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1. Six Sigma forSix Sigma for
ManagersManagers

2. Contents :Contents :
• What is Six Sigma?What is Six Sigma?
• Why Six Sigma?Why Six Sigma?
• Six Sigma Phases : Define, Measure, Analyze,Six Sigma Phases : Define, Measure, Analyze,
Improve and ControlImprove and Control
• Tools and Key Roles for Six SigmaTools and Key Roles for Six Sigma

3. Tools and Roles forTools and Roles for
Six SigmaSix Sigma

4. • Creating flowcharts of the step in a process
– operations, decision points, delays,
movements, handoffs, rework, loops, and
controls or inspections.
• A process map is illustrated description of
how a process work.
Tools for Six SigmaTools for Six Sigma
ProcessProcess
MappingMapping

5. • DOE is a structured, organized method for
determining the relationship between
factors (Xs) affecting a process and the
output of that process (Y).
Tools for Six SigmaTools for Six Sigma
Design ofDesign of
ExperimentsExperiments
or DOEor DOE

6. • A group of rows and columns, with one set
of increments marked along the X
(horizontal) axis and another set of
increments marked along the Y (vertical)
axis.
• The purpose of using XY matrix is to study
and understand the relationship between
what you are putting into a process and
what your customer is getting out of it.
• The XY matrix allows the team to identify
gaps, areas for improvement.
Tools for Six SigmaTools for Six Sigma
XY MatrixXY Matrix

7. • The goal of this tool is to ensure that your
measurement system is statically confident
– that it’s both accurate and precise each
and every time it is used.
• Undertaken during Measure phase, your
MSA determines whether or not you can
take a certain measurement and repeat or
reproduce it among different people who
take the same measurement.
Tools for Six SigmaTools for Six Sigma
MeasurementMeasurement
SystemSystem
AnalysisAnalysis

8. • Process capability tool is the measure of a
process being able to meet specification
requirements and fulfill customer CTQ
needs on a long term basis.
Tools for Six SigmaTools for Six Sigma
ProcessProcess
CapabilityCapability
ToolTool

9. • Investigating a theory about the suspected
cause (s) of a particular effect in a process
to determine if it is correct.
• It’s a compass that points you directly to
the vital few factors that are most affecting
your process.
Tools for Six SigmaTools for Six Sigma
HypothesisHypothesis
TestingTesting

10. • The manner in which a part or process can
fail to meet a specification, creating a
defect or non-conformance, and the impact
on the customer if that failure mode is not
prevented or corrected.
Tools for Six SigmaTools for Six Sigma
FailureFailure
Mode EffectMode Effect
AnalysisAnalysis

11. • A detailed assessment and guide for
maintaining all the positive changes you,
your black belt, and the project team have
made.
• It ensures that all your analysis and efforts
stay in effect and that you have information
at your disposal to prevent backsliding or a
return to less than optimal performance
standard.
Tools for Six SigmaTools for Six Sigma
ControlControl
PlanPlan

12. ChampionsChampions Are responsible for the Six Sigma
implementation across the organization in an
integrated manner. Champions also act as
mentor to Black Belts.
Includes CEO and other key top management
team members. They are responsible for setting
up a vision for Six Sigma implementation.
Key Roles for Six SigmaKey Roles for Six Sigma
ExecutiveExecutive
LeadershipLeadership

13. Black BeltsBlack Belts Operate under Master Black Belts to apply Six
Sigma methodology to specific projects. They
primarily focus on Six Sigma project execution.
Identified by champions, act as in-house expert
coach for the organization on Six Sigma. They
devote 100% of their time to Six Sigma.
Key Roles for Six SigmaKey Roles for Six Sigma
MasterMaster
Black BeltsBlack Belts

14. Are the employees who take up Six Sigma
implementation along with their other job
responsibilities. They operate under the guidance
of Black Belts and support them in achieving the
overall results.
Key Roles for Six SigmaKey Roles for Six Sigma
Green BeltsGreen Belts

15. Six Sigma Do’sSix Sigma Do’s
• Do communicate the commitment company-Do communicate the commitment company-
widewide
• Do demonstrate the commitment of companyDo demonstrate the commitment of company
leadersleaders
• Do empower your key human resourcesDo empower your key human resources
• Do provide on-site mentoring for black beltsDo provide on-site mentoring for black belts

16. Six Sigma Do’sSix Sigma Do’s
• Do be patient at the inception of you six SigmaDo be patient at the inception of you six Sigma
initiativeinitiative
• Do claim and advertise early “wins”Do claim and advertise early “wins”
• Do benchmarkDo benchmark
• Do establish project baseline and goalsDo establish project baseline and goals

17. Recommended Further Readings:
1. Greg Brue, Six Sigma for Managers, McGraw Hill
2. George Eckes, Six Sigma for Everyone, John Wiley and Sons