The document discusses effective listening skills. It defines different types of listening like passive listening, selective listening, and active listening. Passive listening involves being physically present but not mentally engaged, while selective listening means only focusing on certain parts. Active listening is the most desirable as it involves making a conscious effort to understand the message and interact with the speaker. Some barriers to effective listening are also outlined, including physical barriers like noise and people-related barriers such as physiological factors or psychological biases. Lastly, ten commandments of listening are provided that emphasize focusing attention, being patient, avoiding distractions, and asking questions.

1. Effective Listening Skills A Presentation by Rajiv Bajaj

23. Ten Commandments Of Listening

34. THANK YOU….QUESTIONS ?