The document discusses various quality management concepts including quality management processes, components, total quality management, quality circles, six sigma, 5S, and Kai-zen. Quality management aims to ensure quality throughout a product's life cycle through planning, control, assurance, and improvement. It involves identifying customer requirements and setting quality standards. Quality control focuses on inspection and testing to identify defects while quality assurance aims to prevent defects and guarantee consistent results. Quality improvement is an ongoing process of measuring results and making improvements.

1. Quality
Management
Chapter 7
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2. Quality Management
 What is Quality Management?
 Quality Management Processes
 Quality Management Components
Planning, Control, Assurance, Improvement
 Total Quality Management
 Quality Circle
 6 Sigma
 5 S
 Kai Zen
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3. “Quality Management
“It is a process that ensures the quality of the
product throughtout its life cycle.”
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4. “Quality Management Processes
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5. Component of QM
Let’s start with the first set of slides
Quality
Planning
Quality
Control
Quality
Improvement
Quality
Assurance
QM
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6. “Quality Planning
Quality control planning is the first step.
Requirements must be identified, a criteria needs to be
set, and important procedure must be recognized as a
part of the plan.
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7. “Quality Control
Quality control is needed to review the quality of the
product or service. Inspection and testing is necessary to
identify problems and defects that need correction.
Quality Control focused on fulfilling quality requirements
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8. Quality Control
Objectives and functions of QC:
1. To establish the desired quality standards which are acceptable to the
customers?
2. To discover flaws or variations in the raw materials and the manufacturing
processes in order to ensure smooth and uninterrupted production.
3. To evaluate the methods and processes of production and suggest further
improvements in their functioning.
4. To study and determine the extent of quality deviation in a product during
the manufacturing process.
5. To analyze in detail the causes responsible for such deviation.
6. To undertake such steps which are helpful in achieving the desired quality
of the product.
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9. “Quality Assurance
Companies need to assure defects and mistakes are
avoided in the manufacturing of good or the delivery of
service, and quality assurance guarantees consistent
results.
Quality Control focused on providing confidence
that quality requirements will be fulfilled.
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10. Quality Control Vs Quality Assurance
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11. Stages of Quality Assurance
1. Understand the customer needs
2. Define the objectives
3. Designing the product
4. Prototyping
5. Quality Testing
6. Customer approval
7. Product pilot test
8. Quality test
9. Customer feedback
10. Manufacturing
11. Follow up customer feedback
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12. “Quality Improvement
There is always room for improvement.
Through quality improvement, the results can be
measured and possible improvements in products or
services can be made.
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13. PDCA: Plan-Do-Check-Act
It is a cyclic method for continuous improvement of processes
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14. “Total Quality Management
“Total Quality management is defined as a continuous
effort by the management as well as employees of a
particular organization to ensure long term customer
loyalty and customer satisfaction. ”
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15. Difference Between ISO 9000 & TQM
ISO describes the functions and the actions that
you need to be able to have the minimum
standard of quality systems in place.
TQM focuses on finding the best and
maximum results, and how to get to them.
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16. Elements/
Principles
of
TQM
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17. Benefits of TQM
Benefits to the Company
✘ Improvement in quality
✘ Reduces waste and defects hence
reduced cost
✘ Increases productivity
✘ Results in Faster growth of the company
Benefits to the employee
✘ More training and improved abilities
✘ More recognitions and rewards
Benefits to Customers
✘ Greater satisfaction
✘ Better service
✘ Less no. of problems with product
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18. A quality circle is a group of workers who do the same or similar work, who meet
regularly to identify, analyze and solve work-related problems.
Properties of Quality Circle:
 Participative management technique within the framework of a company
 teams of 6 to 12 employees voluntarily
 define and solve a quality or performance related problem.
Quality
Circle
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19. Objectives of Quality Circle
 To improve quality, productivity, safety and reduce the cost.
 To give opportunity to the employees to use their wisdom and creativity
 To Promote team spirit, cohesive culture among different levels and
sections of the employees.
 To endorse self and mutual development and leadership quality
 To fulfill the self esteem and motivation needs of employees
 To develop the quality of work-life of employees
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20. Quality Circle Process
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21. Benefits of Quality Circle
 Self-development
 Opportunity to attain knowledge
 Potential Leader
 Enhanced communication skills
 Job-satisfaction
 Healthy work environment
 Organizational benefits: The individual benefits create a synergistic effect, leading to cost
effectiveness, reduction in waste, better quality, and higher productivity.
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22. 6 Sigma
Six Sigma is a disciplined, data-driven approach and
methodology for eliminating defects (driving toward six
standard deviations between the mean and the nearest
specification limit) in any process – from manufacturing
to transactional and from product to service.
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23. 6 Sigma
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24. 6 Sigma
DMAIC Principle
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25. 5 S System
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26. 5 S System
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27. 5 S System
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28. Kai-zen
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29. thanks!
Any questions?
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