence is not just about theoretical knowledge but also about practical application and embodiment of spiritual principles in daily life. Engaging in acts of kindness, compassion, forgiveness, and service to others, as well as practicing gratitude, mindfulness, and presence, can help individuals integrate spiritual values into their thoughts, actions, and relationships. 27 Dr Vijay Vishwakarma