The document discusses listening as the most fundamental communication skill that involves receiving, interpreting, and responding to stimuli. It notes that listening is a receptive skill whereas speaking, reading, and writing are expressive skills. The document outlines different types of listening including appreciative, empathic, comprehensive, and critical listening. It also discusses barriers to effective listening such as physical, psychological, linguistic, and cultural barriers. Finally, it presents the L.I.S.T.E.N. technique for improving listening skills.

2. The first and the foremost communication skill
that we learn in our lives is nothing but
LISTENING:
LISTENING
SPEAKING
READING
WRITING

3. Listening is a receptive skill that involves:
• Receiving
• Interpreting
• Responding

4. Receiving
(Stimuli)
Responding
(back channeling
or Feedback
Understanding
(assign meaning)
Evaluating (+ve
or –ve)

5. •
Speaking rate - 120 to 150 words per minute
•
Brain capability of processingwords a minute
500 to 700
**Most of the brain is idle, thus attention
deviates and listening gets affected.

6. 



Passive vs. active
Automatic vs. conscious activity
Only hearing vs. hear-analyze-judge and
conclude
One-way process vs. two-way interactive
process

7. •
Appreciative Listening
•
Emphatic Listening
•
Comprehensive/ active Listening
•
Critical/ Analytical Listening

8. Listening for pleasure and enjoyment,
as when we listen to music, comedy
routine or to an entertaining speech.

9. Listening to provide emotional support
for the speaker, as when a psychiatrist
listens to a patient or when we lend a
sympathetic ear to a friend.

10. Listening to understand the
Message of a speaker, as when we
attend a classroom.

11. Listening to evaluate the message
for the purposes of accepting or
rejecting it as when we listen to
the campaign speech of
A political candidate.

12. Proportion of time spent by students on
communication skills
Writing, 14
Speaking, 16
Listening, 53
Reading, 17

13. Physical
Barriers
Psychological
Barriers
Linguistic
Barriers
Cultural
Barriers
Noise
Emotional
Disturbance
Improper
message
decoding
Cultural
differences
Physical
discomfort
Anxiety
Ambiguous
language
Different
values
Physical
distractions
Over arousal of Jargon
emotions
Distance
Different social
norms

14. L – Look interested- get interested
I – involve yourself by responding
S – stay on target
T – test your understanding
E – evaluate the message
N – Neutralize your feelings