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How To Select The Right Improvement Project
This document provides guidance on selecting process improvement projects. It discusses clarifying organizational strategy and goals, identifying potential projects from sources like dashboards and feedback, and using a project selection tool. The tool involves screening projects for potential, determining the project type, clarifying the goal, refining criteria, and applying an impact/effort matrix. A case study examines using the tool to select a project to reduce the pick-up order cycle time at a restaurant. The document promotes using the free project selection tool downloadable from the website to get started with process improvement projects.
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How To Select The Right Improvement Project
- 1. How To SelectThe Right Improvement Project Presented By Elisabeth Swan Managing Partner & Executive Advisor at GoLeanSixSigma.com
- 2. Our Expert: Elisabeth •VP, Content Development at GoLeanSixSigma.com • Master Black Belt • GE Certified Black Belt Instructor • Burnham Rosen Group certified Leadership Coach • BA in English Literature from Columbia University/Barnard College • Born in the UK
- 3. Who Is GoLeanSixSigma.com? GoLeanSixSigma.commakes it easy for everyone everywhere to build their problem-solving muscles. We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available. 3
- 4. We’ve Helped PeopleFrom… 4
- 5. Today’s Agenda • ClarifyOrganizational Strategy • Find Sources for your Projects • Follow a High-level Selection Process • Use the Project Selection Tool – A Mini Case Study 5
- 6. What Is aProcess Improvement Project?
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- 8. • Purpose • Metrics •Capability • Focus • Actions • Stability Key Elements 8
- 9. Purpose Mission, Vision,Values & Strategic Outcomes Metrics Capability Focus Actions Stability Project Selection & Process Management Design and Redesign Projects Lean Six Sigma Projects Daily Improvement Efforts Update Scorecards & Dashboards Customer & Employee Feedback Dashboards and Scorecards
- 10. Bahama Bistro Roadmap VISION BahamaBistro is the place where everyone wants to to be when they’re in the Bahamas VALUES Service We’re always there for our customers Teamwork We work together toward a common goal and we get great results by respecting and valuing each other Accountability We embrace transparency, responsibilityand ownership in our decisions and actions. MISSION Our Mission is to provide our customers with tasty food, thoughtful service and a joyful slice of island life TOP 3-5 YEAR GOALS Delight our Customers Provide a vital, attractive meeting place known for wonderful food and service Foster Employee Engagement Foster an environment where the staff are informed, empowered and recognized Sustain Financial Health Continually improve upon the successes of today and ensure a stable financial future for all 10
- 11. Dashboards • Display Performance •Presentation • Processes, People, Innovation, and Finance. 11
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- 13. Inputs for ProjectSelection • Strategic Goals (3-5 year) • Short-Term Annual Goals (6-18 months) • Dashboard Measures • Customer Feedback • Employee Feedback 13
- 14. What Is SoHard About Selecting Good Projects? 14 Select a good Project Is this a good project? YES NO
- 15. Project Selection Tool Screenfor Low Potential Determine Project Type Clarify the Project Goal Refine Project Criteria Apply Impact/Eff ort Matrix 15
- 16. Pick Up OrderCycle Time 16 Bahama Bistro has had some customer complaints
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- 18. Project Type We’re lookingfor Process Improvement Projects 18
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- 20. Typical Goals • Increasethe first-call resolution rate at the Call Center from 75% to 95% calls per month • Decrease returned mail from 8% to 2% of total monthly mail • Decrease application processing time from an average of 22 minutes to 10 minutes or less • Increase the number of clean hotel rooms by check- in time from an average of 250 rooms to 300 rooms 20
- 21. Weighted Criteria Matrix Whatis it? • Decision-MakingTool Why use it here? • Establish criteria • Rank criteria • Decide on Project 21
- 22. Criteria to Consider •Customer satisfaction • Financial savings/gains • Strategy Alignment • Need for IT Involvement • Existing buy-in/resistance • Availability of data • Other… 22
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- 24. Impact Effort Results •Check the results of the Weighted Criteria Matrix • Is it a viable project? 24
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- 26. Today We Covered: •Clarify Organizational Strategy • Find Sources for your Projects • Follow a High-level Selection Process • Use the Project Selection Tool – A Mini Case Study 26
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- 28. Click To Downloadthe Project Selection Tool for free. Getting Started: The Project Selection Tool
- 29. Getting Started: • Learnmore by starting some more training! • Look for good improvement prospects in your organization • Then select the best project using the free Project Selection Tool and start applying Lean Six Sigma • Yellow Belt training is FREE at GoLeanSixSigma.com • Yellow Belt Certification • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification 29
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