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TRAINING FOR  QUALITY      Presented By      Ms. Nidhi Kukreja      Mr. Mohnish Madkaikar
INTRODUCTION What   is Quality ? What   is Training ? Why    Training for quality ? Conventional    training and moder...
Garment Production Flow chart           Fabric Washing           Fabric Bitting              CuttingQualityControl        ...
MANAGEMENT OF QUALITY        TRAINING   A delineation of responsibilities for who contributes and    in what ways   A st...
RESPONSIBILITIESTraining for Quality and TQM system the training supports can succeedonly if there is accountability and r...
FOCUSING ON THE CUSTOMER  While drafting a Training program following factors should be taken into account for effective a...
DEVELOPING A TRAINING PLAN FORQUALITY   Quality Awareness –     Why quality is important     What quality means in our ...
RESOURCES   There must be a purposeful effort to identify the staffing and    materials funding necessary to achieve qual...
CURRICULUM DESIGN   Curriculum design is the mainstay of a successful quality training    system   The process by which ...
IMPLEMENTATION ANDDELIVERY   Training for quality is usually delivered in two steps :       Implementation of planning a...
   External Vs Internal sourcing     For  maximum training effectiveness the quality of      the delivery system and esp...
TRAINING METHODS   Conventional Training     On  job training     Independent study     Self directed learning     Gr...
COLLABORATIVE TRAINING SYSTEMS   These systems are the most advanced versions of    computer teleconferencing   The thre...
MEASUREMENT The success of training and collaborative projects is not  obvious from casual observation, it has to be meas...
EVALUATION   Evaluation is critical to effective training for quality.Systematic approach to training Evaluation: Traine...
IDEA       CONCEPT      DESIGNEVALUATION              INTRODUCE   QUALITY TRAINING PROCESS
WHY TRAINING FAILS ?   Lack of prior participation by line managers   Too narrow a base   Failure to change behaviour
ADVANTAGES OF QUALITY TRAINING   Mistake proofing   Value addition   Balancing capacities   Precise cost definition  ...
CONCLUSION   Globalization has created a high level of awareness    regarding quality and its importance     among the   ...
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Training for quality

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Training for quality

  1. 1. TRAINING FOR QUALITY Presented By Ms. Nidhi Kukreja Mr. Mohnish Madkaikar
  2. 2. INTRODUCTION What is Quality ? What is Training ? Why Training for quality ? Conventional training and modern training methods Physical training and Virtual training Paid training and On-job training
  3. 3. Garment Production Flow chart Fabric Washing Fabric Bitting CuttingQualityControl Sewing Finishing Packing Dispatch
  4. 4. MANAGEMENT OF QUALITY TRAINING A delineation of responsibilities for who contributes and in what ways A strong and unswerving focus on the customer – Internal and External A plan established with clear strategies and tactics for quality training A budget to fund the plan
  5. 5. RESPONSIBILITIESTraining for Quality and TQM system the training supports can succeedonly if there is accountability and responsibility for its implementationand effectiveness Executive leadership – The executive team bears the responsibility for creating a quality culture in the organization Human resource – The Human Resource (HR Dept.) bears the responsibility for implementing the Quality training strategy The quality professionals – The quality professionals (Quality Dept.) bear the responsibility to collaborate with the HR professionals to share their technical expertise on quality
  6. 6. FOCUSING ON THE CUSTOMER While drafting a Training program following factors should be taken into account for effective and positive deployment of the plan • Customer Need • Customer Expectation • Customer Satisfaction • Customer Perception
  7. 7. DEVELOPING A TRAINING PLAN FORQUALITY Quality Awareness –  Why quality is important  What quality means in our environment  How quality affects our daily work  Where we can begin to apply quality concepts and techniques Executive education –  Modular training  Just – in – time training  Mentoring  Lecture by peers  Self Study  Conferences
  8. 8. RESOURCES There must be a purposeful effort to identify the staffing and materials funding necessary to achieve quality training goals There has to resource commitment made that is visible and actionable for carrying out the training program Resources include the following factors :  Budgeting -  Any training program requires a dedicated financial commitment  They need to be committed specifically to a strategy and tactics that support training for quality  Staffing – Various staffing structures are as follows  Centralized  Hun and Spoke  Decentralized  Shared  External quality consultants
  9. 9. CURRICULUM DESIGN Curriculum design is the mainstay of a successful quality training system The process by which the subject matter is selected and shaped into a curriculum is of critical concern Key elements of this process are :  Analysis of customer needs – Trainee needs  Instructional design – It consists of developing specific learning events or educational techniques that can assist an individual in translating written words into knowledge  Content development – It is influenced by performance needs , Job requirements and Audience  Pilot testing – Once the content is developed the Quality training should be pilot tested with a group of objective participants
  10. 10. IMPLEMENTATION ANDDELIVERY Training for quality is usually delivered in two steps :  Implementation of planning and preparation  Delivery Instructional Techniques – Before selecting delivery media the implementation designer must decide the instructional techniques will be most appropriate for delivering the training Delivery systems, media , Devices –  Live lectures  Audience response system  Workbooks and course study  Audio tape  Live video  Recorded video tape  Multimedia control
  11. 11.  External Vs Internal sourcing  For maximum training effectiveness the quality of the delivery system and especially that of the trainer is very important  For this reason the sourcing of delivery system and trainers is an important decision while implementing the plan  The decision usually depends on two factors:  The size of the training budget  Training policy
  12. 12. TRAINING METHODS Conventional Training  On job training  Independent study  Self directed learning  Group learning Technology – Based Training  Computer supported learning  Computer managed instruction  Computer assisted instruction  Distance learning
  13. 13. COLLABORATIVE TRAINING SYSTEMS These systems are the most advanced versions of computer teleconferencing The three major developments that have contributed to the growth of participative, on-line training and collaborative work sharing are :  The significant increase in the internal training needs of the organization in both public and private sector  The advent of work-process-oriented relationships based on team work  The development of groupware
  14. 14. MEASUREMENT The success of training and collaborative projects is not obvious from casual observation, it has to be measured in terms of specific , widely accepted and understood metrics. These metrics include:  Learning metrics  Cycle time  Work product quality  Individual and team productivity  cost
  15. 15. EVALUATION Evaluation is critical to effective training for quality.Systematic approach to training Evaluation: Trainee’s reaction Trainee’s learning Whether and how trainee’s are using what they learned Whether and how the use of learning has enhanced job performance
  16. 16. IDEA CONCEPT DESIGNEVALUATION INTRODUCE QUALITY TRAINING PROCESS
  17. 17. WHY TRAINING FAILS ? Lack of prior participation by line managers Too narrow a base Failure to change behaviour
  18. 18. ADVANTAGES OF QUALITY TRAINING Mistake proofing Value addition Balancing capacities Precise cost definition Positively controlled management Diagnosis & troubleshooting Time effective production Increased productivity
  19. 19. CONCLUSION Globalization has created a high level of awareness regarding quality and its importance among the organizations. In organization the prime role of training is to develop work related skills. Training for quality supplies quality management expertise that have major impact on customer relationship and global market.
  20. 20. THANKYOU

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